Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
There are many email clients out there that can be configured to check your Homestead mail. Below are some links to some popular clients you can use. They have detailed instructions on how to configure each one, with screenshots. If you have another email client which is not listed below, the settings below will work on nearly all email programs.
For IMAP
Username = Email Address
Password = your email password
Incoming server = imap.homestead.com
Outgoing server = smtp.homestead.com
Incoming port = 993
Outgoing port = 465
Turn the encryption/SSL setting to the On position for both incoming and outgoing
Important: If you experience problems receiving email, you can change the encryption/SSL setting to the Off position, and change the incoming port to 143 and change the outgoing port to 587
For POP
Username = Email Address
Password = your email password
Incoming server = pop.homestead.com
Outgoing server = smtp.homestead.com
Incoming port = 995
Outgoing port = 465
Turn the encryption/SSL setting to the On position for both incoming and outgoing
Important: If you experience problems receiving email, you can change the encryption/SSL setting to the Off position, and change the incoming port to 110 and change the outgoing port to 587
If you aren't sure of the difference between POP and IMAP and why you would use one or the other, please click here. If you have a different client and would like instructions, please ask. We will see if we can accommodate the request.
Important Note: Software changes rapidly. If you see a future version of something we are missing, let us know. We will see if we can get it done. Keep in mind, newer versions often look the same or similar. Our settings are not changing, so you may be able to make it work
POP3 Settings
Outlook 2013
Outlook 2010
Windows 10 Mail
Windows 7 Live Mail
Mozilla Thunderbird
Mac Mail OS X(Mavericks)
Outlook 2011 for Mac OS X(Mavericks)
Android Stock client
Android k-9 mail application
Gmail
Mailbird
Android-BlueMail App
Opera Mail
IMAP Settings
Outlook 2013
Outlook 2010
Windows 10 Mail
Windows 7 Live Mail
Mozilla Thunderbird
Mac Mail OS X(Mavericks)
Outlook 2011 for Mac OS X(Mavericks)
Android Stock client
Android k-9 mail application
iPhone/iPad
Mailbird
Android- BlueMail App
Opera Mail
Android- Outlook App
Android- Edison Mail App
For IMAP
Username = Email Address
Password = your email password
Incoming server = imap.homestead.com
Outgoing server = smtp.homestead.com
Incoming port = 993
Outgoing port = 465
Turn the encryption/SSL setting to the On position for both incoming and outgoing
Important: If you experience problems receiving email, you can change the encryption/SSL setting to the Off position, and change the incoming port to 143 and change the outgoing port to 587
For POP
Username = Email Address
Password = your email password
Incoming server = pop.homestead.com
Outgoing server = smtp.homestead.com
Incoming port = 995
Outgoing port = 465
Turn the encryption/SSL setting to the On position for both incoming and outgoing
Important: If you experience problems receiving email, you can change the encryption/SSL setting to the Off position, and change the incoming port to 110 and change the outgoing port to 587
If you aren't sure of the difference between POP and IMAP and why you would use one or the other, please click here. If you have a different client and would like instructions, please ask. We will see if we can accommodate the request.
Important Note: Software changes rapidly. If you see a future version of something we are missing, let us know. We will see if we can get it done. Keep in mind, newer versions often look the same or similar. Our settings are not changing, so you may be able to make it work
POP3 Settings
Outlook 2013
Outlook 2010
Windows 10 Mail
Windows 7 Live Mail
Mozilla Thunderbird
Mac Mail OS X(Mavericks)
Outlook 2011 for Mac OS X(Mavericks)
Android Stock client
Android k-9 mail application
Gmail
Mailbird
Android-BlueMail App
Opera Mail
IMAP Settings
Outlook 2013
Outlook 2010
Windows 10 Mail
Windows 7 Live Mail
Mozilla Thunderbird
Mac Mail OS X(Mavericks)
Outlook 2011 for Mac OS X(Mavericks)
Android Stock client
Android k-9 mail application
iPhone/iPad
Mailbird
Android- BlueMail App
Opera Mail
Android- Outlook App
Android- Edison Mail App
Drew N, Alum
-
262,816 Points
Posted 6 years ago
-
92 Points
-
282 Points
This reply was created from a merged topic originally titled How do I access webemail from the Roundcube Android App.
I have downloaded the Roundcube App to my Android phone, but can't figure out the settings to allow me access to our Roundcube email accounts. Can anyone help me? TIA
I have downloaded the Roundcube App to my Android phone, but can't figure out the settings to allow me access to our Roundcube email accounts. Can anyone help me? TIA
-
292 Points
This reply was created from a merged topic originally titled How do I set up my email on my Android S8?.
I am trying to set up my homestead email in my email app on my Android S8 and it won't take. How do I set it up on my phone?
I am trying to set up my homestead email in my email app on my Android S8 and it won't take. How do I set it up on my phone?
Drew N, Alum
-
262,816 Points
michelle4450, I use k-9 mail on my S7. It is far better than the included mail client.
-
292 Points
What is the ingoing and outgoing server I should be using. I tried using the ones at the top of this thread but it's not working
Drew N, Alum
-
262,816 Points
Those are the correct settings. At what point is it getting stuck? What mail client are you trying to set up? Are you able to log into the Webmail program?
-
292 Points
I played with it a little more and got it fixed. thank you
Drew N, Alum
-
262,816 Points
Excellent.
-
184 Points
This reply was created from a merged topic originally titled Receiving error messages for email on mac, iphone and ipad. Are there new settin....
I have changed the password, trying changing the ports. Keep getting error messages on macbook, iphone and ipad. Are there new settings? Is there an issue with email?
I have changed the password, trying changing the ports. Keep getting error messages on macbook, iphone and ipad. Are there new settings? Is there an issue with email?
-
696 Points
This reply was created from a merged topic originally titled update ssl now email does not work.
Did the SSl Update and now I can't get email in Outlook. How do I fix this?
Did the SSl Update and now I can't get email in Outlook. How do I fix this?
-
102 Points
Having difficulty adding a email account to a gmail account on a MAC. It keeps giving an error message with IMAP and SMTP. What can be done?
(Edited)
Elyzabeth , Official Rep
-
43,876 Points
Hello doubledofnc0572
Please scroll up and reference the settings in this article. Make sure this matches the settings you are using.
Please scroll up and reference the settings in this article. Make sure this matches the settings you are using.
-
240 Points
This reply was created from a merged topic originally titled Using outlook 2016 and I can receive emails.
Using outlook 2016 and I can receive emails but as of 10/15/2018, I'm unable to send emails (no notification of a of a bounce back), sometimes an email will go through on a reply but not on a new email being sent out.
Using outlook 2016 and I can receive emails but as of 10/15/2018, I'm unable to send emails (no notification of a of a bounce back), sometimes an email will go through on a reply but not on a new email being sent out.
Drew N, Alum
-
262,816 Points
Can you confirm you are using all the correct settings for your outgoing mail? Does the mail stay in the Outbox? or just not get delivered?
-
240 Points
Thank you and I've confirmed the correct settings. I'm using IMAP settings for Outlook 2013 w/ my Outlook 2016 version and email doesn't sit in the outbox but the recipient's aren't getting the email. I tested the incoming and outgoing ports and it completed successful. I'm receiving emails just not able to send email.
(Edited)
Drew N, Alum
-
262,816 Points
I saw some outgoing messages that said there was a flag. I was able to clear it with the spam service. Can you try again any time.
-
240 Points
Thank you! I was just able to cc myself on an outgoing email...I will try a few more.
Drew N, Alum
-
262,816 Points
You're welcome.
-
240 Points
Drew, I'm having the same issue again with outgoing messages, it appears to be flagging anyone with a gmail account this time, please assist.
Drew N, Alum
-
262,816 Points
Hello Xavier8726,
So I looked at the logs and since I fixed it on October 16th only 2 messages have been flagged by our service. They were both sent from you to you, so I am not sure what happened there. If gmail recipients are not receiving the emails, then they are being blocked on the gmail side. We show successful delivery to gmail addresses. The recipient would have to find out why Google is blocking it and see how to get it fixed.
As for the 2 messages I saw that were flagged. I attempted to clear them, but was not successful. The service responded that they had several spam flags. They will need some information to look more deeply. Unfortunately this may come with difficulty. I understand you are using Outlook 2016. There is a standard format for email called RFC822 (.eml). This is what we need from you to analyze it further. Unfortunately, Microsoft doesn't always support standards. You will likely need to contact Microsoft support to get this format for us. It is possible that the 2016 version does support it. I use 2013 and it does not. The message you are looking for in your sent folder was sent by you on
10/27/2018 at 17:38(logs may be off by time zone) from xepps@xnefinance.com and was sent to you at xepps@xnefinance.com
Depending on time zones it might not show in your Outlook as 17:38, but the minutes should match. It also appears it might be the only outbound email that day.
I am sorry I am unable to provide instruction on this process, but in my research, I was only able to locate a couple of 3rd party tools to accomplish this task and I know nothing of their origin and so can't advise their use. If there is an advised tool for you to use, Microsoft support should be able to advise you how to acquire it.
So I looked at the logs and since I fixed it on October 16th only 2 messages have been flagged by our service. They were both sent from you to you, so I am not sure what happened there. If gmail recipients are not receiving the emails, then they are being blocked on the gmail side. We show successful delivery to gmail addresses. The recipient would have to find out why Google is blocking it and see how to get it fixed.
As for the 2 messages I saw that were flagged. I attempted to clear them, but was not successful. The service responded that they had several spam flags. They will need some information to look more deeply. Unfortunately this may come with difficulty. I understand you are using Outlook 2016. There is a standard format for email called RFC822 (.eml). This is what we need from you to analyze it further. Unfortunately, Microsoft doesn't always support standards. You will likely need to contact Microsoft support to get this format for us. It is possible that the 2016 version does support it. I use 2013 and it does not. The message you are looking for in your sent folder was sent by you on
10/27/2018 at 17:38(logs may be off by time zone) from xepps@xnefinance.com and was sent to you at xepps@xnefinance.com
Depending on time zones it might not show in your Outlook as 17:38, but the minutes should match. It also appears it might be the only outbound email that day.
I am sorry I am unable to provide instruction on this process, but in my research, I was only able to locate a couple of 3rd party tools to accomplish this task and I know nothing of their origin and so can't advise their use. If there is an advised tool for you to use, Microsoft support should be able to advise you how to acquire it.
-
240 Points
Thanks Drew for your thorough explanation, I have since discovered I'm receiving emails from Gmail users but ALL of my outgoing messages to Gmail is being flagged as spammy...I've literally gone thru 20 emails with various clients to have them mark it as not spam and move to their inbox but the very next email goes back to the spam folder. Is there anything else I can do?
(Edited)
Drew N, Alum
-
262,816 Points
Good morning Xavier8726, Unfortunately, it isn't possible for me to know what the problem is on Google's side. They might have a server level filter on these messages. I have made a change to your DNS records. I have added a DMARC record. There is a possibility that this will help, but I have no way of knowing for sure. It could take up to 24 hours for the record to propagate.
In order to know what the problem is, the recipient would have to ask Google what the problem is. If they have taken issue with something with your practices or our servers, then we would be better equipped to address the issue. Hopefully this record change may resolve it for you. Try again later and see if it succeeds. If not let me know and I will see if I can think of anything else, but I am not seeing any systemic issue on our side. Nor have I seen other customers having this issue on a scale that would indicate a system problem.
In order to know what the problem is, the recipient would have to ask Google what the problem is. If they have taken issue with something with your practices or our servers, then we would be better equipped to address the issue. Hopefully this record change may resolve it for you. Try again later and see if it succeeds. If not let me know and I will see if I can think of anything else, but I am not seeing any systemic issue on our side. Nor have I seen other customers having this issue on a scale that would indicate a system problem.
I am having a difficult time "linking" my domain & gmail account. Adding the domain to my gmail account. This is the error message I receive: There was a problem communicating with pop.homestead.comServer returned error: "Connection closed by remote host: The other server terminated our connection. Please contact your other email provider for more information."
Elyzabeth , Official Rep
-
43,936 Points
Please make sure you follow these instructions for Gmail set up:
https://community.homestead.com/homestead/topics/how_do_i_setup_my_gmail_account_to_check_my_hmail
https://community.homestead.com/homestead/topics/how_do_i_setup_my_gmail_account_to_check_my_hmail
I have multipul times and get the same error: "There was a problem communicating with pop.homestead.comServer returned error: "Connection closed by remote host: The other server terminated our connection. Please contact your other email provider for more information.""
-
112 Points
This reply was created from a merged topic originally titled I have my email set up on Outlook, but every time I open Outlook, it gives me a C....
Elyzabeth , Official Rep
-
43,876 Points
Please go through the settings on your Outlook account and replace any information that does not match these settings.
-
176 Points
This reply was created from a merged topic originally titled Need help setting up homestead email on Outlook 365.
Having issues on getting my homestead emails to work properly on Outlook 365 - does anyone have instructions for this one?
Having issues on getting my homestead emails to work properly on Outlook 365 - does anyone have instructions for this one?
Elyzabeth , Official Rep
-
43,876 Points
Hello,
In this article you will find the settings that are needed to get Homestead email to work in email clients like Outlook.
In this article you will find the settings that are needed to get Homestead email to work in email clients like Outlook.
-
82 Points
-
102 Points
This reply was created from a merged topic originally titled What are the Outlook 2019 settings to work with Roundcube email? (imap, pop, port....
What are the Outlook 2019 settings to work with Roundcube email? (imap, pop, ports. etc.) Am going around in circles, receives but will not send. tnx
What are the Outlook 2019 settings to work with Roundcube email? (imap, pop, ports. etc.) Am going around in circles, receives but will not send. tnx
Drew N, Alum
-
262,816 Points
The settings are the same for all client software, but we do not have screenshots for Outlook 2019.
-
222 Points
This reply was created from a merged topic originally titled Outlook email browser keeps blocking outbound emails and says my server's securi....
my Outlook email browser keeps blocking outbound emails and says my server's security certificate cannot be verified
my Outlook email browser keeps blocking outbound emails and says my server's security certificate cannot be verified
Drew N, Alum
-
262,816 Points
Check out the settings at the top of the page. You are probably using your domain name in the server name. Switch that to the aapropriatehomestead.com server and you should no longer get that message
-
112 Points
Thank you! It worked!
-
82 Points
-
424 Points
This reply was created from a merged topic originally titled Problem w/ Outgoing STMP e-mail server settings.
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Incoming server setting are good. I have tried outgoing port of 465 and 587 w/o SSL turned on/off. Are their other outgoing port setting available to use?
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Incoming server setting are good. I have tried outgoing port of 465 and 587 w/o SSL turned on/off. Are their other outgoing port setting available to use?
Elyzabeth , Official Rep
-
43,876 Points
Hello,
Please make sure your settings match with the information we provide here.
Please make sure your settings match with the information we provide here.
-
112 Points
This reply was created from a merged topic originally titled Our email is not working, it says there is a problem with the certificate. I cann....
When trying to send or receive emails, I receive a message that our certificate is not working. Please advise how to resolve.
When trying to send or receive emails, I receive a message that our certificate is not working. Please advise how to resolve.
Elyzabeth , Official Rep
-
43,876 Points
Hello,
Please make sure your settings match with the information we provide here.
Please make sure your settings match with the information we provide here.
Drew N, Alum
If that doesn't resolve it, is it only one of your addresses? or all of them having trouble?