How do I remove add on services I no longer want?

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  • Updated 7 days ago
  • Answered
  • (Edited)
If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Alum

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Posted 5 years ago

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Why my website not pulling up at all and it's paid?
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Drew N, Alum

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This question is not related to thread to which it was posted

Please reference the new conversation here: Why is my site not showing?
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JC2043

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I would like Store Front removed from my account.
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Drew N, Alum

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Hi JC2043,

Have you exported any and all data you may need to keep? After we close it, all data, including sales and tax reports, etc will be deleted. If you are ready to delete please type in Confirm delete Storefront. If you need help exporting, click here

Drew
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JC2043

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Confirm Delete Storefront please
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Drew N, Alum

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Removed
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butch1385

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This reply was created from a merged topic originally titled i already deleted my simplestore. how can i cancel my monthly payments of $9.99....

pls stop my $9.99 monthly billing.
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Drew N, Alum

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Sorry butch1385,

Just deleting the store off the page doesn't remove it from the account. I have done so now.

Drew
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Michael9836

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I would like to stop my simplstore service.
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Drew N, Alum

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Hi Michael9836,

If I remove the store, all the information contained is the store is deleted. Do you need to copy anything first? If not, just type confirm delete Simplestore, and I will take care of it.

Drew
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Michael9836

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confirm delete Simplestore
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Dee2947

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Hi! I need to remove all add-on services for my account, including SimpleStore, but only leave the Basic service so as to keep my domain name (the $5.99 feature) and keep my domain private (the extra $1 feature).

I also need to change my A record and C name so that my website points to Shopify. Can someone please help me with this? I have the code needed if that will help.

Thanks!
Dee
(Edited)
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Dee2947

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Can someone please tell me what the difference is between the Starter Package ($5.99) and the Business Package ($20.99)? I asked for my account to be put back to the $5.99 account and it was not. 

Just want to know if that is possible?
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Drew N, Alum

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The are several differences, but your account can be easily switched. There is an addon for the domain which is not included in the starter package. You monthly will now be $8.99
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Dee2947

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Thanks!
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Dee2947

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Sorry...another question...
I did receive the email showing where I will get a credit for February, but what about for January? I asked for the service to be switched on December 29th.
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Drew N, Alum

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Taken care of.
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Drew N, Alum

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Dee2947,

You have a Simplestore and a Storefront. When removed all information will be lost. The Storefront will have all sales records deleted as well.

Please confirm you want to delete both.

To get the DNS records, I need for you to create a new, private conversation
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Michael9836

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Oh my bad, it's because I was notified on my email and assumed this was for me. I apologize.
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Dee2947

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It's ok...thanks! All of the emails are confusing.
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Drew N, Alum

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Michael9836,

I deleted the Simplestore. Please also confirm that you wish to delete Storefront
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Dee2947

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See...this is exactly why there shouldn't be this type of communication going back-and-forth...all of this type of communication needs to be private.

This is the thread for Dee2947...not Michael9836.

Please read and reply to the response above from Dee2947 regarding both the SimpleStore and the Storefront.
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Drew N, Alum

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Hi Dee2947,

You have only a Simplestore which has been removed. In the future if you wish to create a private topic, you can.

https://community.homestead.com/homestead/topics/how-do-i-create-a-private-conversation
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Bailey2409

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This reply was created from a merged topic originally titled I would like to remove WebListings from my webpage. Can someone please contact me....
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Bailey2409

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Yes
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Bailey2409

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The add on for $149 a year
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Drew N, Alum

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Removed
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Bailey2409

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And the $149 is non-refundable even though it was just renewed a few months ago? Pro-rated refund?
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Drew N, Alum

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Yes, I was able to refund $134.91
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Melinda2491

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This reply was created from a merged topic originally titled I would like to cancel an "add on" but don't know how...no one answers the phone ....
I need to delete an addon called Subdomains. You are trying to charge me $2.00 a month for it and I never registered it! I am not paying for the last three months I've had it, because I didn't purchase it!
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Drew N, Alum

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I have removed it. According to the account history, it was added by someone logged in as you. I have credited 3 months to the account
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Mayra5385

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Hello Drew, I hope I am doing this right...I would like my account to go back to the basic package like that of a starter...(5 web pages, no email, etc...) I do want to keep the extra $1 to keep domain private. Can you help me with this?  Let me know what you would need from me.  Thank you!
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Drew N, Alum

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Mayra5385,

I switched you, but if you want to remove the $1/month for the email address, you will need to delete the email. MAke sure you download any messages you may need to keep first
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trishannshow4931

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This reply was created from a merged topic originally titled I pushed the wrong buttons and I want to cancel/close my simple store. How do I c....

I was trying to find out how much the merchant account cost and added the simple store in error.
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Drew N, Alum

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You will lose all data from the Simplestore, so save anything you need first, then type in a reply here Confirm delete Simplestore, and we will take care of it.
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Jack Mulcahy

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Confirm delete Simplestore. Thank you.
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Drew N, Alum

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Why was I only credited for 2 months?! I never registered any of this, and my website keeps shutting down because of the "Overdue Bills". I am NOT paying for the first month! I DIDN'T ADD THIS DOMAIN OR SUBDOMAIN PACKAGE! Please reply.
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Drew N, Alum

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I credited it to zero, but the account shows that someone logged in as you added these features.
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edwin5458

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Hello. How can I remove a couple of Add-On Services from my account?:
The add-ons are: 100 MB Storage Space (if it does not affect my websites) and Domain Privacy.
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Drew N, Alum

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I removed privacy, but the space is required for the current sites that you have.
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edwin5458

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ok Thank you!
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Jeniffer5867

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This reply was created from a merged topic originally titled I need to remove my store front.

I need to remove my store front I no longer want that. I just my website and my email. I cant find a number to contact anyone in person. Please Help
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Drew N, Alum

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Have you run all reports or exported your data? Once deleted you will no longer be able to access the data. If you don't need anything, then please type confirm delete Storefront
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John1643

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This reply was created from a merged topic originally titled Removing "our store".

Could you please remove the our store page from my site please? Thanks.
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Drew N, Alum

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You understand that deleting the Simplestore will delete all data from the store? If so, then type confirm delete Simplestore
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Nancy2938

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Drew - Cant find the post here for my question and your response.. NANCY 2938
Still see that we are paying for simple store that you were removing
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Drew N, Alum

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I believe this has been removed.
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Chris0433

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I would like the SimpleStore removed from my account since I no longer use it for my business.  Please assist me with doing so.  I have waited over an hour on the phone to speak with someone and was not able to reach anyone to have this taken care of.  Thank you for your assistance. 

Chris H.
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Drew N, Alum

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Everything within the Simplestore will be deleted. If you need to copy anything please do so. When ready type in confirm delete Simplestore.
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Chris0433

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Confirm delete Simplestore.


Thank you!!
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Drew N, Alum

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Done Chris
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Chris0433

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Thank you so much Drew!  Have a great day.
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Drew N, Alum

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You're welcome. You too
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Property1183

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This reply was created from a merged topic originally titled removing addittonal services from my account.

Can you please remove traffic booster from my account, i have tried in vein to look for a support email
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Drew N, Alum

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Removed. Email support was removed a long time ago due to customer complaints. This is the online help center now.
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artie5570

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This reply was created from a merged topic originally titled I want to drop some add on features , like Domain names. Trying to lower my bill.....

Basically trying to downgrade my web package to save some money.
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JC2043

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I deleted my email addresses. Do we need to do anything else to stop being charged for the email services I have? 
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William S

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Hello JC2043,

I have removed the unused 5 email address off your bill. 
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W3756

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I need to delete some add-on services for emails if possible. I need to delete all 14 email boxes ONLY under add-on services. The ones I have included in my gold package are enough currently.
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William S

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Hello W3756,

I am currently seeing 4 email address on your account used. Would you like for me to remove the extra 13 emails off your account and bill?
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W3756

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This was already completed via chat. Thank you.
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snpnehring7832

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This reply was created from a merged topic originally titled How do I cancel my Storefront but keep my domain and website?.

Is it possible to cancel my store front option (I just added it a few days ago and decided not to go that route) and not cancel my domain registration and current website? 
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William S

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Hello snpnehring7832,

Have you exported any and all data you may need to keep? After we close it, all data, including sales and tax reports, etc will be deleted. If you are ready to delete please type in Confirm delete Storefront. If you need help exporting, click here
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snpnehring7832

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I just added it and haven't used it other than paying for the add on option- so I shouldn't have anything to export. Just need the add on removed. So you can delete it.
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William S

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It has been removed.
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Christine Richards

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This reply was created from a merged topic originally titled cancel simple store.

Can someone please cancel my simple store
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William S

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Hello Christine Richards,

Have you exported any and all data you may need to keep? After we close it, all data, including sales and tax reports, etc will be deleted. If you are ready to delete please type in Confirm delete Storefront. If you need help exporting, click here
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Christine Richards

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Confirm delete storefront.  This is the store for metalartlighting.com. 
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William S

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Done!
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James7045

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This reply was created from a merged topic originally titled how can i cancel my add-ons? i cant figure it out on the 'my account' page.
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Anil7479

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I need to remove all services from my account except my domain, how do I do this?
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Drew N, Alum

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Anil7479,

If you want to switch to domain hosting only, then you will need to remove all the pages and files from Sitebuilder. Domain hosting comes with 1 mailbox, but not a suite such as you have now.
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Anil7479

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So if I use the 'delete the site' feature the billing for the website will also go away. What if I no longer need the email accounts as well.
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Drew N, Alum

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No, you must delete all the pages and files from the file manager. You will not be able to delete the site as there is a domain attached. Delete the files and then let us know, we need to switch the account to domain hosting only.