I keep getting a server error every time I want to go to webpage editor after picking a design

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I keep getting a server error every time I want to go to webpage editor after picking a design
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inaki1654

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Posted 5 years ago

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susan2829, Champion

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Hello Inaki,

Homestead is currently migrating accounts to a new, faster and more secure data center. Some customers are unable to access Sitebuilder desktop. In many cases, you will be able to launch Sitebuilder Plus from within your Homestead account, so you can make your edits, but there have been some issues with Plus as well and this could be what you are experiencing. Homestead has assured us they are working as quickly as possible to make the transition to the new center and get the accounts back online.
Today being Thanksgiving the Live Chat is closed, but you might check with them tomorrow to see if that is indeed your problem.
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Drew N, Alum

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inaki1654,

I see a new template chosen yesterday on one site. I was able to load Sitebuilder Plus on that site. Can you load it now?

Drew
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lori6280

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I keep getting this issue as well. Every time I click on the "Continue to Website Editor" button it returns server error problems.
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Drew N, Alum

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I am sorry, it happened for me too. It is the migration that has disrupted some accounts. We are in the final stages.

Drew
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lori6280

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Thank you.  Do you have an ETA of when this will be fixed?
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Drew N, Alum

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Not at this time. When I get one, I will post it, but they may just alert me that it should be fixed. Then I'll post that.

Drew

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