I cannot get past this page "Copying updated files. This might take a few minutes."

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I cannot get past this page "Copying updated files. This might take a few minutes." to update my website. I have been trying for three days now and have given the website a few hours to do it. Any suggestions would be greatly appreciated!
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Jill7393

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Posted 3 months ago

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Elyzabeth , Official Rep

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Hello,

I just tried loading your builder and it took about 5 seconds. I do have a fairly fast internet connection. Can you do a speed test on your computer and tell me your speed?
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Jill7393

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My speed is slow, 3.5, but I have allowed it a couple hours to update on more then one occasion. It's a bummer. Any suggestions?
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Elyzabeth , Official Rep

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Hello,

I have cleared the local cache on this site to see if that makes a difference. Please try to load the builder again.
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Jill7393

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Nope. No difference. Any other ideas?

Thanks for trying!
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Elyzabeth , Official Rep

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Unfortunately, that is the only thing I can do on my end to try to help with this. I cannot replicate the issue, which means it is something specific to the connection on your end that is causing this. I would contact your ISP to make sure they are not throttling your speed or see if there is something wrong with the connection that is slowing it down. I would recommend trying at different times, so less people might be slowing down the server.
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Jill7393

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Thanks for trying.

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