I cannot successfully send emails with password protected attachment from our billing software using Chilkat or CDO

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I cannot successfully send emails especially those with a password protected attachment from our billing software using homestead as the SMTP server. Some emails will pass through using wwIPSTUFF however our software vendor states that we should/need to use CDO or Chilkat which will not work @ all using Homestead's SMTP server. Any suggestions?
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fillgas4745

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Posted 3 weeks ago

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Drew N, Community Manager

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I am not at all familiar with these programs, but if you configured Homestead server as the outgoing, there should be no issues on our end, unless the file is very large. Our server would not know or care if an attachment was password protected or not. Are there any specific requirements for sending via Homestead's server? Do they give any reasons why these other programs don't work with out servers?
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fillgas4745

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Unfortunately I do not understand the technical issue here; I am simply relaying the info from our software vendor.

 

To setup our billing software to send these emails we must chose an “email component”. The choices are “wwIPSTUFF”, “CDO” or “Chilkat Mail”. We can successfully send these emails via Spectrum (Time Warner Cable) using the “CDO” component. We cannot send these emails at all via Homestead using “CDO” or “Chilkat Mail”. If we use the “wwIPSTUFF” component via Homestead some of these emails seem to send successfully and the customer can open the non-password protected attachment but not the password protected attachment. Many other customers, including an employee here, apparently received the email without the attachments.

 

Our software vendor tech support people believe the issue is with the “wwIPSTUFF” component. They say this is a very antiquated component. They currently prefer “Chilkat Mail”, but “CDO” is acceptable.

Do you have any ideas as to the reason we cannot sent these emails via Homestead using “Chilkat Mail” or “CDO”?

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Drew N, Community Manager

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I am going to have to investigate this further. I am also bringing in some of the mail folks to see if they can offer a suggestion.
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fillgas4745

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Apparently your spam filter blocked my email reply to Jeremy C. @ support@homesteadxxxx.xxxx. Per his info request the following two links were provided by our software vendor.

https://msdn.microsoft.com/en-us/library/ms978636.aspx


https://www.chilkatsoft.com/refdoc/xChilkatEmailRef.html
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Drew N, Community Manager

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Thank you. I will pass them on to Jaime.
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Drew N, Community Manager

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Hello. You will probably need to send some of this to your software provider. I have checked and our guys aren't clear on where they should be looking, as we use a simple SMTP server that only requires valid email account credentials to send.


1) Is this software a separate program that you log in to? Is it an installed application or a web based application?

2) Does the billing interact with the website at all, via a widget or something?

3) Can you describe how to wwIPTSTUFF settings work?

4) When emails arrive at the recipients without attachments does the sending software display any errors?

5) Would it be possible to get an email header of an email sent?  If a header is not possible, would it be feasible
to get the following
To:
From:
Subject:
Time:

This information will help us look for emails in our mail logs. 

6) Is there anything else added to the message during the send process, or does the software simply use SMTP settings for Homestead servers?

Examples of this would be phpmailer, is php code that sends out emails without using an email server. 
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fillgas4745

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Hello. You will probably need to send some of this to your software provider. I have checked and our guys aren't clear on where they should be looking, as we use a simple SMTP server that only requires valid email account credentials to send.


1) Is this software a separate program that you log in to? Is it an installed application or a web based application?

            Yes CBSW is a separate program that we log in to use. It is an installed application that is             hosted on one of the computers on our peer-to-peer network.


2) Does the billing interact with the website at all, via a widget or something?

            No, CBSW does not interact with the website


3) Can you describe how to wwIPTSTUFF settings work?

            See #6


4) When emails arrive at the recipients without attachments does the sending software display any errors?

 

            No, the emails are sent directly from CBSW. CBSW did not display any error messages    for the emails that were sent via Homestead. CBSW does display an error message if it           cannot send an email message at all.

5) Would it be possible to get an email header of an email sent?  If a header is not possible, would it be feasible
to get the following
To:
From:
Subject:
Time:

This information will help us look for emails in our mail logs. 

 

            Unfortunately I do not have any access to the above requested information. The email       messages in question were sent in the late afternoon (EDT) of 4/30/18. The sender should         have displayed as Fillmore Gas Company, Inc. from customerservice@fillmoregas.com.



6) Is there anything else added to the message during the send process, or does the software simply use SMTP settings for Homestead servers?

Examples of this would be phpmailer, is php code that sends out emails without using an email server. 

 

                Below is a screenshot of the CBSW  Homestead email settings

 


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Drew N, Community Manager

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We have done a little research on chillkat. Apparently there is something called verbose logging. I am not sure if you can enable this or the provider needs to, but here is what we would like.
1) set the component to use chillkat2) turn on verbose logging3) send a test and provide us the email address you sent to4) Retrieve and provide the verbose logs
We found that the verbose logging should give us a reason code that it won't connect and maybe we can work from that to a solution.
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Drew N, Community Manager

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Also, can you tell me if the software automatically attaches the file? Also, is there an option to manually add the attachment?