How do I remove add on services I no longer want?

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  • Updated 4 weeks ago
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If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Alum

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Posted 5 years ago

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Caitlin1326

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I would like to have the 10 extra pages removed from my website.
Is this possible to do here? Or should I call customer service?
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Todd H, Social Media Specialist

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I have removed the additional pages addon from your account.
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Caitlin1326

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Thank you so much!!!
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sayrechamber2865

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I need to remove the simple store from my account. How do I accomplish this?
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Drew N, Alum

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sayrechamber2865, Please confirm that you want to delete the Simplestore. All store images and product descriptions will be deleted as well.
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sayrechamber2865

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Please delete simple store.
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Drew N, Alum

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sayrechamber2865, I am sorry, which site? There appear to be 2 Simplestores on the account.
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sayrechamber2865

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I would like to remove both simplestores.
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Drew N, Alum

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sayrechamber2865, they have both been removed.
Hi Drew or Todd I want to remove this from my account Storefront Professional - Monthly and I want to keep the Domain of jworldofproducts and want it to be point to the jwpcustomdesigns for now and if I can get a back up file I will appreciated all that so in the future I can re open it and just updated, I just got out of ICU and I fall behind on some bills, We need customers again, I am a disable veteran with  a terminal illness.
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Drew N, Alum

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It won't take long, I just need to know what you want so I can make the appropriate edits to the account. You have 4 domains on the account. It appears that you have a store at another host now. Do you want all 4 domains? Each one will cost $14.99/year
theres no way they will cost that much , I never pay that much, I will call now
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Drew N, Alum

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That is the cost of domain hosting. Each domain is $14.99 per year, NOT per month.
I can see my bill I am not new to this, I will call now  and I will look for other companies , I can see my bill,   what you trying to do its charge me the double of what I pay total now, there's other companies I can move and pay a  lot less I knolw all of them I haven't move because I had no time to sit and do it and I am an old customer in this company. but don't worry don't do anything, I will look other companies this weekend and move all my stuff

 My bill
$10.00 / month  

    3 Domains: $6.00 / month Your domain is your website’s URL. You’ll want to personalize your domain to fit your business (for example: www.mycompany.com).
4 Domain Privacy: $4.00 / month
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Drew N, Alum

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Yes, that is a per month price. If you remove the Storefront which includes 1 domain then you would have 4 domains and 4 privacy for a total of $12.00/month or $144/year. Domain hosting only is a one year plan. It can't be paid monthly. but 4 domains at $14.99/year each would be $59.96 per year. Each domain would include privacy in that price and 1 email address.

I will not do anything unless you ask for it. If you prefer to call that is fine, but it is a bit busy today. Monday is the busiest day. I show a current hold of about 20 minutes
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Pamela5707

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I need to remove the Store Front ( not the simple store ) from my obamachicks.com site... how do I do this? thanks
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Drew N, Alum

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Do you want to backup the store data before we remove it? Once removed, the store will be deleted and all data lost. This would include all sales and tax history, so if you need that information, you will need to save it first.
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Doug2213

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For that to be true, the live chat window needs to function.
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Todd H, Social Media Specialist

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Hi Doug2213, I have responded to your concerns to your other posts.
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David Maestas4653

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Please cancel my big commerce account effective immediately.
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Drew N, Alum

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David Maestas4653, deleting the store will delete everything in the store. If you need to run reports on sales and taxes etc. you will need to get those records. Once removed, they will be unrecoverable. Please confirm the deletion when you are sure you have all you may need.
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Lynnette1011

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I would like to remove all add on services from my account now.

We do not currently utilize the products and do not wish to continue paying for services not in use.

Also, your chat is not working.
(Edited)
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Drew N, Alum

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It looks like you did get a hold of chat and had this taken care of.
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Patrick Jasin

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Hello, Can you remove all of the email Accounts please.  these are not needed and not in use.  
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Drew N, Alum

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Patrick Jasin, they have been removed
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Andrew4482

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I want to remove the simple store from my website. I have all the images saved, so it can be removed immediately.

Thanks,
Andrew
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susan2829, Champion

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Tech Support will be in on Monday and will be able to assist you then.

Hours of Operation for Live Support
Sales:  1-800-986-0958 (Support can also be contacted via this number)
Support: 1-800-710-1998

Phone:
Mon-Fri 6:00am - 5:00pm MST(No DST)
Sat-Sun Closed

Chat:
CHAT WILL BE DISCONTINUED JUNE 2, 2017
Mon-Fri 4:30am to 1:15pm MST(No DST)
Sat-Sun Closed

Community:
Community Members - Available 24x7
Homestead Techs available Mon - Fri
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Drew N, Alum

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I have removed it. You will need to delete the element from the page if you haven't already done so.
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Derek7808

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I need to remove my 2 Domain Privacy add-on, thank you.
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Drew N, Alum

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Hi Derek, your account is domain hosting only. Privacy is included.
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Robin3543

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Please remove simple store from my account.
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Drew N, Alum

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This will delete all the information in the Simplestore. Is that ok? Which site is it attached to, just to make sure.
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Robin3543

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I will add that I have been charged for both simple store and Website Ecommerce for several months and would like a credit -- who would need both?
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Drew N, Alum

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Many people have more than 1 site and may need 2 stores.
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Rick0903

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can you ditch my mobile site?  I got it to stop redirecting at one point, but now it's back.....  without my authorization...
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Drew N, Alum

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Dudamobile is not enabled through the Homestead account. You do have the redirect code in your header. Just remove that and publish. Page settings > Advanced.

If you had a paid Duda site you will need to cancel that through them. We are not able to stop billing for these sites.
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David4251

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Please help me remove add on services and get credit for the past 18 months that I have not been using it. I requested cancellation of services in January of 2016 for simple store and other services. Please credit me back $26 per month for the past 18 months. I don't know why I was charged all that extra simple store and other add on services when I canceled in January 2016 and never used it since then.
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Drew N, Alum

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David4251, How did you request the services be removed? There are no notes on the account concerning this action.

There are also 4 domains and 4 domain privacy that are being charged for and those domains are still on the account. If you want to remove any domains, you can do so from the domains tab in your Homestead account. Removing them will also remove the associated charges.

I have removed the Simplestore for you. I will not be able to credit back 18 months of charges, unless you have a the cancellation confirmation from us from that date. I can credit The Simplestore for 4 months at $14.99/month, which is the cost of the store.
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Tammy5700

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I need to remove simple store and I want to remove the mobile site ive tried setting it to desktop view and it still is in mobile and it totally messed my site up..please help
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Drew N, Alum

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Tammy5700, which site are you working on?
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Barryaosborne2304

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How can I delete the simple store? We are not in season now and I don't want to pay the extra per month fee
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Drew N, Alum

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Barryaosborne2304, I can remove it for you, but want to make sure you know that all the products will be deleted, so if you want to start the store back up when you are in season, you will need to add them back again.

If you want to delete the store, just confirm it here and I will do it for you.
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Michelle1108

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I need to remove the simple store from my account.  I could not get PayPal to link up to it and on my account it already shows I have PayPal eCommerce which I am not using on any of my websites so not sure why my GoInspire.LIFE website says I need the Store add on.  I have found another way to make my website work and since PayPal is not linking up I can't use the Store I added today.  Any help would be appreciated.  :D
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Drew N, Alum

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I have removed it for you, and have credited back the charge to your account. Sorry for the inconvenience, but I am glad for found something that does work for you.
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masonlaw5120

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Hi Drew,
I need to remove the 2 additional email addresses I added recently.
Thank you!
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Drew N, Alum

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masonlaw5120, They have been removed
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Sarah3190

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Hello,
I want to remove the 2 "domain privacy" that are showing on my account.  I can't seem to find a phone number anywhere on this website!

Thank you,
Sarah
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Drew N, Alum

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Domain hosting only includes domain privacy. There are no addons on the account at this time.
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Lady3804

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How do I remove the mobile site I made through Duda? Don't want the mobile site anymore, and I can't figure out how to remove it and stop it from redirecting. Can you guys do this for me? I started the mobile site via homestead under the Websites Manager
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Drew N, Alum

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I have removed the redirect. It can take a bit to propagate. You will need to cancel on the Dudamobile side if desired.
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Lady3804

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Thank you so much.
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Drew N, Alum

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You're welcome
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Sarah3190

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Is there a phone number I can call?  I don't understand the way the charges are listed.  There are three separate charges and I only have one domain.  I can't find a number or email on this website for assistance.
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Drew N, Alum

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The number is available at the top right of http://www.homestead.com. All departments can be reached from there. (800) 986-0958
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info7661

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Hi, Drew.  I need to drop simple store from my account.  My client quit paying.
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Drew N, Alum

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Good morning. I can take care of this, I just need you to confirm that you understand, all data in the store will be lost. You would have to reenter everything if you were to want to reopen the store.
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info7661

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Yep, I get that.  If she wants it back she can pay me to set it up again. :-)
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Drew N, Alum

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Ok. I'll remove it right now. You'll get a confirmation email shortly.
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Kathy9686

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Per my account summary I should have one credit for SearchLight feature. How to I apply this to my www.usvetpost104.com site?
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Drew N, Alum

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Kathy9686, I am sorry, we are removing that option from the summary. We no longer offer new Searchlight options.
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Laura0342

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I cant get a hold of homestead. Waited 2 hrs and no answer. I cant get into my emails
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Drew N, Alum

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What number were you calling and at what time? We haven't had any hold times close to that. I do see you were able to get through to an agent.
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Rebecca6423

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I would like to remove the add-on for extra storage space.
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Drew N, Alum

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Rebecca6423, The space upgrade has been removed.

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