I cannot log into my email account. I keep getting the message "invalid credentials" although I am inputting correctly.

Merged

This conversation has been merged. Please reference the main conversation: Email/Billing issues 5/28/15 *Update*

Jane9132

2,238 Points
frustrated

Posted 5 years ago

5 years ago

Mary7894

1,186 Points

I am having same problem

5 years ago

Mary7894

1,186 Points

Error message reads:

LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1553208688-444047
Getting error message trying for CHAT LIVE.

5 years ago

Chad6043

236 Points

Same here. Server is probably down

5 years ago

David5935

62 Points

Yep. This sucks

5 years ago

Joe3993

420 Points

I am having the same issue and earlier today I was getting a bunch of rejected mail that I did not send like it was hacked but was not. I chatted with support and they said I did not set up my IMAP in my email correctly but I think Something is wrong on your end. I am however able to send and receive email through my email software.

(Edited)