How do I remove add on services I no longer want?

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  • Updated 5 months ago
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If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks
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Drew N, Alum

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Posted 6 years ago

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Rebecca6423

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I need to remove 10 of the 20 page add-ons on my account please.
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Drew N, Alum

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1 set of 10 pages has been removed.
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Mark4339

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I wish to cancel the three additional email boxes I have. We have reduced our staff and no longer need any additional email boxes
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Drew N, Alum

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Mark4339, They have been removed.
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Leann4828

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I want to downgrade back to the starter package. I only have one website now and that's all I will need....can someone help?
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Drew N, Alum

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Leann4828, this change has been made.
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Whitefish Lodge

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I would like to remove the website manager from my account, but I only want to keep the domain name! Can I do that?
Thank you
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Drew N, Alum

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It looks like you got this done.
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Thomas9351

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I need to cancel a 2GB upgrade to my email account that I added and then ten minutes later realized I didn't need it.  Could you please do this for me?  
It shows up like this on my account summary

1 Email Storage Upgrade (2GB): $1.00 / month
Thanks,
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Drew N, Alum

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Removed
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Regina6280

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Hi, I would like to drop/remove all 3 addons that I`m currently paying for:

  1. SimpleStore: $9.99 / month
  2. Domains: $4.00 / month
  3. Domain Privacy: $3.00 / month

i`ve copied everything I needed and please use this as confirmation to cancel the addons completely as I ́m no longer needing them and need to save money.

Thank you,
Regina
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Drew N, Alum

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Regina6280 I have removed the Simplestore for you, but you have 3 registered domains all using privacy. You can delete unused domains from the domains tab in your account. This will remove the charge as well.
(Edited)
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davidallinjury3753

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How can I downgrade my account from Business Plus to Business?
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davidallinjury3753

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I'd like to downgrade from Business Plus to Business but then include Weblistings as an add on. I just don't need all of the bandwith, storage, number of pages and sites that comes with Business Plus. Thank you
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Drew N, Alum

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It has been changed.
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walc

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Please cancel my add-on Local Lift plan.
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Drew N, Alum

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walc, It has been removed.
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walc

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Drew, Thank you very much.
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Drew N, Alum

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You're welcome
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mtntime179546

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I need to remove the email add-on from my account
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Drew N, Alum

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mtntime179546, it has been removed
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ilya3695

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I need to remove an add-on local listing
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Drew N, Alum

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ilya3695, do you mean the Weblistings program?
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ilya3695

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Yes
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Drew N, Alum

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It has been removed.
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Cathy3967

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I would like to delete the Website Ecommerce AddOn. I don't need this add on. I would like to add an email. What is the cost of that?
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Drew N, Alum

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I can remove the store, but want to make sure that you understand that all data previously entered in the store will be deleted. Please confirm you wish to delete it.

Email addresses are $1/month each. This gives you a 500mb email box. There are space upgrades available if you need it.
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Cathy3967

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Yes, please delete the store. It was added accidently there shouldn't be any data entered. Please add the email account. One should be sufficient. Thank you!

 

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Drew N, Alum

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The store is removed and the email added. You will see an email tab on the left side of the account now. You can create your address there
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Latrissa3114

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I would like to remove the ECommerce Store from my page Nouveau Grafix. I no longer need it and would like to cancel.
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Drew N, Alum

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Ok, do you understand that everything in the store will be deleted? Please confirm.
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Latrissa3114

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Yes, I understand. Thanks so much for your help.
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Todd H, Social Media Specialist

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The store has been removed from the Nouveau Grafix site.
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ilya3695

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I would like to remove the add ons services
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Drew N, Alum

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ilya3695, currently you are using all the add on services that are on the account. Do you need both Websites? If not you can delete the one you do not need.
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Francis Rockliff

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I need to remove Sitebuilder Ecommerce Upgrade. The purchase was an accident and I dont need the service.
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Drew N, Alum

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Francis Rockliff, it has been removed.
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Emogene1090

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I need you to remove Constant Contact from my account, for now, thanks.
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Drew N, Alum

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Emogene1090, it has been removed.
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Shawnta4837

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How do i remove all add on except for domain name
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Todd H, Social Media Specialist

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The addons on your account have been removed.
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FLYrFLY

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I need to cancel add-on services
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FLYrFLY

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I need to remove the store-front add on, and also remove some of the unused add-ons like domain privacy, email storage, etc. 
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Todd H, Social Media Specialist

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I can remove the storefront addon, but I would need more specifics on your other addons you wish to be removed.
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FLYrFLY

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Thanks. My account shows: 
11 Domains: $22.00 / month
5 Domain Privacy: $5.00 / month
4 Email boxes: $4.00 / month
2 Email Storage Upgrade (10GB): $6.00 / month

I have deleted some domains, removed most domain privacy, deleted email we are no longer using and elimated the 10GB storage upgrade on the 2 email accounts that had them. Can you make adjustments for these items? Thanks. 
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FLYrFLY

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HELP!!!!!!!!!!! I didn't want my online store removed, just the website store I thought I was paying for and not using through the website on homestead. OMG. How to get it back?????
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FLYrFLY

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Where is my BIGCOMMERCE store????
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FLYrFLY

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I can not login. It is just GONE...Seriously???? I wanted homestead store gone. I use BIGCOMMERCE...
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Drew N, Alum

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The Storefront was removed as requested above. Was this not what you wanted?
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Drew N, Alum

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It sounds like I should get the Storefront reactivated for you. Please confirm and I will get it going.
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FLYrFLY

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No, I thought you were just removing the simple store, not anything related to Big Commerce. Can you put it back up???
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Drew N, Alum

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I should be able to. Let me get to work on it and contact Bigcommerce.
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FLYrFLY

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Thank You.
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Drew N, Alum

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While I am doing this, which domain was the storefront domain?
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FLYrFLY

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www.lefrogshoppe.com (I was also hoping that I was pointing lefrogshop there as well for those that don't spell it correctly)
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Drew N, Alum

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Ok. It seems everything is still set up correctly. I have submitted the reactivation request. I am also trying to directly connect with someone there to expedite the request if possible.
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FLYrFLY

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That is awesome. Should I just keep checking for it to reappear then?
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Drew N, Alum

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You can. I am not sure if they will activate it open or closed, so you may need to log in to the store admin when it has reactivated and open the store from the store settings. If they activate it open, then it should just start working. I will post here when they get back to me, but you may have already seen the site up, so feel free to let me know if you see it before they contact me back.
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FLYrFLY

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Ok. I will keep checking. Thanks for expediting. I really need to keep my customers happy this weekend.
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FLYrFLY

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Like watching paint dry.
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Drew N, Alum

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I am still trying. I have not been able to get a response yet.
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FLYrFLY

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Much Appreciated. I am going to check back in a little while. 
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Drew N, Alum

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You should be back online. I will take a look at the other add ons now
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Drew N, Alum

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I have removed the items I can remove. The domains are still in use. If you want to delete them you can do so from the domains tab in your account. That will remove the corresponding charges. This also includes the privacy add ons
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Vincent7729

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Hi I too would like to remove the ecommerce from my site
www.vincentzandri.com
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Drew N, Alum

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Vincent7729, Please confirm that you wish to delete the Simplestore. All products and store information will be deleted.
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Kim4822

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I need to delete some add-on services as well: please delete my extra storage and I'd like to keep the tinysparkcreations.com URL and delete the kimberlysmithconsulting URL. I'm also intereted in deleting the domain privacy as I'm not even sure what that is.  Also, since I only have 5 pages, shouldn't I only have the 7.99 package instead of 8.99? Thanks! - Kim
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Drew N, Alum

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Kim4822

I removed the extra space for you.

Domain privacy hides your contact information. Each domain has your name, address, email address, etc. listed. That is stored in a public database which can be easily searched by a whois search engine. The domain privacy hides that information. You have it on one domain and not the other. If you go to a whois search, https://www.tucowsdomains.com/whois-search/ and enter one of your domains. Look to the contact information. Then enter the other domain. You will see the difference.

Privacy is 100% optional, so I can remove the one for you, or you can add another if you like.

Your current package includes 1 domain in the $8.99. If I switch you to the $7.99 that is no longer included. It would be a $2 add on to save $1. A net loss of a dollar. Right now you are on the best possible price pending your decision on the privacy.
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Kim4822

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Can i drop down to just one domain but keep the privacy? I'd like to keep the tinysparkcreations domain.
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Drew N, Alum

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Yes you can. Just go to the domains tab and under the other domain, click the delete link. That should also remove the extra charge. It would be $9.99/month. If I switched you to the starter(no domain) it would also be $9.99, so I would leave you on the Business lite as you would then have 10 available pages without an extra cost.
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David2973

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I would like to cancel the add-on service simple store that I no longer need.
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Drew N, Alum

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Please confirm that you understand that all products and images in the store will be deleted.
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meirul4344

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Hi Drew,

I would like to cancel the sitebuilder ecommerce at $9.99 which I added on by mistake!  Can you please cancel it for me.


Thanks

M.

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Drew N, Alum

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meirul4344, It has been removed.
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Paula6092

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I want to delete simple store from my account.
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Drew N, Alum

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Paula6092, I can do this for you, just please confirm you understand that the products and images will be deleted.
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Paula6092

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Help! I need to have SimpleStore removed from my account, Please.
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Paula6092

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I've been trying to get simple store removed from my website. But homestead is not reading the new forum messages or what??? Please remove SimpleStore from my website...
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Drew N, Alum

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Hi Paula, I have replied to you on the previous page, in your first comment. I have asked for confirmation that you understand all the products and images in the store will be deleted. I am sorry, but I do need to get your confirmation to delete the store.
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Paula6092

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Yes, I understand. I was looking for the simplestore fees and a little info than was given and accidentally ended up with the add-on. Yes, Do remove Simple Store from my account. Thank You so much.
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Drew N, Alum

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It has been removed and I credited the amount charged back to your account.
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Paula6092

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Thank you very much Drew N, made my day!
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Drew N, Alum

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You're welcome. Happy to help!

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