Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
If you would like your voice to be heard you are welcome to voice your complaint here. If you do have questions on our email service or other products feel free to post to the relevant threads.
Mike F., Alum
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184,678 Points
Posted 6 years ago
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3,278 Points
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180 Points
The Intuit Homestead Email problem solution is to pay their "partner" (so we can assume Intuit gets a referral commission for email service that was supposed to be included in the service contractT&C without losing its monthly vig?
Sound familiar? Intuit Sued Over Removal Of Features To Force Upgrades http://goo.gl/EkoXGG
Let your state's consumer affairs department know:
For example:
Users in CA should contact Department of Consumer Affairs http://www.dca.ca.gov/
In NY, the Attorney General:http://www.ag.ny.gov/
In FL, the AG: http://myfloridalegal.com/consumer
Sound familiar? Intuit Sued Over Removal Of Features To Force Upgrades http://goo.gl/EkoXGG
Let your state's consumer affairs department know:
For example:
Users in CA should contact Department of Consumer Affairs http://www.dca.ca.gov/
In NY, the Attorney General:http://www.ag.ny.gov/
In FL, the AG: http://myfloridalegal.com/consumer
Mike F., Alum
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184,678 Points
Hello Gerard5809, To be clear, we are not removing any of our services, or forcing you to switch email providers. We are only providing this as an option. If you do choose to switch to an email provider, you are welcome to choose any company you wish.
Also, we have just received an update on the current email situation. We are awaiting some brand new email servers. You can see the announcement here: http://status.homestead.com/
Also, we have just received an update on the current email situation. We are awaiting some brand new email servers. You can see the announcement here: http://status.homestead.com/
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180 Points
Then why not offer Domain as a temporary fix, at your expense - they are your partner. How many customers will be stuck with the Domain bump up just to maintain business continuity? Not acceptable.
Mike F., Alum
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184,678 Points
Hello Gerard5809, To be clear, we are no longer affiliated with Intuit, removing any of your services, or forcing you to switch email providers. We are only providing this as an option. If you do choose to switch to an email provider, you are welcome to choose any company you wish.
Also, we have just received an update on the current email situation. We are awaiting some brand new email servers. You can see the announcement here: http://status.homestead.com/
Also, we have just received an update on the current email situation. We are awaiting some brand new email servers. You can see the announcement here: http://status.homestead.com/
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180 Points
Mike,
No, apparently Homestead is now owned by Endurance International Group, which also apparently owns Domain.com, to which Homestead has provided specific links to customers for email service that will, to the extent people respond, result in a revenue increase. And WSJ says Endurance just filed an IPO this month
No, apparently Homestead is now owned by Endurance International Group, which also apparently owns Domain.com, to which Homestead has provided specific links to customers for email service that will, to the extent people respond, result in a revenue increase. And WSJ says Endurance just filed an IPO this month
Mike F., Alum
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184,678 Points
Domain.com and Homestead are indeed owned by the same company. We do not wish to lose your business but you are at liberty to choose any other company you wish for your email service. This is definitely not a motive to make more money. Also, if you have not read the announcement I posted above you may wish to. As you can see we are making progress in getting this issue fixed.
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114 Points
Then, why aren't you giving us free email service from doman.com, a company you already own? Especially since the email service you provide isn't working? And...why would I switch to domain.com, your company, which may be having the same problems there?
Mike F., Alum
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184,678 Points
We don't own Domain.com. Even though we may have the same parent company we operate as completely separate businesses. I agree that in most cases a refund or credit is fair, but we need to handle these one at at time. I realize there are very long hold times due to this issue, you are welcome to contact a live support agent when it is more convenient and discuss are credit or refund. We are happy to do what is fair and reasonable.
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2,206 Points
Exactly, if your both owned by the same parent company, and Homestead cannot fix the problem, how dare you send us there and charge us more. Your company should be eating the cost and resolving the problem by forwarding all accounts there. What the heck have you all been doing the last few months. And what measures were put into place to insure we weren't blacklisted again? Obviously none, since it's happening again. And your finally buying a new email server? Seriously???
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94 Points
I went from not being able to access my email account at all on Sunday. Then I was receiving but couldn't sign in because it kept saying my password was wrong. Then the whole system server appeared to be down so I couldn't even log in to homestead.com. NOW I can get it but it's taking over 5 minutes JUST TO DELETE AN EMAIL FROM MY INBOX. WTF is going on over there??? All the responses to the customer (businesses) I've seen from the "support" team are pandering and vague. We are paying for a service here - aren't we at least entitled to a decent response and timely update????
Mike F., Alum
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184,678 Points
You can find the most recent updates on the Community home page under the Announcements section located on the right side of the page. Here's a link https://community.homestead.com/homes...
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100 Points
If the problem was installing a new spam filter... then uninstall it. I've never heard of a company having email problems let alone having it span multiple days. This is really bad and I'm baffled a work around (other than having people change their email, buy new service etc.) isn't available. As an engineer myself, it's near impossible to believe. You should take the hit and compensate every one of your customers. As reiterated in multiple other threads there has been such poor communication on the topic. Pretty bad guys. As the owner of a small farm, this is my peak season. No idea how you compensate for loss of business but I have lost... tough crap as a small business right? If anyone has friends/colleagues that might host somewhere else and regard them highly I'd be interested in knowing. This is one of the first issues I've really felt with homestead but the way it's being handled has me not wanting to experience it again.
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1,962 Points
Welcome to the wonderful world of Intuit............. I am sure they are simply setting us up for some $5 charge to "protect us" from the evils of hackers or ourselves or daisies that grow in the field next to your farm or ?????
Intuit.......... the Nickle and Dime You to Death Corporation.
They are the worst thing to happen to Homestead ever!!!!!! Matter of fact, the worst thing to happen to computing itself.
Intuit.......... the Nickle and Dime You to Death Corporation.
They are the worst thing to happen to Homestead ever!!!!!! Matter of fact, the worst thing to happen to computing itself.
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302 Points
LOL, I've actually had worse hosts, Peter, they do exist. They just cost slightly less. ;) That said, I'm sure they will charge us more for fixing the email, and then tell us our lost business is our problem because the TOS said so. Can't wait for the class action suit if they try.
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2,206 Points
I've been wondering about a class action suit myself. This service is creating financial ruin and it's not the first time. It's repeated problems month after month without solutions.
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248 Points
I'd join in
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302 Points
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490 Points
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274 Points
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92 Points
This reply was created from a merged topic originally titled
Unahappy customer.
Another unhappy customer right here. I am a lawyer and absolutely NEED email to work to communicate with my clients, courts, other lawyers, etc.
This is unacceptable!
Note: This topic was created from a reply on the I'm still having problems with my email. What should I do? topic.
Unahappy customer.
Another unhappy customer right here. I am a lawyer and absolutely NEED email to work to communicate with my clients, courts, other lawyers, etc.
This is unacceptable!
Note: This topic was created from a reply on the I'm still having problems with my email. What should I do? topic.
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290 Points
lol, very cool post.
Mike F., Alum
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184,678 Points
We are very sorry that we do not have time to respond to each and everyone of these posts in a timely manner. If you have not had time to review the Announcement page we do have an estimated ETA but it will take a few days to install and configure the new servers.
Also, several of you have been rightfully inquiring about compensation, refunds etc. We certainly do not expect you to pay for service that has failed you. You are welcome to call us to discuss a refund or credit. We will need to evaluate your situations on a personal level as each of you may be affected differently. We will do our best to work out a resolution that is fair and reasonable.
I will apologize before hand for the lengthy telephone queues, but you are welcome to call us at 800-710-1998 or contact a Live Chat agent here.
Hours of Operation for Live Support
All times listed in Pacific Time
Phone:
Mon-Fri 6:00am - 5:30pm
Sat-Sun Closed
Chat:
Mon-Fri 6:00am - 5:30pm
Sat-Sun Closed
Community:
Available 24x7
Also, several of you have been rightfully inquiring about compensation, refunds etc. We certainly do not expect you to pay for service that has failed you. You are welcome to call us to discuss a refund or credit. We will need to evaluate your situations on a personal level as each of you may be affected differently. We will do our best to work out a resolution that is fair and reasonable.
I will apologize before hand for the lengthy telephone queues, but you are welcome to call us at 800-710-1998 or contact a Live Chat agent here.
Hours of Operation for Live Support
All times listed in Pacific Time
Phone:
Mon-Fri 6:00am - 5:30pm
Sat-Sun Closed
Chat:
Mon-Fri 6:00am - 5:30pm
Sat-Sun Closed
Community:
Available 24x7
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144 Points
This has ALREADY been going on for over a week. Homestead first admitted there was a email server problem on September 17th. This is the second massive email problem that has affected me in just a few month's time.
There is no possible way to explain the damage to my business caused by delayed, incomplete or bounced back emails (that make it look like my own fault for the problem even). I have no way of reaching clients and nothing to tell them if I could.
And your solution is to PAY more money to a partner of yours, or to spend hours on the phone trying to call you for money off on my useless account??!! It's unacceptable.
My biggest complaint with the last fiasco, that caused me email issues for several months, was the way it was handled - poor communication, slow to realize the problem, slow to fix the problem and no sense of urgency or solution for your customers. Sad to see that hasn't changed.
What are you going to do for me?
There is no possible way to explain the damage to my business caused by delayed, incomplete or bounced back emails (that make it look like my own fault for the problem even). I have no way of reaching clients and nothing to tell them if I could.
And your solution is to PAY more money to a partner of yours, or to spend hours on the phone trying to call you for money off on my useless account??!! It's unacceptable.
My biggest complaint with the last fiasco, that caused me email issues for several months, was the way it was handled - poor communication, slow to realize the problem, slow to fix the problem and no sense of urgency or solution for your customers. Sad to see that hasn't changed.
What are you going to do for me?
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3,278 Points
I have just heard from a customer that "Hello Kathy--both the following message and the previous one didn't go through, both times the message was sender quota exceeded.
So I found this address on your website and am hoping that it will go through...
KGW" Now even homestead is making you look bad. At lesast there the spam goes into the hunk folder instead of the inbox. I guess the spam can get thru but my orders have been blocked. I am now losing sales and customers.
How can I define compensation for orders that I cannot know I have missed. This is almost as bad as the denial of service fiasco in December. What a way to run a business. Don't you beta test a new spam filter before you inflict it on your customers? Most people come to you because they can do their own site. I do not have an IT department to figure out a patch for your shoddy service.
So I found this address on your website and am hoping that it will go through...
KGW" Now even homestead is making you look bad. At lesast there the spam goes into the hunk folder instead of the inbox. I guess the spam can get thru but my orders have been blocked. I am now losing sales and customers.
How can I define compensation for orders that I cannot know I have missed. This is almost as bad as the denial of service fiasco in December. What a way to run a business. Don't you beta test a new spam filter before you inflict it on your customers? Most people come to you because they can do their own site. I do not have an IT department to figure out a patch for your shoddy service.
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3,278 Points
Make that Hotmail is making Homestead look bad. Perhaps I am the only customer left that remembers December 2011 Everyone else probably found another service provider to host their site. An expensive lesson then and even more now that my business survived and continued to grow until it was shut down again by Homestead. One year of free service was scant recompense for orders lost.
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3,278 Points
My customer who finally contactacted me thru my backup e-mail sent this to help your IT people resolve the problem. I kept the hotmail account on my page when I left it for the then less spam-filled Homestead e-mail. I did not want to loose returning customers who only had the earlier e-mail. I cannot imagine how many customers will not be as persistent. Certainly new customers would just move on to another supplier. This former customer was loyal enough to persist in trying to respond to my letter. During the 2011 denial of service fiasco I tried to contact customers and then had my e-mail account closed in mid December. I was accused of spam when I tried to alert my customers to the problem with the site and suggested alternate ways to access the info and place holiday orders. I hate the learning curve of a new provider but this is getting very expensive.
Delivery to the following recipient failed permanently:
kathy@kathywildman.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domainkathywildman.com by inbound.homesteadmail.com. [209.157.71.80].
The error that the other server returned was:
554 5.7.1 : Recipient address rejected: Policy Rejection- Sender address quota exceeded: Throttled (Error code ERR-3375-T) Please refer to http://support.homestead.com/mail-blo... for more information.
Delivery to the following recipient failed permanently:
kathy@kathywildman.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domainkathywildman.com by inbound.homesteadmail.com. [209.157.71.80].
The error that the other server returned was:
554 5.7.1 : Recipient address rejected: Policy Rejection- Sender address quota exceeded: Throttled (Error code ERR-3375-T) Please refer to http://support.homestead.com/mail-blo... for more information.
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3,066 Points
Gosh, that message is about the only one that is working!
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374 Points
Please take away the "quota exceeded" restrictions. I must keep deleting the SPAM so that I can receive the "real" email. It is a constant battle.
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290 Points
I have no spam, and only half of the 250 MB quota, but still being bounced due to "quota exceeded".
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400 Points
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326 Points
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2,206 Points
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186 Points
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90 Points
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140 Points
We are LOCAL GOVERNMENT, we trusted Homestead to be a solid company. We cannot send out emergency notices, road closures, etc to the public.
Our State & Federal agencies need to be able to email data to us!
Our site & email with Homestead is paid for with TAXPAYERS money. What will happen now??
Our State & Federal agencies need to be able to email data to us!
Our site & email with Homestead is paid for with TAXPAYERS money. What will happen now??
Mike F., Alum
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184,678 Points
Hi Mallory6540, Although we are working on getting the system up and running as soon as possible, you may want to look at a different email services that specializes in doing email blasts to large lists. When you CC a large list of people using an ordinary email client your emails will almost always get marked as spam. If you use a service such as Constant Contact, or Verticle Response, they use a different technology that makes it appear as though you are emailing one individual at a time and it prevents you from getting blacklisted.
Mike
Mike
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82 Points
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418 Points
Mike,
Here is what I would like to hear an answer to - how will we know if we have received all of the emails that were previously blocked? OR will we even receive backlogged emails?
Also, how do we know which of our emails were not sent - some seem to sneak through and make it to the intended recipient - others get lost in cyberspace.
I am reticent to make a global statement on my website about email service being down or resend emails to which I have not received a response as it brings into question my abilities as a business owner to make smart partner choices - like choosing Homestead for my email service.
I agree with all of the other customers who have posted. This upgrade is long overdue and better be the end of the issues with Homestead email. Reportedly this process has been in the works for over a year - but I guess I was being lied to then since clearly nothing was done to fix the issue. Am I being lied to now? When is it time to jump ship?
Why would so much effort be placed in the ability to create websites without the infrastructure to support the ecommerce that brings? Very short sided and disappointing.
I hope you are working around the clock to get this back up.
Here is what I would like to hear an answer to - how will we know if we have received all of the emails that were previously blocked? OR will we even receive backlogged emails?
Also, how do we know which of our emails were not sent - some seem to sneak through and make it to the intended recipient - others get lost in cyberspace.
I am reticent to make a global statement on my website about email service being down or resend emails to which I have not received a response as it brings into question my abilities as a business owner to make smart partner choices - like choosing Homestead for my email service.
I agree with all of the other customers who have posted. This upgrade is long overdue and better be the end of the issues with Homestead email. Reportedly this process has been in the works for over a year - but I guess I was being lied to then since clearly nothing was done to fix the issue. Am I being lied to now? When is it time to jump ship?
Why would so much effort be placed in the ability to create websites without the infrastructure to support the ecommerce that brings? Very short sided and disappointing.
I hope you are working around the clock to get this back up.
Mike F., Alum
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184,678 Points
Hi Greg2098, Unfortunately there is not a way to tell how many emails that will not be delivered. It depends on where they are being sent from and what type of email system is used. Some systems will try to redeliver emails a certain number of times over a period of time or days. Others may not reattempt after the first failure. It is for this reason that we have suggested several days ago, that if your business is extremely dependent on email, then you may want to recreate the email account with a different provider.
This upgrade is indeed long over due, and is just the first of many new things on our road-map. I know this is very frustrating for most of you but we are very confident that you'll be very pleased with some of the changes we have coming in months ahead.
This upgrade is indeed long over due, and is just the first of many new things on our road-map. I know this is very frustrating for most of you but we are very confident that you'll be very pleased with some of the changes we have coming in months ahead.
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122 Points
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208 Points
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274 Points
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112 Points
This reply was created from a merged topic originally titled
I'm sorry but this is just B*** S**.
Mike - I'm sorry but this is just B*** S***! I'm trying to understand...so I figure okay I'll set up Zoho and as soon as Homestead is back up I'll switch back. An inconvenience but not the end of the world. So, I go through the Zoho set up and...their site crashes!!!!!!!!!! I'm trying to run a business and I have no idea which of my customer's have received my proposals, accepted them or have told me to F*** off because they think I am not responding...THANKS!!
Note: This topic was created from a reply on the Do you need another alternative to Hmail? topic.
I'm sorry but this is just B*** S**.
Mike - I'm sorry but this is just B*** S***! I'm trying to understand...so I figure okay I'll set up Zoho and as soon as Homestead is back up I'll switch back. An inconvenience but not the end of the world. So, I go through the Zoho set up and...their site crashes!!!!!!!!!! I'm trying to run a business and I have no idea which of my customer's have received my proposals, accepted them or have told me to F*** off because they think I am not responding...THANKS!!
Note: This topic was created from a reply on the Do you need another alternative to Hmail? topic.
Mike F., Alum
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184,678 Points
Sorry, about that experience. Zoho is just a suggestion, but you can use any other email provider you wish. Even Google would be a good alternative.
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3,066 Points
I have been with Homestead, Mike, since Martha Stewart recommended Homestead not long after it was founded. Since Intuit took it over, the service has all gone downhill. I used to recommend Homestead all the time, now I warn people away. If I ever have time to find another domain host with email service that I can manage without html, I am moving all five of my accounts. Customer service is worthless, with people who sound like trainees cutting and pasting scripts into interminable chat sessions, reps who cannot even construct an English sentence with correct grammar, spelling, and punctuation. Management needs to take a long hard look at how this company has been run aground. One cannot see how a rosey future could exist with so many unsatisfied customers.
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326 Points
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1,322 Points
Mike F., Alum
Kathy Wildman
William8050
Rodney2196
Mike F., Alum
Alvaro0639
My solution, go to gmail or similar.