How do I setup IMAP email using Zimbra Desktop?

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If you aren't sure of the difference between POP and IMAP and why you would use one or the other, please click here. 

Important: Zimbra desktop saves sent messages in a local folder.  It does NOT sync them to the server.  If you need to have sent items synced to the server, you need to use a different client.


1) Click on Add New Account


2) Select IMAP from the drop down.


3) Enter your personal information at the top. In the Receiving and Sending mail, enter all settings as shown, except use your email address and password in the user name and password under Sending Mail. You may change the check message time.


4) You might receive this error. Click on the Accept Untrusted Certificate.


5) Click on Launch desktop and mail will begin to come in.
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Drew N, Community Manager

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Posted 5 years ago

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5 years ago
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Gary7954

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This reply was created from a merged topic originally titled
Zimbra Desktop - cannot set up.

No matter what combination of ingoing / outgoing number settings from previous posts, I cannot set up either a POP or IMAP account
2014-08-08T15:51:48+00:00
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Drew N, Community Manager

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Try following this for IMAP, or you can search for POP zimbra desktop and follow those if you prefer POP.

If you still have trouble, tell us where you are getting stuck.

Thanks

Drew
2014-08-08T19:21:27+00:00
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Gary7954

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As mentioned, I already went through these options for both IMAP & POP with no luck. 
2014-08-08T19:57:43+00:00
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Mike F., Alum

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Are you getting any error messages during the setup, or when trying to send or receive?

Mike
2014-08-08T20:08:56+00:00
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Gary7954

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Okay - just found MY mistake.  Was using "Business name" instead of "email address" in Authentication area for User Name.     
2014-08-08T20:14:10+00:00
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Mike F., Alum

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OK.. glad it's working. Thanks for the follow up!

Mike
2014-12-05T11:14:18+00:00
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SEEN1011

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I have tried all combination ans still no look. I have attached a picture of my settings can anyone Please please help, has been 2 weeks and can not get this working. have followed all instruction, any help PLEASE :-)
I have tried the POP and IMAP but nothing, - Some say use: pop.homestead.com and others say use: pop.homesteadmail.com - Have tried both.com
2014-12-05T14:08:46+00:00
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Drew N, Community Manager

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Ok SEEN1011,

Since we are working on Zimbra desktop, let's keep comments in this topic only. Can you log into Webmail?

Drew
2014-12-05T14:50:25+00:00
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Drew N, Community Manager

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SEEN1011,

I entered the settings just as you did, and it synced right up with no problem. Can you open a command prompt and type in "tracrt pop.homestead.com" without the quotes and take a screenshot of the results?

Drew
2014-12-06T09:12:47+00:00
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SEEN1011

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Hope this is what you mean. thanks.
2014-12-06T14:26:42+00:00
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Drew N, Community Manager

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Sorry, I misspelled it. tracert pop.homestead.com
2014-12-07T11:36:31+00:00
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SEEN1011

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ere is the screen shot of commmand prompt :-) have now idea what it all means.
2014-12-07T13:55:14+00:00
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Drew N, Community Manager

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SEEN1011,

That is very odd. I have never seen a tracert stop like that. If I didn't know you were posting here, I would say that your DNS is not resolving at all. It doesn't even show you getting to your ISP. They may be blocking something for some reason. Below is the same thing run from my computer. You'll see the various hops made until we arrive at pop.homestead.com, which is the  static.eigbox.net



Try another one of treacert homestead.com and see if you get a result more like mine. Also, how long did you wait for the screen shot? If it can't resolve at some point across the web, it should report a timeout.

Drew
2014-12-07T14:49:21+00:00
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SEEN1011

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Hi,
Here is a new screen shot, does this mean anything to you.
Look forward to your reply and thanking you in advance.
2014-12-07T15:20:22+00:00
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Drew N, Community Manager

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Can you provide the missing information. There was an issue with DNS resolution through Cogent, but it was resolved, at least through the www subdomain. You are able to resolve to that and check webmail, but it doesn't appear to be resolving well to pop. You seem to have arrived, but there was a time out.

1) URL or service you are unable to access: pop.homestead.com
2) Traceroute results: Provided
3) Your local IP address (can be found at http://www.whatsmyip.org/ )
4) Any error messages or additional information about the issue: User account authentication failed. Please check user name and password.

Also, I know you can log in via the webmail, but just the same have you tried a new password? It might be a good idea to try that. When I changed your password, I connected up right away. Then I switched your password back and again, it doesn't work. I don't know if it will work, but it's worth a try, while I am looking at the networking angle.

Drew
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