I get the message: "Cannot reach this page" when I am trying to open one of my websites.

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The website is not visible on internet for the last few days. I tried to update the domain info and I get the message: unable to complete the registration. When I try to use the Whois I get the message: domain is not supported. This is a total disaster. Any solutions please?
How can I enter the live support?
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Mareko7870

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Posted 1 week ago

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Elyzabeth , Official Rep

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Hello Mareko7870

You have many domains. Which one is the one you are having trouble with?
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Mareko7870

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Dear Elyzabeth,
it is walkingsticksafaris
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Elyzabeth , Official Rep

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Ok, thank you. I do see the issue. This domain is on a status called Client Hold. This means it is suspended, most likely because there is outdated contact information connected to it. I recommend you log in to homestead.com and click on the Domains tab. Find that domain in the list, and select "Edit Contact Info". Update the email on file and check that email to verify the change. Once you verify the change, your site will come back up.
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Mareko7870

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I updated the email and received the following message in a window.

Contact Information Updated

IMPORTANT: Your contact information has been updated. ICANN's IRTP policy may keep these contact changes from being set until the domain's current and previous owners approve the authorization emails sent to them by the current registrar.

Do I need to verify anything else?

Kind regards,

Mareko

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Mareko7870

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Dear Elyzabeth,

The website is back. Thanks. God bless,
mareko

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