I am having trouble changing one of my sites from Site Builder to Website Builder.

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I am having trouble changing one of my sites from Site Builder to Website Builder. The domain I'm trying to switch is www.ruggedgoldens.com Any help is greatly appreciated.

Jo Anne1746

416 Points

Posted 3 months ago

3 months ago

Elyzabeth , Official Rep

34,616 Points

Hello!

This is because you used Cloudflare to secure your domain through the older builder, so your domain was pointing to the DNS for the older site. Since the new builder can offer secure sites without having to use Cloudflare, I'll set your nameservers back to Homestead's and your site should start working within 24 hours.

3 months ago

Jo Anne1746

416 Points

Thank you Elyzabeth, I will post when the site is working again. Your help is appreciated.

3 months ago

Jo Anne1746

416 Points

The site is working well on all devices I have, pc's and android, however some clients with i-phone & i-pad devices are having trouble. Any suggestions? Thanks

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2019-01-28T18:29:04+00:00

Jo Anne1746

416 Points

They are receiving a message saying to contact the server Homestead? So I don't know if it's their device or not. Like I said, it loads up great on my desktop, laptop, tablet and several smartphones.

On a different note, is there something I need to do to active the SSL feature for the same site?

Thanks Elyzabeth, I appreciate all your help.

2019-01-28T18:46:20+00:00

Elyzabeth , Official Rep

34,512 Points

Hello,

I just had a coworker go to your site on their iPhone, and they were able to open the site successfully. It is possible, if the people that reported that issue had gone to your site previously, that is was caching. Could you have them clear their cache and try going to your site again? If they get the error again, could you have them screenshot that error and can you post it here?