I tried publishing my website, but the screen shows a blue box

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I tried publishing my website, but the screen shows a blue box saying the website name and "This website is hosted and managed by Homestead. You can build your own website at homestead.com."
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ctaylor1092

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Posted 3 months ago

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Elyzabeth , Official Rep

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Hello ctaylor1092
We definitely want to look into what is causing this. Which site are you having this trouble with?
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ctaylor1092

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www.amsgcorp.net always shows a blue box, but sometimes typing www.amsgcorp.com works because it forwards to the .net


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Elyzabeth , Official Rep

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Well both of those domains are registered through and pointing to GoDaddy. Nothing I can see is even pointing to Homestead, so I can't even tell how it is pulling up a Homestead message. I recommend changing the nameservers on your account to our nameservers so we can get the sites working on our end.

https://community.homestead.com/homestead/topics/how_do_i_point_my_domain_to_homestead_using_nameser...
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ctaylor1092

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I cannot change the nameservers because they are connected to the email accounts. I put the IP address that homestead gave me in, so it should be pointing to homestead. 
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Elyzabeth , Official Rep

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Those two domains will have difference IP addresses.

amsgcorp.com:
1. A Record:    @        Points to:    108.167.135.117
2. CNAME:      *         Points to:    websites021.homestead.com
3. CNAME:     www    Points to:    websites021.homestead.com

amsgcorp.net:
1. A Record:   www    Points to:    146.148.102.201
2. A Record:     *         Points to:    146.148.102.201
3. A Record:    @        Points to:    146.148.102.201

Can you make sure this is correct in GoDaddys system?
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Riad2166

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I just discovered that my website was down for the last 3 weeks and after calling the support through international call for 45 min he didn't stop telling me that he don't know what is happening to our website!

This is a very poor customer support! I am sorry to say that but when you are counting on a company to solve your technical issues related to the website, you get frustrated when you get "I Can Do Nothing From My End..." As An Answer ................?????????????????
(Edited)
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Riad2166

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Hi I Just Realized that you already sent me the DNS Number And It Is Matching The DNS Of The Provider!
What could be my other options ?
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Elyzabeth , Official Rep

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Unfortunately, we don't have much more troubleshooting. What are you/your visitors seeing when they try to go to your site? Are they getting an error message? Is it just not loading? Is this by going directly through your URL or a google search?
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Riad2166

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Mu customers are getting 

Sorry, the page you are looking for cannot be found.

you will be directed to Homestead in 10 seconds.

This is so frustrating! when no one of the support we have is fixing this! from wherever we access the site we receive the same message...

Please Let Us Now If there Is Further Alternative! I Don't Believe I Am The Only One In The World Facing Such A Problem!!!!.
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Riad2166

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We Just Discovered By Chance What Was the Issue about!

It Was Simply Resolved By Not Typing www Before the Website address.....

Can You Please Advise What We Can Do About That?
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Elyzabeth , Official Rep

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This means that the www record is probably not put in correctly. Can you please go back to the company that registers your domain and have them check the www record. Have them delete it and re-add it if necessary.

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