I am unable to log into my site

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When I try to log into my site, it is trying to make me choose a new design and I can't get into my site www.zulikids.org
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Brenda6596

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Posted 1 month ago

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themieleman, Champion

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Are you using your website editor?
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citikids1263

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I am having the same problem. My site is up but when I go back to edit there is no edit button. It only has a choose design button.
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themieleman, Champion

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When you logon, what are your menu choice?
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citikids1263

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I have three websites. I added the third recently. The first two are from the old designs. This last one is the new design. When I choose the first two sites I get an edit button with a picture of my design. The new one only has a Choose Design button and no picture of the design I picked and published. The site is up but when I go back to edit I cannot get back in with choosing a NEW DESIGN. 
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themieleman, Champion

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If you choose a new design, you're edits will be deleted. Check with the HS Staff in the morning.
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citikids1263

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It is a new website with the design I picked. I wasn't trying to delete a design and get a new one. Thanks for trying. I will contact HS Staff tomorrow.
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Michelle C, Employee

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Hello,

I apologize that you are experiencing this. If at any point you used the back arrow on the browser when looking at templates this can cause this to occur. It sounds like the site may have been corrupted. Please try adding a new site https://community.homestead.com/homestead/topics/how-do-i-create-a-new-site and rebuilding the content. Perform a small change and save it, exit and re enter to verify the changes are saving.  Avoid clicking the browser back arrow at anytime.
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Laurie6303

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I am having the same problem!! help
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Michelle C, Employee

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Laurie6303,

I have added a new site to the account to fix this. Go ahead and choose your design, it will now save properly. 
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Laurie6303

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It just happened again!  what is going on
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Michelle C, Employee

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I apologize, I am investigating further. Please log out while I look into this.
(Edited)
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Laurie6303

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ok this is very frustrating
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Laurie6303

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and Again I sat here and redesigned and published my site! It is up on my screen correctly - I look it up from my phone and its some woodworking template. NOT the template I even had let alone the site I have done over and over

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Michelle C, Employee

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When do you receive an error? Try refreshing. 
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Laurie6303

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just got in made a small change - published it and it is still the woodworking site
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Michelle C, Employee

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I see this site showing. 

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Laurie6303

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it went back to my site, but once i logged out and then logged back in - no edit option it tells me to choose a design
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Michelle C, Employee

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Sorry, I do see that it has reverted back. Unfortunately, this will need to be ticketed to get resolved. Typically it takes 24-48 hours to resolve, as we are approaching the weekend, I will provide an update on Monday. Thanks for your patience and understanding while this is resolved. 

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