How do I reset my email password?

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  • Updated 2 years ago
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Here are instructions on how to reset the password of your domain associated email account.

  1. Click Email in the left navigation menu.

  2. Click Manage my email account.




  3. Click on the pencil icon next to the email address you would like to edit.




  4. Create a new password for your email address.


  5. Click Save.
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Homestead FAQ, Employee

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Posted 7 years ago

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Joy

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This reply was created from a merged topic originally titled
Cannot change email password.


I have set-up 5 email addresses for our organization. I used a default password (same for all), and asked everyone to change their password upon initial login. Our President has tried several times without success, thus I attempted to try myself and also failed. The password will not change, keeps reverting back to original password...HELP!
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Mike F., Alum

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Hi Joy,   I just tested it from our end and it seems to be working ok.  This may be a caching issue in the web browser.  Clear your cookies and cache, and the reset the password as shown above and if you still have problems, tell me where exactly you are getting stuck and/or any error messages etc.

Mike
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Leah9111

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I changed password and can still not access email, please help. Getting invalid credentials error
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Mike F., Alum

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Leah9111,   What is the email address you are having the problem with, and we'll take a look at it?

Mike
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A Stress-Less1705

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This reply was created from a merged topic originally titled
email password change in Open-Xchange.


While in Open-Xchange email, I've gone through the steps to change my password, including saving and being automatically logged out.  However when I try to log in with my new password, it doesn't appear to have 'taken' as I can use the old password successfully.  Need to change this soon as I am getting spam message that I haven't received in the past.  Guidance would be appreciated.
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Mike F., Alum

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A Stress-Less1705


Are you using the process shown on this page?  Let me know if you are still having problems.

Also, changing your password will not stop you from receiving spam. Are you actually getting email bounce messages? Its common to get bounce messages if someone has hacked your account and used it to send spam, but a bounce message is different than spam.

If you think your account may have been hacked, you'll want to run a full virus scan on your computer and then change the password again after the scan is complete and your computer is clean.

Mike
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A Stress-Less1705

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Thank you for pointing me in the right direction. Password successfully changed.  
Fortunately, it was just one sneaky junk mail kind of message.  No bouncebacks, etc.  Thanks again!
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Mike F., Alum

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OK great.  Let us know  if we can help again!

Mike
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Andrionna0422

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This reply was created from a merged topic originally titled
E-MAILS ARE STILL NOT WORKING.


I called regarding my emails NOT working... stayed on the phone for a long time only to hear you would troubleshoot and someone would get back with me... It has been several days and I still have NOT heard from anyone regarding this manner. NOR are my E-Mails working
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Drew N, Alum

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Please reset the password and try again.

Thanks

Drew
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irma8325

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my domain website is not allowing me to see how to reset password
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Mike F., Alum

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irma8325 ,  Can you explain where you are gettting stuck? or what is happening on your end.  If you follow the steps in this thread, where do you run into problems? 
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Clifford4684

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This reply was created from a merged topic originally titled
Can't access my email account..


Why can't I access my email account? After entering my email address and email password I keep getting the following message "LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=791036574-7206408" . The window then reverts back to requiring input of my email address and email password.
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Drew N, Alum

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Hi Clifford4684,

It
appears as though your account was compromised.  It was used recently
to send out over 10,000 emails in less than an our.  Your email password
was changed to prevent further abuse.  Please run comprehensive
security scans on all computers used to access your accounts and when
clean, then change your email password as instructed in this topic. 
Please use a password you have never used before.

Thanks

Drew
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Judson4473

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This reply was created from a merged topic originally titled
Can't change password in open xchange.


Simply trying to change my password in Open Xchange for my email. I go in, go to Configuration, click on Password, I enter my current password where it says, Your old password. I then enter a new password, I confirm it, and then I click Save. It then logs me out. I then try the new password and it doesn't work while the old one still does. My entire staff is dealing with the same issue.

While I can go in as an admin and manage the accounts, my staff cannot and I want them to have their privacy. Any help?

Have tried many times and looked for solutions. I've also tried it using Chrome, Firefox, and IE. No good.
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Mike F., Alum

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Hi Judson4473,   Sorry for the confusion.  Email passwords must be changed from the Homestead site rather than from within the emaill application. Follow the steps on this page to update the passwords. 
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Judson4473

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Thanks for the response, Mike F. As I said, I know I can go in as an Admin and change the passwords but I'd be asking my staff to give up their privacy. Is there a way for them to change their passwords?
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Drew N, Alum

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Hi Judson4473,

Unfortunately not at this time.  Though, if the employees are local, then you could simply have them type their new password in.  If they are not, you could use a program like join.me, to allow them remote access on your computer to let them type it in.

We are investigating why the password is not changing from within the OX webmail client.

Thanks

Drew
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Malka

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Why does the screen say 'No mailboxes have been created yet' when I click on manage my email account?  There are two email addresses associated with the domain.

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Shauna1503

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This reply was created from a merged topic originally titled Login issues: webmail.

I get this message when I try to login to webmail. Obviously, since I'm able to access this forum, it is wrong. But how do I access webmail. This has been going on for a week and from six different cities. LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-134479504-3184209
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Mike F., Alum

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Hi Shauna1503
,   The "invalid credentials" message just means that you are using the wrong password. This page shows how to do an email password reset.
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georgette8570

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This reply was created from a merged topic originally titled DNS changes.

I can not sign on to my email today.....yesterday and previous days were fine, now today I get error messages that say ....Invalid credentials....... ?????????

email I'm talking about is:   georgette@twistedthreadsandmore.com
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William S

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I have checked your email box and everything is working properly. Try resetting the email password as described above. 
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Sue1956

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This reply was created from a merged topic originally titled Can't access email.. Error message LGI-0006 Categories=USER_INPUT Message='Invali....

I can't access my email this morning. It is giving me the error message LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-97826006-1212849513
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William S

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Hello Sue,

Try and change your email password as shown in the guide above. This should stop that error you received. 
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Jennel8725

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This reply was created from a merged topic originally titled Why won't my password change?.

I went to configuration>user>password>entered old password> new password (twice)>save> logged out automatically> attempt to log back in and the new password won't work.  However the old password is still working.  PLEASE HELP!
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William S

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Try changing the password by following the instructions above. 
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Ernest5909

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This reply was created from a merged topic originally titled email password problem.

my server is rejecting the password for my email ernest@nationalchoicecredit.com and customerservice@nationalchoicecredit.com what do i need to do to fix it?
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William S

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Hello,

You would need to reset your password as shown in the article above.
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Ivan9766

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This reply was created from a merged topic originally titled Can you help me?.

I can't access my email account info@oversoul1844.org Can you help me with a password...I took this assignment over and don't think I have ever accessed the email... Thanks, Ivan Phillips iphill@Comcast.net
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Drew N, Alum

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You can reset the email password by following the instructions at the top of this page
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Steve0311

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This reply was created from a merged topic originally titled view mailboxes.

View the email boxes with my account
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camhills4fun5710

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This reply was created from a merged topic originally titled Outlook e-mail not working and cannot get into web mail through Homestead.

Outlook e-mail keep popping up with a box asking for password and we have not changed anything. When I click OK it just pops back up again, and again, and again.
I have not received e-mail and cannot send e-mail in two (2) weeks.
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William S

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If there was a suspicious email access or sufficient email spam generating from the email box, the email password can automatically change to protect the privacy of the email box. Please try and reset the email password as shown in the article above, and adjust your Outlook settings to the new email password. If you are unable to log into webmail or get Outlook emails after doing so, let me know.
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rowdydog8071

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This reply was created from a merged topic originally titled My email is no longer accessible from my cell phone (for about a week). What do I....
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William S

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I would recommend resetting your email password, and try and set up the email on your phone again. Have you tried to use Wifi instead of mobile data or vice versa?
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silviamreyes3606

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This reply was created from a merged topic originally titled Email.

I have forgotten my email password. How can I retrieve it?
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Anthony7159

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This reply was created from a merged topic originally titled How do I get into all of my e mails accounts.

My worker quite and I need to view his e mails
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Drew N, Alum

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Anthony7159, reset the password and you can log in
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Daretta0523

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This reply was created from a merged topic originally titled forgot email password.
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victoria4569

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This reply was created from a merged topic originally titled Cannot login to my webmail. Say 'invalid credentials' when they are correct.

I have the correct username and password and keeps saying 'invalid credentials'  I need access to my emails NOW for business.  HEEEEELP!!  Was working fine yesterday.  Shows the error message and then returns to webmail login screen
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Matthew4453

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This reply was created from a merged topic originally titled locate my email password.

forgot my email password
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Bob6302

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This reply was created from a merged topic originally titled email password.

forgot password email
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RICK0692

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This reply was created from a merged topic originally titled i CAN'T REMEMBER MY e_mAIL PASSWORD, WHAT CAN i DO?.

cAN'T Remember e-mail password
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Joshua0797

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This reply was created from a merged topic originally titled first time email user, change my password?.

I just received my email address and a generic password. Upon opening my email I will need to change the generic password, where do I go to do this?
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LoriJean

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This reply was created from a merged topic originally titled changed password, now not able to log in.

I logged in successfully to email with the intention to change my password. Immediately after changing my password, I was unable to log into my email. I saved the new password automatically in safari and in a password saving app, so I know I am not making a mistake in typing my new password. I tried the "forgot password" function, but I did not receive any email from that. 
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Drew N, Alum

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libertylanesranch3799, I'm guessing you changed the password from within OX. That change is disabled. You must change it as described in this topic.
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Matthew3664

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This reply was created from a merged topic originally titled I think my account has been hacked and I cannot change my password..

I have been receiving returned email notices for emails I never sent.  I think my account has been hacked.  I have tried to change my password numerous times but after I save the password and it logs me out I cannot log in using the new password and my old password still works.  I need assistance ASAP with this problem.