How will this affect my URL?

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Drew N, Alum

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Posted 6 years ago

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Vicki9799

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It seems my URL is changing. Before it was stores.thepayrolladvisor.com/storeFront.bok. Now it looks like it will be http://thepayrolladvisor.mybigcommerc.... What will the final URL be for me?
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Drew N, Alum

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That is the temporary URL while you look over the new store. The old store will continue to work on the old URL. Once we change your domain to the new store it will show your old URL.

Drew
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Mike F., Alum

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Official Response
For further clarification, your main URL will not change. However the other pages within your site such a specific product pages or other pages will have new URLs. We realize this may be a problem if you have other sites or pages linking to specific URLs, you will have to update those with the new URLs, however the BigCommerce system is much more advanced and you'll have the ability to customize the URLs for better SEO.
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David1040

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how does this affect my current organic search results ?
Once the new store is up and functioning, the new store will be starting from scratch with seo. What happens when someone clicks on a product from the old store found during a search ? Will it go to an empty spot or get redirected to the new store or same product on the new store ?
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Drew N, Alum

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You won't be starting from scratch, though there will likely be something of a drop in the organic results. Your domain will remain the same and that counts. We do anticipate a quick recovery though as the new platform is far superior in being SEO friendly.

I am investigating the question of individual product links. The URLs in the new store are more SEO friendly, but I am checking into the redirects.

Thanks

Drew
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Jill1739

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you can do 301 redirects in bigcommerce but you need your old sitemap in a csv file and upload it into bigcommerce. but it would be great if homestead would set the redirects for us as they are moving us to bigcommerce.
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Mike F., Alum

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Those are setup for you automatically Jill1739.

However, if you need to manually create any new one's here are the steps: https://support.bigcommerce.com/quest...
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Jill1739

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Thanks for the response. I wasn't sure if you guys were doing that for us or not. and drew seemed like he was unsure about that so i was just trying to help David1040. I've been looking over bigcommerce for all the different options as i am waiting for the move. So i have a jump start on working in the new system.
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Mike F., Alum

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No problem. Thanks for helping out!
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S

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Hi -

On the second import, I noticed a Category URL consists of the Category Name with an added '1' ( /category-jname-1/ ). The '1' was not there on the first import (that I can remember) and it is not that way in the ProStores Site.

Just not certain how to handle it. The '1' should not be there - I hit reset and then it recommends to check the 'redirect' (but its not really a redirect just conforming to the original Category Name - imho)

Help...Thanks!
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Drew N, Alum

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Sally, that extra number should not negatively affect you, but if you don't like it, you should just be able to remove it.  I don't want to ask them to import again as I know have much work you have done.  I changed one to see if it could be done and it worked.  I checked a few others and they didn't have it at all, so it seems to be only on some.  The key is that you have the category names, which will act as keywords right in the URL.  You can even customize it more if you like, but don't make it too long.

Drew
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S

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Drew -
Thanks so much for the quick response. NO - I don't think there is any need for another import (have not yet caught up to where I left off) but I was concerned if I was handling it correctly. (I have been reading - at least reviewing - many of your posts on the subject for the future).

OK - I just saw you changed it...lol (please I already think I'm loosing my mind!) Did you check the 'redirect'? (good to know if I run across it again). Like you I spot checked several others and that was the only one I found (at this time).

Thank you again - hope you're enjoying the snow!
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S

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RE: the 'redirect' - when I hit 'reset', it triggered the redirect (whereas maybe just removing the '1' did not). I was planning on re-structuring categories etc but getting concerned about the other site linking - just really confused about the relationship.
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Drew N, Alum

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I understand. I think I will have an answer on Monday.
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S

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Same topic (for Monday) - On customizing the URL further - would this be the best time to do that (like add two more words to the category we worked on? Should we be just considering the new store as a completely new structure without much regard for the previous store? TY :)
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Mike F., Alum

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Yes, When it comes to pretty much anything to do with SEO, sooner is always better. And yes, the best way to think about it is a brand new completely new store, and just disregard the old one. Once the domain is associated with the new site and Google indexes the new site, then you can pretty much forget the old site existed.
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S

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TY!
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S

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Regarding URL when transferred...

When BC was created, my ProStores 'Title' was pulled to create the temporary URL within BC rather than just the Website Name. I was creating a News Item in BC and imported images (which reference this huge URL linking within the BC Store) -

Just thought I would ask if this is of concern before I move too much further with pages etc?

TY!
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Drew N, Alum

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I believe that will be ok, but let me check for sure tomorrow.
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Mike F., Alum

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Hi Sally, It won't matter what the old url was. When you import an image by referencing the URL, it saves is separately, so it won't matter.

Mike
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S

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TY...I think I get it.
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Jill1739

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I recently got my login to bigcommerce and noticed i'm missing quite a few products that are active on my old site. Also if my products get re-imported i would like to ask for all of the short descriptions be removed cause i don't need show my item numbers twice in my description. Another thing i enabled the social buttons and they show up on the products pages but not where it says share: on the quick view. I made my "no category" category non visible hoping that all products that weren't ready to display not show up on the site but they still do.
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Jill1739

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Just tried using chat to get an update on my issue but they couldn't help. I was told i would get an email yesterday about this but haven't and would like to know whats going on so i can continue working on my new site.
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Mike F., Alum

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Hi Jill, I did follow up on this and the rep that you spoke with did escalate this to our partners at Bigcommerce. I don't have an ETA yet so I apologize for the delay. They are usually very good about getting back to us in a timely manner.
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Jill1739

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So while i was waiting to hear back from you guys about my product issue, I decided to try and re-upload the csv file i edited and uploaded successfully before the system reverted my products back to the way homestead had imported them initially. And now they won't import because somewhere in the mess of loosing my updated products, the product id numbers have changed and my products are in a whole different order then they were before. I'm not sure if this will help track down the bigcommerce issue or not but i figured i would let you guys know.
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Drew N, Alum

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Thank you for the information.

Drew
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Jill1739

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I never received an update on this but shortly after i had mentioned my issue (a few days later) the server went down for a little while. I figured the problem was a server issue but no one else seemed to think so. I guess even though I'm a amateur I must be grasping things better than most.
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S

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Hey Mike -

Just clarification on any earlier comment you made:

"Mike F. (Social Media Specialist) 8 days ago
Yes. This won't affect email in any way. Any existing email accounts will remain unchanged."

When you say 'existing' do you mean only those created as of this point (or time of transfer)? i.e. if we have not used our alloted # of e-mails available, do we loose that?

TY
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Mike F., Alum

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This will have no impact at all on any email accounts You won't lose any that you are not using. You could still create them at any time.
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S

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Thanks, Mike!
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Melissa1276

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If we have web forwarding and web pointing, do we have to do anything differently with that? In other words, do we have to let Network Solutions, etc., know?
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Mike F., Alum

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it depends. What is the domain name? Where is it currently hosted? Are you pointing to a site at Homestead? or is the domain at Homestead and are you pointing to Network Solutions?

Mike
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S

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I recently noticed a change in URL on the sitebuilder portion of my website (1st noticed this past week when someone clicked through to it)....'stores.mydomain'...

When I clicked through links, the pages did come up with the subdomain as shown above, but I am not quite sure what all this means.

Thank you
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Drew N, Alum

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The store always changed to the subdomain of stores.domain, this will not change if you follow the pointing instructions we have posted here.

Drew
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S

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Hello Drew...

It is actually the sitebuilder that came up with the subdomain 'stores'...I sent the link to you.

Sally
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S

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As per many discussions in the past, I do not want the new website at BC to have a sub-domain of 'stores'. The above post is referencing a NEW change we have recently noticed where a visitor clicked through from a web search result to our Sitebuilder pages and that URL had a 'stores' sub-domain.
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S

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Hello -

As transition day is looming, I am getting increasingly anxious about what will happen. Working the past two months under the premise I could move my domain (including shutting down sitebuilder and no longer have 'stores' in the URL), I have been faced with a new game plan in recent weeks.

Yesterday I called the office (per recommendation) regarding a recent discovery of Sitebuilder URL having 'stores' within the navigation links of Sitebuilder pages. I spoke with Alex and understandably without him having the 'link' in front of him, he could not see/understand what I was experiencing and suggested posting in the community (which of course, I already had done).

I did ask to speak with a manager and had a lengthy discussion with Dominick about the URL structure as well as 'what will redirect automatically'. I was told that outside links (i.e. blogs etc) to PS website including product pages would redirect but search results would not and would be done through regular propagation. I shared with him, I was confident I read 'somewhere' that was not so and he asked me where I read it. He took it a step further and asked someone else in the office and returned to our conversation with the same response.

**Someone please share this thread with Dominic as I could not locate it while on the phone with him. And also, which scenario is correct?

So after months of work maintaining business on PS and establishing BC for a smooth (as possible) transition we are back to a bit of chaos, an 'unprofessional' business presence (with sub-domain 'stores') and the promise of what I truly do believe will be a better platform (in the long run). The business presence is still a huge unprofessional issue (imho) and according to SEO documents/cheat sheet links that have been posted here in the Community, Search Engines (namely Google) does not give the same 'authority' to 'sub-domains' and/or that authority does not pass down from the main domain. One might conclude Homestead changed position midstream realizing they may loose Sitebuilder revenue (just a thought).

To add insult to injury, Dominic further had the audacity to suggest there are 'partners' still hosting PS should I prefer to stay with that platform! Yes, that would be the answer after now loosing this entire quarter of product production for next quarter retail.

I also recently learned that 'staff' did not have access to my BC Admin which is totally baffling to me as I have not touched that 'user' (I was told not to) and it still shows 'available/active' in Admin....another mystery.

Hope someone can clarify some of these discrepancies.
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S

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Maybe my terminology was incorrect. The following is a 'user' which came with the store and I was told not to delete it. This was a limited access account that staff required. At one point I did set up a temporary access for another member and was told to delete that eventually which I did after several weeks.

'hsmigrationteam'

Are you saying to delete this User?
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Mike F., Alum

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Yes you can delete that one. Also, that one is not an "admin" user account it does not provide access to do certain things.
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S

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Additional comments on this subject:

1. I realize the 'hsmigrationteam' login does/did not have full access to Admin - I was told it was used for reviewing logs etc in the event of an issue (as a starting point) - I was told this was for the Tech Team and I wouldn't know the password because I did not set it up.

2. When I 'opted in' there was no choice presented of staying with PS at another provide (hence my surprise and reaction when Dominic suggested this). In fact, I was absolutely told (with complete conviction) I would be able to associate my domain without the sub-domain 'stores' in it and eliminate Sitebuilder (fun fact: The ISS can orbit the Earth quicker than I can make a minor change in Sitebuilder). I 'opted in' on the phone with Mindy early October and I know you were within earshot at this time.

3. It was never a surprise that there would be 'link' and 'SEO' loss on changing that domain and I have worked on the BC website with that totally in mind (a totally New Site). I have neglected any changes/updates in Sitebuilder because I 'thought' it was going away for this new, advanced and professional looking website. Now it appears I am left with an advanced, unprofessional looking 'add-on'. In addition, this may in fact cause me more issues on broken links because the BC site no longer 'mirrors' the PS site with respect to categories and even products (since we worked this transition from day 1 on the premise it would be a 'New' site.

I am not confused. In fact I am quite angry over the 'game plan' changing. I feel mislead and manipulated. I am held responsible to my customers for the slightest perceived misrepresentation (whether an error or not) and am stunned that Homestead feels they can just move forward to meet their own business plan without regard for the customers/businesses that rely on their integrity to operate.

I was so hyped up about this 'win-win' change and so impressed by the direction Homestead was taking; now I am simply deflated and exhausted.
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Drew N, Alum

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Hi Sally, hopefully I can clarify this for you. You can stay with Prostores, but that platform is being shutdown. I do not have a date for that, so you would go through a migration if you stayed with them to their new platform as well.

While it is possible to associate your domain without the stores in the URL, it will break the 301 redirects for all links. As Mike stated, this will mean you are essentially starting over with the search engines. As Mike also noted, there is no definitive answer to if the www sub domain is any better for SEO than the stores sub domain, though most SEO folks don't believe there is any difference.

If you want to get rid of Sitebuilder you can, regardless of which sub domain you point to. We can help you with that when needed.

If you need additional information on the domain pointing, then keep the communication here in this topic. Mike and I will be able to answer your questions. The phone and chat agents, at least through the migration are going to be setting DNS to stores. After that I am not sure what position we will recommend.

Thanks

Drew
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S

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Hello Drew -

Sorry for such a delay (confident this was lost among the very many responses we are following).

Thank you for taking the time but I don't really think there is any additional clarification needed...I completely understand I was given incorrect information at the onset of this 'adventure' and I had no intention of staying with PS.

I will follow up here regarding Sitebuilder & domain pointing etc - now is not the time as we are working overtime getting the site running and playing 'catch up' on time lost and both you and Mike are over tasked as well with deadline looming. The 'dust will settle' hopefully soon...lol

I have noticed unusual search returns and sent Mike some snippets of those results with some notes.

Thanks again,
Sally
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dmrtransmission6794

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How long will it take to completely change over? I can only access my page through the temporary URL listed on the Ecommerce page.
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gwlb

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When can I expect an email telling me my URL goes to the new site? Will I have an opportunity to redesign the home page with the templates available?
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Mike F., Alum

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Hi gwlb,   this should have been emailed to you already, but in case you did not get it for some reason, here's the url you will need:  http://store-hdyyurx.mybigcommerce.com/admin

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Millicent1925

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My new website is open and running. I've received orders already but some clients are telling me that when they type in my web addy, the "closed" sign of my old site is coming up. They've cleared their cache, etc. and it's still happening. I don't have any problems accessing the site so what could be the problem? I need to explain to them how to fix it. Thanks.
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Mike F., Alum

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If they are accessing it from a bookmark tell them to delete the bookmark.
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David1040

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Hi,
My big commerce site is up and running, but a lot of url's are not redirecting.
some go to the new site category rather than the products which is ok, but others go to a blank page on the new site while others still go to the old site.
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Mike F., Alum

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There can be a number of reasons for this. It depends on when your old account data was migrated and if there were changes to any pages or products in the window between the migration date and when the new store opened.

If this is an excessive problem and you know that some of the links that should be redirecting are not we can check and see if it's possible to bulk import the 301 redirects again. If it's a small, more random number, it's best to add them as you find them using the steps here: https://community.homestead.com/homes...

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