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1.) Go to your store's admin login screen. (Ex. http://www.yourstore.com/admin, http://yourstore.mybigcommerce.com/admin)
2.) Click on the Forgot your Password? link.

3.) Enter the username ('admin' by default) or the email address associated with the user account.

4.) Click the Send Email button.

5.) Then you should see a message informing you to check your email. For the 'admin' account, this is usually the e-mail address you gave BigCommerce when you signed up for your store.

6.) Check your inbox, and you will see an email with a link that you need to click on to reset your password.

7.) Once you click on the link you will be taken back to your control panel login, where you will enter your username or email address and new password.
8.) Then click on the Update button.

9.) You will then be able to login to your BigCommerce control panel using the associated username or email address, and the new password that you have just created.

Mike F., Alum
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184,678 Points
Posted 6 years ago
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114 Points
Dec. 18th and first I have heard of this! No log in info emailed to me.
This is the first I have heard of this....I did not get an email or log in information and it is Dec 18th my email is hobbegirl@yahoo.com website is engravedcrocks.com
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254 Points
- 70 Points
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110 Points
Drew N, Alum
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262,816 Points
Drew
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212 Points
Drew N, Alum
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262,816 Points
Let us know if you need further assistance.
Drew
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212 Points
-A
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212 Points
Mike F., Alum
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184,678 Points
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278 Points
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80 Points
Drew N, Alum
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262,816 Points
Each of the 4 words in your charter.net email have the first letter capitalized. Give that a try and let us know.
Drew
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110 Points
Drew N, Alum
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262,816 Points
As for the other questions? I don't see any strange characters on the new store, nor does anything I click on take me to the old site. Can you tell me specifically where you are seeing these occurrences?
Thanks
Drew
- 60 Points
thank you,
martha
Drew N, Alum
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262,816 Points
I was able to log in to your store, unfortunately my user is not allowed to edit users, so I can't reset it for you.
Drew
- 70 Points
Mike F., Alum
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184,678 Points
- 70 Points
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146 Points
big commerse can't recognise my url www.sbmktpetparade.com i can't login.
I CAN NOT LOGIN
Mike F., Alum
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184,678 Points
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660 Points
Mike F., Alum
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184,678 Points
Mike
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632 Points
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632 Points
Mike F., Alum
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184,678 Points
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80 Points
Drew N, Alum
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262,816 Points
User name is admin. Then click on forgot password. The email should go to thekernel@kernelcoladaspopcorn.com
Drew
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100 Points
Mike F., Alum
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184,678 Points
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138 Points
When will I receive log in info?.
Mike F., Alum
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184,678 Points
Mike F., Alum
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184,678 Points
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170 Points
Drew N, Alum
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262,816 Points
Thanks
Drew
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170 Points
Drew N, Alum
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262,816 Points
Drew
Drew N, Alum
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262,816 Points
- 60 Points
Mike F., Alum
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184,678 Points
If you are trying to reset the password on your Bigcommerce store, the reset emal are being sent to your gmail account. Is that the one you are checking? Another possibility is that you are using the wrong link: here's the url for your store; https://store-cr0zsc.mybigcommerce.co...
- 60 Points
Mike F., Alum
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184,678 Points
There is a Comcast email address on record which is where the password reset is being sent. If this is an invalid email account let us know what address should be on the account.
Mike
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104 Points
Password in still not recieved.
I've been waiting 24 hours to receive a password from bigcommerce using the directions Mike F posted. I have sent a request with 2 different email addresses, how long does it normally take to get a password. Am I supposed to use a specific email address Would like to take care of this asap so my store doesn't crash.
Mike F., Alum
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184,678 Points
Mike
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80 Points
Mike F., Alum
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184,678 Points
Mike
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80 Points
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80 Points
- 60 Points
Drew N, Alum
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262,816 Points
User name is admin
Check your msn.com email address. Look in the spam filter if you don't see it.
Drew
- 60 Points
Mike F., Alum
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184,678 Points
If so and you are not getting the email, be sure to check your junk/spam folder. If it's not coming in, let us know what email address is suppose to be on the Bigcommerce site.
Mike
- 60 Points
Drew N, Alum
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262,816 Points
Thanks
Drew
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100 Points
Jay
Mike F., Alum
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184,678 Points
Mike
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230 Points
Mike F., Alum
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184,678 Points
Did you post this to the correct thread? or can you explain what info?
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230 Points
Very disappointed that you made all these changes at one time!
Mike F., Alum
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184,678 Points
Sorry, but I'm still not understanding our question. What info are you needing?
Mike
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232 Points
Mike F., Alum
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184,678 Points
Mike
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232 Points
Mike F., Alum
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184,678 Points
Mike
Mike F., Alum
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184,678 Points
Mike
Mike F., Alum
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184,678 Points
This page is a good place to get started with your new store: https://community.homestead.com/homes...
Mike
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232 Points
Mike F., Alum
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184,678 Points
Mike
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140 Points
Mike F., Alum
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184,678 Points
Did you have a question, or problem with the steps above?
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Mike F., Alum
You'll need to click the forgot password link on this page.