Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
Mike F., Alum
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184,678 Points
Posted 6 years ago
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3,106 Points
- 60 Points
The fact that there is a topic called "How do I voice my complaint with regard to the email service?" is not a good sign. Wish I had seen this before I started with this company.
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264 Points
Mike F., Alum
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184,678 Points
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124 Points
Mike F., Alum
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184,678 Points
Mike
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3,106 Points
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3,106 Points
LGI-0003 Categories=ERROR Message='Unknown problem: "Connection refused".' exceptionID=1064965838-2201776
Mike F., Alum
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184,678 Points
Mike
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2,500 Points
Sorry but again, no offense to anyone in here, but I do not need the too many new complaints sent to me via email. I am sorry but I care about MY situation and no one else's..... I am STILL waiting to be contacted and helped, I have been waiting for over 8 months now....I have been with you guys for over 15 years.....I think SOMETHING needs to be done in order to help EVERYONE.....maybe start with those that have been with you the longest, as we are either stupid or loyal. I know I am loyal.
Mike F., Alum
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184,678 Points
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2,500 Points
Understand this.....
I do not want to unsubscribe....I do not want to get new complaints....
Here is a new one for you!
SO now it appears I am getting SPAM coming out the wazu! Vacate Notice,
You are hereby required to quit the premises
of which you now hold possession until 03/02/14.
Your tenancy of the premises will be terminated on 03/23/14.
Please find a summary court statement enclosed to this letter.
Legal action will occur if you do not comply with this notice.
Court bailiff,
AVILA Mcconnell
or how to enhance my male parts, brain function and now it appears I am in court in the USA over good lord knows what
and this one is good...
Letter of acknowledgement
Hereby you are advised that we have received your complaint with enclosures dated 01/29/14.
Shortly after we receive your complaint confirmation we will initiate a trial. You are not actually
required to attend the court proceeding, the results will be sent to you in a letter without delay.
Please confirm your complaint here otherwise the claim is cancelled.
Faithfully,
Court secretary
WHEN IN THE HECK WILL THIS CRAP STOP! and do not delete this message due to so called language.....there is NOTHING wrong with the language in this message!
I am STILL waiting for a call or email from you people and I am wondering how much longer one needs to wait for this!?
Also I am NOT receiving messages and that is not helping the court battles I am in for here in CANADA!!!! Especially when it is referring to me suing for well over $10 grand! Should ANYTHING happen and I miss ANYTHING pertaining to this court battle, like a date I need to be in court or a letter from my lawyer, I will hold you VERY responsible and I am sure you know exactly what I am referring to! Including all fees!
DO I HAVE YOUR ATTENTION NOW! How do I get MY emails resolved....it has been how long since you said you will be in contact with me Mike???? If you sent an email...I NEVER GOT IT
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2,500 Points
Mike F., Alum
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184,678 Points
Mike F., Alum
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184,678 Points
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Drew N, Alum
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262,816 Points
While I understand forwarding is simple and useful, it is not something that mail admins and newer spam filter are fond of. It does increase the chance that your message will be marked as spam as well. Most domains now include an SPF record. This record is added by your host to help prevent spammers from spoofing your account and reeking havoc on your domain's reputation. It defines the servers that are allowed to send on behalf of your domain. Sometimes forwarding will be blocked as a result.
If you have multiple email addresses, most email clients can now be configured to directly check multiple email boxes, thus avoiding that part of it.
Drew
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2,238 Points
Thank you for your help.
Drew N, Alum
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262,816 Points
Drew
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History of error messages
1. 02-10-2014 05:11 PM GMT
A severe error occurred. (MSG-1016, -1632924630-1313613)
Date: Mon Feb 10 2014 11:11:15 GMT-0600 (Central Standard Time)
Host: https://emailmg.homestead.com/ox6/ox....
Version: 6.22.0 Rev6 (UI), - (Server)
Browser: Mozilla/5.0 (Windows NT 5.1; rv:27.0) Gecko/20100101 Firefox/27.0
Module: mail, View: mail/list/unthreaded, Folder: default0/INBOX, Default folders: contacts=61calendar=60tasks=62eas=true, Landing page: portal, Tree: New, Expert: No, Language: en_US
Loaded modules: calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.mobile.configuration.gui, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
Mike F., Alum
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184,678 Points
Mike & Drew
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3,106 Points
Mike F., Alum
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184,678 Points
- 60 Points
i have not had email working for months THANKS HOMESTEAD!
no one in customer SERVICE has been able to fix the problem...while
my clients can not get through!!!!!!!!!!!!!!
Mike F., Alum
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184,678 Points
Mike
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2,500 Points
Homestead
Mike F., an employee of Homestead, commented on a reply in How do I voice my complaint with regard to the email service?, a problem about Homestead.
Can you tell us where you are stuck or provide any error messages? if you are using an email client such as Outlook or smart phone, did you update the server names for the new system?
Mike
SO THE ONLY WAY I KNOW THIS IS FOR ME IS TO OPEN AND WASTE MY TIME LOOKING TO FIND OUT WHO ELSE YOU HAVE ANSWERED BESIDES ME!!!!!!!!!!!!!!
I am very close to absolutely loosing it after having nothing but problems...not issues but actual problems for over a year!!!!!!!!!!!!!!!!
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2,500 Points
Mike F., Alum
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184,678 Points
How are you trying to check the email?
If it's a 3rd party client, you'll need to reconfigure it according to the instructions I just sent you on a previous post moments ago. If you need to change the email password, the steps are here: https://community.homestead.com/homes...
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2,500 Points
Also I am being flooded with old emails and appoint emails I sent out long ago...So about every 30 minutes or so I am flooded with at least 134 new emails from the past. That amount is from the last dump I just had. Why is it doing this?
And thank you for checking in!
Mike F., Alum
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184,678 Points
Mike
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2,500 Points
Mike F., Alum
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184,678 Points
For the most part, spam is when someone sends an unwanted email/solicitation to another party. This site does a good job explaining. http://www.business.ftc.gov/documents...
If you read the content on the page above, it's pretty easy to see how someone using the email list/form tool on the Homestead site could get themselves into trouble. This has become a serious problem in recent years and fines and penalties can be devastating for small businesses.
I apologize, it looks like I forgot to paste the link showing how to export. Here it is: https://community.homestead.com/homes...
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2,500 Points
And yes Canada now has CASL and is very punishable by law here...problem is that people are not educated in this and are not aware that even if you meet someone at a networking event does not give you permission to place them on your email listing. You MUST ASK for their permission. Trust me I am very well educated in both...
a few of the features that I can not seem to find in your wonderful new Xchange Server. Things like signatures to set up, mine is gone, junk mail folder and SPAM reporting button. Also the set up is horrible, Every time I log in I have to save the view that I want to view my emails in....I hate that there is very little viewing area for the actual email. and that the tools are not going across but rather gathering on 3 lines on the left hand side. I have to remove this every time I log in as well...what is the point of removing this if it is not going to save your settings?
Once of my employees now has NO CONTACTS....this is not good Mike...this needs to be fixed ASAP....like as in TODAY!
Mike F., Alum
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184,678 Points
Sorry but I don't have any way of changing the design/layout/functionality of the web interface, but if you have an email account that is missing contacts, the only thing I can do today, would be to unlock the old email account so that you can log into it and get whatever information you need. If you can tell me what address it's for, I'll have it unlocked.
Mike
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2,500 Points
Mike F., Alum
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184,678 Points
Mike
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80 Points
Homestead, you said you were excited and thought I'd really like it..... i don't.
Mike F., Alum
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184,678 Points
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2,500 Points
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3,106 Points
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2,500 Points
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2,238 Points
1. Physical mailing addresses and other info are missing from some of my contacts - very serious! Please research and restore!
2. I have to look up each email address in order to send an email, there is no auto- complete and no access to contacts with the newly written email open.
3. The pale blue type is too light to read easily and I have not found any way to set preferences
4. Everything is taking a long time to load (I am using Firefox, per your instructions)
5. The MOVE link only gives me options like contacts, calendar, trash, etc. -- no options to move the message to a personal folder ?? And, why would I move a message to contacts or calendar??
So far I am very disappointed. I understand that new systems frequently have some bugs, but this is looking way out of the ordinary.....
Mike F., Alum
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184,678 Points
1. How many are affected? a restore has implications and may not be the best resolution.
2. This page explains the auto-fill issue: https://community.homestead.com/homes... Unfortunately a remigration can not fix this.
3. We can suggest these types of cosmetic changes but there is no guarantee that they will make any changes.
4. The length of time can depend on how many emails are in the system. Can you tell us the actual time that it usually takes so we can see if it's something out of the ordinary?
5. It sounds like you are using the wrong option. Just click, drag, and drop the email to the desired folder.
Mike
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120 Points
I'm going to file a complaint with the better business bureau regarding these people as soon as I'm finished with this thread.
Drew N, Alum
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262,816 Points
Drew
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3,106 Points
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2,238 Points
Mike F., Alum
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184,678 Points
Mike
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2,238 Points
Mike F., Alum
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184,678 Points
Mike
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2,238 Points
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182 Points
Why am I being charged for no service.
When will this be fixed?
Many of the above complaints are still valid. I open the account and within minutes have been booted off the service, have to relog in. This is not conducive to running a business.
Mike F., Alum
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184,678 Points
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3,106 Points
Mike F., Alum
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184,678 Points
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3,106 Points
Mike F., Alum
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184,678 Points
Can you please clarify?
Mike
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3,106 Points
I read an email and clicked delete when done. Go to the second email, within the second email I click reply. I type the reply within the second email. I click send. HOMESTEAD sends the message to the recipient listed in the PREVIOUS EMAIL THAT WAS DELETED, NOT THE RECIPIENT IN SECOND EMAIL I WAS READING AND REPLYING TO.
This is NOT the first time I have reported this. It is reported multiple times above and in the private emails to you and Drew. It does not happen all the time. The problems seem to rest for awhile and then the whole system goes berserk and nothing works. I've talked to two computer people about this and they both said it sounds like a memory issue on your servers when your servers combine two emails.
I have other examples above and in private emails to you and Drew. Sometimes when I click reply, the original message shown below the response area is all garbled. Twice I have opened new messages and they were garbled. Had to close, sign in again and then open them. Once yesterday and once already this morning, I clicked the new folder and new email titles showed up in the list view, then one would just disappear. These are NOT messages I looked at first on other devices, these were new messages that were just listed one second and then gone.
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3,106 Points
Mike F., Alum
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184,678 Points
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162 Points
Mike F., Alum
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184,678 Points
Mike
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3,106 Points
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156 Points
The one constant is change however this one is a deal breaker.
You have to have an email client that works.
Open Xchange Does Not.
thnx ,randy addy
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3,106 Points
Mike F., Alum
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184,678 Points
Can you tell us what sort of problem you are having? We'll be happy to help you troubleshoot whatever it is.
Mike
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156 Points
It is not just one thing. If you use it you know.Tech must be all but impossible As complicated and outdated e-mail is. intuits choice of the bottom tier client adds to the current trend downward .CHEAP that usually means it is over. Intuit jammed up a lot of small mom and pop biz people.Well it is about the Benjamins right?sorry. Pivot is a great tool in sports. Not so much in biz.
Up Side
I have used the hs service with great success and for me it has been nothing but good. However I need to stop and assess .I am moving forward. As I believe hs is.
Thank you,
Justin Kitch and all that followed at Homestead. It really has been Awesome this internet thing. Sitting here I am thinking man there is a lot of new stuff to learn and I am an old man coooool.
Randy Addy
thnx,again mike.
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3,106 Points
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3,106 Points
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3,106 Points
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3,106 Points
History of error messages
1. 02-21-2014 05:23 PM GMT
A severe error occurred. (MSG-1003, -997033096-1092441)
Date: Fri Feb 21 2014 11:23:45 GMT-0600 (Central Standard Time)
Host: https://emailmg.homestead.com/ox6/ox....
Version: 6.22.0 Rev6 (UI), - (Server)
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Module: mail, View: mail/list/unthreaded, Folder: default0/INBOX, Default folders: contacts=61calendar=60tasks=62eas=true, Landing page: portal, Tree: New, Expert: No, Language: en_US
Loaded modules: calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.mobile.configuration.gui, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
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3,106 Points
Drew N, Alum
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262,816 Points
Is it the OX screen that shows spinning? Does it display a percentage loading?
Drew
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2,238 Points
1. 02-21-2014 10:59 PM GMT
Network error (, Network error)
Date: Fri Feb 21 2014 15:01:03 GMT-0800 (Pacific Standard Time)
Host: https://emailmg.homestead.com/ox6/ox....
Version: 6.22.0 Rev6 (UI), - (Server)
Browser: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Module: mail, View: mail/hsplit/unthreaded, Folder: default0/INBOX, Default folders: contacts=174calendar=173tasks=175eas=true, Landing page: mail, Tree: Classic, Expert: No, Language: en_US
Loaded modules: calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.mobile.configuration.gui, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
Drew N, Alum
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262,816 Points
Drew
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2,500 Points
Drew N, Alum
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262,816 Points
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2,500 Points
Mike F., Alum
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184,678 Points
Let us know the specific address and we'll take a look.
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2,500 Points
Mike F., Alum
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184,678 Points
Mike
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2,500 Points
Mike F., Alum
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184,678 Points
Mike
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2,500 Points
thank you...more specific ashley@tsrcanada.com, vanessa@tsrcanada.com, james@the-staffroom.com, charly@tsrcanada,com, veronica@tsrcanada.com, careers@the-staffroom.com, sales@the-staffroom.com, hradmin@the-staffroom.com, info@the-staffroom.com I will advise if there are others.
Mike F., Alum
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184,678 Points
We did some research and there were only two lists in the old system; (register@the-staffroom.com and newsletter@tsrcanada.com) but neither list had any members.
We unlocked the email boxes for the acounts listed above so that you can log into them and see/obtain any contacts from them that you need. Go to https://mail.homesteadmail.com/zimbra/ which is the old site and log in.
Mike
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2,500 Points
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Mike F., Alum
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184,678 Points
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2,500 Points
Mike F., Alum
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184,678 Points
Mike
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Mike F., Alum
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184,678 Points
Mike
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
Dee Dee0596
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Dee Dee0596
Mike F., Alum
Mike