Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
Mike F., Alum
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184,678 Points
Posted 6 years ago
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3,278 Points
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180 Points
Sound familiar? Intuit Sued Over Removal Of Features To Force Upgrades http://goo.gl/EkoXGG
Let your state's consumer affairs department know:
For example:
Users in CA should contact Department of Consumer Affairs http://www.dca.ca.gov/
In NY, the Attorney General:http://www.ag.ny.gov/
In FL, the AG: http://myfloridalegal.com/consumer
Mike F., Alum
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184,678 Points
Also, we have just received an update on the current email situation. We are awaiting some brand new email servers. You can see the announcement here: http://status.homestead.com/
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180 Points
Mike F., Alum
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184,678 Points
Also, we have just received an update on the current email situation. We are awaiting some brand new email servers. You can see the announcement here: http://status.homestead.com/
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180 Points
No, apparently Homestead is now owned by Endurance International Group, which also apparently owns Domain.com, to which Homestead has provided specific links to customers for email service that will, to the extent people respond, result in a revenue increase. And WSJ says Endurance just filed an IPO this month
Mike F., Alum
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184,678 Points
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114 Points
Mike F., Alum
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184,678 Points
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2,206 Points
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94 Points
Mike F., Alum
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184,678 Points
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100 Points
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1,992 Points
Intuit.......... the Nickle and Dime You to Death Corporation.
They are the worst thing to happen to Homestead ever!!!!!! Matter of fact, the worst thing to happen to computing itself.
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302 Points
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2,206 Points
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302 Points
If the issue isn't cleared up by tomorrow, I'm taking my complaint to the attorney general. I've lost thousands thanks to your stupidity. This does not take this long to fix. It's a global problem. You need to personally apologize to every single person who missed out on sending an email.
Strange that when this happened, an email I never share started getting loads of spam too. I'd sure hate to see the legal hot water you are getting you already in. Persisting in this asinine state will only make things worse. No TOS will save your butts, and the longer it goes on, the more likely it is all of your employees will be living off of handouts and in the streets, and begging for welfare. Think about that.
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490 Points
Email Problems Continue.
Hi Homestead,
We would like to see evidence that Intuit/Homestead is sufficiently concerned about its customers and the harm being caused to its customers' businesses. Apologies and vague reassurances are inadequate.
Thanks.
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274 Points
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92 Points
Unahappy customer.
Another unhappy customer right here. I am a lawyer and absolutely NEED email to work to communicate with my clients, courts, other lawyers, etc.
This is unacceptable!
Note: This topic was created from a reply on the I'm still having problems with my email. What should I do? topic.
Mike F., Alum
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184,678 Points
Also, several of you have been rightfully inquiring about compensation, refunds etc. We certainly do not expect you to pay for service that has failed you. You are welcome to call us to discuss a refund or credit. We will need to evaluate your situations on a personal level as each of you may be affected differently. We will do our best to work out a resolution that is fair and reasonable.
I will apologize before hand for the lengthy telephone queues, but you are welcome to call us at 800-710-1998 or contact a Live Chat agent here.
Hours of Operation for Live Support
All times listed in Pacific Time
Phone:
Mon-Fri 6:00am - 5:30pm
Sat-Sun Closed
Chat:
Mon-Fri 6:00am - 5:30pm
Sat-Sun Closed
Community:
Available 24x7
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144 Points
There is no possible way to explain the damage to my business caused by delayed, incomplete or bounced back emails (that make it look like my own fault for the problem even). I have no way of reaching clients and nothing to tell them if I could.
And your solution is to PAY more money to a partner of yours, or to spend hours on the phone trying to call you for money off on my useless account??!! It's unacceptable.
My biggest complaint with the last fiasco, that caused me email issues for several months, was the way it was handled - poor communication, slow to realize the problem, slow to fix the problem and no sense of urgency or solution for your customers. Sad to see that hasn't changed.
What are you going to do for me?
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3,278 Points
So I found this address on your website and am hoping that it will go through...
KGW" Now even homestead is making you look bad. At lesast there the spam goes into the hunk folder instead of the inbox. I guess the spam can get thru but my orders have been blocked. I am now losing sales and customers.
How can I define compensation for orders that I cannot know I have missed. This is almost as bad as the denial of service fiasco in December. What a way to run a business. Don't you beta test a new spam filter before you inflict it on your customers? Most people come to you because they can do their own site. I do not have an IT department to figure out a patch for your shoddy service.
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3,278 Points
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3,278 Points
Delivery to the following recipient failed permanently:
kathy@kathywildman.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domainkathywildman.com by inbound.homesteadmail.com. [209.157.71.80].
The error that the other server returned was:
554 5.7.1 : Recipient address rejected: Policy Rejection- Sender address quota exceeded: Throttled (Error code ERR-3375-T) Please refer to http://support.homestead.com/mail-blo... for more information.
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3,106 Points
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374 Points
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290 Points
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400 Points
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326 Points
What would be useful is if were possible to identify and forward all of the bounced emails so that we know who has been attempting to contact us. Without this we are completely in the dark as to how much business disruption and loss we may have suffered.
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2,206 Points
I said no thank you and moved on to another email provider.
They really should disclose that they are both owned by the same parent company while they are sending everyone their way, at a charge to us no less!
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186 Points
worst email ever.
Worst. Email. Ever.
Note: This topic was created from a reply on the I'm still having problems with my email. What should I do? topic.
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90 Points
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140 Points
Our State & Federal agencies need to be able to email data to us!
Our site & email with Homestead is paid for with TAXPAYERS money. What will happen now??
Mike F., Alum
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184,678 Points
Mike
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82 Points
Practically out of business.
You have put me practically out of business with your email servers down and experiencing trouble for a week. I depend on my email billing, client engagement delivery and QuickBooks interface for virtually everything I do. Without the email servers doing the job, I am in trouble with lots of needs. If we aren't back up by the weekend, I am going to have to move my business somewhere reliable. Frankly, this should have never happened on this scale, along with the spam program issues. I have also been inundated with spam emails by the hundreds on my smartphone and Outlook since last week. I am really disgusted with this. R Moore CPA
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418 Points
Here is what I would like to hear an answer to - how will we know if we have received all of the emails that were previously blocked? OR will we even receive backlogged emails?
Also, how do we know which of our emails were not sent - some seem to sneak through and make it to the intended recipient - others get lost in cyberspace.
I am reticent to make a global statement on my website about email service being down or resend emails to which I have not received a response as it brings into question my abilities as a business owner to make smart partner choices - like choosing Homestead for my email service.
I agree with all of the other customers who have posted. This upgrade is long overdue and better be the end of the issues with Homestead email. Reportedly this process has been in the works for over a year - but I guess I was being lied to then since clearly nothing was done to fix the issue. Am I being lied to now? When is it time to jump ship?
Why would so much effort be placed in the ability to create websites without the infrastructure to support the ecommerce that brings? Very short sided and disappointing.
I hope you are working around the clock to get this back up.
Mike F., Alum
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184,678 Points
This upgrade is indeed long over due, and is just the first of many new things on our road-map. I know this is very frustrating for most of you but we are very confident that you'll be very pleased with some of the changes we have coming in months ahead.
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122 Points
Homestead will lose business if Email issues are not addressed NOW..
Mike: I have been a user of Homestead for roughly 2 years now, connecting to your firm through my relationship with Intuit. I appreciate your updates, but have to share that I am dumbfounded by the length of time this has taken to remediate. By my measure, it has been more than a week since email first started to be slow, or simply not work. I'd estimate that my productivity has been cut by 30% or more for more than a week...that represents an incredible cost to my business.
Small business, which I sense represent the majority of your firm's business, struggle daily to appear credible and professional when interacting with others in the business community. Being unable to respond promptly to emails, unable to send messages with attachments, or simply not receiving inbound emails...this makes us look like we're in the bush leagues compared to larger businesses. The actual and opportunity cost of being stuck with that image can't be overstated.
Please, fix these problems expeditiously or we will move our business to another provider.
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208 Points
I was thinking it was just the spam issue.
I was thinking it was just the spam issue, but today I have had 3 customers who didn't get my emails that I had shipped their orders - I shipped their orders on Monday and they just got the the emails today. The emails they replied to me on, showed the date as I had written them this morning when I had actually written them on Monday. Also other communication that they were waiting for that didn't get there until today. Caused more time to be spent smoothing things out... Come on Homestead. Get it together.
Note: This topic was created from a reply on the Why am I suddenly getting an unusual amount of spam in my email? topic.
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274 Points
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112 Points
I'm sorry but this is just B*** S**.
Mike - I'm sorry but this is just B*** S***! I'm trying to understand...so I figure okay I'll set up Zoho and as soon as Homestead is back up I'll switch back. An inconvenience but not the end of the world. So, I go through the Zoho set up and...their site crashes!!!!!!!!!! I'm trying to run a business and I have no idea which of my customer's have received my proposals, accepted them or have told me to F*** off because they think I am not responding...THANKS!!
Note: This topic was created from a reply on the Do you need another alternative to Hmail? topic.
Mike F., Alum
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184,678 Points
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3,106 Points
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326 Points
I did originally set up ntl as a temporary solution but I have to admit that I have warmed to the idea of knowing that the emails I am sending are being received by my customers. It is also nice to be able to receive their replies without the embarrassing misunderstanding that they thing I can't be bothered to reply.
Homestead will really need to up its game to keep me as an email customer - something that at this moment in time looks unlikely. It has been a week now since the start of these woes and I truly can't stress enough how disappointing this is.
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1,322 Points
.I keep getting emails showing replies.
Hmmmm...I keep getting emails showing replies other people have made talking about this ongoing problem, but when I come to this page, the new replies are gone.. How come? This is an ongoing problem and everyone needs to know what's going on..
This morning I pulled in 120 emails and 20 of them were good, the rest spam. I've also discovered that many of my emails are coming in 2 or 3 days after customer's have sent them, and I can only assume the same is happening with my replies, which will make my customers think I'm not very quick to contact them.
It's now been 8 days since I first wrote Homestead about this problem.. When can we expect this to be fixed??????? Days of weeding through all this spam is getting more and more annoying..
And you know what really annoys me? When I first wrote about this, I assumed it was just me, that I had done something wrong or my email account had been hacked, and when I used instant chat with a customer service rep, they never once mentioned that this was a problem with Homestead. And then when I wrote first wrote on this forum, they didn't fess up and admit this was a problem until a bunch of people started complaining.. Not cool homestead!!!You wasted a lot of my time. If you had just admitted this was your problem and there was nothing I could do about it, it would have been a lot better...
Note: This topic was created from a reply on the Why am I suddenly getting an unusual amount of spam in my email? topic.
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
Mike F., Alum
Kathy Wildman
William8050
Rodney2196
Mike F., Alum
Alvaro0639
My solution, go to gmail or similar.