How do I remove add on services I no longer want?

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  • Updated 1 month ago
  • Answered
  • (Edited)
If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Alum

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Posted 5 years ago

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Julie0007

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Hello. I would like to remove/cancel the simplestore feature, and lower my monthly rate. We no longer need the store. Thank you!
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Drew N, Alum

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Julie0007, Please confirm you understand that all the product images and descriptions will be deleted, and I will remove the store for you.
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Susan2672

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Hi Drew I asked about removing add ons a few weeks ago but they are still there...can you remove constant contact and local lift for Flen Enterprises but leave A Gulf Coast Clean? I do not need anything from C contact
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Drew N, Alum

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They have been removed Susan.
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Jason0003

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Hello - I would like to remove Constant Contact from my Add-on Services please.
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Drew N, Alum

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Jason0003, Do you need to export your mailing lists or save any other data?
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Carolyn2446

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Remove LocalLift from my account
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Drew N, Alum

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Carolyn2446, it has been removed.
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Web4633

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Hi there,

My business is in the process of closing its' doors. We no longer have need of our website or the extra features. We will need access to our e-mail for a bit longer ideally. Is it possible to remove all features except for our e-mail service? Thank you!
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Drew N, Alum

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Yes, if you use the Sitebuilder file manager to delete the website files and pages, we can switch you to domain hosting only. That is $14.99 per year. It includes 1 email address. Each extra email would be $12/year. If you don't need all 4 then you can delete one or more of those too.
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karen8894

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I will like to remove all my 3 emails .. can you assist 
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Drew N, Alum

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karen8894, I removed one. If you delete the mailboxes you still have in use then it should remove the other two. Check your account summary after deleting the mailboxes. Keep in mind, all mail will be delete from the Homestead mailbox when you do this.
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msopsal2437

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Please remove the two additional email addresses from our account.  We no longer use them.  Thank you.
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Elyzabeth , Official Rep

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Hello msopsal2437
Those additional emails have been removed.
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MsDRN

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This reply was created from a merged topic originally titled cancel add on service.

I need to cancel the add on service portion of my account - how can I do this?
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Elyzabeth , Official Rep

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Hello MsDRN

I am not seeing any add on services that you are not currently using. Nothing on your account can be downgraded right now. What specifically were you trying to downgrade?
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Dave8950

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I would like to remove Weblistings from our account. 
Thanks
Cari/Dave
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Elyzabeth , Official Rep

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Hello Dave8950
I will get this removed for you. You'll get an email about this change.
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walc

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Please cancel/remove add-ons ( 2 websites + 10 pages ) from my account.
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Elyzabeth , Official Rep

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Hello walc

I was able to get those addons removed from the account. You should receive an email letting you know about that change.
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NYSPRA

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This reply was created from a merged topic originally titled Remove services from account.

Hi, We would like to remove some services from our account. What is the procedure for this? Thank you.
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Elyzabeth , Official Rep

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Hello NYSPRA

What services are you looking to remove?
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NYSPRA

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Hi, We only want to keep our domain name registered with Homestead so we do not need any other services. Is this possible?
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Elyzabeth , Official Rep

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Hi NYSPRA

Yes it is possible. You would need to delete everything from the site, all files in the file manager, in order for me to downgrade the account to domain only hosting. Are you going to be pointing your domain elsewhere or just holding it for now?
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NYSPRA

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Hi! I just found this reply. We have already pointed our domain name to the new site. I will delete all files now from the file manager. I just posted at the bottom of this message but I'll try to delete it now that I have found this. Thank you.
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Elyzabeth , Official Rep

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I have downgraded the account. You'll receive an email letting you know about this change.
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NYSPRA

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Thank you very much! 
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NYSPRA

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However, I am not seeing an email come through yet... should we have gotten it?
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Elyzabeth , Official Rep

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It would have gone through immediately. If you don't see it in your inbox, I would recommend checking your spam folder.
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LISA9621

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This reply was created from a merged topic originally titled I would like to remove the add- on "Website Ecommerce AddOn: $9.99 / month" Can ....
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Elyzabeth , Official Rep

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Hello LISA9621

I can see that you haven't created a store yet, so I did get that removed from the account. You'll receive an email about that change.
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bruce4470

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I would like to remove the credit card payment button at the bottom of the SERVICES page. Thank you.
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Elyzabeth , Official Rep

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Hello bruce4470

This post is for removing items from your billing. That is just an element in your builder, so it would just be a matter of logging into the builder, removing it, and republishing your site.
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Tiffany6985

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I would like to delete my site from homestead so that I am no longer paying for the premium service but keep my domains
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Elyzabeth , Official Rep

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Hello Tiffany6985

Once you point your domains to the new site, you can delete the content from your site on our builder, and we can downgrade you to the domain only plan, which is $14.99/year for each domain.
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Purebred5564

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We would like to remove Francis Kennels as an added domain. How would I do that?
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Elyzabeth , Official Rep

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You would need to go under the Domains tab on your Homestead account, and Choose the "Delete Domain" option.
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Debbie0838

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This reply was created from a merged topic originally titled I want to remove the email service from my account..

We do not want an email service add on. Can we remove that please?
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Elyzabeth , Official Rep

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That has been removed.
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Michele7334

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I need to eliminate the email services I have on my account. (I just want the website service now).
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Elyzabeth , Official Rep

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I have removed the email addons from your account
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Marty7539

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Hello I would like to cancel the add on of additional pages (10) on my account and also,change the billing back to monthly from annual. Thanks.
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Elyzabeth , Official Rep

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I have removed that add on and switched you to monthly. You should receive an email regarding this
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Nan9708

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Hi - I'd like to remove 15 mail boxes please. I have 21 currently and only use 6. 
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Elyzabeth , Official Rep

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Those have been removed. You should receive an email letting you know about that change to your account
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Erica9108

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Hello,

I want to remove the simple store from my account.

Thank you.
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Elyzabeth , Official Rep

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That has been removed.
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Friedel7403

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I have two add on domains that I do not use or need, Can I cancel them?
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Elyzabeth , Official Rep

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Hello,

Of course, we don't want you to have to pay for services you don't need. I have removed the domains add on, you will be billed $99.99 for the year on 2/14
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Friedel7403

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Thanks Elyzabeth for your help...
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Julie5735

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I only need my domain name. I have been paying for years for all of the website services but I have been using another website service I have just had my domain redirected. I still need my domain name and I am happy to pay for it but I don't think I need to pay $23 a month for that.
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Elyzabeth , Official Rep

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Hello,

I certainly understand if you are not using the service, you shouldn't have to pay for it. We can downgrade your account to domain only. This will be $14.99/year.
I would need you to log into the builder and delete the content from the site on Homestead. Let me know once that is done and we can downgrade the account.
(Edited)
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Julie5735

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oh my goodness it has probably been 7 or 8 years since I have done that I don't even know where to look
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Julie5735

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Can I still keep my email address that is associated with the domain?
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Julie5735

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I think I got rid of everything I just have to make sure that all of my redirecting info doesn't get changed.
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Elyzabeth , Official Rep

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Yes, you can still keep 1 email address at the $14.99/year price.

If you log in to Homestead.com and go under Websites Manager, click Edit site(with Sitebuilder Plus). Then, once the builder is loaded, click on your site name in the top right corner and choose "View File Manager"
Delete all files in the File Manager.
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Julie5735

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Okay I think it is done
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Elyzabeth , Official Rep

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Ok, perfect, I've made that change.
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Julie5735

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Thank you
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Reynaldo1514

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Hi, I want to remove 4 mailbox in my account, how can I do it, next billing is on 9th of March 2019. I need only 9 but currently 13 mailboxes in my account. Please remove 4 unused mailboxes. Thanks
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nader3816

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call what phone number
need to go back to a basic package not using the plus package at all
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Elyzabeth , Official Rep

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If you would like to call, the number is 1-800-710-1998
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zanderandtrue8515

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I would like to change my package from gold plus to the basic package keeping the domain name.... Please help
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Elyzabeth , Official Rep

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I was able to downgrade this account to the Starter plan. The monthly price will be $10.99.