How will I know if I have been converted to the new email platform?

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  • Updated 5 years ago
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You will receive an email before the conversion takes place and once complete you will receive another email notifying you it has been completed.

To confirm, you can simply log into your account and see the visual difference between the old and new web clients.

1. Go to email.yourdomainname.com (use your actual domain name) and log in to your email account.

2. The new web client will look like the screen below


3. If your screen looks like the image above, you have been converted to the new OX platform.

4. If your screen looks like the image below, your account has not been converted. If you need to configure an email client you can proceed with the appropriate instructions below.

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Mike F., Alum

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Posted 6 years ago

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Mike F., Alum

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Official Response
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Sue1253

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This reply was created from a merged topic originally titled
Outlook Express ((Internet Explorer 8) and Windows Live Mail 2012 (Windows 7).


I have Outlook Express ((Internet Explorer 8) on one computer and Windows Live Mail 2012 (Windows 7) on my laptop and cannot get the email settings to work using pop. What am I doing wrong? Also, I cannot get it to sync with my Android phone. I know it says to use Imap but I was told I would have to change all of my email address settings to imap and I do not want to do that.

Sue
sue@rtconnect.net (this email address works)
sue@sewezdesigns.com (this email address does not work)
Sue's Sew EZ Designs
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Mike F., Alum

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Your account has been converted to the new email system. You'll need to configure any 3rd party email clients.
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Sue1253

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Just wanted to let you know that I had the pop number and stmp number reversed. Thanks, Sue
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Mike F., Alum

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Thanks for the follow up. Those settings are indeed tedious, sometimes it's hard to identify your mistake. In many cases I have found myself just deleting the email account and starting over.

Mike
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John5710

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Email does not work for 2 days!!! this is bad.
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John5710

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has email been down. clients are calling teling me their emails have been rejected since last week. you can contact journalofvalue@gmail.coml
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Mike F., Alum

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We'll be happy to troubleshoot this with you, but we'll need some more information. Can you tell us how you are checking your email and exactly what is not working?
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Mike F., Alum

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John I responded to another one of your posts. The issue is not with the email system. The issue is with the domain name.
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Paula7683

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This reply was created from a merged topic originally titled
Inbox messages have suddenly disappeared.


All Messages in my inbox between 12/8 and today just suddenly disappeared on my iPad. They were there this morning after I reconfigured settings due to the new platform. But after the latest refresh a few minutes ago, they've disappeared.
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Mike F., Alum

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Your account has been converted to the new Platform. You'll want to double check your email settings according to the instructions above. If you still have a problem please post your question on the most relevant topic thread.
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Paula7683

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Yes, I know it's been converted. That's why I changed my settings, which were done according to the instructions sent. What I'm saying is that initially everything looked fine, after I revised the settings, but then a few hours later, a bunch of messages suddenly disappeared from my Inbox...everything from 12/9/13 til today! This happened on my iPad, but they seem to still be there when I look on my phone...
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Mike F., Alum

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It sounds like you have one configured with POP settings and the other with IMAP settings. If you want to be able to view all emails on both devices, you need to configure both of them with IMAP.

IMAP basically leaves everything on the server so you are basically looking at emails while still on the server. POP pulls them off the server and you are viewing them on the actual device. Once they are downloaded from the server, then the IMAP device can no longer see them.

IMAP is becoming the more popular method as it allows people to check email from multiple locations/devices.

Mike
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Brandi5827

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This reply was created from a merged topic originally titled
Not able to send emails from phone!.


Having issues sending email from a droid and Iphone since the merge for emails on Monday. Anyone having this issue, or can they give me advice? It says the password or username is incorrect. It is not on either phone. I have checked it about a dozen times and gone through all the set up directions 3-4 times and still no luck.
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Mike F., Alum

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First make sure you are using the OX configuration shown here and not the old instructions for Zimbra accounts.
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Teri9790

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This reply was created from a merged topic originally titled
My email stopped working when I added a second email to my device..


I was getting my email fine but I added second email (all the same Homestead account), and now I am not getting either.
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Mike F., Alum

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Your account has been converted to our new email platform. Be sure to double check all of your settings. There are links above for the most popular email clients. You'll want to use the settings for Open-Xchange.
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Cameron7512

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This reply was created from a merged topic originally titled
What is YOUR new email server info ?.


Have updated PW to your specs - but get server erros and can't send or receive. What is YOUR new email server info

Note: This topic was created from a reply on the Error message on link to email address. topic.
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Carmen2338

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This reply was created from a merged topic originally titled
I can't access Outlook emails for today and I've been on hold for 45 minutes.


When I sign on to my Outlook for my homestead emails, nothing will load for today. I have time sensitive emails I'm expecting and must have. I have been on hold for individual attention for 45 minutes and counting and I have an appointment right now and have to hang up. Surely you expected this transition to have problems. You didn't hire more people for this?????

I've been a long time customer. I'm noticing that a lot of us old timers are fed up with your so-called upgrades that disrupt our businesses and livelihoods. Feel free to make up for our financial losses by giving us free service for several months if you want to keep us.

I will call again and sit some more but this must be resolved today or you may lose me. Really...tell management to get more people on the phones now.
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Mike F., Alum

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I see you contacted an agent earlier today. If you still need help this topic shows settings for the most popular email clients.
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MICHELLE0895

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I wholeheartedly agree -- we will certainly be looking at our options after being a customer for two years. Currently I cannot send any email from outlook. FYI person wo canno get your mail-- you have to reset your passwords to include an upper case and number, and reset your incoming and outgoing servers
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Maria6663

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Is there something wrong with the imap server? When I try to delete emails from my android device, it will not delete them. Every time the screen refreshes, the deleted emails return. How can I fix this issue? This is happening on all of my employees android phones as well.
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Drew N, Alum

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I use k-9 mail on my phone and it has a several settings for IMAP accounts concerning syncing deletions. Have you looked in the settings for something similar?

I have no reports of server issues at this time.

Drew
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Drew N, Alum

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I researched this a bit more and it appears to be a bug within Android's mail client, outstanding since 2008. As mentioned before, try the k-9 mail app. I use it and have no trouble deleting messages, but you need to tell it to in the settings.

Drew
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Bart9328

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This reply was created from a merged topic originally titled
New Zimbra E-Mail Settings?????????????????????????????????????????.
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Briony2071

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This reply was created from a merged topic originally titled
Not receiving any emails since upgrade!.


I am not getting any of my emails at all. I have tested by sending a message with my orange account and I get a bounce back message. This happens with all my eggdaynursery.com email addresses. See undelivered message below:

I am sorry to have to inform you that your message could not
be delivered to one or more recipients. It is attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

: host eggdaynursery.com[209.157.71.80] said: 550
5.1.1 : Recipient address rejected: User unknown in virtual mailbox table
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Mike F., Alum

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The first thing to check is that your email client is configured correctly. Also, the error your posted is generally caused by trying to email an address that no longer exists. Double-check the spelling to make sure there's not a typo.

Mike
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Charlie8665

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Mike,

The original topic of how will I know I have been converted to the new platform was only answered by logging in to Homestead. If I do not want to do this time after time, how are you guys notifying users of email programs (mine is Outlook 2007) that they have been converted and need to update their settings?
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Mike F., Alum

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You'll get an email right before your account is converted. If for some reason, you don't receive the email, you'll notice that your Outlook will not connect and you'll have to change the settings according to your version above. You may want to bookmark this page.
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S

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Overnight I received my notice that the (our) E-Mail has been upgraded. I am a bit confused as I am seeing conflicting information between the E-Mail Notification Instructions and Posts here in the Community mainly:

1. the e-mail says to make all changes that are necessary (ie Outlook etc) BEFORE logging into the e-mail account.

2. above says to LOG-IN to see which client you are using.

Just want to be sure before I mess up something that appears to be working fine.

That being said - I have never used/logged into the e-mail (maybe once earlier this year when all the 'issues' began.

I originally setup the Accounts right in Admin (created passwords etc) and always had them download to Outlook since day 1.

Currently all my Outlook 7 settings (using POP) are the same as in the instructions with the exception of Incoming/Outgoing server (step 7) - my settings show 'mydomain' where 'homesteadmail' is. i.e. my settings are 'mail.'mydomain'.com

Is this info interchangeable or just continuing to work temporarily? I have been testing throughout the day and seems to be working (so far).

I did go to 'email.yourdomain.com' (did not log in) and it is OX Open-Exchange Server in the login window.

Please advise if this is working temporarily? Do I make changes before logging in etc.? If it is working, do I still need to make these changes?

Thank you.
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Mike F., Alum

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Since you already had your accounts configured in outlook, the only thing you'll need to do is change the servers settings like shown in step 7 of the instructions. You don't need to remove and create the account over again.
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Charlie8665

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This reply was created from a merged topic originally titled
New email upgrade - How will users of Outlook be notified?.


I have read the email notices and viewed the FAQ's with no luck. Here is the problem I think is going happen:

The new email provider will be put in place. Existing users will be moved to the new provider. The settings for Outlook will be different and no new emails will be received after the change. If this happens, how will Homestead let us users of other email programs know when to change our settings?

Am I being over worried or has this not been thought of?
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Mike F., Alum

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You'll be notified via email when your account is converted. If you are using outlook it is a very simple process to just change the server names shown in the instructions above. Emails will be stored on the server so you won't lose any emails.
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Charlie8665

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Mike.....
If you convert my email account and I use Outlook, the settings will need to be changed, correct? And if the settings need to be changed, I will not be receiving emails via Outlook, again correct?

So, how will you notify me after the account is changed (keeping in mind email will not work via Outlook)?
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Mike F., Alum

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There's an email that goes out just before your account is converted. If for some reason you don't get the email then I provided the steps above for you to verify. Of course we can check for you too.
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Charlie8665

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That is the answer I wanted and should be made as a generic notification so all will know you will advise just prior to any conversion. The way your notice reads only suggest the email will come after conversion and thus will not be received by anyone using other email programs.

Thanks and have a Happy New Year.
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Mike F., Alum

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Sorry for the confusion. Happy New Year to you too!
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Marianne5380

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When do they plan on having all emails converted. My clients are getting kick back emails as well.
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Mike F., Alum

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It will likely take a few more weeks before we have all email accounts converted.

As far as your clients getting kick-backs, if you can get a copy of one and post it here we'll see if there's any information in the message that can tell us why.

Mike
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Kelli5377

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This reply was created from a merged topic originally titled
Cant get new platform to work with my apple products.


Help! I got moved to the new system and can't get any of my emails to work with my mac or iOS platform. The guide you have if for old platforms..... not the newest, which makes it harder.

I have been on hold for over 20 mins..... is tech support open today?
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Kelli5377

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No, what i meant is your directions are for older mac settings...... not the newest ones, which can confused people. Also, I did finally get ahold of someone at tech support which was very helpful, but used different settings than what you have available. It is my recommendation that people call in to tech support ( like I did) to get this fixed.
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Mike F., Alum

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Ah... thank you. We'll take a look at those instructions and update it where necessary. Thanks!

Mike
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Kelli5377

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No Problem. Want to make this easier for everyone. Been on the system for 1 day and no SPAM!!!!! YAY!!!! :)
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Linda5914

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Hi Kelli5377. I want to look into the new ios to see if I can update. Are you on a mac using mac mail? Or is this on an ipad/iphone? Which device and which ios are you using?

Drew
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Kelli5377

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I am using a mac, iPhone and iPad (apple girl for sure)..... on my mac i am using Mavricks... osx and on my IOS I'm using iOS 7.
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Aaron5105

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This reply was created from a merged topic originally titled
Can't send emails or reply to emails.


Not sure what to do, unable to send or compose emails! This upgrade has been very disruptive. Please respond ASAP this is a business
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Mike F., Alum

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Check your email configuration according to the correct instructions above. If you are still unable to send or received let us know where you are stuck, if you are getting any errors so that we know what to troubleshoot. Thanks!
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Kelli5377

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Hi Aaron5105..... have you called tech support?

I did and they had me do this. instead of imap/smtp.homestead.com I use imap.yourwedomain.com and smtp.yourwebdomain.com. and that worked......
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Sheronda2853

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This reply was created from a merged topic originally titled
Can't send or receive emails!.


I was able to receive and send emails yesterday but cannot today for some unknown reason.
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Mike F., Alum

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Follow the steps above to make sure your account is configured correctly. If you still have problems please include details of how you are checking your email, error messages, etc.

Thanks
Mike
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John5710

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OMG, thanks it finally works.
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Drew N, Alum

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Great!
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Jason7382

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This reply was created from a merged topic originally titled
Can Login but can't access email.


I've been receiving and Unexpected Server Error when I try to access my email. I can login to our website editor without issue, just cant get email.
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Mike F., Alum

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Make sure your email client is correctly configured according to the correct instructions above. If you still get the error, can you post the actual error so we can further troubleshoot it?

Thanks
Mike
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James1473

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This reply was created from a merged topic originally titled
Email Upgrade-HORRIBLE!.


The email I received from Homestead on 1/3 said I had nothing to do or worry about... not so much! Today 1/7 (4 DAYS LATER) my emails stopped receiving and sending to my iPhone & Outlook '07. Taking time out of my day I discover that I have to completely update and change my settings to IMAP for my email. HATE IT!!!!! The original email I received on 1/3 advises "We'll send you another email with more information once we've upgraded your mailboxes", I haven't received anything. IMAP email... I don't want you storing my emails 'in the cloud'! Must be time to find another service... bummed!
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David6993

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This reply was created from a merged topic originally titled
unable to set up phone to recieve e-mail.


Hello, Did Homestead change the e-mail settings recently? My mail has been sporadic...When I try to change the settings, and click done, I get an alert that says" unable to connect to email server to verify your account information. No response from server. I have tried it using directions from the homestead site and other settings I found on here. If it matters, I am using a
Samsung galaxy
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Mike F., Alum

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Yes.. Follow the steps above for your particular email client.
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Mike

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This reply was created from a merged topic originally titled
Outlook Cannot Synchronize Folders using IMAP.


After the upgrade Outlook is slow and unresponsive. I received error 0x800CCC0E "Outlook cannot synchronize subscribed folders"
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Mike F., Alum

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Double check your settings according to the correct client above. Be sure the SSL is set to OFF.
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Mike

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I checked and SSL was off
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Mike F., Alum

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What version of Outlook are you using? Outlook 2013 is a little quirky because it handles the pst files a little differently. What version are you using?
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Loretta2305

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Mike F.
I have been converted to new platform and it is working ok. Now, however, people are sending me emails, they are getting thru but undeliverable messages are being sent back to the sender in error.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

loretta@likingmarketing.com

The following text was generated during the delivery attempt:

------ loretta@likingmarketing.com ------

recipient does not have an account.

I am on hold now with Homestead for 12 minutes so far and counting....
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Loretta2305

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got...Brandon A was a big help. Thanks.
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Dee Dee0596

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How will you know when the "upgrade" takes place? You'll know when you see the downgrades to no email lists, not even a small number, and no spell check in email. Good grief, even yahoo has spell check. We're paying for email with our website and spell check can't be included in email? Fewer functions is not an upgrade, it is regression.

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