I need my emails - Very frustrated with the service

  • 0
  • 1
  • Problem
  • Updated 11 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Archived

I haven't received emails since 7/28/17 and I depend on those communications - I haven't received a response to my original messages - I even sent the error message that is getting sent back to people when they email me - I need this resolved ASAP
Photo of Kelly O'Brien Gavin

Kelly O'Brien Gavin

  • 142 Points 100 badge 2x thumb
  • extremely frustrated with your service

Posted 11 months ago

  • 0
  • 1
Photo of Drew N

Drew N, Community Manager

  • 257,282 Points 100k badge 2x thumb
Your previous topic was merged into the topic that explains the problem and how to fix it. You domain was suspended by ICANN. You can read in this topic.

https://community.homestead.com/homestead/topics/extremely_important_domain_information
Photo of David8832

David8832

  • 780 Points 500 badge 2x thumb
I am also having the same problem, I have updated the information, had confirmation emails... what now?
Photo of David8832

David8832

  • 780 Points 500 badge 2x thumb
This chaos should never happen, if someone had looked at our website they would have seen our email address and could have contacted us rather than using a defunct email address.
I take some responsibility for not updating but i don't think I am the only business affected, by going down the route chosen it has caused disruption to my company and potential commercial damage.
We actually pay your charges on a very regular basis, do you not consider that homestead have a duty of care to look after their customers profitability and work with us in-place of against us.
I am in bewilderment on how we can work together for so many years and then it all collapses................??
Photo of Drew N

Drew N, Community Manager

  • 257,282 Points 100k badge 2x thumb
Ok David. It is off hold status and everything should start working again soon.
Photo of Drew N

Drew N, Community Manager

  • 257,282 Points 100k badge 2x thumb
David, we did not suspend the domain. I have done the best I could to get this resolved for you. These regulations were changed in December 2016 in order to help reduce fraud and domain theft. It used to be quite a bit easier to resolve this, but they decided to change it.
Photo of David8832

David8832

  • 780 Points 500 badge 2x thumb
OK,
So now we are back online, thanks for that my customers can now access our website and send me emails, my employees jobs are still OK.

Thanks for everyones help in resolving this matter, just a pity it couldn't have been averted as no doubt we have lost emails and therefore potential business.

Best intentions and regards, Dave..!!

This conversation is no longer open for comments or replies.