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Mike F. (Social Media Specialist) September 24, 2013 15:16

How do I voice my complaint with regard to the email service?

If you would like your voice to be heard you are welcome to voice your complaint here. If you do have questions on our email service or other products feel free to post to the relevant threads.
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  • I cannot log into genealogyfinder.com email or forensicgenealogyservices.com email - not available messages, the timer just sits and spins, server error.
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  • Sadly, I too am getting lots of disconnects and "server errors." The latest is below.

    1. 02-21-2014 10:59 PM GMT
    Network error (, Network error)

    Date: Fri Feb 21 2014 15:01:03 GMT-0800 (Pacific Standard Time)
    Host: https://emailmg.homestead.com/ox6/ox....
    Version: 6.22.0 Rev6 (UI), - (Server)
    Browser: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

    Module: mail, View: mail/hsplit/unthreaded, Folder: default0/INBOX, Default folders: contacts=174calendar=173tasks=175eas=true, Landing page: mail, Tree: Classic, Expert: No, Language: en_US

    Loaded modules: calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.mobile.configuration.gui, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
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  • YES Mike, all contacts are GONE for some employees....I will ask them Monday morning to double check but I doubt it....one is pretty savvy on computers.
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  • This reply was removed on 2014-02-25.
    see the change log
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  • I've been paying homestead a monthly fee of about $40 for YEARS. I'm shocked that THIS is the best means of getting an email issue fixed....no support ticket system....no direct contact for assistance. We already have wheels turning to dump homestead but I'd really like some official help fixing my email. One very important customer's emails are dumping into my spam folder despite all options in Zimbra Desktop being set to receive his emails. (BTW, this is the second time I have reached out for help on this and I expect, just like the first time, nobody will respond or help me on this....precisely why we are dumping homestead).

    We are running a business, relying on gmail to communicate to my customers is NOT professional. Yes I' mad....wouldn't you be?

    contact me please to fix this issue...josephkerr@kerrmanufacturing.com
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    • Mike F. (Social Media Specialist) February 26, 2014 23:17
      If you need to share information but don't want it posted publicly, you can use either the Live Chat option, or call us at 800-710-1998.

      Mike
    • Your live chat? What a joke that is too. I tried it several times and all I can say is ha,ha, ha ha, LMAO. What a very unprofessional way of resolving problems. Using a community format and not personalized and your overtaxed phone support is useless too. Your customers are in a pit with there hands stretched out screaming for help out of the pit and Homestead suits are just sitting there collecting the fees not really giving a damn about how this problem is putting a negative impact on future business.
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  • I spent all day yesterday trying to complete three big projects and doing nothing but logging back in due to timing out and error messages. I did not have time to come post all of them here. The system is somewhat more stable with the new Win7 computer and latest Foxfire, but it has not stopped the constant error messages and timing out. I don't feel it's on my end as I'll have multiple email windows open for the various accounts and they do not time out at the same time, as in a break in internet connection, etc. I just opened one email, responded, and now cannot open any email, just the little spinning thing. I am getting spam again, the same ones over and over no matter how many times I put them in the spam folder.
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  • Nothing is working. Open email folder, no email. Only spinning thing, no loading indicator. Multiple log out and log in, get the folder to open with email, open email, cannot delete it from within. Have to close and click delete multiple times. Delete it, have to log back in, it's right back in the new mail folder.
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  • Everything worked well until about 10 am central time. Now the servers are slow. I can can one-thousand - X from 15 to 36 seconds before anything completes, open email, delete email, move email, send, click forward. I could take up knitting! :-)
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  • NOw only error messages
    History of error messages
    1. 02-27-2014 05:16 PM GMT
    Error: Error: 404 - Not Found
    2. 02-27-2014 05:16 PM GMT
    An error occurred inside the server which prevented it from fulfilling the request. (SVL-0011, -1843868893-1160348)
    3. 02-27-2014 05:16 PM GMT
    A required service is temporarily unavailable. Please try again later. (SRV-0001, -1843868893-1160358)

    Date: Thu Feb 27 2014 11:16:54 GMT-0600 (Central Standard Time)
    Host: https://emailmg.homestead.com/ox6/ox....#
    Version: 6.22.6 Rev8 (UI), 7.4.2-Rev9 (Server)
    Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

    Module: portal, View: portal, Folder: undefined, Default folders: tasks=62eas=truecontacts=61calendar=60, Landing page: portal, Tree: New, Expert: No, Language: en_US

    Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
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  • Well, here is a new one, after being logged in for 10 minutes:
    History of error messages
    1. 02-27-2014 09:08 PM GMT
    There was an issue while authenticating. This may be due to a recent password change. To continue please log out and log back in with your most current password. (MSG-1000, 1229795773-106221)

    Date: Thu Feb 27 2014 15:08:08 GMT-0600 (Central Standard Time)
    Host: https://emailmg.homestead.com/ox6/ox....
    Version: 6.22.6 Rev8 (UI), 7.4.2-Rev9 (Server)
    Browser: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

    Module: mail, View: mail/list/unthreaded, Folder: default0/INBOX, Default folders: tasks=62eas=truecontacts=61calendar=60, Landing page: portal, Tree: New, Expert: No, Language: en_US

    Loaded modules: caldav, calendar, com.openexchange.eas.provisioning.ui, com.openexchange.extras, com.openexchange.group, com.openexchange.oxupdater, com.openexchange.publish, com.openexchange.resource, com.openexchange.secret.recovery, com.openexchange.subscribe, com.openexchange.upsell.multiple.gui, com.openexchange.user.passwordchange, com.openexchange.user.personaldata, com.openexchange.usm, com.openexchange.usm.eas, com.openexchange.usm.json, com.openexchange.wizard, contacts, folder, infostore, interfaces, mail, mailaccount, messaging, olox20, portal, tasks, themes, uwaWidgets
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  • Yeah, I can't log in to my email. It says "LGI-0006 Categories=USER_INPUT Message='Invalid credentials.' exceptionID=-645711206-1500286" Please help.
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  • I’m disappointed
    For the past 2 days I am getting an error message when I send an email saying a copy was not sent to my sent folder. I am wondering if anyone else is getting this error and am wondering how I can get this fixed. I am not sure if something gets sent or not (sorry I am not trusting the message that says it was sent).

    Also, I haven't gotten any emails since the 28th of February. This is very strange because I usually get about 30 a day.

    I am just really frustrated with the new email platform! I am not pleased at all. I don't really complain a lot but I am hoping there are some fixes out there that can address these issues. Thank you!
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  • I noticed after the email platform change that the address book had for individuals. Now it has distribution list options. Can we make group lists?

    Still constant timing out, but not all day. Sometime it's fine, then nothing but timing out and error messages. I'll be out of the office for a week, so cannot send error reports.
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    • Mike, I just returned from a 10 day trip. There were timing out issues and server errors whether on my iPhone, iPad, or laptop across 600 miles of Texas and back, LTE service or very high wifi service. Things have improved since you upgraded from the 2012 version to the 2014, but I still get the same timing and server errors here in the home office as well. Email worked fine this morning, now I cannot even complete a response and it times out. It's intermittent whether on the road or in the office on the desk top. So it is not my system here.
    • Drew N (Tier 2 Support Specialist & Community Admin) March 22, 2014 11:51
      Thanks Dee Dee, we are still looking at this.

      Drew
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  • Is it just me or are all emails from this and other companies going haywire? I am sending emails from my homestead account to other emails, and they are NOT arriving. And Visa versa, non of the emails I am sending to homestead are arriving as well. I notice in the little box a the base of my screen, when I am on another window, it says "New Email" but then I click open the homestead, and there is No New email. I feel like there is a lack of or SLOW connection and there are no emails arriving. They are all VERY sporatic. I am not recieving any homestead emails I send to my self to other emails such as gmail or other server companies....whatssssssup!?!?!?
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  • what makes it real sad is some important emails have not been arriving or going. and I have been a customer for almost 7 years. this scares me.
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  • I’m disappointed
    The new email service evidently lost almost 300 email address I had with Intuit/Homestead. I would like them back please
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  • This reply was removed on 2014-03-30.
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