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I stopped receiving emails from a client with a specific email domain. They will receive my emails, but I do not receive their responses.
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140 Points
- frustrated
Posted 10 months ago
Elyzabeth , Official Rep
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42,804 Points
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140 Points
The domain name I cannot receive email from is zoridistribuidora.com.br
They are a client and these are all business related emails, but even simple emails with the word 'TEST' in the subject line and body of message are being delivered. They can receive any emails I send them from my account, but I don't get their replies nor any other emails.
They are a client and these are all business related emails, but even simple emails with the word 'TEST' in the subject line and body of message are being delivered. They can receive any emails I send them from my account, but I don't get their replies nor any other emails.
Elyzabeth , Official Rep
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42,804 Points
Which email address are they sending to?
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140 Points
Elyzabeth , Official Rep
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42,804 Points
OK thank you. Those emails aren't even hitting our server, so I would imagine they are being blocked as spam. I need you to get in touch with that company and have them provide you with the source from the email they are trying to send to you. Once you get that email source, please paste it here so I can escalate a ticket.
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140 Points
Ok, just to clarify, what do you mean by 'email source'? are you referring to the content of the email? or something else? thanks!
Elyzabeth , Official Rep
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42,804 Points
It is the information from the header of the email. It will look like a bunch of gibberish pretty much. Their IT department should know where to find that, but if not they should be able to find instructions from their email provider.
