Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
I have to call in today to discuss renewing my subscriptions for my three accounts. This is a horrendous ongoing mess!
"We're in the process of upgrading to a better email system. If your email has been upgraded, log in here."
How the heck do we know if it's been upgraded? IS homestead still upgrading or did the same people doing healthcare.gov start working here? I don't say that as a joke, I'm seriously concerned because in this very thread we were told the upgrades were completed but there were spam filter work to be done etc...
My renewal is coming up in 2 weeks, it's almost like Homestead WANTS people to move someplace else, I have never seen until healthcare.gov such shoddy work.
Here is a shot of the "new" login screen.
X-Authority-Analysis: v=2.1 cv=eMiA0hZ1 c=1 sm=1 tr=0
a=iizoLheabcBzgI6+QiqEXg==:117 a=iizoLheabcBzgI6+QiqEXg==:17 a=BY6i1VJ7AAAA:8
a=f5113yIGAAAA:8 a=q8hysV5gnMkA:10 a=FKkrIqjQGGEA:10 a=PU1ImEV-w24A:10
a=ALA1aTIfF6QA:10 a=IkcTkHD0fZMA:10 a=vRA0tpFrAAAA:8 a=69EAbJreAAAA:8
a=ByGwvBGr4QgA:10 a=qI-sqkvjAAAA:8 a=qrFA_WvyAAAA:8 a=AAvYLDLOAAAA:8
a=_4WnvDg2AAAA:8 a=HqGUAKBIbUCTenWkaxgA:9 a=oQGh9eeDZ9xyZS7Q:21
a=WOdYaPyv-huzY1GR:21 a=QEXdDO2ut3YA:10 a=Vl75C_px5OYA:10 a=O7t2eAfEYYUA:10
a=4UYxlRuefCMA:10 a=bdmcM0_chmsA:10 a=s2loLT2QvaoA:10
Received: from mail10.homesteadmail.com (unknown [10.100.114.6])
by smtp3.homesteadmail.com (Postfix) with ESMTP id 4B5DD32F379
for ; Tue, 5 Nov 2013 08:26:28 -0800 (PST)
Date: Tue, 5 Nov 2013 08:01:36 -0800 (PST)
From: Kathy Wildman
Subject: Re: Frank Hoffman - cannot match payment to order
Content-Type: text/plain; charset=utf-8
X-Mailer: Zimbra 7.2.0_GA_2669 (ZimbraWebClient - FF3.0 (Win)/7.2.0_GA_2669)
Is there any way that you can check to see whether the following email address is being blocked? firstname.lastname@example.org
I have added it as a trusted address.
The emails are not being send to spam as I have checked this on Homestead and Windows mail. I think they are being stopped by the new spam filter.
It is extremely important that we get this resolved quickly as the notifications have an impact on the amount of pay that an employee receives. Can you imagine the chaos.
If you see the sender score I circled, anything under 80 is bad, below 70 is very bad and likely to get blocked by many different providers. In the case of this domain, I can page through and see many scores in the single digits. They will need to clean their reputation. This is the only solution.
I agree that there are a lot of spoof emails being sent by people pretending to be the tax office but this presents us and HMRC with a huge problem. I am not sure that there is a way around this as these spammers will always attempt to fool the public into parting with their money.
Should I forward the information you have given to me to HMRC to see what they make of it?
There's also an issue with my hmail when trying to reply to anyone. It comes up with an error message saying it can't send my message. This isn't a huge problem for me because I'm only using the Zimbra hmail program to filter out the spam, then I pull in the good stuff through my Outlook.. But just thought this be something you need to be aware of.
My junk box on my hmail program has 1545 spam emails in it, and that's only since around Oct.1, as I don't normally even use hmail..I only started using it since this spam problem began... And that isn't even the whole story, as I was originally trying to block all of the spam using my Outlook program until it just became impossible, so add another 500 or so to that number.. That is a ridiculous amount of spam to have to filter through in a little over a month!
This is the Christmas season, and I am so busy, I just do NOT have time to filter through spam like this... I thought the problem had been solved. Now what???
Will you disclose Homestead's relationship with EmailBrain? Homestead is discontinuing a free service so we can pay a Homestead partner? Is Homestead getting compensation for this?
Is there anything we need to do to transition to the new email system? Do we still sign in the same way and things will basically be the same? Will everything transition smoothly (I shudder to think if it's like the past month!!) and we won't notice much difference other than better performance etc?
Still getting lots of "Send Error Messages" when I send emails btw. If I keep trying to send it eventually goes thru. Also, the forwarding feature is still not working. Only personal emails are forwarded to my other email but no "Notification of Payment Received" emails when someone orders.
When should we expect for the email transition to happen?
I too am having a HUGE issue with spam since the transfer to homestead. Most (but not all) of it comes from email@example.com, which I have tried to block both in my Outlook and via the Hmail filter, but somehow I'm still getting dozens a day.
How do we resolve this?
The new filter will not be applied to the old platform, so the migration will be the solution. The migration is expected to take approximately 2-4 months to complete everyone, but can't be pinpointed. You will receive an email about a week before your domain is done, and another when it has completed. I am sorry it will take a while, but the volume is tremendous, and you never know what issues may arise while in progress. You should not experience any interruption in service. Unfortunately there is no way for us to expedite the process. Watch for that first email and then in about a week, you should be on the new email.
This is ridiculous. I've never received those kinds of email even with trash accounts like hotmail or yahoo. If these other providers can block this kind of crap, why can't Homestead???
I spent an hour last week creating spam filters and the same spam is still going into my regular mail account. None of the items listed in the filters are going into the spam filter on their own. How many thousands of Pure Garcinia, Angel Light, Testostoril, Vydox, etc. spam does your system have to get before it blcoks this junk???
Even more spam in the last 24 hours - what gives?.
Over the last 24 hours, spam has, once again, increased exponentially. I am receiving more spam than valid emails. I am also having a bit of a lag on incoming emails and receive an error message occasionally when I send emails. I have already switched to Firefox as IE is not currently compatible with the email. Is there ANYTHING I can do to help decrease the amount of spam I am receiving? Do you have any idea when your spam filtering will be back up to standard? Thanks.
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