I am having trouble changing one of my sites from Site Builder to Website Builder.

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I am having trouble changing one of my sites from Site Builder to Website Builder. The domain I'm trying to switch is www.ruggedgoldens.com  Any help is greatly appreciated.
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Jo Anne1746

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Posted 1 year ago

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1 year ago
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Elyzabeth , Official Rep

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Hello!

This is because you used Cloudflare to secure your domain through the older builder, so your domain was pointing to the DNS for the older site. Since the new builder can offer secure sites without having to use Cloudflare, I'll set your nameservers back to Homestead's and your site should start working within 24 hours.
1 year ago
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Jo Anne1746

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Thank you Elyzabeth, I will post when the site is working again.  Your help is appreciated.
1 year ago
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Jo Anne1746

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The site is working well on all devices I have, pc's and android, however some clients with i-phone & i-pad devices are having trouble.  Any suggestions?  Thanks
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2019-01-28T18:29:04+00:00
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Jo Anne1746

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They are receiving a message saying to contact the server Homestead?  So I don't know if it's their device or not.  Like I said, it loads up great on my desktop, laptop, tablet and several smartphones.  

On a different note, is there something I need to do to active the SSL feature for the same site?

Thanks Elyzabeth, I appreciate all your help.
2019-01-28T18:46:20+00:00
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Elyzabeth , Official Rep

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Hello,

I just had a coworker go to your site on their iPhone, and they were able to open the site successfully. It is possible, if the people that reported that issue had gone to your site previously, that is was caching. Could you have them clear their cache and try going to your site again? If they get the error again, could you have them screenshot that error and can you post it here?
2019-01-28T19:21:37+00:00
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Jo Anne1746

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Thanks Elyzabeth, I had wondered about cleaing the cache.  I will tell them.

Also the SSL, do I need to get that set up with Cloudfare?
2019-01-28T20:09:33+00:00
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Elyzabeth , Official Rep

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Right, I have made the necessary changes for your site to display as https, please give it up to 24 hours to update.
2019-01-28T20:18:53+00:00
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Elyzabeth , Official Rep

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Your site is showing up https on my end.

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