Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
Can I ask who plans this during business hours? I do this kind of work around midnight so that I affect as little client use as possible. If you guys did this last night early morning why was I still unable to send or connect to the email server after 9:00am CST?
It's not like this happens at night for me, it's almost any time day OR night. It's getting so very old. You have a new system, it sucks, the old one worked so much better, the old anti-spam system worked better, slap the guy who thought it needed improvement.
I hope somebody lost their job for this, the only implementation I have seen lately that is worse than this one, is the Obamacare website...
Justin: I don't know if you've got sway with Homestead any more, but the recent month-long epic tech disaster there has been really trying on customers (me and many, many others) but most of all it is baffling why no one from management has been heard from. We're getting kind messages from over-work tech guys but nothing, nada, from anyone in management. Really. Not a word. Are you going to need to go back there a pull Homestead back from the brink like Jobs did?
It saddens me to have to leave Homestead, as I have had our website with them for many years. I always knew that I was paying a substantial premium over other web hosts with page builders, etc., but felt that having the financial muscle of Intuit behind it would insure that I wouldn't have any downtime.
Unfortunately, this has not been the case. I have lost (at least) two clients who I have run into in our community who told me they went to other photographers because they never heard back from me on emails they had sent requesting specific appointment dates. Each of these particular clients took years to nurture and were worth many thousands of dollars per year (EVERY YEAR) in business.
Bottom line--I haven't seen one post on this thread that tells me definitively when I will have the same email service back that I had two months ago. I need auto-forwarding to work flawlessly. The last time I wrote on this thread about this issue, I was told it was a Comcast problem. After spending over an hour with Comcast on the phone, they have referred me back to Homestead, as they have made no changes in their system and can't find any reason why your emails are sporadically forwarded to my Comcast account.
Being a marketing consultant for many decades, I think the saddest thing about this entire debacle is that no one (or at least I) wasn't warned that you were going to start playing around with your servers and that this could cause problems. Mistakes are understandable--this lack of honesty on the part of the "higher ups" at Homestead is unforgivable.
Now that I have vented, I need to know the following:
1. Do you have a post explaining exactly (for a total novice) how to transfer my Homestead site to another company? If so, please provide a link to this information.
2. Do you have a post explaining exactly (again, for a total novice) how to transfer my existing email account names with Homestead to another vendor, making sure that the auto-forwarding from my now-Homestead email accounts works flawlessly in interfacing with Comcast?
3. Have any of the other frustrated Homestead users who are in my situation, having no other than to leave Homestead to survive, found a web hosting company that has an easy migration path from Homestead?
Thank you in advance to all of you reading this thread for any guidance you can offer me.
Mike, I feel for you, I do, I'm just venting because I realize no matter what is said here, management is going to do what they're going to do. It's like they chose a wrong path and then had a meeting to continue on that wrong path... maybe they want to lose customers, is that a profitable business plan I am unaware of? Rhetorical question, tell management thanks, great job...
Again, it came from my own email address. Changing passwords has not stopped this. Here is the header:
File Validity: 21/10/2013
Company : http://music-n-motion.net
File Format: Office - Excel
Internal Name: Remit File
Legal Copyright: ╘ Microsoft Corporation. All rights reserved.
Original Filename: Last month remit file.xls
I've received a lot of junk today and I can not get outlook to even send my emails out for me now because it says it can not contact my server. I have no idea what emails I'm not receiving, but last Friday, I received about 2 dozen emails that were sent to me on the previous Tuesday!
Everyone is saying things are looking great but not here!
Keep the faith, Mike and Drew! It will all be over some day! :) Respectfully, TGF
I guess the forwarding feature is still not working? I have it set to forward Zimbra emails to my gmail address so I can see business emails when they come in and because I like having a duplicate, but the emails are still not being forwarded to my private email account. Any idea when that feature will be working again? Thanks.
It's Oct 26 and emails are still not being sent! Looks like the problem of Oct 25 still exists.
Pretty self explanatory. Emails are going out!
this is the copy & paste response from Drew to customers
Clap-Clap Drew, but no need to give us a fancy response, just fix the issue please :)