I stopped receiving email from a client

  • 0
  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archiving inactive conversation.

I stopped receiving emails from a client with a specific email domain. They will receive my emails, but I do not receive their responses. 
Photo of Jesse2080

Jesse2080

  • 140 Points 100 badge 2x thumb
  • frustrated

Posted 2 months ago

  • 0
  • 1
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,578 Points 10k badge 2x thumb
Hello Jesse2080

It is possible that domain is being blocked as spam. What is the domain name you cannot receive email from? Also, can you contact them to get the source of the emails they are trying to send?
Photo of Jesse2080

Jesse2080

  • 140 Points 100 badge 2x thumb
The domain name I cannot receive email from is  zoridistribuidora.com.br


They are a client and these are all business related emails, but even simple emails with the word 'TEST' in the subject line and body of message are being delivered. They can receive any emails I send them from my account, but I don't get their replies nor any other emails.
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,578 Points 10k badge 2x thumb
Which email address are they sending to?
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,578 Points 10k badge 2x thumb
OK thank you. Those emails aren't even hitting our server, so I would imagine they are being blocked as spam. I need you to get in touch with that company and have them provide you with the source from the email they are trying to send to you. Once you get that email source, please paste it here so I can escalate a ticket.
Photo of Jesse2080

Jesse2080

  • 140 Points 100 badge 2x thumb
Ok, just to clarify, what do you mean by 'email source'? are you referring to the content of the email? or something else? thanks!
Photo of Elyzabeth

Elyzabeth , Official Rep

  • 17,578 Points 10k badge 2x thumb
It is the information from the header of the email. It will look like a bunch of gibberish pretty much. Their IT department should know where to find that, but if not they should be able to find instructions from their email provider.

This conversation is no longer open for comments or replies.