I am trying to insert pictures and they are sideways.how do I flip them right

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My other pictures are fine, but for some reason the ones I am trying to put in now keep coming up sideways.  I have never had this happen before.  I have tried the command to the right to rotate and it isn't helping. 
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Tina3632

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Posted 4 years ago

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themieleman, Champion

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You need to adjust them prior to importing them.
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Tina3632

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I have never had to do that before.  None of the other pictures taken at the same time and in the same direction, had this happen.  Something is just not right with this Homestead program.  I miss the old program.
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themieleman, Champion

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Have you tried to rotate your image using "Image Settings" > Adjust Image > Rotate Image?
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Tina3632

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yes, tried that, did not do anything but change the shape of the picture but did not move the actual picture. 
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Todd H, Social Media Specialist

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Some images taken from mobile devices may publish sideways. The easiest resolution is to save the file as a new image on your computer with the correct angle.
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not a mobile device, my regular digital camera that I have always used.  Like I said, the other pictures have always been fine and the ones I took right before this and posted are fine.  I didn't do anything different.  I tried rotating them in homestead but it turns the frame but not the picture if that makes sense.  It is the strangest thing I have ever seen. 
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Todd H, Social Media Specialist

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When you have saved these to your computer, you will want to flip the picture the right way, and then save the image as a new file. Once saved, please upload again.
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they flip the right way automatically in my computer. This is a Homestead glitch I'm sure.  I hope it doesn't keep happening.  This is going to be a pain to have to redo my pictures when it hits ones it doesn't like.
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themieleman, Champion

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When you flip them, save them as jpg, gif or png. Then upload them to your website file.
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I'm not going to bother. I'm going to retake the poses I need and try it again.  If it happens again, homestead and I are going to have a talk.  Something that never happened before shouldn't be happening now when I am doing nothing different.
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themieleman, Champion

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It's difficult to learn if you're unable to produce solutions to problems.
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I have had this website for 15 years, back in the day when I could get a real person at Homestead to respond to a question rather than using this silly forum.  I have never had a problem like this before and I learn just fine thank you!  This is a homestead problem with their system, not anything I need to "learn".  I won't bother coming back to this forum.
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themieleman, Champion

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Perhaps the Homestead staff can help. 800-710-1998 customer service.
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Todd H, Social Media Specialist

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Tina3632, I do want to take a look to see what you are experiencing. If you can let me know what page and image it is, I can take a closer look. Also, you may always reach call support at 1-800-710-1998 and speak with someone there, too
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caripfaff3270335

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My photos ARE the right direction on my computer, but when I try to upload them, they are sideways and upside down! It also won't let me rotate them. It only rotates the actual box. ?? It's only doing this to two photos. ????
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Danielle8481

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I have had this happen to me on several occasions. Never have found a fix. Stinks.
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themieleman, Champion

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You must adjust them before you upload them. 
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Drew N, Alum

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The fix is to open them in Microsoft Paint and make sure they look correct. Then use Save As and give them a new file name, or save them as a new image. If they are jpg, save them as png. Then upload them again.

If any of you have an image that is doing this, please give us the file names, so we can look at them and maybe get this fixed. You can also post the image here. The problem is some devices seem to add orientation code which is interfering with Sitebuilder.
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I think it is the new Homestead, I never had this problem with the old Homestead.  I discovered it only does it on the pictures I have not edited.  So I can't  use any SOOC pictures, which is a pain. I had a couple of nice SOOC pics I was trying to use and it kept turning them sideways.  I finally gave up but am not happy.
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Per Drew: "PICTURE ORIENTATION: The fix is to open them in Microsoft Paint and make sure they look correct. Then use Save As and give them a new file name, or save them as a new image. If they are jpg, save them as png. Then upload them again."
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Tina3632

It isn't our server. It is some cameras that add additional code to the image that overrides Sitebuilder. It does so in this software too apparently. By opening in Paint and saving it as a new file. you strip that extra code and it will work.

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