Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
Mike F., Alum
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184,678 Points
Posted 6 years ago
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332 Points
Can I ask who plans this during business hours? I do this kind of work around midnight so that I affect as little client use as possible. If you guys did this last night early morning why was I still unable to send or connect to the email server after 9:00am CST?
It's not like this happens at night for me, it's almost any time day OR night. It's getting so very old. You have a new system, it sucks, the old one worked so much better, the old anti-spam system worked better, slap the guy who thought it needed improvement.
I hope somebody lost their job for this, the only implementation I have seen lately that is worse than this one, is the Obamacare website...
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244 Points
Justin: I don't know if you've got sway with Homestead any more, but the recent month-long epic tech disaster there has been really trying on customers (me and many, many others) but most of all it is baffling why no one from management has been heard from. We're getting kind messages from over-work tech guys but nothing, nada, from anyone in management. Really. Not a word. Are you going to need to go back there a pull Homestead back from the brink like Jobs did?
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244 Points
Mike F., Alum
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184,678 Points
Mike
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424 Points
It saddens me to have to leave Homestead, as I have had our website with them for many years. I always knew that I was paying a substantial premium over other web hosts with page builders, etc., but felt that having the financial muscle of Intuit behind it would insure that I wouldn't have any downtime.
Unfortunately, this has not been the case. I have lost (at least) two clients who I have run into in our community who told me they went to other photographers because they never heard back from me on emails they had sent requesting specific appointment dates. Each of these particular clients took years to nurture and were worth many thousands of dollars per year (EVERY YEAR) in business.
Bottom line--I haven't seen one post on this thread that tells me definitively when I will have the same email service back that I had two months ago. I need auto-forwarding to work flawlessly. The last time I wrote on this thread about this issue, I was told it was a Comcast problem. After spending over an hour with Comcast on the phone, they have referred me back to Homestead, as they have made no changes in their system and can't find any reason why your emails are sporadically forwarded to my Comcast account.
Being a marketing consultant for many decades, I think the saddest thing about this entire debacle is that no one (or at least I) wasn't warned that you were going to start playing around with your servers and that this could cause problems. Mistakes are understandable--this lack of honesty on the part of the "higher ups" at Homestead is unforgivable.
Now that I have vented, I need to know the following:
1. Do you have a post explaining exactly (for a total novice) how to transfer my Homestead site to another company? If so, please provide a link to this information.
2. Do you have a post explaining exactly (again, for a total novice) how to transfer my existing email account names with Homestead to another vendor, making sure that the auto-forwarding from my now-Homestead email accounts works flawlessly in interfacing with Comcast?
3. Have any of the other frustrated Homestead users who are in my situation, having no other than to leave Homestead to survive, found a web hosting company that has an easy migration path from Homestead?
Thank you in advance to all of you reading this thread for any guidance you can offer me.
Mike F., Alum
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184,678 Points
1. https://community.homestead.com/homes...
If you are using a Homestead template with Homesteads images you will also want to review this page. https://www.homestead.com/legal/image...
2. You can export the contents from your email accounts by logging into the Zimbra web page at https://mail.homesteadmail.com/zimbra/
When logged in, click Preferences, and look for the export link on the left side. This screen will give you an option to export your email files, calendar, and contacts, in a .tgz format which is a type of zip file. You'll want to make sure the new provider can accept this file type. Or, if you wish you could manually forward any emails to another account.
You will need to complete a domain transfer before you can re-create your email addresses at the other company. https://community.homestead.com/homes...
3. Due to every hosting company having their own unique systems and proprietary sitebuilder software, transferring a site is often a challenge. It doesn't matter if you are transferring from Homestead, or to Homestead. You will likely run into obstacles or find features in your site that no longer work due to processes dependent on the server, or lack of compatibility between website editors. The easiest thing is to just move the email buy changing some dns records and leaving the site alone.
https://community.homestead.com/homes...
https://community.homestead.com/homes...
If this post helps, please give a "Star" and complete this survey to rate me.
Thanks!
Mike
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424 Points
I just finished with Tech Support at Comcast. Here is his response after I manually forwarded emails to Comcast.net and Gmail accounts they have set up for testing:
"Just letting you know that all these messages are coming through to my Comcast inbox.....so if you having issues sending from your domain to comcast it may be a blacklisting problem......and that would be something you hosting company would need to resolve as far as de-listing from the blacklists."
So now it's back in your court, Mike. What do we do to get things back the way they were?
Mike F., Alum
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184,678 Points
If you are still having this issue, post the specifics here: sent from address, time/date, sent to address, etc.
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332 Points
Mike, I feel for you, I do, I'm just venting because I realize no matter what is said here, management is going to do what they're going to do. It's like they chose a wrong path and then had a meeting to continue on that wrong path... maybe they want to lose customers, is that a profitable business plan I am unaware of? Rhetorical question, tell management thanks, great job...
Mike F., Alum
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184,678 Points
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226 Points
I hope that it encourages those still affected that it will get better once all the issues are known. I was within hours of switching the next morning, and when I came to work, everything was working fine and has since.
Mike F., Alum
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184,678 Points
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3,642 Points
The spam issue is still a huge problem
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154 Points
Email phone support is a waste of time!.
Email phone support is a waste of time!
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274 Points
Mike F., Alum
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184,678 Points
When possible post the email, or error messages here including the header that shows the time and date.
Mike
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3,106 Points
Mike F., Alum
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184,678 Points
Can you tell me if its the same emails coming repeatedly, or is it more random?
Mike
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332 Points
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114 Points
Again, it came from my own email address. Changing passwords has not stopped this. Here is the header:
File Validity: 21/10/2013
Company : http://music-n-motion.net
File Format: Office - Excel
Internal Name: Remit File
Legal Copyright: ╘ Microsoft Corporation. All rights reserved.
Original Filename: Last month remit file.xls
I've received a lot of junk today and I can not get outlook to even send my emails out for me now because it says it can not contact my server. I have no idea what emails I'm not receiving, but last Friday, I received about 2 dozen emails that were sent to me on the previous Tuesday!
Everyone is saying things are looking great but not here!
Donna
Mike F., Alum
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184,678 Points
We are still doing some fine tuning on the new spam filter so these things should subside over the coming weeks.
Mike
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3,278 Points
Mike F., Alum
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184,678 Points
Mike
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480 Points
Keep the faith, Mike and Drew! It will all be over some day! :) Respectfully, TGF
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2,444 Points
I guess the forwarding feature is still not working? I have it set to forward Zimbra emails to my gmail address so I can see business emails when they come in and because I like having a duplicate, but the emails are still not being forwarded to my private email account. Any idea when that feature will be working again? Thanks.
Drew N, Alum
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262,816 Points
Unfortunately, many emails were queued during this time, and we expect up to 12 hour delays for those messages to be delivered. Any new messages will be sent immediately, and we expect no email to be lost during this time.
Thanks
Drew
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2,444 Points
Drew N, Alum
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262,816 Points
Drew
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2,444 Points
From: "Firehouse Moustache Wax"
To: "Bill Schnaekel"
Sent: Monday, October 14, 2013 2:37:51 PM
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2,444 Points
Drew N, Alum
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262,816 Points
Drew
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2,444 Points
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92 Points
Drew N, Alum
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262,816 Points
Drew
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490 Points
Drew N, Alum
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262,816 Points
Drew
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92 Points
It's Oct 26 and emails are still not being sent! Looks like the problem of Oct 25 still exists.
Pretty self explanatory. Emails are going out!
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178 Points
Drew N, Alum
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262,816 Points
Drew
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178 Points
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170 Points
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170 Points
Drew N, Alum
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262,816 Points
Thanks
Drew
- 60 Points
Mike F., Alum
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184,678 Points
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178 Points
this is the copy & paste response from Drew to customers
Clap-Clap Drew, but no need to give us a fancy response, just fix the issue please :)
Drew N, Alum
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262,816 Points
Drew
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170 Points
Drew N, Alum
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262,816 Points
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170 Points
Drew N, Alum
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262,816 Points
Drew
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170 Points
Drew N, Alum
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262,816 Points
You will need to go to the email manager to reset your password.
Thanks
Drew
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178 Points
Drew N, Alum
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262,816 Points
Drew
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178 Points
Drew N, Alum
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262,816 Points
Drew
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178 Points
Drew N, Alum
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262,816 Points
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178 Points
Drew N, Alum
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262,816 Points
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170 Points
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170 Points
Drew N, Alum
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262,816 Points
Drew N, Alum
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262,816 Points
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82 Points
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