Archived and Closed
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The website lets me make the changes but when I go to publish them, it doesn't publish them. Shows me 100% published but it isn't published at all. I have cleared cookies and I have started from fresh. When I log in I see my changes but they aren't published to the website. Very frustrating.
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160 Points
- frustrated
Posted 2 years ago
themieleman, Champion
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62,836 Points
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160 Points
Yes, and I used 3 different browsers.
themieleman, Champion
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62,714 Points
You're using SB+? Any chance you've exceeded you storage limit?
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160 Points
Um...Storage to our website?
Drew N, Community Manager
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262,450 Points
You are attempting to publish 6 pages on a 5 page limit.
Siteerror404 does not count towards your page limit. That one you should leave. You can delete a page or upgrade to an additional 10 pages for $2/month. You are also closing on your 25mb limit. You can delete unused files from the file manager, or add 1gb of space for another $2/month.
Siteerror404 does not count towards your page limit. That one you should leave. You can delete a page or upgrade to an additional 10 pages for $2/month. You are also closing on your 25mb limit. You can delete unused files from the file manager, or add 1gb of space for another $2/month.
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160 Points
When I hit publish I only try to publish one page. Because hitting publish the website never works. I have don't believe I have made any changes to the amount of pages...but the Archives page can go away.
Drew N, Community Manager
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262,450 Points
Go into Sitebuilder and click view page. Hover your mouse over Archives. You will see a circle with an x appear to the right of the page name. Click that to delete the page. That will get you under the page limit, but you still may run into a space limit.
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160 Points
I deleted the page, I deleted a bunch of files to cut down on the storage...and still nothing!
Drew N, Community Manager
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262,450 Points
The system show 24.96mb in use. That gives you almost no room. Here is what you are trying to publish, a few files of 500kb or higher. 2 of those equal 1mb. You have .04 mb available.
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160 Points
Okay, but I am confused...I am not doing anything I haven't done in the past years. So why am I all of the sudden having troubles?
Drew N, Community Manager
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262,450 Points
When you delete a page or an image off a page, it does not delete from the site. You need to do that in file manager, so you may have quite a few pictures or other unused files that tend to build up over time. It is a hard limit, so you are fine until it hits the limit, then it stops publishing immediately. I am guessing that it just got to that limit.
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160 Points
Okay, so I get it...all of the old files I think I have deleted are still there in the file manager! Okay, so I just went in and started to delete many of these...but it won't let me. Says there is an error on the website?
Drew N, Community Manager
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262,450 Points
It looks like you are using Internet Explorer 11. Can you try Firefox or Chrome? They have fewer problems. If you still have an issue, please provide the name of a couple of files you are having trouble with, and I'll take a look
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160 Points
I usually use Chrome. But have Firefox too. I was just trying everything I could think of. And since I didn't realize I needed to clean that file out! Wow...so if I delete a file in there that I have on the page already, then that link won't open, right? And I got it to publish finally!! I will keep cleaning though as many of those things we dont need still. Thank you!
Drew N, Community Manager
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262,450 Points
You're welcome, and yes, if you delete an image or document that is still on a page, it will no longer work, so be careful. I am glad you are on your way again.
