Archived and Closed
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We're all being lied to enough by our government.. Think you could offer some down home honesty to your customers, PLEASE....
I've been with homestead for over 10 years, and when it was sold to Intuit, I was very afraid that it was the beginning of the end.. This just seems crazy to me that you can't fix a problem with spam/email problems faster than this? It's been almost 2 weeks now..
I would point the finger at Spamhaus as it blocks perfectly normal emails from well know recognised providers yet allows all manner of rubbish through to my email account.
Homestead must ditch Spamhaus at the earliest opportunity and get yourself back on track otherwise face a ruined reputation. All business services face the possibility of disruption but it is the manner in which normal service is restored that is the telling point. This problem has been with us since Friday 20th September!
I have had my website with Homestead since 2000. That is 13 years. I've been satisfied but these past 2 weeks have really made me think about cancelling my website and account.
I do haunted tours and this month is my CRAZY month. Now I am having hundreds of people buying spots on my tours and using my homestead email for confrmations which i CANNOT confirm. I have been able to get a few emails opened today to at least read them....but forget about replying. I get error messages and bounces.
As soon as I get a new website provider. I am moving. 10 years and this is what I get? "maybe it will be fixed by Oct 7th or 8th"?? NO thank you. I will be cancelling soon.
Unhappy Ghost Tour Owner
I already began the process to move. This is not a workable situation for a business owner.
And the communication (until they threw poor mike out here to listen to us all) has been horrible.
What company in America today takes nearly a month to resolve an email problem when customers are at stake?
I have to mirror a few comments,.
I have to mirror a few comments, I am not going to set up another email account which makes me look to my customers like I don't know what I'm doing. I contract to companies to fix their technical problems, having them email me at another address looks like I can't handle my own issues let alone theirs.
I have been a customer I think 11 years now, 2 companies I do work for can't receive my emails because I have... no correction... your SMTP server was blacklisted which makes me blacklisted.
If Comcast goes out, they don't ask me to go to DirecTV until it's resolved. I understand replacing a system is tedious and complex. What I don't understand is how I have to find out about it, no notification of the problems, I had to find out by chat box.
You want to retain customers? TALK TO THEM! I shouldn't have to find out I'm blacklisted because of work you guys are doing from SpamCop.
I have stuck with this company, it seems you'd be more than happy to see customers leave, I'm tempted to do so.
Note: This topic was created from a reply on the Do you need another alternative to Hmail? topic.
Glad to be done with the Zimbra crap. It was a real pain from the git go (2007). This fiasco was the end.
May be the end of Homestead also.....
I have told my clients to please call me due to HOSTED email issues out of my control. Endurance International Group now supposedly owns Homestead, something I was unaware of which might explain the billing errors I had last November.
I digress, right now the only good email I have received this afternoon is from this forum... I'm hoping who ever is in charge gets it working before the 8th because I'm not sure I can wait that long. I could have my entire website and email moved to a new company by that time, something to think about.
ARE YOU KIDDING ME!!!!!! I still cannot get my email to work. I cannot delete, move to spam, use autofill, send, and what is sent is still bouncing to many as of 3:40pm. And Homestead doesn't expect a fix for almost a week?!?!?!?!?
Are you kidding me? Another week? Are you refunding your customers for this major downtime and headache?.
Are you kidding me? Another week? Are you refunding your customers for this major downtime and headache?
Spam gets through, but an email from my secretary takes 5 hours. My internal communications have switched to gmail (a reliable provider). However, I cannot calculate the number of clients and potential clients who are running into problems accessing my business.
We will need refunds, at a minimum. In addition, we are looking at a potential class-action.
In any case, my law firm is moving our web-presence elsewhere.
Never saw the promised update on the SPAM issue..
Yesterday someone posted that there would be an update on the SPAM issue. Did I miss the update, one were we blown off again? BTW, my head will explode if anyone else thanks me for my patience. My patience was used up days ago. Right now, it is more like rage!
I deal with $100,000K deals everyday thanks to the way Homestead used to work.
That is right, Homestead, the way it used to work has made our company a bunch of money!
The Sitebuilder Plus crap and this email issue has for sure pushed us over the edge!
We switched our email to gmail today, plan on building a new site and hope for the best...
Wish you all the best of luck, hope you can survive.
I don't know what I spend per year at Homestead....
Wait, I do know what I spend per year because I just logged in to see! Around $400 per year! CHICKEN FEED!
Please fix this mess!
Not hiding behind a screen with some fake BS user name that cannot identify who I am.
There are 57 people here. Fifty Seven. I have no idea how many customers Homestead has, but I'm going to guess that fifty seven is peanuts. Good luck with your class action.
If you are a normal person who wants a good place to check for updates without having to sift through all this pettiness, save this URL to your favorites: https://community.homestead.com/homes...
Mike - you are a saint.
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