I can't just hit reply from an inquiry. The customer is not receiving it. If I copy and past their email it works, but only that way

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I can not just hit reply from an inquiry on my web page. The customer is not receiving my email. If I copy and past their email they will get it but only then. 
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Janet5151

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Posted 2 months ago

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Michelle C, Employee

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Hello,

That is correct in the way the form functions. If you reply to the email that you get from a website contact the customer will never receive it. When a customer fills out a form on your website that data is sent by an email address from homestead as a notification of contact. You then will need to extract the email and info they sent in the form to reply. 

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