I understand that there is a problem. So when do we get a free month for all this aggravation?

  • 0
  • 2
  • Idea
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution or has become inactive.  If you believe this topic should not have been archived, please let us know, and we would be happy to review it.  You may continue to access this topic as needed fo

Payment Relief
Photo of kleenrelease3564

kleenrelease3564

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 0
  • 2
Photo of Julius9500

Julius9500

  • 242 Points 100 badge 2x thumb
On the phone 20 minute trying to contact customer service. No one will pickup BAD SERVICE.
Photo of John1845

John1845

  • 300 Points 250 badge 2x thumb
I waited on hold for about 30 minutes to talk to someone. They really had no answers, other than we just need to keep waiting for everything to finish. However when I requested a refund, they refunded 1 month service charge.... so at least there is that. if you would like a refund to you clearly have to call and ask for it. 
Photo of Drew N

Drew N, Alum

  • 262,646 Points 100k badge 2x thumb
Hi all,

The phones are overwhelmed these days and we are sorry for that. Once the migration has completed and we have got you back online, then we will be happy to discuss this with you. You can call or open an online chat, but you can also create a private conversation here. We will not discuss personal information in public. When creating a new conversation, simply tick the box that says Make private,

Drew
Photo of William0820

William0820

  • 1,402 Points 1k badge 2x thumb
Drew I saw a few of my posts were deleted not sure why they spoke the truth about how I lost a client today (more money out of my pocket because of this) not to mention my reputation and over 8 yr relationship with them is now DIRT (and word spreads in small towns)...

How do I create a private conversation here, I have sat on that dumb chat for ever I have two kids and the moment i stepped away they came in said hello hello guess you aren't here bye, i called sat on hold for a good 30 mins but had to go to get my kids dinner ready, I can't find an email address to write to anyone anymore, I am BEYOND frustrated at this time (not at you) but this is just something I never dreamed would last this long now another week, till what we find out it maybe another week?
Photo of Drew N

Drew N, Alum

  • 262,646 Points 100k badge 2x thumb
William0820,

We have seen a number of complaints that information was hard to come by because of numerous topics and irrelevant posts. We are merging all topics into the newest update. Unfortunately only the first comment moves to the new topic, but it will make it easier to manage and easier for everyone to be updated.

When creating a new topic, tick the indicated box to make it private.



Drew

This conversation is no longer open for comments or replies.