How will this affect my URL?

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Drew N, Alum

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Posted 7 years ago

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Vicki9799

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It seems my URL is changing. Before it was stores.thepayrolladvisor.com/storeFront.bok. Now it looks like it will be http://thepayrolladvisor.mybigcommerc.... What will the final URL be for me?
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Drew N, Alum

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That is the temporary URL while you look over the new store. The old store will continue to work on the old URL. Once we change your domain to the new store it will show your old URL.

Drew
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Mike F., Alum

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Official Response
For further clarification, your main URL will not change. However the other pages within your site such a specific product pages or other pages will have new URLs. We realize this may be a problem if you have other sites or pages linking to specific URLs, you will have to update those with the new URLs, however the BigCommerce system is much more advanced and you'll have the ability to customize the URLs for better SEO.
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David1040

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how does this affect my current organic search results ?
Once the new store is up and functioning, the new store will be starting from scratch with seo. What happens when someone clicks on a product from the old store found during a search ? Will it go to an empty spot or get redirected to the new store or same product on the new store ?
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Drew N, Alum

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You won't be starting from scratch, though there will likely be something of a drop in the organic results. Your domain will remain the same and that counts. We do anticipate a quick recovery though as the new platform is far superior in being SEO friendly.

I am investigating the question of individual product links. The URLs in the new store are more SEO friendly, but I am checking into the redirects.

Thanks

Drew
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Jill1739

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you can do 301 redirects in bigcommerce but you need your old sitemap in a csv file and upload it into bigcommerce. but it would be great if homestead would set the redirects for us as they are moving us to bigcommerce.
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Mike F., Alum

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Those are setup for you automatically Jill1739.

However, if you need to manually create any new one's here are the steps: https://support.bigcommerce.com/quest...
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Jill1739

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Thanks for the response. I wasn't sure if you guys were doing that for us or not. and drew seemed like he was unsure about that so i was just trying to help David1040. I've been looking over bigcommerce for all the different options as i am waiting for the move. So i have a jump start on working in the new system.
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Mike F., Alum

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No problem. Thanks for helping out!
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S

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Hi -

On the second import, I noticed a Category URL consists of the Category Name with an added '1' ( /category-jname-1/ ). The '1' was not there on the first import (that I can remember) and it is not that way in the ProStores Site.

Just not certain how to handle it. The '1' should not be there - I hit reset and then it recommends to check the 'redirect' (but its not really a redirect just conforming to the original Category Name - imho)

Help...Thanks!
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Drew N, Alum

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Sally, that extra number should not negatively affect you, but if you don't like it, you should just be able to remove it.  I don't want to ask them to import again as I know have much work you have done.  I changed one to see if it could be done and it worked.  I checked a few others and they didn't have it at all, so it seems to be only on some.  The key is that you have the category names, which will act as keywords right in the URL.  You can even customize it more if you like, but don't make it too long.

Drew
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S

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Drew -
Thanks so much for the quick response. NO - I don't think there is any need for another import (have not yet caught up to where I left off) but I was concerned if I was handling it correctly. (I have been reading - at least reviewing - many of your posts on the subject for the future).

OK - I just saw you changed it...lol (please I already think I'm loosing my mind!) Did you check the 'redirect'? (good to know if I run across it again). Like you I spot checked several others and that was the only one I found (at this time).

Thank you again - hope you're enjoying the snow!
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Drew N, Alum

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Still working on the redirect question.
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S

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RE: the 'redirect' - when I hit 'reset', it triggered the redirect (whereas maybe just removing the '1' did not). I was planning on re-structuring categories etc but getting concerned about the other site linking - just really confused about the relationship.
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Drew N, Alum

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I understand. I think I will have an answer on Monday.
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S

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Same topic (for Monday) - On customizing the URL further - would this be the best time to do that (like add two more words to the category we worked on? Should we be just considering the new store as a completely new structure without much regard for the previous store? TY :)
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Mike F., Alum

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Yes, When it comes to pretty much anything to do with SEO, sooner is always better. And yes, the best way to think about it is a brand new completely new store, and just disregard the old one. Once the domain is associated with the new site and Google indexes the new site, then you can pretty much forget the old site existed.
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S

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TY!
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S

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Regarding URL when transferred...

When BC was created, my ProStores 'Title' was pulled to create the temporary URL within BC rather than just the Website Name. I was creating a News Item in BC and imported images (which reference this huge URL linking within the BC Store) -

Just thought I would ask if this is of concern before I move too much further with pages etc?

TY!
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Drew N, Alum

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I believe that will be ok, but let me check for sure tomorrow.
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Mike F., Alum

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Hi Sally, It won't matter what the old url was. When you import an image by referencing the URL, it saves is separately, so it won't matter.

Mike
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S

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TY...I think I get it.
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Jill1739

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I recently got my login to bigcommerce and noticed i'm missing quite a few products that are active on my old site. Also if my products get re-imported i would like to ask for all of the short descriptions be removed cause i don't need show my item numbers twice in my description. Another thing i enabled the social buttons and they show up on the products pages but not where it says share: on the quick view. I made my "no category" category non visible hoping that all products that weren't ready to display not show up on the site but they still do.
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Hi Jill1739, Can you tell me approximately how many, or what percent of your products are missing?

Also as far a changing the short descriptions, we are unable to include that in the migration process. What you may want to do, is let us solve the issue with the products and then after they are all in the store, you do a mass edit via the csv file.

Mike
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Jill1739

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we had 4373 on old site and only 3323 are on bigcommerce. also on the mass edit it would be easier to do with homesteads csv file first as the short description is a separate column.
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That is quite a significant difference let me look into this and get back to you.
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Mike F., Alum

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Hi Jill1739, I just had a discussion with the tech that handled this account. There is a discrepancy in the numbers because of the way the old Storefront handles inventory. For items that have attributes (options with dropdowns), it treats them as separate items, when they are really just one.

If you think that it may be something different than this just let me know the name of one of the products and we'll research this.

Mike
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Jill1739

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just a few off hand, (sku # 72502132 knob -brake release), (sku # DJSPINSET 5 - piece seat pin replacement kit), (sku # 70234686 Choke rod knob)
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Hi Jill1739, It looks like the best way to fix this due to the large number of missing products is to have them re-import the files. If you want to do some design work in your new store, you can continue with that as normal, but I'll submit your products to be re-imported, so you'll want to hold off with working on any or your products, and categories.

Mike
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Jill1739

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THANKS MIKE!
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Mike F., Alum

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No problem. i'll try to keep an eye on it, but if you don't hear from someone in a timely manner just reply here.
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Jill1739

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I was wondering if we could get access to be able to sign in to bigcommerce forum and also be able to vote on bigcommerce feature requests?
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Drew N, Alum

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I will see if I can find out about that for you.
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Jill1739

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I just wanted to check in on the re-import of my products? and any word on being able to login for the bigcommerce forum and voting on feature requests?
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Mike F., Alum

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If you want to make a feature request, just go to the Community home page and create a new post and mark it as an "Idea".
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Jill1739

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Was wondering is our email going to stay the same through Zimbra? Also was wondering if someone can see why my share buttons don't show on my quick veiw of products it only shows facebook.
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Mike F., Alum

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Yes. This won't affect email in any way. Any existing email accounts will remain unchanged.
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Jill1739

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I don't mean to be a pest but it looks like bigcommerce did an update and/or someone re-uploaded my products for a 3rd time. I had deleted the brands and they showed back up, also i had made 1000 of my items non-visible and now there visible also the "no category" category is showing visible on the backend but not the frontend, also on the backend one of my categories Case now has no subcategories for some reason but on the frontend live site the sub-categories are there. again I'm sorry but things are out of my control here.
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Jill1739

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Never-mind i fixed all these issues above. But still want the social icons to show up on product quick-view as they are supposed to. not sure why they don't. please help me figure this out.
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Hi Jill1739, I looked through the Bigcommerce support guides and there is no indication that (other than Facebook), the other social icons are suppose to be there. Do you have information contrary to that?

Mike
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Jill1739

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well looking at quick-view it shows facebook "Recommend" then to the right of it it says "Share:" so i figure it was for the other social icons just like in the actual product pages. If you wanna check it out heres my page www.djstractorpartsllc.mybigcommerce.com
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Mike F., Alum

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No, sorry, that is just for Facebook only.
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Jill1739

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ah alright thanks!! I will just have to find away to move the "Share:" to the left side.
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Jill1739

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Why do you guys keep uploading my products to BigCommerce this is the 3rd or 4th time???? I have been working 10 hours a day for a week and you guys keep putting me back to were i started. This is BS your wasting our company money and this is not acceptable.
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Sorry for whatever the confusion is. I'm not showing that any additional imports where done. There is a store log where you can tell who accessed the account. I don't have a tech login to access your account, but you can view the log by following the steps here. If you can see that someone accessed it from this end, please let us know so we can track this down. https://support.bigcommerce.com/quest...
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Jill1739

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I ended up speaking with Elizabeth and she is contacting bigcommerce on this matter. It seems like a server issue to me but who knows....
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Mike F., Alum

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OK. thanks for the follow up.
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S

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lol...just a note on this subject of items reappearing. We're hiding/maintaining inventory on the new site as product sells and periodically noticing them back/visible. I noticed discrepancy enough to look at the log but only saw the typical 'upgrades'. Also have a couple Categories showing '1' product but upon viewing in Admin, there is nothing there (ie top level 'earrings by style') is one.

:)
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Jill1739

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Just tried using chat to get an update on my issue but they couldn't help. I was told i would get an email yesterday about this but haven't and would like to know whats going on so i can continue working on my new site.
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Hi Jill, I did follow up on this and the rep that you spoke with did escalate this to our partners at Bigcommerce. I don't have an ETA yet so I apologize for the delay. They are usually very good about getting back to us in a timely manner.
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Jill1739

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So while i was waiting to hear back from you guys about my product issue, I decided to try and re-upload the csv file i edited and uploaded successfully before the system reverted my products back to the way homestead had imported them initially. And now they won't import because somewhere in the mess of loosing my updated products, the product id numbers have changed and my products are in a whole different order then they were before. I'm not sure if this will help track down the bigcommerce issue or not but i figured i would let you guys know.
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Drew N, Alum

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Thank you for the information.

Drew
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Jill1739

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I never received an update on this but shortly after i had mentioned my issue (a few days later) the server went down for a little while. I figured the problem was a server issue but no one else seemed to think so. I guess even though I'm a amateur I must be grasping things better than most.
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S

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Hey Mike -

Just clarification on any earlier comment you made:

"Mike F. (Social Media Specialist) 8 days ago
Yes. This won't affect email in any way. Any existing email accounts will remain unchanged."

When you say 'existing' do you mean only those created as of this point (or time of transfer)? i.e. if we have not used our alloted # of e-mails available, do we loose that?

TY
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Mike F., Alum

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This will have no impact at all on any email accounts You won't lose any that you are not using. You could still create them at any time.
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S

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Thanks, Mike!
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Melissa1276

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If we have web forwarding and web pointing, do we have to do anything differently with that? In other words, do we have to let Network Solutions, etc., know?
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Mike F., Alum

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it depends. What is the domain name? Where is it currently hosted? Are you pointing to a site at Homestead? or is the domain at Homestead and are you pointing to Network Solutions?

Mike
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S

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I recently noticed a change in URL on the sitebuilder portion of my website (1st noticed this past week when someone clicked through to it)....'stores.mydomain'...

When I clicked through links, the pages did come up with the subdomain as shown above, but I am not quite sure what all this means.

Thank you
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Drew N, Alum

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The store always changed to the subdomain of stores.domain, this will not change if you follow the pointing instructions we have posted here.

Drew
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S

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Hello Drew...

It is actually the sitebuilder that came up with the subdomain 'stores'...I sent the link to you.

Sally
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S

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As per many discussions in the past, I do not want the new website at BC to have a sub-domain of 'stores'. The above post is referencing a NEW change we have recently noticed where a visitor clicked through from a web search result to our Sitebuilder pages and that URL had a 'stores' sub-domain.
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S

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Hello -

As transition day is looming, I am getting increasingly anxious about what will happen. Working the past two months under the premise I could move my domain (including shutting down sitebuilder and no longer have 'stores' in the URL), I have been faced with a new game plan in recent weeks.

Yesterday I called the office (per recommendation) regarding a recent discovery of Sitebuilder URL having 'stores' within the navigation links of Sitebuilder pages. I spoke with Alex and understandably without him having the 'link' in front of him, he could not see/understand what I was experiencing and suggested posting in the community (which of course, I already had done).

I did ask to speak with a manager and had a lengthy discussion with Dominick about the URL structure as well as 'what will redirect automatically'. I was told that outside links (i.e. blogs etc) to PS website including product pages would redirect but search results would not and would be done through regular propagation. I shared with him, I was confident I read 'somewhere' that was not so and he asked me where I read it. He took it a step further and asked someone else in the office and returned to our conversation with the same response.

**Someone please share this thread with Dominic as I could not locate it while on the phone with him. And also, which scenario is correct?

So after months of work maintaining business on PS and establishing BC for a smooth (as possible) transition we are back to a bit of chaos, an 'unprofessional' business presence (with sub-domain 'stores') and the promise of what I truly do believe will be a better platform (in the long run). The business presence is still a huge unprofessional issue (imho) and according to SEO documents/cheat sheet links that have been posted here in the Community, Search Engines (namely Google) does not give the same 'authority' to 'sub-domains' and/or that authority does not pass down from the main domain. One might conclude Homestead changed position midstream realizing they may loose Sitebuilder revenue (just a thought).

To add insult to injury, Dominic further had the audacity to suggest there are 'partners' still hosting PS should I prefer to stay with that platform! Yes, that would be the answer after now loosing this entire quarter of product production for next quarter retail.

I also recently learned that 'staff' did not have access to my BC Admin which is totally baffling to me as I have not touched that 'user' (I was told not to) and it still shows 'available/active' in Admin....another mystery.

Hope someone can clarify some of these discrepancies.
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Mike F., Alum

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I understand this can be confusing. Your url will stay the same, it will continue to keep the "stores" subdomain. This should not impact your seo or traffic. There's not real evidence that using the "www" will help your traffic as "www' is also a subdomain. Google is very secretive about the exact weighting and all the details of everything that goes into their algorithm, so the reality is, is that nobody (other than google) can give you a definite answer on this.

From my experience, I would have to say that its advantageous to keep the "stores" submdomain, because if it were switched to the "www" then Google and the other SE's would view this as a different website altogether and would most likely be like starting a new site from day one.

Our management team took many different things into consideration and spent many months researching the best ecommerce platforms on the market. It was determined that the Bigcommerce system had the most robust features, was the most user friendly, and produces pages that are the most SEO friendly.

We are confident that just by the way that the BC site is constructed, that alone will have a good chance of helping the overall SEO for most people.

By us keeping the "stores" subdomain in place, and automatically including the 301 redirects, you should have little or no impact (or loss) of traffic to your site.

As far as giving you an option of keeping the Storefront system, we do have a few customers that actually prefer it. In those cases, the customers can continue to use a hosting provider of their choice that still offers this service.

I'm sorry but i don't understand your comment about " loosing this entire quarter of product production". If you need information or an answer regarding that, please further explain.

The staff, including myself, do not have access to your Admin password. The admin password is different than the tech support passwords that we normally use when we access your BC accounts. In some cases, some customers provide us with an Admin password, but it is not standard for security reasons, as the Admin password allows access to certain parts of the site that contain more sensitive information. If you wish for us to have access to these parts of the site, you can share or create a second login, and provide it to a telephone rep or live chat rep. When you log in for the first time and create your Admin password, it stays private to you. We never see or have access to that password unless you opt to give it to us.

I hope this helps.

Mike
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S

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Hello Mike -

Thank you for your comprehensive response. Feel free to disregard my comment about 'loosing this entire quarter...' - a bit of self-pity as our business is a bit labor intensive and requires us to plan/prepare 3 to 6 months in advance ...we have not had that opportunity.

RE: redirects...are you concurring what Dominic said in the office that outside links (i.e. blogs etc) which link to specific product will be automatically redirected? Unless I am really missing something, it does not sound that way in the official response above.

RE: Admin Access in BC - I am speaking of the 'migrationteam' access which you said did not work for you the other day. I have not done anything with that and it still shows active. That account was set up when the BC Store was delivered and I have no idea what the password for that is/was.

TY
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Mike F., Alum

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I'm not sure what exactly Dominic told you but even though the urls will change, the problem is basically negated by the 301 redirects that are put in place. So, any links that someone has bookmarked, or links from other sites, will automatically be redirected to the corresponding page on the Bigcommerce site.

If you don't know what the extra admin password is, then you can delete it. If you need someone on our end to log in as an administrator, then you can create a new one and share it with that agent. If someone had an admin password at one time, it is not shared with anyone else for security reasons.
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S

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Maybe my terminology was incorrect. The following is a 'user' which came with the store and I was told not to delete it. This was a limited access account that staff required. At one point I did set up a temporary access for another member and was told to delete that eventually which I did after several weeks.

'hsmigrationteam'

Are you saying to delete this User?
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Mike F., Alum

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Yes you can delete that one. Also, that one is not an "admin" user account it does not provide access to do certain things.
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S

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Additional comments on this subject:

1. I realize the 'hsmigrationteam' login does/did not have full access to Admin - I was told it was used for reviewing logs etc in the event of an issue (as a starting point) - I was told this was for the Tech Team and I wouldn't know the password because I did not set it up.

2. When I 'opted in' there was no choice presented of staying with PS at another provide (hence my surprise and reaction when Dominic suggested this). In fact, I was absolutely told (with complete conviction) I would be able to associate my domain without the sub-domain 'stores' in it and eliminate Sitebuilder (fun fact: The ISS can orbit the Earth quicker than I can make a minor change in Sitebuilder). I 'opted in' on the phone with Mindy early October and I know you were within earshot at this time.

3. It was never a surprise that there would be 'link' and 'SEO' loss on changing that domain and I have worked on the BC website with that totally in mind (a totally New Site). I have neglected any changes/updates in Sitebuilder because I 'thought' it was going away for this new, advanced and professional looking website. Now it appears I am left with an advanced, unprofessional looking 'add-on'. In addition, this may in fact cause me more issues on broken links because the BC site no longer 'mirrors' the PS site with respect to categories and even products (since we worked this transition from day 1 on the premise it would be a 'New' site.

I am not confused. In fact I am quite angry over the 'game plan' changing. I feel mislead and manipulated. I am held responsible to my customers for the slightest perceived misrepresentation (whether an error or not) and am stunned that Homestead feels they can just move forward to meet their own business plan without regard for the customers/businesses that rely on their integrity to operate.

I was so hyped up about this 'win-win' change and so impressed by the direction Homestead was taking; now I am simply deflated and exhausted.
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Drew N, Alum

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Hi Sally, hopefully I can clarify this for you. You can stay with Prostores, but that platform is being shutdown. I do not have a date for that, so you would go through a migration if you stayed with them to their new platform as well.

While it is possible to associate your domain without the stores in the URL, it will break the 301 redirects for all links. As Mike stated, this will mean you are essentially starting over with the search engines. As Mike also noted, there is no definitive answer to if the www sub domain is any better for SEO than the stores sub domain, though most SEO folks don't believe there is any difference.

If you want to get rid of Sitebuilder you can, regardless of which sub domain you point to. We can help you with that when needed.

If you need additional information on the domain pointing, then keep the communication here in this topic. Mike and I will be able to answer your questions. The phone and chat agents, at least through the migration are going to be setting DNS to stores. After that I am not sure what position we will recommend.

Thanks

Drew
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S

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Hello Drew -

Sorry for such a delay (confident this was lost among the very many responses we are following).

Thank you for taking the time but I don't really think there is any additional clarification needed...I completely understand I was given incorrect information at the onset of this 'adventure' and I had no intention of staying with PS.

I will follow up here regarding Sitebuilder & domain pointing etc - now is not the time as we are working overtime getting the site running and playing 'catch up' on time lost and both you and Mike are over tasked as well with deadline looming. The 'dust will settle' hopefully soon...lol

I have noticed unusual search returns and sent Mike some snippets of those results with some notes.

Thanks again,
Sally
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dmrtransmission6794

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How long will it take to completely change over? I can only access my page through the temporary URL listed on the Ecommerce page.
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gwlb

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When can I expect an email telling me my URL goes to the new site? Will I have an opportunity to redesign the home page with the templates available?
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Mike F., Alum

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Hi gwlb,   this should have been emailed to you already, but in case you did not get it for some reason, here's the url you will need:  http://store-hdyyurx.mybigcommerce.com/admin

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Millicent1925

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My new website is open and running. I've received orders already but some clients are telling me that when they type in my web addy, the "closed" sign of my old site is coming up. They've cleared their cache, etc. and it's still happening. I don't have any problems accessing the site so what could be the problem? I need to explain to them how to fix it. Thanks.
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Mike F., Alum

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If they are accessing it from a bookmark tell them to delete the bookmark.
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David1040

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Hi,
My big commerce site is up and running, but a lot of url's are not redirecting.
some go to the new site category rather than the products which is ok, but others go to a blank page on the new site while others still go to the old site.
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Mike F., Alum

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There can be a number of reasons for this. It depends on when your old account data was migrated and if there were changes to any pages or products in the window between the migration date and when the new store opened.

If this is an excessive problem and you know that some of the links that should be redirecting are not we can check and see if it's possible to bulk import the 301 redirects again. If it's a small, more random number, it's best to add them as you find them using the steps here: https://community.homestead.com/homes...

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