How do I voice my complaint with regard to the email service?

  • Problem
  • Updated 3 weeks ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This topic is being closed as it has covered too many different issues, that are largely resolved. It has grown to the point that valid information has become too difficult to locate. Feel free to post a new question if necessary.

If you would like your voice to be heard you are welcome to voice your complaint here. If you do have questions on our email service or other products feel free to post to the relevant threads.

Mike F., Social Media Specialist

  • 2402 Posts
  • 23 Likes

Posted 7 months ago

Mike F., Social Media Specialist

  • 2414 Posts
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Official Response
We are very sorry that we do not have time to respond to each and everyone of these posts in a timely manner. If you have not had time to review the Announcement page we do have an estimated ETA but it will take a few days to install and configure the new servers.

Also, several of you have been rightfully inquiring about compensation, refunds etc. We certainly do not expect you to pay for service that has failed you. You are welcome to call us to discuss a refund or credit. We will need to evaluate your situations on a personal level as each of you may be affected differently. We will do our best to work out a resolution that is fair and reasonable.

I will apologize before hand for the lengthy telephone queues, but you are welcome to call us at 800-710-1998 or contact a Live Chat agent here.

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Mike F., Social Media Specialist

  • 2414 Posts
  • 22 Likes
Official Response
Sorry again that I am not able to address every post on this thread individually. As you can see this Community thread is being inundated with posts and very valid complaints regarding the email. I know that many of you have been waiting for nearly two weeks for this email problem to get fixed and we still don't have a confirmed date that it will be resolved. We understand that your email is very important to your businesses, and we do not want to lose your business, but at the same time understand that you must make decisions in the best interest of your business. It is for this reason that we have been suggesting that if your email really is critical to your business, you may wish to switch to a different provider. If you visit this thread, you'll see a couple suggestions for Zoho Mail and Google. https://community.homestead.com/homes...

Drew N, Social Media Specialist

  • 1164 Posts
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Official Response
The current incoming spam filter is limited in its capabilities. We attempted to move to it's next level of filtration which drastically reduced the incoming spam, but also blocked way too many legitimate emails, so we have to leave it on this setting. The new incoming spam filter is applied to the new email platform. The move to the new platform will begin this Monday, the 18th. When your mail box is moved, then you should see a drastic reduction in spam messages.

The new filter will not be applied to the old platform, so the migration will be the solution. The migration is expected to take approximately 2-4 months to complete everyone, but can't be pinpointed. You will receive an email about a week before your domain is done, and another when it has completed. I am sorry it will take a while, but the volume is tremendous, and you never know what issues may arise while in progress. You should not experience any interruption in service. Unfortunately there is no way for us to expedite the process. Watch for that first email and then in about a week, you should be on the new email.

Drew