Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
Mike F., Alum
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184,678 Points
Posted 6 years ago
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5,960 Points
method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-28477://mail10.homesteadmail.com/service/soap/SendMsgRequest:1381692769080:b41ecefbd752f645
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
did: "135118",
e: [
0: {
a: "skonlinenewsupdate@streetkingsokla.com",
add: "0",
p: "SKonlineNews Update",
t: "t"
},
1: {
a: "martin@streetkingsokla.com",
p: "Street Kings Online Headquarters",
t: "f"
}
],
id: "135118",
idnt: "d909b722-c5b0-4c64-a95d-eba725a8e5c0",
irt: {
_content: "<121133990.10761256.1381692653378.Java...>"
},
mp: [
0: {
ct: "multipart/alternative",
mp: [
0: {
content: {
_content: "
A news item has been posted on the SK News page here:
http://www.streetkingsokla.com/2008ne...
You have received this update because you are a registered member of the
Street Kings Car Club, Guthrie, Oklahoma U.S.A.
No response is necessary, if you wish to unsubscribe to this notification
service click on the appropriate link in the upper right hand corner of
the news page.
>>>> Please do not mark this email as spam! <<<<
>>>> Please do not respond (reply) to this email address as it is not monitored <<<<
>>>> My email: martin@streetkingsokla.com <<<<
Thanks!
Martin Blaney
SK Online World Headquarters
Guthrie, Oklahoma U.S.A.
www.streetkingsokla.com
"
},
ct: "text/plain"
},
1: {
content: {
_content: "<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000'><DIV>
<DIV>
<DIV>
<DIV><SPAN style="BACKGROUND-COLOR: rgb(255,255,255); FONT-SIZE: 12pt">A news item has been posted on the SK News page here:</SPAN><BR>
<DIV><SPAN></SPAN></DIV>
<DIV id=f3cdd1ef-c710-40c2-8e0b-2f384facc7d4>
<DIV style="BACKGROUND-COLOR: rgb(255,255,255)"><BR><A style="COLOR: rgb(0,0,139); CURSOR: pointer" href="http://www.streetkingsokla.com/2008ne...; target=_blank>http://www.streetkingsokla.com/2008ne... have received this update because you are a registered member of the <BR>Street Kings Car Club, Guthrie, Oklahoma U.S.A.<BR><BR>No response is necessary, if you wish to unsubscribe to this notification<BR>service click on the appropriate link in the upper right hand corner of <BR>the news page.</DIV>
<DIV style="BACKGROUND-COLOR: rgb(255,255,255); FONT-FAMILY: Arial; FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV><BR></DIV>
<DIV style="FONT-SIZE: 12pt">
<DIV>
<DIV><FONT color=#ff0000>>>>></FONT> Please do not mark this email as spam! <FONT color=#cc0000><<<<</FONT></DIV>
<DIV></DIV></DIV>
<DIV>
<DIV></DIV>
<DIV><FONT color=#cc0000>>>>></FONT> Please do not respond (reply) to this email address as it is not monitored <FONT color=#cc0000><<<<</FONT></DIV>
<DIV></DIV>
<DIV><FONT color=#33cc00><STRONG>>>>></STRONG></FONT> My email: <A style="COLOR: rgb(0,0,139); CURSOR: pointer" href="mailto:martin@streetkingsokla.com" target=_blank>martin@streetkingsokla.com</A> <STRONG><FONT color=#33cc00><<<<<BR><BR></FONT></STRONG>Thanks!</DIV></DIV>
<DIV style="FONT-SIZE: 12pt">
<DIV style="FONT-SIZE: 12pt">
<DIV></DIV>
<DIV>Martin Blaney</DIV>
<DIV>SK Online World Headquarters</DIV>
<DIV>
<DIV>Guthrie, Oklahoma U.S.A.</DIV>
<DIV></DIV>
<DIV><A style="COLOR: rgb(0,0,139); CURSOR: pointer" href="http://www.streetkingsokla.com/" target=_blank>www.streetkingsokla.com</A><... name="x"></SPAN><BR></DIV></div></body></html>"
},
ct: "text/html"
}
]
}
],
su: {
_content: "Demolition Derby Madness at CABT!"
}
},
suid: 1381694255335
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "martin@streetkingsokla.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 13
},
session: {
_content: 12096078,
id: 12096078
},
userAgent: {
name: "ZimbraWebClient - [unknown] (Win)",
version: "7.2.0_GA_2669"
}
}
}
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5,960 Points
Drew N, Alum
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262,816 Points
Drew
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5,960 Points
xxxx@att.net
Connected to 204.127.217.21 but sender was rejected.
Remote host said: 521-70.40.208.208 blocked by sbc:blacklist.mailrelay.att.net.
521 DNSRBL: Blocked for abuse. See http://att.net/blocks
This is a total BS! I need this fixed by Monday or I WILL BE TAKING LEGAL ACTION!
Drew N, Alum
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262,816 Points
Drew
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5,960 Points
I pay for several on-line services and have since 2006. I have never came across a more incompetent group than whoever is in charge of this mess.
HIRE SOMEONE THAT KNOWS WHAT THE HELL THEY ARE DOING!
Drew N, Alum
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262,816 Points
We are following the steps we need to follow to be removed from these lists as they come up, but they are lists maintained by other companies, so we need to follow their instructions and wait until they decide to remove us. Some take longer than others. AT&T seems to be very difficult in this case.
Drew
Drew N, Alum
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262,816 Points
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5,960 Points
Mike F., Alum
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184,678 Points
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5,960 Points
Mike F., Alum
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184,678 Points
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1,624 Points
Perhaps you can help me are any of your emails missing from your Hmail account. Mine are completely gone. I`ve gotten no response from customer service except for this
Drew - I have responded to your topic about the email. Please keep your questions confined to that thread at this point and we will get you taken care of.
Thanks
Maria
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3,106 Points
Mike F., Alum
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184,678 Points
Mike
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3,106 Points
Hi. This is the qmail-send program at outbound-ss-1162.bluehost.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
Connected to 204.127.217.21 but sender was rejected.
Remote host said: 521-67.222.47.136 blocked by sbc:blacklist.mailrelay.att.net.
521 DNSRBL: Blocked for abuse. See http://att.net/blocks
--- Enclosed are the original headers of the message.
I was sending a reply to someone with whom I have exchanged scores of email. I do not send spam.
Mike F., Alum
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184,678 Points
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3,106 Points
Mike F., Alum
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184,678 Points
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3,106 Points
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1,624 Points
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3,278 Points
Mike F., Alum
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184,678 Points
Mike
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3,278 Points
Mike F., Alum
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184,678 Points
- 72 Points
Mike F., Alum
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184,678 Points
Mike
- 72 Points
Mike F., Alum
-
184,678 Points
I know our company is going through a lot of change right now, but to clarify, Intuit was never really a website hosting company. They purchased Homestead a few years ago and just used the Homestead system. The transition from Intuit has not had any impact or influence on the recent email issues.
However, we do recognize our email system has had many severe issues and we continue to work on resolving them. The issues from earlier today have been solved and were related to some maintenance with the firewall. We continue to make adjustments and work on the blacklist and spam issues.
Mike
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3,278 Points
Mike F., Alum
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184,678 Points
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3,278 Points
Mike F., Alum
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184,678 Points
-
3,278 Points
Mike F., Alum
-
184,678 Points
-
3,278 Points
method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-30337://mail10.homesteadmail.com/service/soap/SendMsgRequest:1381797972000:b41ecefbd752f645
request:
Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "ken.bohac@usdoj.gov",
add: "0",
p: "ken bohac",
t: "t"
},
1: {
a: "kathy@kathywildman.com",
add: "0",
p: "kathy wildman",
t: "t"
},
2: {
a: "kathy@kathywildman.com",
p: "Kathy Wildman",
t: "f"
}
],
idnt: "e4fb672b-be4a-4a5c-91ea-f088f40f8162",
irt: {
_content: "<844940747.5346089.1381203343348.JavaM...>"
},
mp: [
0: {
content: {
_content: "Dear Ken,
I can offer a choice of colors for the Italian Renaissance Brick and Terracotta Ornament tie. I will attach an image. let me know your preference and I will ship your order.
Kathy
----- Original Message -----
From: "Kathy Wildman" <kathy@kathywildman.com>
To: "ken bohac" <ken.bohac@usdoj.gov>, "kathy wildman" <kathy@kathywildman.com>
Sent: Monday, October 7, 2013 11:35:43 PM
Subject: Ken Bohac - p 38 - Civilization and Architect neckties
Dear Ken,
Welcome back!
Thank you for your purchase described below. Please refer to purchase
order p38 when discussing this order. It is also the page in my paper/analog
order book where I copied your order. How did you find my website? Any story
behind your choice? Please add my site to your favorites and share it with
friends, colleagues and social networks.
I also have t-shirts, pens, neckties, bags, and mugs. Take advantage of
the flat rate shipping to add any number of items to the same address for $7.00
by priority mail includes tracking - insurance is extra. A single item can ship
for $4.00 by first class parcel - tracking and insurance is extra. Check out
recent page updates and join my list of followers at http://twitter.com/kattwild for infrequent announcements of major page updates.
Thanks, Kathy
--
Kathy Wildman
"Whatdidyoubringme?"
337 E. Main St.
Grafton, WV 26354
304-265-1474
Kathy@KathyWildman.com
kattwild@msn.com
http://whatdidyoubringme.com natural history t-shirts, neckties, books, hats, etc.
A portion of sales supports K-12 educational outreach
using school gardens to teach hands-on-science
Here is the order you submitted to Whatdidyoubringme?
Ken Bohac ken.bohac@usdoj.gov
1627 E. Delane Dr
Mahomet, IL 61853
USA
217-280-0075
Neckties
Codex Aureus I Necktie MA607 $30
Italian Renaissance Brick and Terracotta Ornament Collector
Unicef 7640 $25
Neckties Subtotal: $55
Shipping & Handling: $7
Grand Total: $62
Comments
--
Kathy Wildman
"Whatdidyoubringme?"
337 E. Main St.
Grafton, WV 26354
304-265-1474
Kathy@KathyWildman.com
kattwild@msn.com
http://whatdidyoubringme.com
natural history t-shirts, neckties, books, hats, etc.
A portion of sales supports K-12 educational outreach
using school gardens to teach hands-on-science
--
Kathy Wildman
"Whatdidyoubringme?"
337 E. Main St.
Grafton, WV 26354
304-265-1474
Kathy@KathyWildman.com
kattwild@msn.com
http://whatdidyoubringme.com
natural history t-shirts, neckties, books, hats, etc.
A portion of sales supports K-12 educational outreach
using school gardens to teach hands-on-science
"
},
ct: "text/plain"
}
],
origid: "117403",
rt: "r",
su: {
_content: "Re: Ken Bohac - p 38 - Civilization and Architect neckties"
}
},
suid: 1381799458082
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "kathy@kathywildman.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 50
},
session: {
_content: 12212961,
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userAgent: {
name: "ZimbraWebClient - FF3.0 (Win)",
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}
Mike F., Alum
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184,678 Points
Mike
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3,278 Points
Mike F., Alum
-
184,678 Points
Mike
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3,106 Points
-
420 Points
Drew N, Alum
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262,816 Points
The servers are currently operating smoothly and correctly. There are still some spam block tweaks to reduce your incoming spam and some outgoing blocks for a decreasing number of people. These are not internal systems issues, but are a result of the issues we have been experiencing. We are clearing them as possible when we are made aware of them.
Thanks
Drew
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130 Points
196.40.31.24 does not like recipient.
Remote host said: 554 Service unavailable; Client host [outbound-ss-82.bluehost.com] blocked using Barracuda Reputation; http://www.barracudanetworks.com/repu...
Giving up on 196.40.31.24.
Mike F., Alum
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184,678 Points
Mike F., Alum
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184,678 Points
Mike
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3,106 Points
Hi. This is the qmail-send program at outbound-ss-1162.bluehost.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
Connected to 72.167.238.201 but greeting failed.
Remote host said: 554-p3pismtp01-008.prod.phx3.secureserver.net
554 Your access to this mail system has been rejected due to spam or virus content. If you believe that this failure is in error, please submit an unblock request at http://unblock.secureserver.net
--- Enclosed are the original headers of the message.
Mike F., Alum
-
184,678 Points
-
3,106 Points
A network service error has occurred.
--------------------------------------------------------------------------------
method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-259987://mail11.homesteadmail.com/service/soap/SendMsgRequest:1381878410068:5b4e4deb48e0e198
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "forensic-genealogy-forum@googlegroups...",
add: "0",
t: "t"
},
1: {
a: "king@forensicgenealogyservices.com",
p: "Dee Dee King, Certified Genealogist",
t: "f"
}
],
idnt: "a42e7e42-ee39-43ff-98aa-46fe82bfe307",
irt: {
_content: "<BAY171-W57F639F6B47F112E999E88921B0@p...>"
},
mp: [
0: {
content: {
_content: "We have two canadian members - Melissa and Mark.
----- Original Message -----
From: "Melanie D. Holtz CG" <melanie_holtz@hotmail.com>
To: forensic-genealogy-forum@googlegroups...
Sent: Tuesday, October 15, 2013 6:00:22 PM
Subject: [CAFG] Tracing Canadian Heirs
Does anyone have experience in tracing Canadian heirs?
Sincerely,
Â
Melanie D. Holtz, CG
Holtz Research Services
7283-102 NC Hwy 42 W, #402
Raleigh, NCÂ 27603
Melanie@holtzresearch.com
www.holtzresearch.com
Â
"
},
ct: "text/plain"
}
],
origid: "188689",
rt: "r",
su: {
_content: "Re: [CAFG] Tracing Canadian Heirs"
}
},
suid: 1381878435750
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "king@forensicgenealogyservices.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 76
},
session: {
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},
userAgent: {
name: "ZimbraWebClient - IE7 (Win)",
version: "7.2.0_GA_2669"
}
}
}
Send Error Report
Hide Details
-
3,106 Points
A network service error has occurred.
--------------------------------------------------------------------------------
method: [unknown]
msg: system failure: Unable to send message
code: service.FAILURE
detail: soap:Receiver
trace: btpool0-259708://mail11.homesteadmail.com/service/soap/SendMsgRequest:1381883660106:5b4e4deb48e0e198
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
attach: {
mp: [
0: {
mid: "188698",
part: "2"
}
]
},
did: "188698",
e: [
0: {
a: "marian.fischer@navy.mil",
add: "0",
p: "Marian G CIV N135 Fischer, N135C",
t: "t"
},
1: {
a: "gerald.bach@navy.mil",
add: "0",
p: "Bach, Gerald",
t: "t"
},
2: {
a: "william.spafford@navy.mil",
add: "0",
p: "CIV N135 Spafford, William, N",
t: "t"
},
3: {
a: "rudolph.gonzales2@navy.mil",
add: "0",
p: "CIV OPNAV Gonzales, N135C, Rudy",
t: "t"
},
4: {
a: "king@forensicgenealogyservices.com",
p: "Dee Dee King, Certified Genealogist",
t: "f"
}
],
id: "188698",
idnt: "a42e7e42-ee39-43ff-98aa-46fe82bfe307",
irt: {
_content: "<1975482009.84344080.1381883651738.Jav...>"
},
mp: [
0: {
content: {
_content: "
d
--
Dee Dee King, Certified Genealogist (sm), Certificate 903
Contract Genealogist, US Navy Casualty POW/MIA Branch
Co-Director, Forensic Genealogy Institute http://www.forensicgenealogists.com/f...
Mail address - PO Box 1085, Manvel TX 77578
Telephone/fax 281-595-3090
www.forensicgenealogyservices.com/Nav...
www.facebook.com/forensicgenealogist
Certified Genealogist (CG) is a service mark (sm) of the Board for Certification of Genealogists®, conferred to associates who consistently meet ethical and competency standards in accord with peer-reviewed evaluations every five years, and the board name is registered in the US Patent & Trademark Office.
"
},
ct: "text/plain"
}
],
su: {
_content: "Morgan, George Jasper Jr report"
}
},
suid: 1381883685640
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "king@forensicgenealogyservices.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 90
},
session: {
_content: 138734164,
id: 138734164
},
userAgent: {
name: "ZimbraWebClient - IE7 (Win)",
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}
}
}
-
718 Points
Mike F., Alum
-
184,678 Points
-
490 Points
Message not sent; one or more addresses were not accepted.
Drew N, Alum
-
262,816 Points
Drew
-
326 Points
I thought you might like to know that the email service is still completely unacceptable even after a month of trying to get it right. This morning I find that it's failing again:
Message not sent; one or more addresses were not accepted.
Rejected addresses: Alan Martin ⁢alan.martin7080@ntlworld.com>
Any ideas what 'I' might be doing wrong other than persisting with Homestead?
- 70 Points
Have several deals I need to complete online this morning and keep getting the same error as other posts I see on this thread. NEED it fixed quickly!!!
I have tried many different email addresses and they all come back with the same error.....
Thanks for any help anyone can offer!
Message not sent; one or more addresses were not accepted.
Rejected addresses: tatja <tatja@bellsouth.net>
--------------------------------------------------------------------------------
method: [unknown]
msg: Invalid address: tatja . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient tatja@bellsouth.net: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-2262://mail9.homesteadmail.com/service/soap/SendMsgRequest:1381927083847:822fc6fdbf36389f
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
e: [
0: {
a: "tatja@bellsouth.net",
add: "0",
p: "tatja ",
t: "t"
},
1: {
a: "andrea@gosignsmart.com",
p: "Andrea @ SignSmart",
t: "f"
}
],
idnt: "1fe37ed6-3b99-4df9-a877-a9a7e400aecb",
mp: [
0: {
ct: "multipart/alternative",
mp: [
0: {
content: {
_content: "ddfs
Andrea DeFrancisco
Â
Sign Smart
www.GoSignSmart.com
Â
The Shirt and Banner Store
www.TheShirtandBannerStore.com Â
Â
704.241.9694
"
},
ct: "text/plain"
},
1: {
content: {
_content: "<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 12pt; color: #000099'>ddfs<BR><BR>
<DIV><SPAN name="x"></SPAN>
<DIV>
<DIV>
<P><FONT face="bookman old style, new york, times, serif">Andrea DeFrancisco</FONT></P>
<P><STRONG><EM></EM></STRONG> </P>
<P><STRONG><EM>Sign<FONT color=#33cc00>Smart</FONT></EM></STRONG></P>
<P><A href="http://www.gosignsmart.com/">...;
<P><EM><STRONG></STRONG></EM> </P>
<P><EM><STRONG><FONT color=#993399>The Shirt and Banner Store</FONT></STRONG></EM></P>
<P><A href="http://www.theshirtandbannerstore.com...;
<P> </P>
<P>704.241.9694</P></DIV></DIV><SPAN name="x"></SPAN><BR></DIV></div></body></html>"
},
ct: "text/html"
}
]
}
],
su: {
_content: "ddd"
}
},
suid: 1381927083750
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "andrea@gosignsmart.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 2
},
session: {
_content: 1277211,
id: 1277211
},
userAgent: {
name: "ZimbraWebClient - [unknown] (Win)",
version: "7.2.0_GA_2669"
}
}
}
Send Error Report
Hide Details
-
90 Points
So..... I guess.... It doesn't matter that my business depends on being able to communicate with clients. Just wait it out. Unbelievable...... I'm really tired of this. Anyone have any suggestions on taking my email and website somewhere else?
Mike F., Alum
-
184,678 Points
Are you still having this issue. I see that this message was posted during an outage we had early this morning.
Mike
-
90 Points
"Message not sent; one or more addresses were not accepted.
Rejected addresses"
I emailed this same person yesterday and it went through. I can't send any emails out. I keep getting the same error message.
Drew N, Alum
-
262,816 Points
Drew
-
5,960 Points
-
332 Points
Cannot connect to server.
method: SearchRequest
msg: Cannot connect to server.
code: EMPTY_RESPONSE
Mike F., Alum
-
184,678 Points
Mike
-
332 Points
First time..
"method: [unknown]
msg: Invalid address: Ronda Andersen . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient rondaa@northwestoncology.com: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-6718://mail7.homesteadmail.com/service/soap/SendMsgRequest:1381932858813:6c8ed91928f77c06
request:
Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail","
Second time.
"method: [unknown]
msg: Invalid address: Ronda Andersen . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient rondaa@northwestoncology.com: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-6631://mail7.homesteadmail.com/service/soap/SendMsgRequest:1381932874325:6c8ed91928f77c06
request:
Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
Mike F., Alum
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184,678 Points
Mike
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114 Points
Mike F., Alum
-
184,678 Points
Mike
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3,106 Points
This is the message this morning:
Message not sent; one or more addresses were not accepted.
Rejected addresses: Aletha Harris <aharris@toughlawfirm.net>
--------------------------------------------------------------------------------
method: [unknown]
msg: Invalid address: Aletha Harris . com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is: com.zimbra.cs.mailclient.smtp.InvalidRecipientException: RCPT failed: Invalid recipient aharris@toughlawfirm.net: 554 5.7.1 : Relay access denied
code: mail.SEND_ABORTED_ADDRESS_FAILURE
detail: soap:Sender
trace: btpool0-261253://mail11.homesteadmail.com/service/soap/SendMsgRequest:1381934120098:5b4e4deb48e0e198
request: Body: {
SendMsgRequest: {
_jsns: "urn:zimbraMail",
m: {
did: "188709",
e: [
0: {
a: "aharris@toughlawfirm.net",
add: "0",
p: "Aletha Harris",
t: "t"
},
1: {
a: "king@forensicgenealogyservices.com",
p: "Dee Dee King, Certified Genealogist",
t: "f"
}
],
id: "188709",
idnt: "a42e7e42-ee39-43ff-98aa-46fe82bfe307",
irt: {
_content: "<004401cec9d2$ce091560$6a1b4020$@net>"
},
mp: [
0: {
content: {
----- Original Message -----
From: "Aletha Harris" <aharris@toughlawfirm.net>
To: "Dee Dee King, Certified Genealogist" <king@forensicgenealogyservices.com>
Sent: Tuesday, October 15, 2013 1:17:27 PM
Attorney at Law
"
},
ct: "text/plain"
}
],
origid: "188668",
rt: "r",
su: {
_content: "Re: Solomon Moreno Estate"
}
},
suid: 1381934130906
}
},
Header: {
context: {
_jsns: "urn:zimbra",
account: {
_content: "king@forensicgenealogyservices.com",
by: "name"
},
authToken: "(removed)",
notify: {
seq: 9
},
session: {
_content: 138978423,
id: 138978423
},
userAgent: {
name: "ZimbraWebClient - IE7 (Win)",
version: "7.2.0_GA_2669"
}
}
}
Mike F., Alum
-
184,678 Points
I did notice two things in this particular message that might be problems.
1. The following message typically means that the email address you are trying to send to does not exist
".InvalidRecipientException: RCPT failed: Invalid recipient"
2. Near the bottom of the error it shows "ZimbraWebClient - IE7 (Win)"
Are you really using IE v.7 ?
Version 7 is very old and no longer supported. You will want to update your browser to a recent version 9 if possible (IE10 is not compatible at this time), or try a different browser such as Firefox, or Chrome.
Mike F., Alum
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184,678 Points
Mike
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160 Points
We are told that due to spam filters all these problems occured (I get more spam today then I ever did before.
We are not notified of your issues when we pay a top tier fee for a mediocre service
We are told all has been fixed and yet here we are again not able to send emails and getting error messages
And this one takes the cream of it all, we send emails that never arrive to either my gmail or yahoo accounts (no error message) and are told that it is there issue. Why is it then that we are able to email from yahoo to gmail and vise versa but not from zimbra???
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160 Points
Mike F., Alum
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184,678 Points
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3,278 Points
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2,444 Points
There is no telling how many customers have written with questions, change of address, concerns etc. that we have not received. We pride ourselves on EXCELLENT customer service and they won't even get a response from us. I expect FULL compensation and I can assure you a measly $9 is not going to cut it. You have cost us all an immeasurable amount of time and lost business that we'll never get back.
Mike F., Alum
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184,678 Points
As I have stated in numerous threads (see above). We have to handle all credits and refunds one at a time. You are welcome to call us to discuss your situation as many customers have been impacted differently, (or not at all). You are welcome to call us at the number shown above.
Mike
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326 Points
In the end he said I could have one month's email costs returned but that there was nothing more that he could do except say how sorry he was.
It is not just a question of refunding how much we pay for your services. Surely you have to attempt to assess the level of damage that has been done to our reputations. I have just spent this afternoon telephoning clients to see what emails they have and have not received. I can assure you that $9 does not scratch the surface.
What really hurts a business like mine is the inability to communicate with customers (both existing and potential).
Your service has been so poor and I am afraid that is unforgivable.
Mike F., Alum
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184,678 Points
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326 Points
Mike F., Alum
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184,678 Points
Mike F., Alum
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184,678 Points
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114 Points
I've been following this issue now for many weeks and had JUST begun to semi-trust using my corporations email accounts again. Customers are now calling us today asking why we have not responded to their emails from yesterday. They know we respond quickly! I can confirm 32 emails that have not been received from as least yesterday. Mike, how are we expected to run businesses and trust a company we are paying? My trust is gone again and I can not afford to continue letting Homestead run my reputation into the ground, but again, switching will take a lot of employee time that I need to have spent on making money for the corporation, not fixing your companies problems. Those in my company that use their email from the web are still getting error boxes. I do not because I use Outlook. So now, we are back to what started all of this long long ago. We are not receiving customer emails. What is going on now????????
WHERE are my lost emails that are NOT coming into our accounts? Its been 24-36 hours for most of them.
Donna Tisdale
Mike F., Alum
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184,678 Points
With regard to your lost emails, we unfortunately don't have any way to track those down, or tell how many emails you lost. This most recent instance which occurred this morning had no effect on receiving emails. It was a firewall issue only affecting the outgoing server. Other than some outstanding blacklist problems, sending and receiving has been working fine for several days now. And the blacklist issues do not cause you to miss emails (unless the sender is blacklisted).
I can not comment on any action our management team takes, but I assure you they are taking this very seriously. In the end, we want you to do what is best for your business. We of course do not want to lose anyone's business, but if you decide you need to utilize another company we understand and respect that decision.
As an employee, I have a birds eye view and can see all the changes that will be coming in future weeks and months. I am extremely confident that the coming changes will be well accepted by our customers, but at the same time, drastic change will come with a few hiccups along the way.
Mike
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332 Points
It has?!?!? I'll hold off further comment, I need to go for a walk... I'll comment when I get back... that quote just cracks me up...
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.