How do I setup FedEx to integrate with my store?

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Getting your FedEx Account Details
If you haven't already, sign up for a FedEx account by going here.

1. Go to the FedEx Developer Resource Center's Solution Finder and click on FedEx Web Services (located under Home on the left-hand side).

FedEx Web Services button on the FedEx Developer Resource Centers Solution Finder

2. Click the Move to Production link.

Move to Production button under the Web Services section of the FedEx Solution Finder

3. Click on the Get Production Key that appears under the production menu.

Get Production Key button under the production menu of the FedEx Solution Finder

4. On the following page, you will see a license
agreement. Check the boxes indicating that you have read and agree to
the terms of service, then click I Accept.

Check that you have read and agree to the terms and conditions in the license agreement and acknowledge that you will not distribute software with the same functionality

5. Fill out the application profile on the following screen. Choose:

  • Do you intend to resell your software: No
  • FedEx web services you intend to use: Check FedEx Web Services for Shipping
  • Are you a corporate developer or a consultant: Choose Corporate Developer

Click Continue when you are done.

Fill out the first step of the Application Profile

1. You will be brought to another license agreement. Read the terms and conditions and click I accept when you are finished.

Accept the terms and conditions outlined in the license agreement

2. Now you will need to fill out your contact
information. Please note that you cannot have any special characters
within the address fields. Watch out for ".", "#", or other non-number
or non-letter characters as it may cause a failure. Click Continue when you are done.

Fill out the contact information form avoiding the use of any special characters Click continue when done

3. If you wish to update your developer account with the information, check the box on the next screen, and click the Continue button.

If you wish to update your developer account with the information you have just provided check the box

4. You will now see your Access confirmation. IT IS CRITICAL that you write down AND print this page, as this is where you get the Authentication Key.

You will now see your Access information on the confirmation page You MUST write down screencap or print this page as this is required information that you wont be able to access again

5. In the email associated with your FedEx account,
you should now have received an email from Online Services
with the subject line, "Your developer Production Key Registration is
complete". It contains your Production Password, FedEx Account Number,
and Production Meter Number. YOU MUST USE THIS NEW PRODUCTION PASSWORD as your password in the following step, not the one you created to access the FedEx account.

Adding the FedEx Shipping Method in Bigcommerce
After following the steps above, you should have the following data:

  • Authentication Key (from Step 9 above)
  • Production Password (from Online Services email)
  • FedEx Account Number (from Online Services email)
  • Production Meter Number (from Step 9 above or Online Services email)

1. Log in to your store's control panel in Bigcommerce.

2. Go to Setup & Tools › Shipping.

3. Click Edit or Set up shipping charges beside the zone for which you wish to setup FedEx.

You will see the Set Up Shipping Charges button if you do not have any shipping methods set up for your zone If you do have other methods you will see an Edit button instead

4. Turn on the toggle switch beside FedEx.

The toggle switch next to the FedEx option will be turned off by default Click it to turn it to on and there will be a pop-up with the FedEx settings

5. Under the Settings tab in the pop-up, enter your Display name (e.g. "FedEx").

he settings tab contains the Display Name field in which you enter the name of the shipping method

6. Under the Connection tab, enter the Key, Password, Account Number, and Meter Number. Then enable the FedEx services you will offer.

The connections tab contains all of the information required to integrate your FedEx account with Bigcommerce including the key password account number and meter number

FedEx Ground is for commercial addresses, whereas FedEx Ground Home is for residential addresses.

7. Select your drop-off, packaging, rate, and destination type. Change Test Mode to Production.

The additional settings include the drop off type packaging type rate type and destination type

For Rate, choose Account if you have a FedEx negotiated rate that you
want to pass on to your customer. Otherwise, choose List account to
charge regular FedEx prices.

8. Save when finished.

9. Click Save when finished. You have now successfully set up FedEx in your store! You can test FedEx by either clicking on the Get Quote link in your shipping settings, or testing it through the front end of your store.

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Mike F., Alum

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Posted 4 years ago

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