How do I voice my complaint with regard to the email service?

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.

If you would like your voice to be heard you are welcome to voice your complaint here. If you do have questions on our email service or other products feel free to post to the relevant threads.

Mike F., Alum

184,698 Points

Posted 6 years ago

6 years ago

Martin

6,120 Points

I got this in an error report after trying to send out a message to a list of members.

method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-28477://mail10.homesteadmail.com/service/soap/SendMsgRequest:1381692769080:b41ecefbd752f645
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
did: "135118",
e: [
0: {
a: "skonlinenewsupdate@streetkingsokla.com",
add: "0",
p: "SKonlineNews Update",
t: "t"
},
1: {
a: "martin@streetkingsokla.com",
p: "Street Kings Online Headquarters",
t: "f"
}
],
id: "135118",
idnt: "d909b722-c5b0-4c64-a95d-eba725a8e5c0",
irt: {
_content: "<121133990.10761256.1381692653378.Java...>"
},
mp: [
0: {
ct: "multipart/alternative",
mp: [
0: {
content: {
_content: "

A news item has been posted on the SK News page here:

http://www.streetkingsokla.com/2008ne...

You have received this update because you are a registered member of the
Street Kings Car Club, Guthrie, Oklahoma U.S.A.

No response is necessary, if you wish to unsubscribe to this notification
service click on the appropriate link in the upper right hand corner of
the news page.

>>>> Please do not mark this email as spam! <<<<

>>>> Please do not respond (reply) to this email address as it is not monitored <<<<

>>>> My email: martin@streetkingsokla.com <<<<

Thanks!

Martin Blaney
SK Online World Headquarters

Guthrie, Oklahoma U.S.A.

www.streetkingsokla.com
"
},
ct: "text/plain"
},
1: {
content: {
_content: "<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'><DIV>
<DIV>
<DIV>
<DIV><SPAN style="BACKGROUND-COLOR: rgb(255,255,255); FONT-SIZE: 12pt">A news item has been posted on the SK News page here:</SPAN><BR>
<DIV><SPAN></SPAN></DIV>
<DIV id=f3cdd1ef-c710-40c2-8e0b-2f384facc7d4>
<DIV style="BACKGROUND-COLOR: rgb(255,255,255)"><BR><A style="COLOR: rgb(0,0,139); CURSOR: pointer" href="http://www.streetkingsokla.com/2008ne...; target=_blank>http://www.streetkingsokla.com/2008ne... have received this update because you are a registered member of the <BR>Street Kings Car Club, Guthrie, Oklahoma U.S.A.<BR><BR>No response is necessary, if you wish to unsubscribe to this notification<BR>service click on the appropriate link in the upper right hand corner of <BR>the news page.</DIV>
<DIV style="BACKGROUND-COLOR: rgb(255,255,255); FONT-FAMILY: Arial; FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV><BR></DIV>
<DIV style="FONT-SIZE: 12pt">
<DIV>
<DIV><FONT color=#ff0000>>>>></FONT> Please do not mark this email as spam! <FONT color=#cc0000><<<<</FONT></DIV>
<DIV></DIV></DIV>
<DIV>
<DIV></DIV>
<DIV><FONT color=#cc0000>>>>></FONT> Please do not respond (reply) to this email address as it is not monitored <FONT color=#cc0000><<<<</FONT></DIV>
<DIV></DIV>
<DIV><FONT color=#33cc00><STRONG>>>>></STRONG></FONT> My email: <A style="COLOR: rgb(0,0,139); CURSOR: pointer" href="mailto:martin@streetkingsokla.com" target=_blank>martin@streetkingsokla.com</A> <STRONG><FONT color=#33cc00><<<<<BR><BR></FONT></STRONG>Thanks!</DIV></DIV>
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV></DIV>
<DIV>Martin Blaney</DIV>
<DIV>SK Online World Headquarters</DIV>
<DIV>
<DIV>Guthrie, Oklahoma U.S.A.</DIV>
<DIV></DIV>
<DIV><A style="COLOR: rgb(0,0,139); CURSOR: pointer" href="http://www.streetkingsokla.com/" target=_blank>www.streetkingsokla.com</A><... name="x"></SPAN><BR></DIV></div></body></html>"
},
ct: "text/html"
}
]
}
],
su: {
_content: "Demolition Derby Madness at CABT!"
}
},
suid: 1381694255335
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "martin@streetkingsokla.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 13
},
session: {
_content: 12096078,
id: 12096078
},
userAgent: {
name: "ZimbraWebClient - [unknown] (Win)",
version: "7.2.0_GA_2669"
}
}
}

6 years ago

Martin

6,120 Points

I NEED THIS FIXED NOW!!!!!!!!!!!

2013-10-13T20:09:34+00:00

Drew N, Alum

262,826 Points

This is the second such error I have seen this weekend. I am still trying to find out what it means, but I have escalated it to the email team.

Drew

6 years ago

Martin

6,120 Points

Well I finally got the mailing list sent only to receive a whole pile of items like this one:

xxxx@att.net
Connected to 204.127.217.21 but sender was rejected.
Remote host said: 521-70.40.208.208 blocked by sbc:blacklist.mailrelay.att.net.
521 DNSRBL: Blocked for abuse. See http://att.net/blocks

This is a total BS! I need this fixed by Monday or I WILL BE TAKING LEGAL ACTION!

2013-10-13T20:40:54+00:00

Drew N, Alum

262,826 Points

I am sorry about thie blacklist issue. We are working to remove the server from AT&T's spam filter, but ultimately they need to do it. We can not change their filter.

Drew

6 years ago

Martin

6,120 Points

So not only are you all on some blacklist, I have some people that have gmail accounts and Yahoo accounts, among others....that I can't send an email direct. I receive NO BOUNCE NOTICE and you all announce that everything is up and running well! Really, I mean please?

I pay for several on-line services and have since 2006. I have never came across a more incompetent group than whoever is in charge of this mess.

HIRE SOMEONE THAT KNOWS WHAT THE HELL THEY ARE DOING!

1 person likes this

2013-10-13T22:12:43+00:00

Drew N, Alum

262,826 Points

I understand the frustration. When we say the servers are operating normally that means that there are no issues with our servers functioning. We have been consistently letting you know through these threads that blacklists are something that takes time to clear.

We are following the steps we need to follow to be removed from these lists as they come up, but they are lists maintained by other companies, so we need to follow their instructions and wait until they decide to remove us. Some take longer than others. AT&T seems to be very difficult in this case.

Drew

2013-10-13T22:13:54+00:00

Drew N, Alum

262,826 Points

If you are able to send to some users at yahoo and gmail, but not others, that is yet again a different issue, as the companies will filter all traffic from a server, not just some addresses.

2013-10-13T22:24:48+00:00

Martin

6,120 Points

So what is being done about this? I can for sure send some emails to some Gmail users and not others, same at Yahoo. I need an answer. I spent untold hours working around this mess on my commercial account. I moved that email to Gmail. I left my hobby site with Homestead. That is what I am having problems with now. If this matter is not fixed Monday I will be sending Homestead a bill for time spent by myself and one employee trying to fix things.

2013-10-14T15:07:30+00:00

Mike F., Alum

184,698 Points

Hi Martin, Our email admins are clearing up any outstanding blacklist issues as quickly as they can. As Drew stated, our email and servers are functioning normally. When somebody is blacklisted, they will get an undeliverable auto response. In these responses, there will be information as to what IP address is being blocked, and, what spam service is doing the blocking. As Drew stated, if you can email some people, (but not everyone), at Yahoo and Gmail, but you are not getting any undeliverable/blacklist auto responses back, then there is a different issue. The most likely scenario is that you could be blacklisted by some individual recipients. If they have spam filters on their computers and have marked your messages as spam, then they may auto-forward into a junk or spam folder on their computer, which means it's actually being delivered, and the reason you are not getting any undeliverable responses back. If you can see that the messages are sending, but getting no auto response back, then there really isn't any other information for us to troubleshoot. The only suggestion I have right now is that you might try contacting some of the people you've emailed and ask them to check and make sure they do not have you marked as spam on their systems.

2013-10-14T15:22:54+00:00

Martin

6,120 Points

The person I am emailing is me! I have set up multiple Gmail accounts and Yahoo accounts. One of the Gmail accounts gets absolutely nothing in the inbox or spam folder, same with two Yahoo accounts.

2013-10-14T15:30:39+00:00

Mike F., Alum

184,698 Points

You might need to check with Google direct then. Once again, if you can send, and you are not getting any undeliverable responses back, there is nothing we can troubleshoot. My best guess at this time is that you are being blocked somewhere in Google system. You may have to contact Google to see why. I don't know if this is the reason, but I know Google uses a service called Postini and it could be sending your messages into spam folder, but one not located on your computer. Here's a link for more info: http://www.google.com/postini/

2013-10-18T11:40:09+00:00

Maria5631

1,644 Points

Hi Martin

Perhaps you can help me are any of your emails missing from your Hmail account. Mine are completely gone. I`ve gotten no response from customer service except for this

Drew - I have responded to your topic about the email. Please keep your questions confined to that thread at this point and we will get you taken care of.

Thanks
Maria

6 years ago

Dee Dee0596

3,126 Points

My homestead email address is still on the ATT blacklist. I am getting the same garbage as for the last month - server errors, functions taking a long time to complete, if at all. Just clicked an email to send, hourglass timer, then poof, the whole email disappeared. The problems have not been fixed.

2013-10-14T16:37:53+00:00

Mike F., Alum

184,698 Points

Hi Dee Dee0596. Have you already posted one of the undeliverable auto responses here. If not please do so. I do know that ATT is one of the remaining blacklists they are still working on, but any undeliverable/blacklist responses we get can help.

Mike

2013-10-14T22:06:05+00:00

Dee Dee0596

3,126 Points

Another friend with gmail is sending me messages that bounce also. This is the last ATT rejection message that I received just a few minutes ago:

Hi. This is the qmail-send program at outbound-ss-1162.bluehost.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
Connected to 204.127.217.21 but sender was rejected.
Remote host said: 521-67.222.47.136 blocked by sbc:blacklist.mailrelay.att.net.
521 DNSRBL: Blocked for abuse. See http://att.net/blocks

--- Enclosed are the original headers of the message.

I was sending a reply to someone with whom I have exchanged scores of email. I do not send spam.

2013-10-14T22:32:12+00:00

Mike F., Alum

184,698 Points

Is this a message she received, and forwarded to you, or is this a message that you received when trying to send?

2013-10-15T16:30:19+00:00

Dee Dee0596

3,126 Points

Two separate issues. A friend snent an email and it bounced, she deleted the bounce message so I cannot send it to you. The above error message is what I received when I sent a different person an email reply to her email to me.

2013-10-15T17:25:45+00:00

Mike F., Alum

184,698 Points

OK thanks, and when you got the error above, what email address were you sending from and can you tell me the date, or if you still have the message in your inbox, paste it again so that it includes the header with the time/date etc.

2013-10-15T22:57:24+00:00

Dee Dee0596

3,126 Points

sending from king@forensicgenealogyservices.com

2013-10-18T05:37:17+00:00

Maria5631

1,644 Points

Hi Dee Dee0596 What is the ATT blacklist. We are in the process of switching companies as I'm losing customer because of this mess.

6 years ago

Kathy Wildman

3,278 Points

I am still getting the error box when I hit send. This time I clicked send error report and the page disappeared and I got a site timed out page and lost the whole letter. Now I have to sign back in with all the problems of changing from F10 to F8 in the developer tools. What a lot of time has been lost in this fiasco. Please fix these problems. It has been well over a month since I had trouble free e-mail service.

2013-10-14T17:12:37+00:00

Mike F., Alum

184,698 Points

Hi Kathy, I know its very frustrating to you. It sounds like you are still using IE10 which is not compatible. It would be much easier to just use Firefox or Chrome and eliminate the issues. I don't know if/when Zimbra will make the web client compatible with IE10.

Mike

2013-10-14T17:37:57+00:00

Kathy Wildman

3,278 Points

This is not a F!) issue but an error box that appears when I hit send I reported it 3 days ago and have had no response. It has continued and now even lost the letter and signed out.

2013-10-14T17:41:17+00:00

Mike F., Alum

184,698 Points

Please try a different browser, and if you still get the error message take a screen shot and upload it in your next reply.

2013-10-16T18:10:24+00:00

mary2991

72 Points

I have the same problem. Why do we need to change browser? It's clearly a Homestead issue. Getting so frustrated. If you'd just say, yes, we are working on these issues we'd all be a lot less frustrated and angry.

2013-10-16T18:28:58+00:00

Mike F., Alum

184,698 Points

Hi Mary2991, there are many posts here were we have confirmed and stated over and over again that we are working on various email issues. I can not comment on your account unless you give me specific information. What kind of problem are you having? Any error messages? What email client? what browser etc. If you are having problems please give us something to work with so we can research. Thank you

Mike

2013-10-16T18:35:38+00:00

mary2991

72 Points

Ugh. I'm sorry, i'm just so frustrated. I just tried the chat/help and didn't get anywhere either. It all started the day you switched from intuit to homestead. First, every function in my email program has slowed so much that managing my email takes 4x the time it used to. Second, I'm hearing from colleagues and clients that emails are bouncing or seem to be disappearing, in both directions. I am getting few failure notices so I don't know, as others have stated, when or if emails are getting through. It's so unreliable and has gone on unacceptably long. For 2 weeks I was forgiving and even signed a friend up with your service but this is taking way too long. I don't want to switch service as I like Intuit but Homestead is frustrating me.

2013-10-16T18:46:58+00:00

Mike F., Alum

184,698 Points

Hello mary2991,

I know our company is going through a lot of change right now, but to clarify, Intuit was never really a website hosting company. They purchased Homestead a few years ago and just used the Homestead system. The transition from Intuit has not had any impact or influence on the recent email issues.

However, we do recognize our email system has had many severe issues and we continue to work on resolving them. The issues from earlier today have been solved and were related to some maintenance with the firewall. We continue to make adjustments and work on the blacklist and spam issues.

Mike

6 years ago

Kathy Wildman

3,278 Points

Once again you suggest I change to another system because the system I am paying you for is not working. I must do a lot more work to accommodate your shortfalls instead of homestead fixing the problems. I do not know how to change browsers and do not want to climb the learning curve when the rest of my computer works fine. I just want Homestead to work like it used to. Most companies strive to exceed expectations but here it would just be nice to return to functional.

1 person likes this

2013-10-14T17:38:02+00:00

Mike F., Alum

184,698 Points

Hi Kathy, All of the major web browsers (Chrome, IE, Firefox, etc) work in a nearly identical fashion. By today's standards, it is completely normal and often necessary to have multiple web browsers on a computer. My advice is still to try a different browser. Here is a link to download Firefox if you need it. http://www.mozilla.org/en-US/firefox/...

2013-10-14T17:42:07+00:00

Kathy Wildman

3,278 Points

How do I have a different browser for your site without changing the rest of the computer? Why wouldn't you want your site to work in IE?

2013-10-14T17:43:38+00:00

Mike F., Alum

184,698 Points

The Zimbra web mail page is not our site. That is why we can't change. I will be unable to help you troubleshoot this unless you are willing to cooperate and try something different.

2013-10-14T17:47:23+00:00

Kathy Wildman

3,278 Points

How do I take a screen shot? I do not know how to make one page be Mozilla. It is set up as my default browser. How do I apply it to your e-mail page?

2013-10-14T17:50:15+00:00

Mike F., Alum

184,698 Points

Before worrying about the screenshot, first install Firefox using the link I provided. Once you have Firefox installed, then copy and paste this link into the browser: https://mail.homesteadmail.com

2013-10-15T01:16:16+00:00

Kathy Wildman

3,278 Points

I installed followed your instructions and have been using my e-mail with Firefox and successfully sent many e-mails. I was hoping this was all over but I just got a box with "A network service error has occurred" after I clicked the send button. Here is what the details button revealed.
method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-30337://mail10.homesteadmail.com/service/soap/SendMsgRequest:1381797972000:b41ecefbd752f645
request:

Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "ken.bohac@usdoj.gov",
add: "0",
p: "ken bohac",
t: "t"
},
1: {
a: "kathy@kathywildman.com",
add: "0",
p: "kathy wildman",
t: "t"
},
2: {
a: "kathy@kathywildman.com",
p: "Kathy Wildman",
t: "f"
}
],
idnt: "e4fb672b-be4a-4a5c-91ea-f088f40f8162",
irt: {
_content: "<844940747.5346089.1381203343348.JavaM...>"
},
mp: [
0: {
content: {
_content: "Dear Ken,

I can offer a choice of colors for the Italian Renaissance Brick and Terracotta Ornament tie. I will attach an image. let me know your preference and I will ship your order.

Kathy

----- Original Message -----
From: "Kathy Wildman" <kathy@kathywildman.com>
To: "ken bohac" <ken.bohac@usdoj.gov>, "kathy wildman" <kathy@kathywildman.com>
Sent: Monday, October 7, 2013 11:35:43 PM
Subject: Ken Bohac - p 38 - Civilization and Architect neckties

Dear Ken,

Welcome back!
Thank you for your purchase described below. Please refer to purchase
order p38 when discussing this order. It is also the page in my paper/analog
order book where I copied your order. How did you find my website? Any story
behind your choice? Please add my site to your favorites and share it with
friends, colleagues and social networks.
I also have t-shirts, pens, neckties, bags, and mugs. Take advantage of
the flat rate shipping to add any number of items to the same address for $7.00
by priority mail includes tracking - insurance is extra. A single item can ship
for $4.00 by first class parcel - tracking and insurance is extra. Check out
recent page updates and join my list of followers at http://twitter.com/kattwild for infrequent announcements of major page updates.

Thanks, Kathy
--
Kathy Wildman
"Whatdidyoubringme?"
337 E. Main St.
Grafton, WV 26354
304-265-1474
Kathy@KathyWildman.com
kattwild@msn.com
http://whatdidyoubringme.com natural history t-shirts, neckties, books, hats, etc.
A portion of sales supports K-12 educational outreach
using school gardens to teach hands-on-science

Here is the order you submitted to Whatdidyoubringme?

Ken Bohac ken.bohac@usdoj.gov
1627 E. Delane Dr
Mahomet, IL 61853
USA
217-280-0075

Neckties
Codex Aureus I Necktie MA607 $30

Italian Renaissance Brick and Terracotta Ornament Collector
Unicef 7640 $25

Neckties Subtotal: $55

Shipping & Handling: $7

Grand Total: $62

Comments

--
Kathy Wildman
"Whatdidyoubringme?"
337 E. Main St.
Grafton, WV 26354
304-265-1474
Kathy@KathyWildman.com
kattwild@msn.com
http://whatdidyoubringme.com
natural history t-shirts, neckties, books, hats, etc.
A portion of sales supports K-12 educational outreach
using school gardens to teach hands-on-science

--
Kathy Wildman
"Whatdidyoubringme?"
337 E. Main St.
Grafton, WV 26354
304-265-1474
Kathy@KathyWildman.com
kattwild@msn.com
http://whatdidyoubringme.com
natural history t-shirts, neckties, books, hats, etc.
A portion of sales supports K-12 educational outreach
using school gardens to teach hands-on-science
"
},
ct: "text/plain"
}
],
origid: "117403",
rt: "r",
su: {
_content: "Re: Ken Bohac - p 38 - Civilization and Architect neckties"
}
},
suid: 1381799458082
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "kathy@kathywildman.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 50
},
session: {
_content: 12212961,
id: 12212961
},
userAgent: {
name: "ZimbraWebClient - FF3.0 (Win)",
version: "7.2.0_GA_2669"
}
}
}

2013-10-15T14:54:01+00:00

Mike F., Alum

184,698 Points

Thank you very much for giving that a try and posting the error. I'm sending this to be investigated again. I am sorry for the frustration this is causing. If you get any more please reply and paste the error again. Thank you

Mike

2013-10-15T15:06:38+00:00

Kathy Wildman

3,278 Points

It is still happening today. I had to hit send three times and the send error info box twice before it went out the third time, still getting spam also. In Firefox I do not get the cross-scripting window at the bottom of the page which was an IE thing.

2013-10-15T15:28:29+00:00

Mike F., Alum

184,698 Points

If you still have the error no your screen, copy and paste it again in case there is different information in it. Thanks

Mike

2013-10-15T16:32:52+00:00

Dee Dee0596

3,126 Points

Kathy, I have had the same problem for weeks now. It is not just your account. Errorr message when trying to send. Yesterday one of my email went poof also when I hit send after 3 or 4 server error messages. I do click "send error report" when this happens. One email account is still getting lots of spam.

2013-10-19T00:09:08+00:00

Donna2075

420 Points

It's never a good sign when a company tells you not to use its products.

2013-10-19T11:33:22+00:00

Drew N, Alum

262,826 Points

We disagree completely. We understand how important email is to some businesses. When we recognized the complexity of the issue and that we were unsure of the timeline for a solution, we suggested that if email is critical to you, then it would be a good idea to switch, at least temporarily, to another provider. We care about your business, and want you to succeed.

The servers are currently operating smoothly and correctly. There are still some spam block tweaks to reduce your incoming spam and some outgoing blocks for a decreasing number of people. These are not internal systems issues, but are a result of the issues we have been experiencing. We are clearing them as possible when we are made aware of them.

Thanks

Drew

6 years ago

paula9245

130 Points

No problem for a few days but just received this

196.40.31.24 does not like recipient.
Remote host said: 554 Service unavailable; Client host [outbound-ss-82.bluehost.com] blocked using Barracuda Reputation; http://www.barracudanetworks.com/repu...
Giving up on 196.40.31.24.

2013-10-15T18:32:43+00:00

Mike F., Alum

184,698 Points

Thanks. Can you post the full message including header so we have the date/time stamp and also tell us what address you were sending from?

2013-10-15T18:36:31+00:00

Mike F., Alum

184,698 Points

paula9245, Also, when the bounce message states "does not like recipient", that almost always means that the email address you are sending to does not exist. Check to make sure there are no typos or that the recipient didn't change or cancel that particular email address.

Mike

6 years ago

Dee Dee0596

3,126 Points

I am sill having bounce problems:

Hi. This is the qmail-send program at outbound-ss-1162.bluehost.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

:
Connected to 72.167.238.201 but greeting failed.
Remote host said: 554-p3pismtp01-008.prod.phx3.secureserver.net
554 Your access to this mail system has been rejected due to spam or virus content. If you believe that this failure is in error, please submit an unblock request at http://unblock.secureserver.net

--- Enclosed are the original headers of the message.

2013-10-15T21:38:49+00:00

Mike F., Alum

184,698 Points

We'll forward this to be looked at. Can you tell us what email address you were sending from and also if you are able to copy and past the entire email include the date/time stamp that can help also. thanks

6 years ago

Dee Dee0596

3,126 Points

Mike, these are the details from the most recent email that would not send:

A network service error has occurred.

--------------------------------------------------------------------------------

method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-259987://mail11.homesteadmail.com/service/soap/SendMsgRequest:1381878410068:5b4e4deb48e0e198
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "forensic-genealogy-forum@googlegroups...",
add: "0",
t: "t"
},
1: {
a: "king@forensicgenealogyservices.com",
p: "Dee Dee King, Certified Genealogist",
t: "f"
}
],
idnt: "a42e7e42-ee39-43ff-98aa-46fe82bfe307",
irt: {
_content: "<BAY171-W57F639F6B47F112E999E88921B0@p...>"
},
mp: [
0: {
content: {
_content: "We have two canadian members - Melissa and Mark.

----- Original Message -----
From: "Melanie D. Holtz CG" <melanie_holtz@hotmail.com>
To: forensic-genealogy-forum@googlegroups...
Sent: Tuesday, October 15, 2013 6:00:22 PM
Subject: [CAFG] Tracing Canadian Heirs

Does anyone have experience in tracing Canadian heirs?

Sincerely,

Melanie D. Holtz, CG
Holtz Research Services
7283-102 NC Hwy 42 W, #402
Raleigh, NC 27603
Melanie@holtzresearch.com
www.holtzresearch.com

"
},
ct: "text/plain"
}
],
origid: "188689",
rt: "r",
su: {
_content: "Re: [CAFG] Tracing Canadian Heirs"
}
},
suid: 1381878435750
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "king@forensicgenealogyservices.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 76
},
session: {
_content: 138734164,
id: 138734164
},
userAgent: {
name: "ZimbraWebClient - IE7 (Win)",
version: "7.2.0_GA_2669"
}
}
}

Send Error Report
Hide Details

6 years ago

Dee Dee0596

3,126 Points

And another one:

A network service error has occurred.

--------------------------------------------------------------------------------

method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-259708://mail11.homesteadmail.com/service/soap/SendMsgRequest:1381883660106:5b4e4deb48e0e198
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
attach: {
mp: [
0: {
mid: "188698",
part: "2"
}
]
},
did: "188698",
e: [
0: {
a: "marian.fischer@navy.mil",
add: "0",
p: "Marian G CIV N135 Fischer, N135C",
t: "t"
},
1: {
a: "gerald.bach@navy.mil",
add: "0",
p: "Bach, Gerald",
t: "t"
},
2: {
a: "william.spafford@navy.mil",
add: "0",
p: "CIV N135 Spafford, William, N",
t: "t"
},
3: {
a: "rudolph.gonzales2@navy.mil",
add: "0",
p: "CIV OPNAV Gonzales, N135C, Rudy",
t: "t"
},
4: {
a: "king@forensicgenealogyservices.com",
p: "Dee Dee King, Certified Genealogist",
t: "f"
}
],
id: "188698",
idnt: "a42e7e42-ee39-43ff-98aa-46fe82bfe307",
irt: {
_content: "<1975482009.84344080.1381883651738.Jav...>"
},
mp: [
0: {
content: {
_content: "

d

--
Dee Dee King, Certified Genealogist (sm), Certificate 903
Contract Genealogist, US Navy Casualty POW/MIA Branch
Co-Director, Forensic Genealogy Institute http://www.forensicgenealogists.com/f...
Mail address - PO Box 1085, Manvel TX 77578
Telephone/fax 281-595-3090
www.forensicgenealogyservices.com/Nav...
www.facebook.com/forensicgenealogist

Certified Genealogist (CG) is a service mark (sm) of the Board for Certification of Genealogists®, conferred to associates who consistently meet ethical and competency standards in accord with peer-reviewed evaluations every five years, and the board name is registered in the US Patent & Trademark Office.

"
},
ct: "text/plain"
}
],
su: {
_content: "Morgan, George Jasper Jr report"
}
},
suid: 1381883685640
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "king@forensicgenealogyservices.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 90
},
session: {
_content: 138734164,
id: 138734164
},
userAgent: {
name: "ZimbraWebClient - IE7 (Win)",
version: "7.2.0_GA_2669"
}
}
}

6 years ago

Adrian1589

718 Points

Email is NOT working AGAIN!

2013-10-16T21:32:09+00:00

Mike F., Alum

184,698 Points

Sorry we are finally getting to this post. Are you still having problems? There was a known outage but the systems were restored earlier this morning.

6 years ago

Janet8766

490 Points

I've tried to be patient, but tonight I keep getting the following message when I try to send e-mails to people I regularly send to. Can you help?

Message not sent; one or more addresses were not accepted.

2013-10-16T12:25:46+00:00

Drew N, Alum

262,826 Points

Is that the extent of the error? Are you sending a message to that single recipient? If you are sending to a list, maybe one of the mailboxes is not responding. If not, can we see more of the bounced message?

Drew

6 years ago

computare

326 Points

After the email fiasco I had been wondering how best to spend the $9 credit that you gave me for all the stress, worry and wasted time. However, my thoughts have turned once again to the poor services that Homestead has been providing of late. I note that the usual tone taken is that there is no fault with Homestead because it is their customers who are using faulty browsers or even worse mis-typing email address!

I thought you might like to know that the email service is still completely unacceptable even after a month of trying to get it right. This morning I find that it's failing again:

Message not sent; one or more addresses were not accepted.
Rejected addresses: Alan Martin ⁢alan.martin7080@ntlworld.com>

Any ideas what 'I' might be doing wrong other than persisting with Homestead?

6 years ago

Andrea4625

70 Points

UGH!!

Have several deals I need to complete online this morning and keep getting the same error as other posts I see on this thread. NEED it fixed quickly!!!

I have tried many different email addresses and they all come back with the same error.....

Thanks for any help anyone can offer!

Message not sent; one or more addresses were not accepted.
Rejected addresses: tatja <tatja@bellsouth.net>

--------------------------------------------------------------------------------

method: [unknown]
msg: Invalid address: tatja . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient tatja@bellsouth.net: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-2262://mail9.homesteadmail.com/service/soap/SendMsgRequest:1381927083847:822fc6fdbf36389f
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "tatja@bellsouth.net",
add: "0",
p: "tatja ",
t: "t"
},
1: {
a: "andrea@gosignsmart.com",
p: "Andrea @ SignSmart",
t: "f"
}
],
idnt: "1fe37ed6-3b99-4df9-a877-a9a7e400aecb",
mp: [
0: {
ct: "multipart/alternative",
mp: [
0: {
content: {
_content: "ddfs

Andrea DeFrancisco

Sign Smart
www.GoSignSmart.com

The Shirt and Banner Store
www.TheShirtandBannerStore.com

704.241.9694
"
},
ct: "text/plain"
},
1: {
content: {
_content: "<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 12pt; color: #000099'>ddfs<BR><BR>
<DIV><SPAN name="x"></SPAN>
<DIV>
<DIV>
<P><FONT face="bookman old style, new york, times, serif">Andrea DeFrancisco</FONT></P>
<P><STRONG><EM></EM></STRONG> </P>
<P><STRONG><EM>Sign<FONT color=#33cc00>Smart</FONT></EM></STRONG></P>
<P><A href="http://www.gosignsmart.com/">...;
<P><EM><STRONG></STRONG></EM> </P>
<P><EM><STRONG><FONT color=#993399>The Shirt and Banner Store</FONT></STRONG></EM></P>
<P><A href="http://www.theshirtandbannerstore.com...;
<P> </P>
<P>704.241.9694</P></DIV></DIV><SPAN name="x"></SPAN><BR></DIV></div></body></html>"
},
ct: "text/html"
}
]
}
],
su: {
_content: "ddd"
}
},
suid: 1381927083750
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "andrea@gosignsmart.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 2
},
session: {
_content: 1277211,
id: 1277211
},
userAgent: {
name: "ZimbraWebClient - [unknown] (Win)",
version: "7.2.0_GA_2669"
}
}
}

Send Error Report
Hide Details

2013-10-16T13:35:39+00:00

Brandon1553

90 Points

Just FYI..... I'm having the same issue. Just finished up a support chat and here is how they ended it..... "I am terribly sorry for the inconvenience. It appears that we are having issues with out bound emails today. I've notified my manager and we're now going to be working to fix the outgoing emails from our zimbra account. We're sorry for the inconvenience. I would suggest you to try to send email after sometime and contact us if problem persists."

So..... I guess.... It doesn't matter that my business depends on being able to communicate with clients. Just wait it out. Unbelievable...... I'm really tired of this. Anyone have any suggestions on taking my email and website somewhere else?

2013-10-16T20:40:12+00:00

Mike F., Alum

184,698 Points

Andrea4625,

Are you still having this issue. I see that this message was posted during an outage we had early this morning.

Mike

6 years ago

Brandon1553

90 Points

I'm having the same issues. I can't send emails to anyone in my contact list without getting an error message

"Message not sent; one or more addresses were not accepted.
Rejected addresses"

I emailed this same person yesterday and it went through. I can't send any emails out. I keep getting the same error message.

2013-10-16T13:38:11+00:00

Drew N, Alum

262,826 Points

I understand the frustration. We have had employees configure their hmail accounts in Outlook and they have been able to send. This seems to be an issue with the Zimbra client. If you have Outlook try that, if not, try Mozilla Thunderbird. You can download it for free.

Drew

2013-10-16T13:43:56+00:00

Martin

6,120 Points

This mess is beyond absurd! Homestead, taking incompetency to levels previously unknown to mankind....geeeeeze!

6 years ago

KC9NRN

332 Points

Well, back to error messages...

Cannot connect to server.
method: SearchRequest
msg: Cannot connect to server.
code: EMPTY_RESPONSE

2013-10-16T18:49:38+00:00

Mike F., Alum

184,698 Points

I see this post was created before the sending issue was resolved. Let us know if you are still having problems. Please post any error messages or email bounce messages including the time/date stamp. Thanks

Mike

6 years ago

KC9NRN

332 Points

Ok, finally in, try to send email... I have been patient but it's wearing very thin..

First time..
"method: [unknown]
msg: Invalid address: Ronda Andersen . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient rondaa@northwestoncology.com: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-6718://mail7.homesteadmail.com/service/soap/SendMsgRequest:1381932858813:6c8ed91928f77c06
request:
Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail","

Second time.

"method: [unknown]
msg: Invalid address: Ronda Andersen . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient rondaa@northwestoncology.com: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-6631://mail7.homesteadmail.com/service/soap/SendMsgRequest:1381932874325:6c8ed91928f77c06
request:
Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",

2013-10-16T18:36:50+00:00

Mike F., Alum

184,698 Points

Hi Erik5228, I see this was posted before the sending issue was resolved this morning. If you are still getting these messages, Please post again, and be sure to include the entire email with date/time stamp. Thanks

Mike

6 years ago

tonia0986

114 Points

Ever since homestead has had an issue with email I am getting so much spam. Please fix this or I will have to find another host, I understand things like this happen however, this is taking way to long. I will expect to see a credit also on my account thank you!

2013-10-16T17:06:47+00:00

Mike F., Alum

184,698 Points

We understand your frustration and are working diligently to improve the service. The temporary outage this morning was caused by some planned maintenance to the servers, as they are still making various adjustments. We've been advised by our email admin team that there will be some continued maintenance and over the coming weeks, there will be much improvement on the amount of spam.

Mike

6 years ago

Dee Dee0596

3,126 Points

EMAIL IS NOT WORKING, IT WAS NEVER FIXED. THIS IS AN IMPORTANT LEGAL CLIENT!!!!!
This is the message this morning:

Message not sent; one or more addresses were not accepted.
Rejected addresses: Aletha Harris <aharris@toughlawfirm.net>

--------------------------------------------------------------------------------

method: [unknown]
msg: Invalid address: Aletha Harris . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient aharris@toughlawfirm.net: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-261253://mail11.homesteadmail.com/service/soap/SendMsgRequest:1381934120098:5b4e4deb48e0e198
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
did: "188709",
e: [
0: {
a: "aharris@toughlawfirm.net",
add: "0",
p: "Aletha Harris",
t: "t"
},
1: {
a: "king@forensicgenealogyservices.com",
p: "Dee Dee King, Certified Genealogist",
t: "f"
}
],
id: "188709",
idnt: "a42e7e42-ee39-43ff-98aa-46fe82bfe307",
irt: {
_content: "<004401cec9d2$ce091560$6a1b4020$@net>"
},
mp: [
0: {
content: {

----- Original Message -----
From: "Aletha Harris" <aharris@toughlawfirm.net>
To: "Dee Dee King, Certified Genealogist" <king@forensicgenealogyservices.com>
Sent: Tuesday, October 15, 2013 1:17:27 PM
Attorney at Law

"
},
ct: "text/plain"
}
],
origid: "188668",
rt: "r",
su: {
_content: "Re: Solomon Moreno Estate"
}
},
suid: 1381934130906
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "king@forensicgenealogyservices.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 9
},
session: {
_content: 138978423,
id: 138978423
},
userAgent: {
name: "ZimbraWebClient - IE7 (Win)",
version: "7.2.0_GA_2669"
}
}
}

2013-10-16T15:25:40+00:00

Mike F., Alum

184,698 Points

Thank you for posting the error message. We are forwarding these to the email admins to research and fix.

I did notice two things in this particular message that might be problems.

1. The following message typically means that the email address you are trying to send to does not exist
".InvalidRecipientException: RCPT failed: Invalid recipient"

2. Near the bottom of the error it shows "ZimbraWebClient - IE7 (Win)"

Are you really using IE v.7 ?

Version 7 is very old and no longer supported. You will want to update your browser to a recent version 9 if possible (IE10 is not compatible at this time), or try a different browser such as Firefox, or Chrome.

2013-10-18T13:31:58+00:00

Dee Dee0596

3,126 Points

No, I am using Windows 9.

2013-10-18T13:59:41+00:00

Mike F., Alum

184,698 Points

We made some more adjustments yesterday afternoon. Double check that the email address was entered correctly and if you get the error again, let us know. Please post the full message here in case it is different.

Mike

6 years ago

Amy4027

160 Points

Drew N removed our post because we expressed our opinion of this being crap as it was offensive. Here is what I find offensive,

We are told that due to spam filters all these problems occured (I get more spam today then I ever did before.

We are not notified of your issues when we pay a top tier fee for a mediocre service

We are told all has been fixed and yet here we are again not able to send emails and getting error messages

And this one takes the cream of it all, we send emails that never arrive to either my gmail or yahoo accounts (no error message) and are told that it is there issue. Why is it then that we are able to email from yahoo to gmail and vise versa but not from zimbra???

2013-10-16T16:08:44+00:00

Amy4027

160 Points

Mike, we have been able to send the 10 emails we had saved in draft. It seems the problem was fixed for now. Thank you

2013-10-16T16:16:26+00:00

Mike F., Alum

184,698 Points

Yes. The email admins were performing some scheduled maintenance on the firewall. We continue to work on the spam issues and overall performance. There will likely be more scheduled maintenance in the coming weeks, and will do our best to notify everyone.

2013-10-16T17:25:00+00:00

Kathy Wildman

3,278 Points

The coming weeks are the most intense retail season of the year. Get this fixed!!!!!

6 years ago

John0701

2,444 Points

We have not been receiving our emails and have issue with sending them out as usual. This is not fixed and switching browsers etc. is not the issue! We are not receiving emails, notification of orders etc. and I sent a test email that still has not come thru. I was planning on calling for a big credit from all the business lost and absolute headache this has been, but then I see someone says they got a whooping $9 credit?? Are you kidding me?
There is no telling how many customers have written with questions, change of address, concerns etc. that we have not received. We pride ourselves on EXCELLENT customer service and they won't even get a response from us. I expect FULL compensation and I can assure you a measly $9 is not going to cut it. You have cost us all an immeasurable amount of time and lost business that we'll never get back.

2013-10-16T15:06:18+00:00

Martin

6,058 Points

Same here!!!!!!

2013-10-16T15:08:52+00:00

Mike F., Alum

184,698 Points

John0701, and Martin,

As I have stated in numerous threads (see above). We have to handle all credits and refunds one at a time. You are welcome to call us to discuss your situation as many customers have been impacted differently, (or not at all). You are welcome to call us at the number shown above.

Mike

2013-10-16T15:20:35+00:00

computare

326 Points

Mike what you have to realise is that these good people will contact your customer services and be very disappointed. The person I spoke to had no interest at all in dealing with the issue of compensation. In fact he kept saying that everything was alright now and that he was very very sorry.

In the end he said I could have one month's email costs returned but that there was nothing more that he could do except say how sorry he was.

It is not just a question of refunding how much we pay for your services. Surely you have to attempt to assess the level of damage that has been done to our reputations. I have just spent this afternoon telephoning clients to see what emails they have and have not received. I can assure you that $9 does not scratch the surface.

What really hurts a business like mine is the inability to communicate with customers (both existing and potential).

Your service has been so poor and I am afraid that is unforgivable.

2013-10-16T15:32:33+00:00

Mike F., Alum

184,698 Points

I am directly involved with our telephone agents and management team. I can not comment on the specifics of the situation you mention, but I do know that our management team has a solid record of making fair (and reasonable) decisions when compensating customers. If you have a personal issue you need to discuss, give us a call and speak with a manager.

6 years ago

computare

326 Points

By the way I have just managed to send a previously failed email through Zimbra.

2013-10-16T15:27:59+00:00

Mike F., Alum

184,698 Points

Thanks. I do believe the sending problem from this morning has been fixed, but I am waiting for official confirmation now.

6 years ago

Mike F., Alum

184,698 Points

We did get confirmation that the sending problems reported earlier this morning have been solved. https://community.homestead.com/homes...

6 years ago

Donna6063

114 Points

Mike,
I've been following this issue now for many weeks and had JUST begun to semi-trust using my corporations email accounts again. Customers are now calling us today asking why we have not responded to their emails from yesterday. They know we respond quickly! I can confirm 32 emails that have not been received from as least yesterday. Mike, how are we expected to run businesses and trust a company we are paying? My trust is gone again and I can not afford to continue letting Homestead run my reputation into the ground, but again, switching will take a lot of employee time that I need to have spent on making money for the corporation, not fixing your companies problems. Those in my company that use their email from the web are still getting error boxes. I do not because I use Outlook. So now, we are back to what started all of this long long ago. We are not receiving customer emails. What is going on now????????
WHERE are my lost emails that are NOT coming into our accounts? Its been 24-36 hours for most of them.
Donna Tisdale

2013-10-16T18:23:57+00:00

Mike F., Alum

184,698 Points

Hi Donna, I understand your frustration as I also own an online business and do understand the impact these outages can have.

With regard to your lost emails, we unfortunately don't have any way to track those down, or tell how many emails you lost. This most recent instance which occurred this morning had no effect on receiving emails. It was a firewall issue only affecting the outgoing server. Other than some outstanding blacklist problems, sending and receiving has been working fine for several days now. And the blacklist issues do not cause you to miss emails (unless the sender is blacklisted).

I can not comment on any action our management team takes, but I assure you they are taking this very seriously. In the end, we want you to do what is best for your business. We of course do not want to lose anyone's business, but if you decide you need to utilize another company we understand and respect that decision.

As an employee, I have a birds eye view and can see all the changes that will be coming in future weeks and months. I am extremely confident that the coming changes will be well accepted by our customers, but at the same time, drastic change will come with a few hiccups along the way.

Mike

2013-10-16T18:29:43+00:00

KC9NRN

332 Points

Quoting Mike "sending and receiving has been working fine for several days now."

It has?!?!? I'll hold off further comment, I need to go for a walk... I'll comment when I get back... that quote just cracks me up...

This conversation is no longer open for comments or replies.