I AM SO SICK OF NOT BEING ABLE TO LOG ON OR STAY LOGGED IN TO WEBSITE MANAGER!!!!!!!!!!!!!!!!!!!!!!

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i AM SO FRUSTRATED.  (WWW.THECAKEGUYS.COM)  IS RARELY ABLE TO BE WORKED ON.. IT TAKES ME HOURS TO POST A FEW NEW PAGES OR POST INFORMATION.  WHAT IS GOING ON???  A few years back....when they changed the platform, they left us high and dry and no updates...etc...Now, they have a nother new platform BUT hey keep saying that so many are still using the old platform that they have to support it.  YET, I can rarely update and publish in a normal amount of time.  I think they have slowed down the download or upload speeds to a crawling pace.   I just can't take it and HOMESTEAD I have been with you for 14 -15 years.......  why are you doing this to your customers????????    We need help and need the software to work.
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Chad6114

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Posted 1 year ago

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themieleman, Champion

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SB+ is working but very slow. I suggest clearing your browser history and reboot.
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Lanita9379

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I would suggest changing the format. Maybe having the pictures displayed on the page instead of as a click through. Stagnant pictures sometimes have a faster  display time.
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Brian4612, Champion

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Chad. Could you just confirm which builder you are using. Desktop or the  online Sitebuilder+ > website working great as far as I can see although the text at the bottom of what people say page is overlapped... Just to make sure its Homestead side you need to run checks on your PC..any recent additions or upgrades? The tech guys will be back Monday so will be able to look at your account form their end to see it there is problem. Good luck with it..Good website.
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Chad6114

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I have been with Homestead since homestead has been around, or close to it.  I am well aware that the destop version of Sitebuilder is not functional as once was because support has be extremely limited if not stopped.  I no longer use the desktop version and am using the online version of Sitebuilder Plus.  I have used the current software on three seperate networks.  One network is huge and runs about about 120 BPMS.  At home where I am now it's running at 24.567 BPMS.   IT TAKES FOREVER.  I am not exaggerating either.  When I do a page, and click save, it takes sometimes 3 or 4 minutes to save it.  Sometimes it even times out and will not save.  I have recently been updating my entire website, www.thecakeguys.com.  It has taken me 7 or so days to do minor text and photo changes.  It is crazy the amount of time.  I have been assured by Homestead that you guys are not slowing down the system.  But I believe that you want us to migrate to the new software and slowly you will slow the system so that you force us to move over.  

I am VERY good at homestead.  I built the current website www.thecakeguys.com.  I want to learn the new platform, but I just don't have time.  It is imperative that my platform, I am currently using, works at optimum speed.

I am so frustrated.  It is not my computer, I have tried 3 laptops, and 2 desktops on different networks.... the excuse it is my computers or my network is not going to cut it.   

Please help and you can contact me at
chad@thecakeguys.com
214-280-9066
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themieleman, Champion

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I am in the same boat. I'm proficient with SB+. I have a SB+/Bigcommerce hybrid. If Homestead stops supporting SB+ I may revert to using Bigcommerce exclusively. I do not know the advantages of the new Homestead software over the Bigcommerce software. Bigcommerce is a responsive design, an easy platform to learn and offers ecommerce.
(Edited)
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Brian4612, Champion

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Chad, like you Ive been with Homestead since it was free back in mid 1990's and have used each builder as it came along. SB+ was ( and is) still a very good builder but sadly not responsive to the new smartphones and tablets that the public at large are using these days to "shop around" so having a very serious impact on businesses having a website to attract customers.

 I am re creating my website with the new websitebuilder but still edit my main website on SB+ and if I am honest, I have not experienced any of the problems you mention, hence the suggestion to check your computer ( but the use of several proves its not that) As for "slowing" SB+ down to "encourage" the move to Website builder? I am not sure. ( I do think mobile phone providers did that with the bandwidth between 3G and 4G here in the UK) My biggest concern is that the new Website builder is far from being "fit for purpose" with so much omitted or just plain not working.

Unless the developers iron out all the glitches, they risk a mass exodus of customers to other providers that are, in my opinion, ahead of them on the curve. Time will tell I guess.
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susan2829, Champion

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Lovely cakes!

Regards your site - You have a lot of images and I'm wondering if you optimize them or just resize using the 'handles' that appear when the image is clicked on? Given the slow load on various devices it would seem to point to an issue within the site itself - perhaps a diet is in order? Be sure the images are all optimized and go through your file manager and delete any that aren't being used. See if reducing helps overcome the slowness you are experiencing. Your site loaded fine for me. You might also consider moving over to the new Websitebuilder as it affords a variety of templates and photo galleries you might find more suitable to showcase your gorgeous cakes. You can try it and still keep your current site up and running.

I believe there are many 'seasoned' users who have followed along with the changes from the original desktop version to the newest release, Websitebuilder. But that's really beside the point. The point is the fit between the program and the person using it. The newest version does have some issues, the main one being there is a learning curve with it that some folks are just finding difficult to overcome. The developers are working on ironing out the kinks and I anticipate we will see improvements as time goes on. A mass exodus? Doubtful. But the beauty of the internet is you are always able to move to another builder you find more suitable although I've tried most of them and keep coming back to Homestead.

Happy Baking!

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