I have tried numerous browsers and still my changes won't publish. I have tried for over a week now!

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The website lets me make the changes but when I go to publish them, it doesn't publish them. Shows me 100% published but it isn't published at all. I have cleared cookies and I have started from fresh. When I log in I see my changes but they aren't published to the website. Very frustrating.
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heatherp0649

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Posted 1 year ago

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themieleman, Champion

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Did you refresh you browser, F5?
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heatherp0649

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Yes, and I used 3 different browsers.
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themieleman, Champion

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You're using SB+? Any chance you've exceeded you storage limit?
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heatherp0649

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Um...Storage to our website?
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Drew N, Community Manager

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You are attempting to publish 6 pages on a 5 page limit.


Siteerror404 does not  count towards your page limit. That one you should leave. You can delete a page or upgrade to an additional 10 pages for $2/month. You are also closing on your 25mb limit. You can delete unused files from the file manager, or add 1gb of space for another $2/month.
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Drew N, Community Manager

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When you delete a page or an image off a page, it does not delete from the site. You need to do that in file manager, so you may have quite a few pictures or other unused files that tend to build up over time. It is a hard limit, so you are fine until it hits the limit, then it stops publishing immediately. I am guessing that it just got to that limit.
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heatherp0649

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Okay, so I get it...all of the old files I think I have deleted are still there in the file manager!  Okay, so I just went in and started to delete many of these...but it won't let me. Says there is an error on the website?
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Drew N, Community Manager

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It looks like you are using Internet Explorer 11. Can you try Firefox or Chrome? They have fewer problems. If you still have an issue, please provide the name of a couple of files you are having trouble with, and I'll take a look
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heatherp0649

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I usually use Chrome.  But have Firefox too.  I was just trying everything I could think of.  And since I didn't realize I needed to clean that file out!  Wow...so if I delete a file in there that I have on the page already, then that link won't open, right?  And I got it to publish finally!!  I will keep cleaning though as many of those things we dont need still.  Thank you!
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Drew N, Community Manager

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You're welcome, and yes, if you delete an image or document that is still on a page, it will no longer work, so be careful. I am glad you are on your way again.

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