I Gotta Say, I'm Totally Confused, Befuddled, and Even Frustrated!

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This conversation has been merged. Please reference the main conversation: Continued data migration 12/12/2014

I have been told so many conflicting things about this "migration" problem that I honestly don't know who or what to even believe. I've been told (on Monday, Dec. 8th) that I could count on being able to again get back into sitebuilder plus by end of business the next day. THAT DIDN'T COME TRUE! I was told Wednesday morning (Dec. 10th) that I could take it to the bank that access would be restored between Thurs (the 11th) and Monday (the 15th). Then last nite, I read a post by Drew here on the community forum that access most likely wouldn't be restored until at least the end of December. You know, I can understand that any problems that anyone like me is experiencing because of this problem is of absolutely no concern to Homestead personnel. I have already lost out on what should have been my Christmas sales revenue. It's even possible that I will lose all of my customers because they aren't able to get any service from me now when they need it. 

I have one question that I would appreciate an honest, truthful answer to...WHEN IS THIS DARN NIGHTMARE GOING TO BE OVER?!?!?  I mean, really people.  This has ceased to be funny!!!
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Darrel

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  • Frustrated, Abandoned..yes, even Angry!

Posted 5 years ago

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Drew N, Alum

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Darrel,

If you can tell us who you have spoken with, we can work to avoid this in the future. Throughout this time, we have consistently said there will be an update today. I have repeatedly advised you that hard dates and times are impossible. I will have an update today. All managers have repeatedly stated their teams have not been giving dates that you are reporting. Please tell us who you have spoken with that have assured you of these dates and times.

Drew
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Nancy8619

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The community could care less about the name of the incompetent employee on your end. We need accurate progress posts on this community board.
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Drew N, Alum

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Nancy8619,

I will have an update posted soon, but if we have an agent that is saying incorrect things we would like to correct that, so that these posts are not necessary.

Drew
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Darrel

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Are we still looking at December 31st to once again be able to get back into sitebuilder plus? The insanity of this is completely beyond belief!
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Drew N, Alum

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It is possible for some, yes, but the engineers still report that as the actual movement of files ends, then connections should start coming back. I'll have an update on that on or before next Friday.

Drew

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