I have 2 simple stores and want to cancel the one for www.kywholesalers.com

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  • Updated 1 year ago
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I want to cancel the simple store for www.kywholesalers.com - I want to keep the www.kountrykrafts.net for the time being but it is way to expensive with little income to keep both
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Cindi Benton

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Posted 1 year ago

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Drew N, Community Manager

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I can do this for you. Please confirm we are removing the store from www.kywholesalers.com
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Cindi Benton

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yes please
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Cindi Benton

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And I won't be billed again for it???
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Drew N, Community Manager

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No. You will now only be billed for the one. The second has been removed. You can see this in your account summary when logged in to your account.
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Cindi Benton

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I was charged the whole amount again - it showed in my account this morning

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Drew N, Community Manager

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I am looking into how this happened. The billing date was last night and only 1 store should have been on the account. You should have received an email of the removal. I have credited your account for $9.99.

Billing will help me confirm that the second store is truly removed. I have not seen this happen before, but will do my best to make sure it doesn't happen again. I am sorry for the inconvenience.
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Drew N, Community Manager

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I do see what happened and it was my fault. I am sorry. Your billing date was yesterday. Our system added the charge based on the account at June 19th 12:00am. I removed the store after that and it was not credited off the balance. Again, I apologize and it won't happen next month.

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