How do I remove add on services I no longer want?

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If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Alum

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Posted 5 years ago

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vicki0287

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This reply was created from a merged topic originally titled Please remove this 1 WebListings Package: $14.99 / month from my account.

Please remove this 1 WebListings Package: $14.99 / month from my account
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William S

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vicki0287

I have removed this from your account and your bill.
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Drew N, Alum

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Jessica1208,

Please specify what you want to remove.
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Drew N, Alum

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It has been removed
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Drew N, Alum

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Dorcas4417,

Weblistings has been removed
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Drew N, Alum

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Hugheshhrs9920,

You can delete the unwanted domain yourself, unfortunately domain names are not refundable as they are prepaid.
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John1643

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This reply was created from a merged topic originally titled Id like to remove the store from my website please.

I have no use for it. How can I remove the page "Store"?
Thanks.
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William S

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Hello John,

Have you exported any and all data you may need to keep? After we close it, all data, including sales and tax reports, etc will be deleted. If you are ready to delete please type in Confirm delete Storefront. If you need help exporting, click here
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sales3622

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This reply was created from a merged topic originally titled Need extra email boxes removed.

We are only using 3 email boxes but our former office clerk somehow added 14 email boxes to our account.  Can we please have all the other email boxes that we are not using removed so we are no longer billed for them?
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William S

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Yes, I have removed the extra 10 emails off the account and bill. 
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robkeene22817

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This reply was created from a merged topic originally titled what number do I call to have an add-on removed?.

can't find a contact number on the website.
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William S

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Our customer service number is 1-800-710-1998. I can also remove services for you if you like.
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robkeene22817

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Ok, I would like to remove the storage space add-on I have. I no longer need it and need to save the $2 per month.
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William S

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It has been removed. 
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robkeene22817

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Thank you.
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James9493

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This reply was created from a merged topic originally titled I want to delete store front from my account but keep everything else..

I want to delete store front from my account but keep everything else. I have contracted directlly with Bigcommerce. Can I do that on here? I have been trying to contact you via your 800 number for weeks!
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William S

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James,

I can remove the Storefront for you. This process will delete all files and products of your store. This a permanent process and would need to re-build the store if added again. Do you want me to remove it? 
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Neil0069

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This reply was created from a merged topic originally titled cancell add ons.

I want to canncel some of my add ons - how do i do that
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William S

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Just reply to this comment with what services you want removed and we can help you out. 
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Neil0069

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Am I paying for one or two domains?
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William S

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There are two domains on your bill currently. 
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psychicalex7896

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This reply was created from a merged topic originally titled Hi, I would like to cancel my add on services please for my traffic booster pleas....

Cancel traffic booster
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Drew N, Alum

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psychicalex7896, It has been removed.
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Anca9806

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This reply was created from a merged topic originally titled I need add-on removed.
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William S

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What add-on needs to be removed?
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Vanessa 1424

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This reply was created from a merged topic originally titled I would like to "remove" the Simple Store add on from my website..

I wish to remove the simple store add on from my website.
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William S

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Hello,

We can remove the SimpleStore from your account for your. This process will delete all products and information in the store. Do you wish to continue? 
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Vanessa 1424

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Yes, please.
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William S

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Done! A prorated credit has been issued to your account for the current billing cycle. 
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Herbert6910

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This reply was created from a merged topic originally titled How do I remove the Web Listings package from my account $14.99 per month. I have....

How do I remove the Web Listings package from my account $14.99 per month. I have found it to be of no benifit.
This reply was created from a merged topic originally titled how do i remove simple store from my account.

how do i remove simple store from my account
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William S

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I can remove this for you if you like. Note: removing the store will remove all products, order, and the store from the page. Do you wish for me to remove it?
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Marybeth5081

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Hi, I can't find a phone number to call -- I need to remove 2 add-ons on my account -- the 10 extra page add-on and the 1024 MB storage space add-on. Please advise, thank you!
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William S

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They have been removed and a prorated credit has been put on your account. 
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Marybeth5081

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Thanks so much, William!!
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Marylou5812

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This reply was created from a merged topic originally titled I would like to delete the local lift from my account, I donot want this service....

I would like to delete the local lift from my account
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William S

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It looks like this was already removed from chat. Did you need anything else removed?
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Kim4646

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This reply was created from a merged topic originally titled I wish to remove all my add-ons.
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William S

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Hello, 

what add on services do you want removed?
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Leslie7220

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This reply was created from a merged topic originally titled How do i downgrade my account? Im getting REALLY irritated..

Live chat does not work, I have deleted a bunch of websites and do not need the high monthly fees. Need to talk to a real person!
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William S

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Hello,

If you want to talk to our support, they can be reached at 1-800-710-1998. If you list what you want removed/want your account downgraded to, I can help you out. 
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Teejay2525

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This reply was created from a merged topic originally titled I need to delete add ons from my account.
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William S

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Hello,

What services would you like to remove?
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Roual1935

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I would like to remove several add-ons from my account. 
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William S

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Sure, I can help you out. What services would you like remove?
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Roual1935

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I would like to remove: 1 SimpleStore: $179.99 / year, 1 WebListings Package: $149.99 / year & 10 Subdomains: $24.00 / year
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Drew N, Alum

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We can do this for you. All product information will be lost from the Simplestore. If you want to delete it, please type in "Confirm delete Simplestore"
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Roual1935

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Confirm delete Simplestore - I have never used these services before, only been paying for it. 
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Drew N, Alum

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Roual1935,

These are removed.
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Juan1781

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This reply was created from a merged topic originally titled how do I delete simple store?.

I would like to remove simple store from my account. How can I do that?
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Drew N, Alum

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This will delete all store data, so I need for you to type in "Confirm delete Simplestore"
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Kendall8065

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I would like to cancel the add-on of domain privacy purchased today. Did not mean to select that. Is that possible?
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William S

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Yes, I can remove that for you. Since you just registered the domain today, we do have to wait for it to fully propagate. I will remove this in a few days once it is complete.
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Kendall8065

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Great, thank you!
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Maria9808

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This reply was created from a merged topic originally titled Please cancel our Simple Store.

Please cancel our Simple Store and remove it from our monthly bill.

Thank you
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Drew N, Alum

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Maria9808,

Have you saved any information you may need from the Simplestore, like images and text? Removing the Simplestore will remove the content of the store as well. If you are ready to delete it, please type confirm delete Simplestore and we will take care of it for you.
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David9454

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I need to have Weblistings removed from my account please
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William S

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This has been removed.
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David9454

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My account was charged $14.99 again today for weblistings, which I wanted to be removed. Apparently it hasn't been removed. I need it removed and for my $14.99 to be refunded please.
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Drew N, Alum

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Sorry about that. You should have a confirmation it has been removed in your email. The charge has been refunded. Depending on the bank it can take 2-10 business days to process.
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Raveena Media0409

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This reply was created from a merged topic originally titled trying to cancel add-on and hold for 20minute not great service.

I am being billed for add-on I do not use. I would like this removed from my bill asap. Now on hold for 20 minutes waiting from customer service. Not great service.
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Drew N, Alum

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You can post the service here and we can take care of it.

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