I can't select a template. I keep getting an error code 404. What's up?

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  • Updated 3 months ago
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I keep getting an error code every time I select a template for a new webpage. NOT TO HAPPY SO FAR AS A NEW CUSTOMER!!
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marktinsley23514

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Posted 3 months ago

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Elyzabeth , Official Rep

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Hello marktinsley23514

This is because you have an account with that email address that you used to have and it has a past due balance. You would either need to re-open that account and pay the past due amount or create an account with a different email address that is not connected to a delinquent account.
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marktinsley23514

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That's not true. when I closed the account their was a 0 balance due. I opened another account a month later and chose not to continue after 30 days.
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marktinsley23514

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I'm having no problems with email. I'm trying to download a template on a new website
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Elyzabeth , Official Rep

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There are 3 closed accounts total. Two were closed in good standing. One was closed with an outstanding balance.
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marktinsley23514

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What account was closed with a balance due?
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Elyzabeth , Official Rep

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Since we do not have that account verified, I will be unable to provide any further information regarding it. I would recommend you call in tomorrow after 6AM MST. 800-710-1998
(Edited)
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marktinsley23514

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If it was the last time I signed up, I chose not to continue with the subscription and cancelled prior to the 30 day free period. so I don't owe a past due balance for anything.  I have been working with your rep. Maria on having your company build and host a new website for me for a price of $500.00 per month that we agreed upon this morning.  If this is how you guys make your money, I can spend my budget money elsewhere. I'm deleting the account again and cancelling with Maria.  Have a good evening.
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Elyzabeth , Official Rep

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Unfortunately I can't give specific information on that account, so if you need that information I would recommend calling in. Otherwise, all you need to do is choose to set up your account under a new email address. We aren't just trying to get more money from you, I'm trying to give you as many options as possible.

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