I can't log into sitebuilder for the past 24 hrs. Can't log into my acct or anything. No help from Homestead all day long today!

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I can't log into sitebuilder for the past 24 hours. Can't log into my acct or anything. I wasn't able to get any help from Homestead all day long today!
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Darrel

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Posted 5 years ago

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Mileen3055

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Yes how well I know. I have 5 websites with homestead and all of them went down. Dead links!! You have to go into sitebuilder plus and learn again how to edit your website. This is Terrible!
They want your money and won't give you any support!! I can't use site builder either!! Can't log in either. They said we all would have to learn the sitebuilder plus which is horrid for advanced website builders.
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Darrel

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   My problem is apparently different from everyone else's. I can't even get to sitebuilder plus. I can get past the login page, but it freezes up at the "starting up" page. It's been this way since sometime last Thursday evening. I tried the live chat friday morning and got exactly nowhere. Those people in that boilerroom in India have no connection to Homestead. They just follow the script given to them. I spent friday trying to get thru to homestead on the phone. One attempt I timed...93 minutes---repeat, 93---on hold without talking to a single person. I have no choice but to try the same scenario monday, but i have no reason to expect anything better than a repeat of friday.  I have two computers and am having the same problem using both of them. Thus, i find it impossible to believe that the problem is at my end.  According to Drew, I could be experiencing this problem 2 weeks, or even 2 months from now.  This is completely beyond  belief. Hell, I'll be out of business by then!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Mileen3055

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I had to delete cookies and cache in Google and Internet options then use Ccleaner. I use site builder and then I used OBit uninstaller, a thrid party software to delete sitebuilder to get rid of all of the files and shred them in order to upload site builder and get it to work. Then I had to upload all of the pictures to my computer from the internet too. This uses bandwidth and it had to be done after midnight!! I have 5 websites I have to republish pictures to also! This is a pain. But the worse pain is to learn to use Sitebuilder plus. I could never be as good as I am now if I had to use the simple program for extensive editing that I do with alt and key word links using site builder plus!!!!!!!
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Darrel

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Sitebuilder plus is the one i have been on since moving my site to homestead about 9 months ago. 
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Darrel

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who are the other servers you use for your other sites? Maybe it's time for me to look for a replacement. thnx
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Mileen3055

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No I have more than one website with homstead they let you build as many websites as you want with my pkg. Name.com has site builder and Yahoo too but don't know the restrictions as to how many websites you can build. I love homestead site builder when it works properly. They are probably upgrading or changing for the betterment of the company.
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Mileen3055

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Well you have to keep your computer clean of mixed commands and malware for anything to work properly and pop ups in the settings too. Ccleaner is the best for this keeping it clean of mixed commands and past history of logging in to places.
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hann0730

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i cannot log in sitebuler plus and my sitebuilder for the past weeks! and if I did log into sitebuilder plus, it was slow until I feel like shooting myself with a bullet while waiting! Loss business, loss time and calling them with a time different was painfull.

Chat online with the customer service was like a robot repeating the instruction from a manual book. Very upsetting. I was even billed despite the floor manager said they will waive 2 months subscription!
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Mileen3055

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Ok I hope you can follow what I did to get my site builder back up. You need to have advnced system care program I think it is free. They have an uninstall program that will delete and shred all of your Homestead files in debth. You need to clean out all of homestead from your computer. Then long on to the main homestead site and do a clean install. Then you may need to republish the whole website or websites.
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Drew N, Alum

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Darrel,

I am sorry for this. It might be a result of the ongoing data migration as your site is very large. Did you get an error message? If not, then try loading it again, and let it run for as long as you can. It should eventually either load or give an error. The migration has slowed the load down quite a bit, but if it loads successfully the editing isn't too bad.

Drew
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Darrel

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Hello Drew
Thnx for your comment. I am still unable to get into sitebuilder. I did as you suggested. I let it run, and after about 10 minutes (or was it 10 hours!) i did get an error message for an error code_Ox41. I have no idea what that signifies. Can you explain something to me please.  You seem to in much deeper water than me. I'm not a computer geek at all. You could fit my knowledge into an old fashioned sewing thimble--and still have room for your thumb in it! I can't help but think that this is all due to some sort of fubar at homestead's end. I am able to get onto the internet, and I can go anywhere else on it that i choose to go to. only problem is getting into homestead. Am i wrong to think this is a homestead -related problem? Friday is the first time that i've tried to get to support via the telephone. I have a speech problem so verbal conversation becomes difficult for me. For that reason my preference is the live chat, but i did attempt to call in friday.  I begain trying to call about 0930 central time. During one of my attempts i sat on for 93 minutes---repeat 93 minutes. I was NEVER able to get a human being at homestead on the phone. Is this typical, or were they just ignoring their phones friday for obvious reasons?  Once again, thnx for your input.  I reckon i'll get this all rectified somehow, but i don't know what its going to take or how much this fubar is going to cost me
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Mileen3055

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Yes there were HUNDREDS of websites that were down!! Soooooooo there were Hundreds of people calling in to complain and find answers to the issues as to Why their websites did not come up on the Inter net and also why they couldn't use Site builder!!! They say it was a Partners Issues........
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Drew N, Alum

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Darrel,

There have been more than one thing going on. The ongoing data migration is causing the Sitebuilder connections issue. The migration is moving a massice amount of data from an old, failing data center, to a newer, faster, and more secure one. During this move some interruptions can't be avoided. Some accounts have not been impacted, some have been severely. This migration only affects the use of Sitebuilder, desktop more so than Plus. This issue does not affect customer sites for viewing.

A couple of nights ago there were some major outages with a 3rd party internet router in several major cities. This caused some people to be unable to load homestead.com or even their customer websites. Customer websites were not down from the server perspective, but they were inaccessible to a large number of people due to the routers being unable to direct the requested traffic.

We never ignore the phones during business hours, but with the combination of calls from those 2 instances the phone agents were tremendously busy. We are very sorry for that.

If you would like further clarification, please feel free to ask.

Drew
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Rusty8092

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Thanks, but the issues are STILL going on.  I have cleared my cache and followed the other instructions, but the Site Builder continues to freeze and become unresponsive.  If you were transferring to a new engine and expected problems, WHY did you not alert your customers to this fact so they wouldn't waste an entire weekend like I did?  WHEN will these issues be resolved?
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Rusty8092

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"waiting for sitebulder............... waiting for site builder............ waiting for site builder....."
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Drew N, Alum

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Sorry Rusty8092,

I placed an update here as soon as I had knowledge. IT was 2 weeks ago, but there were some other updates after that pushed it off the front page. They are now resolved, so I have removed them.

Drew
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Mileen3055

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This issue does not affect customer sites for viewing???
You are so wrong!!! I have watch Dogs for my websites!!!
I received email after email of errors of each of my websites that were NOT uploading to the Internet!
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Drew N, Alum

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Mileen3055,

All of your sites are up and running. The migration does not affect customer sites from a viewing standpoint, again from a server perspective. If there is a routing issue between you and us, that could cause an issue, but we have no reports of that anywhere at this time. When do you have reports of the sites being down?

Drew
(Edited)
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Rusty8092

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All weekend long.  This has cost me HOURS of work.  It's STILL down - stuck on the "Starting Up" page!  What is it going to take to get these issues resolved?  We count on you to maintain a smooth running site!  MOST frustrating!
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Rusty8092

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REALLY trying not to be angry, but enough is enough!
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Rusty8092

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I'm not buying the "data mitigation" excuse.  I have used this site effectively for well over  a year and have never experienced problems like this.  All of my other data from other, reliable websites is sailing smoothly.  This issue is CLEARLY on YOUR end!
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Drew N, Alum

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Rusty8092,

It is the data migration. Accounts are being moved from one set of server to another set of newer servers.This is what is causing the slowness and in some cases disruption of using Sitebuilder.

Drew
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Mileen3055

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Now this makes sence! I hope we can get past this and have smooth sailing from now on!!!
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Mileen3055

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I have used Homestead for over 4 years and there has always been periodic problems. Not like my other server at all.
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Rusty8092

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Then why was an email or other communication not sent out to your clients explaining the situation..... so we wouldn't wait three days in sheer frustration?
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Drew N, Alum

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Rusty8092,

Typically, we announce maintenance and back end upgrades on this Community, the status blog, and Facebook.

Drew
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Travis9927

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I have lost several thousands of dollars. You guys updated your site to new servers at the most ridiculous time and the busiest time of year for anyone making money online. I think I am going to get a class action lawsuit going. You guys keep giving people the run around saying clear your cache. That is a complete joke all you are trying to do is by time by keeping people occupied. You should have had maintenance updates periodically and you would have avoided this problem. Homestead is a joke.
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Mileen3055

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I guess you about covered it all~
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Drew N, Alum

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Mileen3055,

I am glad you were able to get it going again. We do have a topic for clean installs. It doesn't require 3rd party software, though that may make it easier. This is a very common fix for newer versions of Windows, but it does not solve the data migration issue.

Drew
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Mileen3055

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Well if Homestead hadn't of Crashed I wouldn't have to do all of this extra work on my end at all!
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Mileen3055

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I prefer the third party software, because it not only deletes the files it shreds them too. It's a lot easier than going through the steps and you do not have to restart your computer. 
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Mileen3055

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I do not have a newer version of Windows. I keep the upgraded windows XP and doing fine with it!!
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Lilian5811

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Hi Drew,  Thanks for your reply to my post 7 hours ago. I thought the Log in problem was connected to the previous server issue.  Just tried to log into my desktop website builder again and it worked AND I was able to publish my updates. So everything seems to have resolved by itself, for me at least.  Feel sorry for the others who still cannot log in.
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Drew N, Alum

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Lilian5811,

I feel bad too, but I am happy for you.

Drew
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Thomas0812

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lucky you are my account is so slow i'm going to switch domains this can't even load the edit pages
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Mark7241

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this has been going on for at least a week hasnt it?  What's the timetable?  This reminds me of the email thing about a year ago.  I finally had to move it.
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Scott2653

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I haven't been able to make a site update for several days.  Will be ending my business with Homestead on Monday morning and going with a more reliable, professional, and courteous site host.

Beyond pissed at this point!
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Rusty8092

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This is TOTALLY ridiculous! You are CLEARLY having server problems and costing your clients HOURS of work and waiting for your site to load properly! WHY do you not alert your clients if you are having these issues???
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Mileen3055

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Yes Homestead crashed and our websites were down! This should not happen unless we don't pay for our Domain name. This has never happened in all the 8 years I had my Yahoo website. This caused my sitebuilder to Crash too. I had to delete it from my computer and do a clean install and then upload all of my files to Site builder all over again.
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Hugh

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I am happy for those who are back up running - But seeing my isn't, I am just reading others who are still down so that I don't feel so bad. - Like they say "Misery Loves Company !!!" - lol 

 

(Edited)
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Mileen3055

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Misery could delete homestead and do a clean re-install instead of wasting their time coming up here and complaining. Everything is through migrating and should work now. Try deleting the new update of Java-8 I had to delete my other hosting company and rebuild it too. Everything is running so much better than it was with eachone of my sitebuilders of Homestead and Yahoo too. 
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Taphne2617

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I am totally frustrated. The reason that I went with Intuit originally because of the simplicity of use. I don't expect to have to clear caches, use 3rd party software or anything else to build websites. Time wasted. 
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Drew N, Alum

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Taphne2617,

Unfortunately, clearing cache is something that just needs to be done sometimes. Sometimes the browser data can become corrupted and you need to do it. Mostly you will not as the browser will do it for you. You are not required to use 3rd party software, unkess you are looking for some functionality that is not built in.

Drew
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Taphne2617

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When I built a very photo heavy website in 2011 through what was then Intuit, I had no problems. At this point, I have a missing website and one that I have started twice and continues to disappear. I want a refund of the last 2 months service at the very least and I want to know when/if Sitebuilder is going to work properly and if my missing website can be recovered fortheloveofalthea.
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Drew N, Alum

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The account notes show several template changes recently. Any time the template is changed, it will remove the content from the site. Agents are still not able to restore sites. I see your site is with the developers. If you want to discuss credits, please create a private topic here, or call in or use online chat. We don't handle billing in public.

Drew
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Taphne2617

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When I changed the template, the website that disappeared was not the website that I was working on. Apparently somehow it switched to that website in the drop down box while I was viewing the template options but I know for 100% sure that when I went in to the template options the website that I wanted to work on was what was showing in the box. Is there a way to create a back-up of a website outside of your site? I will contact Homestead via chat as this is costing me a lot of time and money. 
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Drew N, Alum

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Unfortunately, there is no way to download the site at this time.. I am sorry about the restore. You are listed in the site restores, but chat will not be able to restore it at this time. We have this with the developers during the data center migration.
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Alison7153

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Drew, I have the same problem as everyone else - can't load SiteBuilder Plus, keep getting error message. I've been patiently waiting for this to resolve for several weeks, but it appears  no end is in sight. I'd really hate to have to go elsewhere and re-create my website from scratch. Is there any hope at all?
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Drew N, Alum

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Alison7153,

Clear your browsing history and then try again. I refreshed your account and was able to launch.

Drew
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Alison7153

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I should have replied sooner, but thanks for the fix. I was able to open SiteBuilderPlus and make my edits. I'm up and running fine now.
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Deborah7954

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We are a nonprofit that relies heavily on year end donations. Guess what?? Website down, no donations, still no website BUT you billed me for my yearly payment during the same time!!!!!!  When can we expect our website back up and running?  I certainly feel a refund is in order since I can't even begin to put a value on what having our website with you has actually COST us!!!!  When will it be back up?????
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Drew N, Alum

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You will need to update your DNS settings. Please create a private conversation so that I can provide the records.
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Taphne2617

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Any luck with fortheloveofalthea restoration? I know that you and both folks on chat have said that they sent it to the developers but I still haven't heard anything... 

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