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I need suppoI can not get or send emails...I NEED THIS CLEARED ASAP...I have a time sensitive proposal to get out

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Updated 4 years ago
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I keep getting this error....I can ot get or send emails...has been like this for a while..not good for business and I have to get a proposal out!!
1. 08-24-2016 10:39 PM GMTError: Error: 404 - Not Found

Date: Wed Aug 24 2016 18:39:40 GMT-0400 (Eastern Daylight Time)
Host: https://emailmg.homestead.com/ox6/ox.html#&user=lisa%40the-staffroom.com&user_id=28&cont...
Version: 6.22.10 Rev6 (UI), 7.6.2-Rev12 (Server)
Browser: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

Module: mail, View: mail/list/unthreaded, Folder: default0/INBOX, Default folders: eas=truetasks=175calendar=173contacts=174, Landing page: mail, Tree: New, Expert: Yes, Language: en_US

Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets

2,502 Points

Posted 4 years ago

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2,502 Points

oh and when i ask for more info on the error and it generatees an email...WHO SHOULD I SEND IT TOO there is no email address put in and i can not send emails.....

Drew N, Alum

262,826 Points

Please tell us which email address you sent from. Also, does it always happen? or is it intermittent? Are you using Webmail or Outlook?

1 person likes this

2016-08-25T17:03:47+00:00

2,502 Points

hi there, it is lisa@the-staffroom.com and lisa@tsrcanada.com and info@the-staffroom.com - we have an auto responder and theirs is hotmail and it was responding to our responder and it got ot of hand. I removed the sto responder and it was still coming in. I think the servier is plugged. and I am using wondows 10 and I also use Thunderbird for my emails.

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2,502 Points

hi there, it is lisa@the-staffroom.com and lisa@tsrcanada.com and info@the-staffroom.com - we have an auto responder and theirs is hotmail and it was responding to our responder and it got ot of hand. I removed the sto responder and it was still coming in. I think the servier is plugged. and I am using wondows 10 and I also use Thunderbird for my emails.

2016-08-25T17:04:24+00:00

Drew N, Alum

262,826 Points

It looks like you had a spam block on your the-staffroom.com domain. There may be something else, but give it a shot now

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2016-08-25T17:32:38+00:00

2,502 Points

ok thanks..

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2016-08-25T17:42:47+00:00

2,502 Points

still not getting emails

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2016-08-25T17:49:47+00:00

2,502 Points

some emails are going through and i know the email address that is blocking is a celebration of women

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2016-08-25T17:51:32+00:00

Drew N, Alum

262,826 Points

I just sent one to you. It says it was delivered normally. I also show 3 others in the last hour. Can you check your spam filter? Also log in to webmail and check there

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2016-08-25T17:53:20+00:00

Drew N, Alum

262,826 Points

Post the source of the email that won't go out. I'll check it.

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2016-08-25T17:56:15+00:00

2,502 Points

i do not understand?

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2016-08-25T17:58:19+00:00

Drew N, Alum

262,826 Points

First log in to webmail and try to send and receive messages. We'll see what happens with that first

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2016-08-25T17:59:28+00:00

2,502 Points

I got one from you...that is it... from homestead from Checking

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2016-08-25T17:59:44+00:00

2,502 Points

I got one from you...that is it...
from homestead from Checking

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2016-08-25T18:10:10+00:00

Drew N, Alum

262,826 Points

I got your reply. Are you in Thunderbird or Webmail?

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2016-08-25T18:49:08+00:00

2,502 Points

I got a second one from you/homestad....

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2016-08-25T18:51:25+00:00

Drew N, Alum

262,826 Points

Do you know that there are some not arriving?

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2016-08-25T18:54:21+00:00

2,502 Points

yes I do as people are asking if I am getting their emails and i am not

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2016-08-25T18:54:46+00:00

2,502 Points

I was testing in both and getting the same results just webmail was aout 10 seconds faster

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2016-08-25T19:03:08+00:00

Drew N, Alum

262,826 Points

The logs are showing 3 emails delivered in the last hour.

Senders are:
all_bounce@myhroffice.com
pickering.picore@regus.com
messages@evoice.com

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2016-08-25T19:54:39+00:00

2,502 Points

ok what about my sending.....

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2016-08-25T19:55:34+00:00

2,502 Points

I am not showing the one from all bounce

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2016-08-25T21:10:42+00:00

Drew N, Alum

262,826 Points

Can you tell me which one did not go out? I will take a look at that.

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2016-08-25T21:55:37+00:00

2,502 Points

the ones that are for (jgeorgi@nadvia.com) and a few to regus and a few others..

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2016-08-25T21:56:28+00:00

2,502 Points

ones to wmrcc and royalashburn emails as well as to ashley@tsrcanada.com

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2016-08-25T23:00:09+00:00

Drew N, Alum

262,826 Points

None of those are blocked by us. I don't see any sent messages for some time. Can you try sending new messages from webmail and see if they arrive?

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2016-08-26T13:39:49+00:00

2,502 Points

ok i will try again and see if this is fixed

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2016-08-26T14:08:01+00:00

2,502 Points

not working for all emails.....

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2016-08-26T15:16:30+00:00

Drew N, Alum

262,826 Points

I show 2 messages sent this morning. Which had a problem?

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2016-08-26T16:16:16+00:00

2,502 Points

ok I was just shown a few imortant emails that never made it to me not on the webmail or thunderbird.....not good as it was and is part of a contract...is my email on a black list or spam listing or something?

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2016-08-26T16:36:28+00:00

Drew N, Alum

262,826 Points

Not that I can find. Our spam filter can block certain content in an email. For instance if you have a domain in the email that is considered spammy, then any message with that domain will be blocked. In order to see, I need the specific email that did not go so that I can see if our filter blocked it. If you can specify the email by giving me the subject and time sent I can log in and grab it to analyze.

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2016-08-26T17:58:01+00:00

2,502 Points

yes details are : webmaster@regus.com time of email is 1:00am on Thursday August 25, 2016 sublect line is 3681 - regus onlineservice agreement

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2016-08-26T17:59:15+00:00

2,502 Points

another email is dateed August 24, 2016 at 6:28pm from Shawn Robinson subject line is FW: Regus on line service agreement - sent to customer

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2016-08-26T17:59:33+00:00

2,502 Points

I asked for a print out of the send emails from the client.

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2016-08-26T18:10:13+00:00

2,502 Points

also o.mclean@kaimeramedia.com never got any of my emails i have sent out

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2016-08-26T18:59:28+00:00

Drew N, Alum

262,826 Points

Those messages do not appear in the sent folder, so I can't look at them, but they were all sent before I removed the block I did see. You would need to send them again. If you send them via Thunderbird, then you will need to post the source for me as I can only see those items sent from Webmail. At this point we can really only check messages that you send from today on, as we know you were blocked yesterday and it has been cleared.

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2016-08-26T20:19:16+00:00

2,502 Points

ok well f the lock has been been cleared...thank you and it appears to have fixed things... I will re-send the others - thank you Drew!

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2016-08-26T21:13:24+00:00

Drew N, Alum

262,826 Points

You're welcome.

0

2,502 Points

ok emails I have sent to an employee is not getting through....

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