Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
If you would like your voice to be heard you are welcome to voice your complaint here. If you do have questions on our email service or other products feel free to post to the relevant threads.
Mike F., Alum
-
184,678 Points
Posted 6 years ago
-
244 Points
-
302 Points
So, I've now lost multiple tens of thousands of dollars, and you still have no ****ing ETA? Are you serious? I got ONE FREE MONTH of hosting. Really? That's like 1/2000th of my financial cost due to your ineptitude and refusal to fix your problems. 20 free years of hosting would still not repay me for the costs I've borne due to your complete lack of competence.
I was told Friday. And now, on Friday, you're saying you have no ETA. HAHAHAHAHAHAHA, wow, this company is such a complete joke, and I'm a fool for believing you could fix any problem in under a month.
So, I suppose you'll be getting sued out of existence. Thanks for the free month to find a competent hosting service.
I was told Friday. And now, on Friday, you're saying you have no ETA. HAHAHAHAHAHAHA, wow, this company is such a complete joke, and I'm a fool for believing you could fix any problem in under a month.
So, I suppose you'll be getting sued out of existence. Thanks for the free month to find a competent hosting service.
-
302 Points
206.125.40.130 does not like recipient.
Remote host said: 451 5.0.0 Contact your system administrator: 67.222.38.55 because you are a spammer listed on an RBL spamcop.net
Giving up on 206.125.40.130.
I'm not going to try again; this message has been in the queue too long.
Huh, a referral to a peer. Lovely. So since wednesday this person has been waiting for her referral, and I'm a "spammer" - lovely spam filter you installed.
Remote host said: 451 5.0.0 Contact your system administrator: 67.222.38.55 because you are a spammer listed on an RBL spamcop.net
Giving up on 206.125.40.130.
I'm not going to try again; this message has been in the queue too long.
Huh, a referral to a peer. Lovely. So since wednesday this person has been waiting for her referral, and I'm a "spammer" - lovely spam filter you installed.
-
92 Points
-
5,960 Points
Mike F., Alum
-
184,678 Points
-
1,322 Points
Has anyone figured out a solution for now? I'm not talking about Homestead employees, I'm asking other website owners like me.. Someone from Homestead suggested Thunderbird email, but I'm not sure they realize that we (website owners) would then have to change our email address on multiple pages (for me anyways).
I might easily have my email listed 75 times or more on my websites..
Has anyone figured out a way to make this easier for now without having to dish out more money for spam programs ourselves?
Also, what is this "blacklist" homestead keeps mentioning???
I might easily have my email listed 75 times or more on my websites..
Has anyone figured out a way to make this easier for now without having to dish out more money for spam programs ourselves?
Also, what is this "blacklist" homestead keeps mentioning???
-
144 Points
I switched my email to Google - $5 a month, and their customer service was phenomenal compared to the way Homestead has been. Since this is the second MAJOR email problem in just a few months, I simply can't rely on Homestead any more.
You can keep your same email addresses (whatever@yourdomainname.com) and still have your website hosted through Homestead, should you desire. If you just want to make the switch temporary, you get the first 30 days for free, so if you REALLY wanted to switch back to Homestead when things are "fixed" you could do that. I do recommend if you use Google to call their 800 number - the way Homestead is set up you can't do the easy "automatic" type switch. But Google's tech support was awesome, and they ARE open on the weekend - both tomorrow and Sunday.
Once you are hosted through somewhere else (like Google/Gmail) their spam protectors will keep you going - no need to take it on yourself.
My guess is the "blacklist" they are talking about is similar what happened with the last fiasco - as the Homestead email servers mess things up/allow spam & spammers through (for lack of a more technical term), other domains start to recognize Homestead based emails as spam. When that happens, they will "blacklist" ANY email from Homestead, including yours. It can take days or even weeks to get all of the blacklists removed, because it has to be done individually. At least that's my very loose recollection of how it goes.
-Mary (another small business owner stuck in the same boat as the rest of you)
You can keep your same email addresses (whatever@yourdomainname.com) and still have your website hosted through Homestead, should you desire. If you just want to make the switch temporary, you get the first 30 days for free, so if you REALLY wanted to switch back to Homestead when things are "fixed" you could do that. I do recommend if you use Google to call their 800 number - the way Homestead is set up you can't do the easy "automatic" type switch. But Google's tech support was awesome, and they ARE open on the weekend - both tomorrow and Sunday.
Once you are hosted through somewhere else (like Google/Gmail) their spam protectors will keep you going - no need to take it on yourself.
My guess is the "blacklist" they are talking about is similar what happened with the last fiasco - as the Homestead email servers mess things up/allow spam & spammers through (for lack of a more technical term), other domains start to recognize Homestead based emails as spam. When that happens, they will "blacklist" ANY email from Homestead, including yours. It can take days or even weeks to get all of the blacklists removed, because it has to be done individually. At least that's my very loose recollection of how it goes.
-Mary (another small business owner stuck in the same boat as the rest of you)
-
1,322 Points
Thank you Mary.. Sounds good, but is this different than gmail? or is the $5 a month to carry our domain email address?
-
144 Points
The $5 a month is to carry your own domain address. When you view your email online the format will look the same as a gmail account, but you will be able to receive your business email. You can then re-set Outlook (or whatever you use) and your phone to the new settings. So, for example, I already had a google email - myname@gmail.com. I still have that (for free) but also have mary@mydomainname.com and info@mydomainname.com (as example) that I pay the $5 to have Google host. I log into each account (the gmail and business emails) separately.
If you sign up for a year it's $4 something (per month) instead of $5. I figured I'd use it for a while and see if I like it, then switch to the cheaper option if I'm happy.
Either way, it's peanuts for the peace of mind - I've never had an issue with my gmail account, and with their stellar customer service today (no wait on phone que, support person that acted like a person (not just reading from a script), and follow up with an email reiterating everything we had done and links for support on what we talked about me doing in the future), I don't expect I will.
If you sign up for a year it's $4 something (per month) instead of $5. I figured I'd use it for a while and see if I like it, then switch to the cheaper option if I'm happy.
Either way, it's peanuts for the peace of mind - I've never had an issue with my gmail account, and with their stellar customer service today (no wait on phone que, support person that acted like a person (not just reading from a script), and follow up with an email reiterating everything we had done and links for support on what we talked about me doing in the future), I don't expect I will.
-
1,322 Points
thank you for the info... and also for the blacklist info.. I didn't even realize there was another issue with homesteads email a few months ago.. now I'm wondering if customers weren't receiving my replies or if I didn't receive their emails to begin with without even knowing it.. I'm going to check out the gmail info right now..
-
302 Points
Try moving to Web.com. It's a better deal and very friendly service. Don't use gmail, it looks unprofessional.
-
2,206 Points
Just a warning: I switched to Bluehost.com for my email but kept homestead as my host for my website. Everything was working, but suddenly today, my emails have been bounced back as blacklisted. Bluehost states they are working on the issue. So it's just not homestead that seems to have this type of blacklist problem. One good thing is I can still receive email, and some are getting through. If you are on a shared host for emails this could happen wherever you go (regarding blacklisting).
I keep checking on here to see if homestead fixes their emails, since I liked their address book, and email set up.
Some of my clients providers had be my emails blocked with homestead, and now with my new provider also! It's very hard to do business this way.
I keep checking on here to see if homestead fixes their emails, since I liked their address book, and email set up.
Some of my clients providers had be my emails blocked with homestead, and now with my new provider also! It's very hard to do business this way.
-
246 Points
-
400 Points
I've been with Homestead since 2006 and I have never had a problem like this in the past. Do you know what that tells me? It tells me that Homestead does a pretty GOOD job the majority of the time. I am surprised at the excess of indignant comments. Have you not ever made a mistake in your life? Have you considered that Homestead is going through the same struggles we are, only on a much LARGER scale? I seriously doubt that the Homestead employees are all sitting around having a laugh at our expense AND it sounds like the problem is the spam filter program they installed, not Homestead.
Here is an email I sent out to all my customers who have email through me. You are welcome to use it:
You may have noticed problems with your email recently (excessive spam, slow delivery, undeliverable notifications, etc.) and I wanted to give you an update about what is going on.
THE PROBLEM: Apparently Homestead began using a new spam filter. It failed. Their current server was not able to maintain the amount of emails coming through so it has been randomly sending out undeliverable “over quota” responses. I actually noticed quite a bit of spam coming through one of my email accounts, but I assumed it was something I clicked on or sent that put me on a list. I’m so relieved to find out it wasn’t me (it was driving me crazy).
LATEST UPDATE: I was informed by Homestead that they just installed 2 new servers and have the outgoing email problem resolved as of today. They should have the incoming problems fixed soon, but they are not able to give an ETA at this time.
WHAT TO DO:
• What I have been telling everyone at this point is to try a second time if the email does not go through the first time. I’ve tested it and it is completely random. One email goes through fine, the next one doesn’t. Also, not everyone is affected, so you may not have even noticed it (I have several email accounts through Homestead and only one of them is affected).
• If you haven’t checked your website email in a while, you might want to sign on and check to see if you have excessive spam, then delete it. I can also do that for you if you’d like. Just reply to this email and I will be glad to check it and delete any spam that has accumulated.
• If you have not received a response to an email you’ve sent this past week, you may want to re-contact the person to inform them that you have been experiencing problems with your email and confirm whether they have received/responded to your email.
• I know this is a huge inconvenience for those that have been affected. Thank you so much for your patience while Homestead gets this problem resolved.
WHAT I CAN DO FOR YOU:
• I will be glad to go into your email account and delete any accumulated spam. Just reply to this email with that request.
• I can add a note on the contacts page of your website indicating that the email is currently experiencing technical difficulties. Just reply to this email if you would like me to do that.
• Anything else that is within my capabilities. Just ask!
Again, thanks for your patience!
Here is an email I sent out to all my customers who have email through me. You are welcome to use it:
You may have noticed problems with your email recently (excessive spam, slow delivery, undeliverable notifications, etc.) and I wanted to give you an update about what is going on.
THE PROBLEM: Apparently Homestead began using a new spam filter. It failed. Their current server was not able to maintain the amount of emails coming through so it has been randomly sending out undeliverable “over quota” responses. I actually noticed quite a bit of spam coming through one of my email accounts, but I assumed it was something I clicked on or sent that put me on a list. I’m so relieved to find out it wasn’t me (it was driving me crazy).
LATEST UPDATE: I was informed by Homestead that they just installed 2 new servers and have the outgoing email problem resolved as of today. They should have the incoming problems fixed soon, but they are not able to give an ETA at this time.
WHAT TO DO:
• What I have been telling everyone at this point is to try a second time if the email does not go through the first time. I’ve tested it and it is completely random. One email goes through fine, the next one doesn’t. Also, not everyone is affected, so you may not have even noticed it (I have several email accounts through Homestead and only one of them is affected).
• If you haven’t checked your website email in a while, you might want to sign on and check to see if you have excessive spam, then delete it. I can also do that for you if you’d like. Just reply to this email and I will be glad to check it and delete any spam that has accumulated.
• If you have not received a response to an email you’ve sent this past week, you may want to re-contact the person to inform them that you have been experiencing problems with your email and confirm whether they have received/responded to your email.
• I know this is a huge inconvenience for those that have been affected. Thank you so much for your patience while Homestead gets this problem resolved.
WHAT I CAN DO FOR YOU:
• I will be glad to go into your email account and delete any accumulated spam. Just reply to this email with that request.
• I can add a note on the contacts page of your website indicating that the email is currently experiencing technical difficulties. Just reply to this email if you would like me to do that.
• Anything else that is within my capabilities. Just ask!
Again, thanks for your patience!
-
302 Points
Yeah....so they've lost their clients millions of dollars, (they've lost me $50kish by now, and that's just one person,) and you want to defend them? How is working for them going?
I've started the process of switching hosts. When I called the company I'm switching to, they told me they are inundated with soon to be former clients of this very hosting service.
So whenever you or Intuit/Homestead wants to pay for $50k in damages, plus personally emailing apologies to all my clients for their mistakes, you and the CEO of this company will be forgiven for that mistake. Otherwise, supporting them is incredibly suspect.
This has been poorly handled. VERY POORLY HANDLED. Only someone who was paid off by the company would support them. The rest of us are leaving or have left. They should be out of business by the year, and I expect a large class action suit against them. If you don't want to recoup your losses, don't join.
I've started the process of switching hosts. When I called the company I'm switching to, they told me they are inundated with soon to be former clients of this very hosting service.
So whenever you or Intuit/Homestead wants to pay for $50k in damages, plus personally emailing apologies to all my clients for their mistakes, you and the CEO of this company will be forgiven for that mistake. Otherwise, supporting them is incredibly suspect.
This has been poorly handled. VERY POORLY HANDLED. Only someone who was paid off by the company would support them. The rest of us are leaving or have left. They should be out of business by the year, and I expect a large class action suit against them. If you don't want to recoup your losses, don't join.
-
400 Points
I am not paid off by the company, but I am also not in the position of losing 50K, so maybe that makes the difference. I doubt a class action suit will work unless it is a class action suit against the developer of the spam filter.
Drew N, Alum
-
262,816 Points
Charmagne9970, Thank you for the kind words.
Kristen5978, I understand your frustration, and we will be sorry to see you leave. I see you have added new nameservers to your domain to point all services away from us, but you don't seem to have removed ours. To complete the domain pointing you will need to remove our nameservers from the DNS records or you will have problems.
Also, if you are pointing the domain, you will want to switch your account with us to domain hosting only for $14.99/year. If you plan on closing your account with us, then you need to transfer the domain away prior to closing, or the domain will expire next year.
Thanks
Drew
Kristen5978, I understand your frustration, and we will be sorry to see you leave. I see you have added new nameservers to your domain to point all services away from us, but you don't seem to have removed ours. To complete the domain pointing you will need to remove our nameservers from the DNS records or you will have problems.
Also, if you are pointing the domain, you will want to switch your account with us to domain hosting only for $14.99/year. If you plan on closing your account with us, then you need to transfer the domain away prior to closing, or the domain will expire next year.
Thanks
Drew
-
2,444 Points
This reply was created from a merged topic originally titled
Email not working again.
Just wanted to let you know the email is not working again. It was working (for the most part) over the weekend but is back to not working again. Everything is extremely delayed when trying to use it and emails are not being sent or received. I am guessing you put the Spam blocker back in place? I noticed a little more spam over the weekend but at least was able to use the email. Now, no spam but no use of email! PLEASE get this fixed once and for all. I know you are working on it but this is the second week of not being able to conduct our business, emails not received, orders not received and emails not sending. Unacceptable. Thank you in advance for getting this fixed permanently and expeditiously.
Email not working again.
Just wanted to let you know the email is not working again. It was working (for the most part) over the weekend but is back to not working again. Everything is extremely delayed when trying to use it and emails are not being sent or received. I am guessing you put the Spam blocker back in place? I noticed a little more spam over the weekend but at least was able to use the email. Now, no spam but no use of email! PLEASE get this fixed once and for all. I know you are working on it but this is the second week of not being able to conduct our business, emails not received, orders not received and emails not sending. Unacceptable. Thank you in advance for getting this fixed permanently and expeditiously.
-
1,322 Points
Your email was working correctly for a short time this weekend??? Are you sure?? Mine hasn't changed since this all began.. I'm receiving spam at a ridiculous rate every hour..
-
144 Points
-
808 Points
-
3,106 Points
-
102 Points
-
386 Points
-
112 Points
-
342 Points
-
246 Points
FYI--my outgoing email seemed to be working for a while and now it is getting blacklisted--AGAIN
-
246 Points
Another FYI--my incoming emails are being delayed by anywhere from and hour to a whole day. Very inconvenient. I've got to say, it doesn't feel like progress when things got a little bit better and then worse again.
-
3,106 Points
-
132 Points
-
114 Points
-
5,960 Points
-
3,278 Points
Mike F., Alum
Homestead recently implemented a new spam filter which has had some repercussions. Many customers are experiencing slowness and delivery problems due to an unusual amount of spam.
In addition some customer email accounts are not showing up on the Email Manager screen. Our email admins are working diligently to fix the problem by building new email servers with an improved spam filter. It will take some time to get the new servers installed and configured as well as get any remaining black lists issues resolved. Since this is a major upgrade there are numerous complexities and licensing issues we are dealing with. Therefore we still do not have a definitive ETA. We hope to have more details later which we will post at https://community.homestead.com/homes....
If you need a faster resolution we are recommending an alternate email host and you can find more information for that option at the following link:
https://community.homestead.com/homes...
Kathy Wildman
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domainkathywildman.com by inbound.homesteadmail.com. [209.157.71.80].
The error that the other server returned was:
554 5.7.1 : Recipient address rejected: Policy Rejection- Sender address quota exceeded: Throttled (Error code ERR-3375-T) Please refer to http://support.homestead.com/mail-blo... for more information.
Is the quota exceeded about the green bar on the Hmail page to the right of the people search box? It is only 25% filled so is this why mail is being rejected?
I just wish I knew how much is being blocked and if it is worth the possible complications to transfer my e-mail account. I just worry that things could get lost or the other e-mail would have a different set of problems.
Mike F., Alum
Kathy Wildman