i cannot add a new email address

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  • Updated 11 months ago
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My account is active and up to date, 10 email addresses and only 7 are being used right now. I am able to begin to add a new email address but once i click "save", it takes me back to the previous page and says I have no mailboxes available to add.
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edward4260

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Posted 11 months ago

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Drew N, Community Manager

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I see the issue. They were all added as email suites which are no longer available. I can switch them for you. Do you want them all to have 10gb of space?
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edward4260

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If they need to be switched over, then I'd very much appreciate the assistance. I would however like to stay at whatever my current space is for emails. I don't want any changes in my billing.
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Drew N, Community Manager

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Only 1 of your addresses is over the minimum quota. I can set each box to the minimum required as it is now if you like and it should reduce your bill, if you like. At any time an address approaches quota, you may upgrade that box as needed. All mailboxes need not be the same. The system is more flexible now than just a few months ago. If I put them all to the max, the billing would rise by $10/month, but if I assign the space needed for each box at this time, you would look at a drop of $17, with the flexibility to upgrade as needed.
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edward4260

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2 of my mailboxes could actually benefit from the max allowable space. The others don't require anything more than the minimum. But my main concern is still being able to add mailboxes later
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Drew N, Community Manager

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Once I get every thing fixed for you, you will be able to add more without our assistance. Can you tell me which 2 you want? I assume the one that is over minimum quantity and one other.
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Drew N, Community Manager

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I went ahead and fixed it. I assigned the 2 fullest mailboxes to be 10GB. The rest are all now 500mb. You are using 6 of 10 available boxes, and should be able to create them yourself now. You can also update the sizes easily from your email manager. Your monthly dropped $14 with what we have done. Let me know if you need anything else.

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