I thought that the email was being upgraded to Round Cube. When will this change take place????

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I thought that the email service was being changed to another format ( Roundcube? ) when will this change take place.
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Peter1354

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Posted 1 year ago

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Drew N, Community Manager

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The plan is to run the change throughout this week.
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Peter1354

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This reply was created from a merged topic originally titled I thought that the email was being upgraded to Round Cube. When will this change ....

I thought that the email service was being changed to another format ( Roundcube? ) when will this change take place.
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Brian4612, Champion

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Just a quick note.. If you have a shortcut to OX mail set up on your desktop ( as I did, to save me logging into Homestead) you will still be connecting to the OX mail which Homestead are keeping for a short while until all mailboxes are updated. To experience the new Roundcube Email you will have to log into your email via your Homestead account. Then save a shortcut on your desktop to your roundcube email account.
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Drew N, Community Manager

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Tina8543, There is not a spam button in Open Xchange or in Roundcube. There is a spam folder, but that is used for older server spam filters that would suspect spam and throw the message there. Our newer filter does not operate this way. If a message is flagged as spam it is thrown out. Once you are converted to Roundcube, then you can create filters. As noted earlier, you can set up a client like Outlook or Thunderbird to use instead of OX or Roundcube. These are just alternate programs to check email. They will have more features that either Webmail client.
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Tina8543

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I know if I click the SPAM button it throws it into the spam folder, but then it should continue to recognise it as spam, which it used to but it no longer works.  I am asking to be converted to roundcube so that I can set up the filters as I did on the one day you converted me over - why have you converted me back to a system that cant even filter spam ??? I would like confirmation that we are going to be transferred to roundcube before we look at moving everything elsewhere
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Drew N, Community Manager

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You will be converted to Roundcube, but because you have the 2 suite mailboxes with the extra space, it can't be done yet. I do not have an ETA on when it will be at this time.
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Tina8543

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Then why did you convert us for 1 day ? and then revert us back ?? Likewise I am receiving loads of spam all over again now, and I cant click SPAM to remove it ! Please resolve 
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Drew N, Community Manager

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Tina. You were inadvertently converted and then reverted. Your accounts will be converted again once the mail admins are able to do so.
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R.9229

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No problem for me. I like OX.

Just my two cents. ;^)
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Peter1354

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 I am not thrilled with having a change but they keep threating to make the change but never do this. Hoping the change will improve the way it works. Sure there is a reason they have decided to change over to RoundCube. Cheers
(Edited)

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