i am still not getting forms emailed to me. | Homestead Customer Community

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i am getting some forms emailed to me, but not all. Not sure of the extent of the problem as I have not had a chance to check every single form as we have a lot of forms. Noticed this problem last week when a customer called and asked if we got his order. Still not fixed and worried that we are missing information/orders. The forms are in the form manager, but not getting emailed. Please help!

Chad9507

1,738 Points
worried and not happy

Posted 4 years ago

4 years ago

Chad9507

1,738 Points

One of them just came through, but it was over 2 hours after they sent it in and received some since then.

4 years ago

Drew N, Alum

262,816 Points

Unfortunately, it is not uncommon for email servers to delay mail. It can happen on the outgoing or the incoming side. It is common when the server is busy. This will normally resolve after a short while. If you are able to provide the date and time and page the form is on, of one that didn't come through, we can take a look.

1 person likes this

4 years ago

Chad9507

1,738 Points

Another problem that has arose is people's information is getting cut off. I tested this myself and an example on the page below is the company name gets cut off. Sometimes comments are getting cut off as well, but we haven't been able to nail down the exact pages/forms as we have many. Same with the possible forms that are not getting emailed.

This was the page I tested that the company name was cut off:

http://www.ready-access.com/OrderForms/600Series--Order-Form.html

2016-05-24T22:16:04+00:00

Drew N, Alum

262,816 Points

We believe the problem of cutting off will be resolved tomorrow. An update with the fix should be applied in the morning.

Do you have your forms go to the text file as well? If you don't receive one, do you see it in the text file?

2016-05-25T13:35:43+00:00

Chad9507

1,738 Points

Yes, we see them in the form manager, but don't get the email version, which is preferred. Although it seems like lately they have been coming through, but some are severely delayed. It's hard to keep up with them and to check every single one, but it seems like we are eventually getting the email version. Thank you for looking into this and for your replies. We really appreciate it.

2016-05-25T15:14:33+00:00

Drew N, Alum

262,816 Points

You're welcome. I am still looking at the delay.

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