Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.
Mike F., Alum
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184,678 Points
Posted 6 years ago
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234 Points
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282 Points
We are running a business, relying on gmail to communicate to my customers is NOT professional. Yes I' mad....wouldn't you be?
contact me please to fix this issue...josephkerr@kerrmanufacturing.com
Mike F., Alum
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184,678 Points
Sorry if you are having problems with the email. I see this is your first post to the Community and your account shows your last phone call was over five months ago. If you can explain in more detail the problems you are experiencing, we'll be happy to help you out.
If there is one person in particular who's emails are going to spam, we can analyze one of them and find out why.
You are welcome to reply here, or if you would like to call us you can reach us at 800-710-1998.
Mike
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282 Points
Regardless, if you are able to point me in the right direction for the support ticketing process I'd be ever so happy. Otherwise, I will search out another solution for this particular email address going into my spam.
Thanks You.
Mike F., Alum
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184,678 Points
Mike
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474 Points
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3,106 Points
Mike F., Alum
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184,678 Points
Thanks
Mike
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82 Points
Drew N, Alum
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262,816 Points
Drew
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3,106 Points
Mike F., Alum
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184,678 Points
Can you try to clear you cache/cookies, and close the browser then test it again and see if the emails appear/sync the way they should? There was a patch pushed out about 1/2 hour ago and I'm hoping this helped the issue.
Mike
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3,106 Points
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3,106 Points
History of error messages
1. 02-27-2014 05:16 PM GMT
Error: Error: 404 - Not Found
2. 02-27-2014 05:16 PM GMT
An error occurred inside the server which prevented it from fulfilling the request. (SVL-0011, -1843868893-1160348)
3. 02-27-2014 05:16 PM GMT
A required service is temporarily unavailable. Please try again later. (SRV-0001, -1843868893-1160358)
Date: Thu Feb 27 2014 11:16:54 GMT-0600 (Central Standard Time)
Host: https://emailmg.homestead.com/ox6/ox....#
Version: 6.22.6 Rev8 (UI), 7.4.2-Rev9 (Server)
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Module: portal, View: portal, Folder: undefined, Default folders: tasks=62eas=truecontacts=61calendar=60, Landing page: portal, Tree: New, Expert: No, Language: en_US
Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
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3,106 Points
History of error messages
1. 02-27-2014 09:08 PM GMT
There was an issue while authenticating. This may be due to a recent password change. To continue please log out and log back in with your most current password. (MSG-1000, 1229795773-106221)
Date: Thu Feb 27 2014 15:08:08 GMT-0600 (Central Standard Time)
Host: https://emailmg.homestead.com/ox6/ox....
Version: 6.22.6 Rev8 (UI), 7.4.2-Rev9 (Server)
Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Module: mail, View: mail/list/unthreaded, Folder: default0/INBOX, Default folders: tasks=62eas=truecontacts=61calendar=60, Landing page: portal, Tree: New, Expert: No, Language: en_US
Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
- 60 Points
Drew N, Alum
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262,816 Points
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210 Points
Also, I haven't gotten any emails since the 28th of February. This is very strange because I usually get about 30 a day.
I am just really frustrated with the new email platform! I am not pleased at all. I don't really complain a lot but I am hoping there are some fixes out there that can address these issues. Thank you!
Mike F., Alum
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184,678 Points
Mike
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754 Points
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3,106 Points
Still constant timing out, but not all day. Sometime it's fine, then nothing but timing out and error messages. I'll be out of the office for a week, so cannot send error reports.
Mike F., Alum
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184,678 Points
Unfortunately our email admins are still working on the timing out issue. They have made some progress but I know some people are still having the problem on occasion.
Mike
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3,106 Points
Drew N, Alum
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262,816 Points
Drew
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754 Points
Mike F., Alum
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184,678 Points
Are you, or others getting any bounce/undeliverable messages? Also how are you checking your email? Via the webclient, Outlook, smart phone etc?
Mike
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754 Points
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780 Points
Mike F., Alum
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184,678 Points
Also, what is the email address/domain for the mailing list?
Mike
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780 Points
Drew N, Alum
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262,816 Points
Thanks
Drew
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
Mike F., Alum
Jane9132
Sandra7587
Mike F., Alum
The current outage is caused by some planned maintenance. Can you further explain the other issue with your email? What do you mean by "email was dumped"?