How do I reset my email password?

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  • Updated 1 year ago
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Here are instructions on how to reset the password of your domain associated email account.

  1. Click Email in the left navigation menu.

  2. Click Manage my email account.




  3. Click on the pencil icon next to the email address you would like to edit.




  4. Create a new password for your email address.


  5. Click Save.
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Homestead FAQ, Employee

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Posted 7 years ago

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Patrick6705

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This reply was created from a merged topic originally titled
Error message when signing into email???.


LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1686334181-5802121

What is this and how do I fix it? I have two email with two different websites. I can access one email but not the other? I can access the website fine.
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Drew N, Alum

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Please reset the password on the account that you are unable to access.

Drew
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Marcos1106

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This reply was created from a merged topic originally titled
I can't get to my email account info@innovagroupco.com by week ago..


I can't have access to this email account.
Thankls
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Mike F., Alum

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Try to reset the password as shown above, then to log in use the Webmail link a the top of our home page www.homestead.com If you have problems let me know.

Mike
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kimberlyford0790714

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This reply was created from a merged topic originally titled
Unable to Configure Email on any Device using any email client.


I am unable to configure Outlook for POP or IMAP on Outlook 2010/Windows 7 and Outlook 2013/Windows8...actually I cannot configure it on any device, including my phone or email client. I have four accounts setup with two domains. I have explicitly followed the instructions for setting up both POP and IMAP on numerous clients, numerous devices and my login information is being rejected. I am able to login via webmail so I know my accounts and passwords are correct. I've tried disabling anti-virus but no luck. Any ideas would be greatly appreciated.
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Mike F., Alum

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Start by resetting the password to assure it meets the minimum security requirements. Then, proceed with configuring one device at a time.

Below are links to pages for the most common email clients.
Post related questions to the relevant thread. If you get stuck, please provide as much information and details so that we have something to troubleshoot.

New Platform (Open-Xchange)

Outlook 2010 (when using OpenXchange)

Outlook 2007 (when using OpenXchange)

Outlook 2002 or 2003 (when using Open-Xchange)

Android (when using Open-Xchange)

iPhone or iPad (when using Open-Xchange)

Mac (Apple) Mail? (when using Open-Xchange)

Mozilla Thunderbird? (when using Open-Xchange)

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Michael4330

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This reply was created from a merged topic originally titled
Unable to access email account.


I keep trying to sign into my email account without any luck and I receive this message
LGI-0006 Categories=User_Imput message = 'Invalid Credential.' Exception ID = 1578726264-3780698. What exactly does this mean. This all started yesterday out of the clear blue
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Drew N, Alum

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Please update your email password as described above.

Drew
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kimberlyford0790714

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I have already reset the passwords on all accounts...still no luck in setting up email in any other application. Thanks!
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Mike F., Alum

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kimberlyford0790714,

If you are having problems with a particular email client, let us know which one and exactly where you are stuck, error messages etc.

Mike
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cdmcginty5535

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Janet2942

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This reply was created from a merged topic originally titled
How do I retrieve my e-mail password?.


Mike, Thanks for your quick reply. I obviously don't visit my website very often. How do I retrieve my e-mail password?

Note: This topic was created from a reply on the How do I set up a forwarding email address? (using OX Open-Xchange) topic.
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cdmcginty5535

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Thank you!
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Drew N, Alum

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You're welcome
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Ellie2217

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This reply was created from a merged topic originally titled
CAN'T LOG INTO MY E-MAIL ACCOUNT.


I am constantly getting error messages, such as, invalid credentials. I need to be able to log into my e-mail account right now. How do you expect me to run a business when your Web site is not responding. Why can't I log into my e-mails account. Every day same error message. No one available to talk to after hours. No chat room, no customer support, just this community chat which I will probably won't get a response in couple of days. I need help. I need some one to pick up the phone and call me and help me now.
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Mike F., Alum

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Update your password as shown above and then make sure you can log in using the Webmail link at the top of www.homestead.com.

If you are using any email clients such as Outlook, or smart phone and having problems let us know, and include any error messages or other details.

Mike
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Brenda3293

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This reply was created from a merged topic originally titled
email not working.


Since 4/18 PM I cannot get emails from my PC, IPhoneor via the Homestead site. Says my user name and/or password may be incorrect.
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Drew N, Alum

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Start by resetting the password. Then try logging in from the webmail button at the top right of Homestead.com

Thanks

Drew
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David9016

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This reply was created from a merged topic originally titled
Can't log in to email account.


Have tried several browsers, but cannot log in to my email account this morning.

Error message: LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-1224979271-46077709

No mail being pushed to mobile devices either. Locked out. Please help.
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Drew N, Alum

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Please try these steps and then see if you can access the mail. If not, let me know what email address you are having the problem with.

Drew
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David9016

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Hi Drew,
Thanks for your quick reply. I changed passwords on all my Homestead email accounts (4) and am now able to access all accounts via web browser. Mail is also pushing to my desktop Mac and several Mac mobile devices as before. Thanks very much for your help. I'm good to go. :-)
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Drew N, Alum

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You're welcome. Happy to help
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David1013

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This reply was created from a merged topic originally titled
mail box full - Unable to retrieve mail or login to delete..


hi i cant login for my email. Says incorrect username / password but i know it hasnt changed. I can see my mail box quota is full but i cant login to delete anything. Peple send me a lot of photographs.
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Drew N, Alum

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Try resetting the password first.

Drew
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GHSABB

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This reply was created from a merged topic originally titled
Can't access email...New Problem.


I can't access email. I get the following message:
LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=812638250-36901966
I logged in to web site to access email (manage email) and was sent to another web site (of mine).

CANNOT READ EMAIL FOR MY EMAIL ADDRESS: nickmarlin@nickmarlin.com

I read the "EXTREMELY IMPORTANT DOMAIN INFORMATION" posting but can't get to email to update and can't get to email to complete verification.

Please help. I manage multiple websites on homestead.
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Drew N, Alum

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Please follow the steps above and try again.
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Lip Boon1032

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This reply was created from a merged topic originally titled
EMAIL INACCESSIBLE.


I have suddenly been locked out of my emails! My access on my Android (POP3) is also locked out. Message states "Open-Xchange Server" not working and to use Chrome. I set up account at Chrome but unable to access emails records. Appreciate prompt solution!!!!!!!!!
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L.6379

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This reply was created from a merged topic originally titled
New Email Platform.


I am unable to sign onto my email. It keeps coming up with either a message that there is an error, or it's telling me that my password and/or my user name is incorrect - which they aren't. What's the deal? I need to get on ASAP. Thank you.
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Drew N, Alum

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If it is saying invalid credentials, then follow the steps above.
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Rosemary3165

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This reply was created from a merged topic originally titled
Cannot login into my email acct.


Can't get into email. I have not changed my credentials. Get the following meg. Please Help!

LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=812638250-37315896
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Connie6088

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Chris7917

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This reply was created from a merged topic originally titled
cannot log in to webmail.


I have tried for 3-4 hours to log into webmail but I keep getting a username and/or password error
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Pamela Barden

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This reply was created from a merged topic originally titled
Easter Sunday - email is "dead".


I am unable to access my email via my iPhone, Windows Live or from your site. I am told I have an invalid password. Funny - it worked perfectly yesterday! I noticed it wasn't working on my phone last evening but didn't check any other access method until tonight - and I am totally "locked out." Is there a system problem?
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Drew N, Alum

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Please try resetting the password.
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Linda7107

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This reply was created from a merged topic originally titled
Can't access my email.


I am not able to access my email. I am using Chrome. An error message shows up - wrong credentials, etcs.
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Julie Mcclung

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This reply was created from a merged topic originally titled
email support.


I have my site thru homestead, Kipsfreestuff.com  . It;s down and I have no idea why, I'm unable to login to my Homestead acct with any of my emails I've tried. Can someone please help with this ASAP? Kip McClung
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Mike F., Alum

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Start by resetting your email passwords to something more complicated to assure they meet the minimum requirements. Then go to www.homestead.com and see if you can log in using the Webmail link at the top of the page.
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Michelle6915

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This reply was created from a merged topic originally titled
POP settings and smtp settings.


Since I have had this site for almost 5 years maybe more, I have had to change my settings and my password is never right, can someone help me?

Michelle
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Cristine7832

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This reply was created from a merged topic originally titled
Can't get into email. Error Messages Appears.


Error <esaage Says this "LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=1375953867-55912638"
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Mike F., Alum

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Hi Cristine7832
,   That error just means that you are not using the correct username and/or password.  Follow the steps on this page if you need to reset the password.

Mike
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L.6379

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This reply was created from a merged topic originally titled
Has my email account been hacked? Please help..


This morning I received (3) "mail delivery failed..." and a response from CNN about a question that was sent from my email addressed. I looked at the reasons why and to who the (3) emails were sent back and I never sent them. Has someone able to hack into my email account and used it to send spam messages? For all I know hundreds of email mails may have been sent out using my my email address. How to stop this and prevent it from happening again?
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Mike F., Alum

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L.6379,

If you suspect that your account has been hacked, you can immediately fix/stop the problem by simply changing your email password.    It's also a good idea to run a full virus scan on any computers you use to access your email in case their is a keylogger or other malicious software installed which may have been used to obtain the password.

Mike
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j8162

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This reply was created from a merged topic originally titled
help ! my email sent out an emails that i did not send. how can i prevent this ?.


help ! my email sent out an email that i did not send. "This message was created automatically by mail delivery software." what does this mean and how can i make it not happen again ? thank you
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Mike F., Alum

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j8162,

Your password was most likely happened if email was sent from another program. You'll want to change your password to something more complex.  Then, it's important to do a full virus/malware scan on all computers that are used to check your email.  If the security software finds a keylogger or any other virus, be sure to change the password again after the malware is removed.

Mike