I keep landing on Server Error page when trying to select a design.

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I keep getting Server Error page when trying to select the design for my website. It reads, "

You have experienced an unexpected server error. We are working to resolve this problem as quickly as possible. Please try again later."

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Domain8543

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Posted 1 year ago

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Drew N, Community Manager

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What editor are you trying use? I see that you have a Sitebuilder site and a new site that is set up for Websitebuilder. If you are trying to choose a template from Sitebuilder desktop it will not work. I can fix it so you can use desktop if you like.
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Domain8543

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I am just trying to pick a template. I cannot seem to change it.  Any help would be great, thanks.
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Drew N, Community Manager

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Which site? On the new Websitebuilder you have a template chosen already. You are not able to change templates on Websitebuilder. If you want, you can create a new site and select a different template.
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Linda1447

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I am getting this same error message on Chrome AND on INternet Explorer. I'm trying to update my info on my existing site. I've "chatted" with your guy but no help.
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Drew N, Community Manager

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Linda1447, I see you just changed your email address. Try changing it back to the original and let us know if you can then edit the site.
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Linda1447

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The chat guy changed it because we could not make it work with the other email.
I will try to change it if can find out how. : )
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Linda1447

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I believe I have to log in to change it, and cannot log in. : (
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Drew N, Community Manager

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Can you log in now, using the aol email address as the user name?

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