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How do I remove add on services I no longer want?

Question
Updated 5 months ago
Answered
(Edited)

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

If you have additional services that you no longer want, we do need for you to contact us. You may call or post your request here and we can help you out.We understand this might be a bit less convenient, but we do want to be able to apprise you of any possible consequences of removing the service.Thanks

Drew N, Alum

262,816 Points

Posted 6 years ago

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122 Points

I want to delete simple store from my account. Can I do that on here?

1 person likes this

2014-04-09T14:36:33+00:00

184,678 Points

We'll have to remove the SimpleStore from our end. Just reply here if you are ready for us to remove it.

Mike

0

2015-01-08T04:07:05+00:00

90 Points

Please remove simple store from my site.
Cathy H.

0

2015-01-08T06:36:38+00:00

Drew N, Alum

262,816 Points

Removed as requested

0

2015-01-08T14:29:29+00:00

90 Points

Thank you!

0

2015-01-29T22:45:32+00:00

60 Points

please remove add-on's from my account

0

2015-01-29T23:27:54+00:00

18,878 Points

hubtubs4271,

They have been removed.

0

2015-02-20T08:18:56+00:00

82 Points

I want to remove add-on's from my account

0

2015-02-20T09:56:30+00:00

60 Points

I would like to remove Weblistings from my Add-ons.

0

2015-02-20T10:58:10+00:00

94 Points

The one additional domain you charged me for was $7 and $2 per month. It looked like I was getting the additional domain without additional charge. If I am right please refund the amount and do not charge the additional $2 charge. If I am wrong, please remove the additional domain-hugheshrs.info.

0

2015-02-20T17:48:22+00:00

82 Points

i would like to have weblistings removed from my account.

0

2015-03-05T07:23:21+00:00

114 Points

I would like to delete the emails (except for office@nwhandymancan.com ) from my account.

0

2015-06-07T14:41:20+00:00

mikeandrosina9351

70 Points

Please remove simple store from my site...Thank You!

0

2015-06-07T14:45:34+00:00

Drew N, Alum

262,816 Points

Do you have any descriptions and images for the products saved? They will be removed. If you are ready, please type in "confirm delete Simplestore"

0

2015-06-07T18:29:15+00:00

mikeandrosina9351

70 Points

"confirm delete Simplestore"

0

2015-06-07T18:38:07+00:00

Drew N, Alum

262,816 Points

mikeandrosina9351,

It has been removed.

0

2015-06-10T20:13:28+00:00

212 Points

I would like Simplestore removed from my account. I'm typing "confirm delete Simplestore" so you know I really, really want this removed ASAP! Thanks!!

0

2015-06-10T20:21:52+00:00

18,878 Points

Hello Robyn,

Looking into your account, I do not see a SimpleStore on your account. The only store I see on your account is our Storefront store powered by BigCommerce. Do you want me to remove this?

0

2015-06-10T20:22:39+00:00

212 Points

yes, please remove that. no longer want it

0

2015-06-10T20:28:56+00:00

18,878 Points

It has been removed.

0

2015-06-30T14:07:05+00:00

virtuososalonandspa0028

60 Points

I would like to remove add -on please

0

2015-07-20T16:14:08+00:00

60 Points

I would also like to remove the add on on my account, please.

0

2015-07-20T16:18:53+00:00

Drew N, Alum

262,816 Points

You want to remove the Webistings?

0

2015-08-22T12:39:17+00:00

sunnysideupcafewp7365

84 Points

How do I remove the add-on for the second website I have removed?

0

2015-08-22T13:52:18+00:00

Drew N, Alum

262,816 Points

sunnysideupcafewp7365, It has been removed.

0

2015-09-02T22:59:53+00:00

60 Points

i would like to cancel my add-on service

0

2015-09-02T23:01:31+00:00

18,878 Points

Sure, what add-on do you want canceled?

0

2015-09-03T12:41:45+00:00

150 Points

I would like to remove the weblistings

0

2015-10-02T20:06:46+00:00

102 Points

I would like to remove the add on service that i have, I dont need the store as I market a service not products

0

2015-10-02T20:14:51+00:00

Drew N, Alum

262,816 Points

I can remove the store for you. All the descriptions and pictures will be lost. If you have everything you need, simply type in "Confirm delete Simplestore" and I will remove it from the account.

0

2015-10-21T16:40:14+00:00

434 Points

I need to remove Simple Store as well

0

2015-10-21T16:48:54+00:00

themieleman, Champion

65,366 Points

Use your account summary.

0

2015-10-28T17:48:40+00:00

92 Points

I would like to remove the simple store add-on from my account.

0

2015-10-28T17:55:40+00:00

Drew N, Alum

262,816 Points

Shannon2994,

All store data will be deleted. If you want to copy/paste anything please do so. If you are ready to remove the store, please type confirm delete Simplestore and we'll remove it

0

2015-10-28T18:29:57+00:00

92 Points

Confirm delete Simplestore

0

2015-10-28T18:37:17+00:00

434 Points

I also need to have my simple store removed.

0

2015-10-28T21:11:08+00:00

Todd H, Social Media Specialist

20,824 Points

Hello Shannon2994, the SimpleStore has been removed.

Peggy8830, I do not see a SimpleStore with your account. If you still need help, let me know.

0

2015-11-01T14:02:55+00:00

80 Points

I put a Local Lift listings on my account, I made a mistake and two local lifts were added. I need only one

0

2015-11-01T14:07:12+00:00

Drew N, Alum

262,816 Points

I removed the uneeded one and credited the account for the amount charged.

0

2015-11-02T15:46:26+00:00

60 Points

Please remove our Simple Store. We no longer need it. Thanks

0

2015-11-02T15:52:12+00:00

Drew N, Alum

262,816 Points

Jennifer2597, All pictures and descriptions will be lost. If you are ready to remove it, please type in confirm delete Simplestore and we will remove it.

0

2015-11-14T23:45:23+00:00

70 Points

Drew, I would like the store feature of my site removed. Can you lend a hand?

0

2015-11-15T14:26:42+00:00

Drew N, Alum

262,816 Points

Yes I can. All data in the store will be deleted, so if you need any pictures or descriptions, please get them. When you are ready type here "confirm delete Simplstore"

0

2015-11-29T04:30:46+00:00

70 Points

Confirm delete Simplstore.

0

2015-11-29T13:09:24+00:00

Drew N, Alum

262,816 Points

armorbug15110, It has been removed

0

2016-01-13T20:05:48+00:00

100 Points

I also need simple store removed from my account, thanks. I'm good with pictures, etc.
confirm delete simplestore

0

2016-01-13T20:17:39+00:00

Todd H, Social Media Specialist

20,824 Points

Steven7761, the simple store has been removed

0

2016-02-10T04:14:32+00:00

60 Points

I would like to remove SimpleStore from my account too. I have copies of pictures etc. Confirm delete SimpleStore. Thank you!

0

2016-03-05T02:55:35+00:00

154 Points

Hello, I would like the simple store feature removed from our site, could you help us out? Thank you!

0

2016-03-05T13:47:17+00:00

Drew N, Alum

262,816 Points

Do you understand that all descriptions and pictures will be deleted? If so, please type in "confirm delete Simplestore."

Thanks

0

2016-03-05T23:15:28+00:00

154 Points

Hello Drew,

Thanks for your response! Actually, I would like to keep it for another year, so please don't delete it Thanks, Helen

0

2016-03-05T23:24:57+00:00

Drew N, Alum

262,816 Points

I shall do nothing. :)

0

2016-03-12T23:00:23+00:00

674 Points

I upgraded last night to Simple Store but decided against it for now. I'm trying to remove the add on. Office and Chat hours are all closed so that brings me here.

0

2016-03-12T23:02:10+00:00

Drew N, Alum

262,816 Points

Please confirm you wish to remove the Simplestore by typing in confirm delete Simplestore. Anything you did will be deleted.

0

2016-03-13T09:40:11+00:00

674 Points

Do you mean type it here? If yes, I confirm that I need the soap Simplestore deleted.

0

2016-03-13T14:20:28+00:00

Drew N, Alum

262,816 Points

It has been removed. You will need to remove the links from any pages to the store page

1

2016-03-29T14:11:31+00:00

60 Points

I would like to remove local lift what can I do?

0

2016-03-29T15:31:28+00:00

Drew N, Alum

262,816 Points

It's removed.

0

2016-04-12T22:30:03+00:00

themieleman, Champion

65,366 Points

Use online chat or call customer service 800-710-1998. Drew can also handle this.

(Edited)

0

2016-05-03T19:26:34+00:00

60 Points

I would like to remove add ons

0

2016-05-03T19:53:52+00:00

Drew N, Alum

262,816 Points

Lucinda6111,

Please specify what you would like to remove so we can take a look.

0

2016-05-08T02:27:03+00:00

60 Points

I would like to remove the 14.99 add on from my account

0

2016-05-09T15:48:22+00:00

Drew N, Alum

262,816 Points

Matt8515,

It is removed

0

2016-05-24T17:15:08+00:00

livelaughlovesing963207

80 Points

could i get the locallift removed from my account?

0

2016-05-24T17:21:09+00:00

Drew N, Alum

262,816 Points

livelaughlovesing963207, I have removed it.

0

2016-06-17T04:13:40+00:00

90 Points

I need local lift removed from my account and i forgot I have had it on there for the past year, I would like a partial credit as well

(Edited)

0

2016-06-17T15:00:09+00:00

Drew N, Alum

262,816 Points

chuckcerda6020, It has been removed. Our partner company will continue the service until the end of the period that has already be contracted. You will not be charged any more, but I am not able to refund anything on this service.

0

2016-06-17T15:12:38+00:00

90 Points

Thank you

1

2016-06-17T15:13:44+00:00

Drew N, Alum

262,816 Points

You're welcome

0

2016-07-04T02:04:43+00:00

152 Points

I would like to cancel my add-ons...just want to keep my one website up and running. How do I go about doing that? Can I do that via email? Thanks!

0

2016-07-05T15:56:58+00:00

Drew N, Alum

262,816 Points

You may create a private topic if you like or we can help you here. You would need to remove any domains you don't need any longer and also delete the additional sites you no longer want to have.

0

2016-08-06T14:18:50+00:00

70 Points

Drew - I would like to delete the add-on services for my account. I have removed the domain that I know longer want. I will now only have one domain, one website (with 5 pages) and one email. Can you help me with this?

0

2016-08-08T15:48:41+00:00

Drew N, Alum

262,816 Points

Lori3756, I don't see anything you aren't using. You have 1 domain and are being charged for 1. If you deleted it from your account, that removes the charge as well.

0

2016-08-09T22:01:26+00:00

70 Points

My account shows that I'm being charged for 2 websites ($2) and now I only have one. I am also being charged for 10 pages ($2). I only have one website with 5 pages.

0

2016-08-10T15:09:47+00:00

Drew N, Alum

262,816 Points

Lori3756, They have been removed

0

2016-08-22T21:25:10+00:00

80 Points

I want to change the service. I want to do have the $5.00 service.
Wath i can do?
I have searching for help, but i have no any answer. Please e-mail me to contact to you. My e-mail is hugomacr@hotmail.com I just want to make my website a chiper and single one. And pay less.
Thanks.

(Edited)

0

2016-08-22T21:29:12+00:00

Drew N, Alum

262,816 Points

The starter does not include some of the things you need, like the domain name, additional space and additional pages. These would become add-ons. We can lower the package, but with the required add-ons, the monthly will be $13.99.

0

2016-08-29T15:53:52+00:00

LeeAnn Gauthier

50 Points

I need to cancel Local Lift as of today 8/29/16. PortlandParalegal.com. contact me via the email on my account to confirm this is cancelled

0

2016-08-29T17:17:27+00:00

Drew N, Alum

262,816 Points

It has been removed.

Replies will come from the community. We do not send emails directly.

0

2016-10-04T13:07:23+00:00

202 Points

I need to remove the following add-ons from my account.
2 additional websites($2 monthly)
1024 Mb storage ($2 monthly)
2 Domains($2 monthly)
I only require original website, email box, 5 pages,standard storage space, and
GB bandwidth(5)

0

2016-10-04T15:16:41+00:00

Drew N, Alum

262,816 Points

Good morning David. I see you got this done with an agent earlier. They did advise you that your site has 137mb and the packages allows for 25mb? That is why the additional space is still required. If you can remove files from the file manager to get down to 25mb, then you can let us know and we can remove it as well.

0

2016-12-28T15:49:49+00:00

60 Points

I need to remove LocalLift from my account ASAP 12-28-16. I am tired of having to change back the information I originally posted every time I go in there. The "service" is doing my business no good. harvardsolutionsco.com

0

2016-12-28T16:02:33+00:00

Drew N, Alum

262,816 Points

Nancy, it has been removed.

0

2017-01-16T21:06:59+00:00

286 Points

I need to remove Sitebuilder Ecommerce Upgrade. The purchase was an accident and I dont need the service.

Thanks

0

2017-01-16T21:50:01+00:00

Drew N, Alum

262,816 Points

Raymond8017, It has been removed.

0

2017-11-20T17:01:14+00:00

270 Points

hello. some time ago i purchased a package of 6 add on email accounts, which i no longer need. the original 5 my package had is enough at this time

0

2017-11-20T17:10:11+00:00

270 Points

Drew, can u help me with this please?

0

2017-11-20T20:00:14+00:00

Drew N, Alum

262,816 Points

Ignacio8140, I have removed them.

0

2018-03-01T00:39:16+00:00

154 Points

Hello,

I would like to remove the following services:

PayPal Commerce
1 SimpleStore
Blog
Email boxes: need 3, currently have 50. How can I reduce them to 3 addresses?
Design Services
Email Storage upgrades

Also, can you please delete this site:
DSCreations893953.homesteadcloud.com

Thank you!

(Edited)

0

2018-03-01T14:18:39+00:00

Todd H, Social Media Specialist

20,824 Points

Hi Alexander5076, I can help with downgrading your account. Currently, you are still paying for the full service package which includes SEO services, but this is why you have the option to have 50 emails. Can you confirm with me that you wish to remove the Simplestore and did you want to explore downgrading your Homestead account to a cheaper plan?

0

2018-03-02T06:30:34+00:00

154 Points

Hello Todd,

Thank you for your reply. I would like to remove the simple store and downgrade to a more basic plan option. At this time we need to keep 3 email accounts active, please advise how we can do this?

Thank you,

Alex

0

2018-03-02T15:41:43+00:00

Drew N, Alum

262,816 Points

Alexander5076, I have removed the Simplestore. You will need to remove the element from the page or the entire page whichever you desire. Do you wish to maintain the SEO campaign? We do have the business package which should fit your needs, but if we change that, the SEO will also be cancelled and need to be set up again. So, if you wish to continue SEO, then I would have you speak with an SEO agent so there is no trouble with the change.

0

2018-08-14T15:27:15+00:00

140 Points

I would like to remove Weblistings from our account.
Thanks
Cari/Dave

0

2019-01-27T14:00:33+00:00

Veronica Olinger

92 Points

i would like to cancell my web listing add on and constant contact

0

2019-01-28T13:57:34+00:00

60 Points

I have cancelled my account & website 3 months ago but are still getting billed for it - you have taken 3 months extra subscriptions via my credit card company - how can I get this stopped!!!! I have tried various methods to get this sorted out without any luck!
Geoff Moring - Website = frogshallbarn.com

0

122 Points

This reply was created from a merged topic originally titled
Add On Services.

How do you remove Add-On Services from your account?

2 people like this

2014-06-07T11:23:20+00:00

Drew N, Alum

262,646 Points

Good morning Brendan9281,

Please let us know what you would like to remove from your account.

Thanks

Drew

1

2016-01-19T16:27:08+00:00

90 Points

I need to remove "just" the add on associated with my account....

0

2016-01-19T18:46:30+00:00

Todd H, Social Media Specialist

20,594 Points

Which addons are you referring to? You may see whats on your account logging in at Homestead.com, click Account at the top right, click Account Summary

0

2016-03-08T01:47:28+00:00

60 Points

EPP code or transfer key

0

2016-03-08T15:04:55+00:00

Drew N, Alum

262,646 Points

On the domains tab, click on send authorization code

0

292 Points

I need to cancel an additional email box I purchased today; it is not needed... thanks!

2014-06-28T20:57:33+00:00

184,558 Points

sheena6986, I removed one of the email boxes from your account. Let us know if you need anything else.

Mike

0

2017-05-09T20:00:59+00:00

130 Points

I have 44 email boxes I only need 8. Thanks!

0

2017-05-09T20:08:20+00:00

130 Points

I accidentally added 8 extra to my account just today.

0

2017-05-09T20:20:53+00:00

Drew N, Alum

262,676 Points

The unused ones have been removed.

0

2017-05-09T20:34:18+00:00

130 Points

Thank you, Drew!

1

2017-05-09T20:35:23+00:00

Drew N, Alum

262,676 Points

You're welcome

0

2019-03-07T13:53:45+00:00

70 Points

Hi, I want to remove 4 mailbox in my account, how can I do it, next billing is on 9th of March 2019. I need only 9 but currently 13 mailboxes in my account. Please remove 4 unused mailboxes. Thanks

0

62 Points

I want to delete simple store from my account.

2014-07-17T19:46:01+00:00

184,578 Points

Donald6856, Your store has been removed. If you have any links to the Store page on your site, you can remove them and republish the site.

Mike

0

2015-03-12T23:22:00+00:00

love2travel1764

70 Points

I would like to delete simple store from my account. How do I do that?

0

2015-03-13T14:27:47+00:00

18,878 Points

We can remove it for you. Just reply here if you are ready to have it taken off immediately. If you need to save any pictures or product descriptions, please do that first as once the store is deleted there will be no backup.

0

70 Points

I need to remove the extra domain from my account, I no longer use the website that it was originally purchased for.

2014-07-30T23:04:09+00:00

184,558 Points

Dan7865, Just letting you know I removed the extra domain upgrade.

Mike

0

2014-08-07T22:42:53+00:00

70 Points

Thank you.

0

2014-08-08T11:12:02+00:00

Drew N, Alum

262,676 Points

You're welcome

0

140 Points

I would like to remove the WebListings Package & Traffic Booster from my account please

2014-08-03T22:18:54+00:00

Drew N, Alum

262,796 Points

Hello Ashley0792,

Weblistings and Traffic Booster have been removed from your account.

Thanks

Drew

1

2014-08-03T22:21:49+00:00

140 Points

Thank you!! Very fast customer support. I love it!

1

2014-08-03T22:23:10+00:00

Drew N, Alum

262,796 Points

You're welcome!

1

superblimousines2315

70 Points

How do I remove traffic booster from my account?

2014-08-05T15:42:52+00:00

184,678 Points

superblimousines2315,m

We'll have to do that from our end. Just reply here to confirm that you would like it removed.

Mike

0

2014-08-06T18:56:41+00:00

superblimousines2315

70 Points

Yes please remove traffic booster from my account. Thank you.

0

2014-08-06T20:13:22+00:00

184,678 Points

superblimousines2315,

The Traffic Booster has been removed. The footer on your web pages will be removed the next time you publish your site.

Mike

1

70 Points

Hi, I would like to remove the simple store from my account.

2014-08-06T13:51:57+00:00

184,558 Points

Luisa0652. Is there anything you need to backup and save, (images, text, etc). If you are ready for us to remove it just reply here to confirm.

Mike

0

2014-08-06T14:03:02+00:00

70 Points

Hey, don't worry about it. I changed my mind. I'm going to give it another month to see if I can get it going. Thanks anyway!

0

2014-08-06T15:43:15+00:00

184,558 Points

Ok.. thanks for the follow up. If you have any problems feel free to post again and we'll be happy to help you out.

Mike

0

1,160 Points

I would like to remove Traffic Booster from my account

2014-08-07T15:13:00+00:00

184,678 Points

Kevin2133, The TrafficBooster has been removed. Let us know if we can help again!

Mike

1

60 Points

Hello,

I would like WebListings removed from my account please.

2014-08-13T13:48:38+00:00

184,558 Points

Trevor8349,

Just letting you know I've removed the Weblisting. Let us know if we can help again!

Mike

0

120 Points

Hello! I would like to remove the Weblistings Package from my account. Thanks!

2014-08-15T13:43:39+00:00

Drew N, Alum

262,646 Points

Done. Let us know if you need anything else.

Drew

0

176 Points

I need to move 2 of my 3 domains to another provider. I already have the instructions on how to do that. When they are transferred will the extra domain add-on automatically get removed or do you need to do something to make sure I do not get charged for them when I do my annual renewal next month?

Thanks in advance!
Rochelle M.

2014-08-16T21:52:06+00:00

Drew N, Alum

262,696 Points

Hi Shelly7904,

Once they transfer, simply go to your domain manager and delete them. That will remove the charge from your account. If you have any problems, let us know and we will be happy to help.

Thanks

Drew

0

70 Points

I'd like to remove my simple store from my account too. Can someone contact me via email about removing this service?

2014-08-21T22:06:28+00:00

184,578 Points

We can remove it for you. Just reply here if you are ready to have it taken off immediately. If you need to save any pictures or product descriptions, please do that first as once the store is deleted there will be no backup.

Mike

0

2014-08-22T05:35:41+00:00

70 Points

I don't have anything I need from the simplestore as long as deleting it will not interfere with the rest of my site.

0

2014-08-22T11:43:56+00:00

Drew N, Alum

262,696 Points

Good morning sky2537,

The Simplestore has been removed from the account. If you have a page with the element, you will need to delete it.

Thanks

Drew

0

60 Points

Hi, I would like to remove the simple store from my account. Thanks!

2014-08-31T11:45:09+00:00

Drew N, Alum

262,676 Points

Hi Cheryl1717,

Before I remove it, all the data, including pictures will be lost. When you want me to remove it, return here and type "confirm delete Simplestore"

Thanks

Drew

0

70 Points

I will like simple store removed from my website please.

2014-09-21T11:55:13+00:00

Drew N, Alum

262,816 Points

Hi jakinkugbe6305,

Please confirm that you have saved anything you need from the Simplestore. I will be happy to delete it for you, but all data will be lost once we do, so if you are ready, type in CONFIRM DELETE SIMPLESTORE

Thanks

Drew

1

2014-09-21T13:42:21+00:00

70 Points

CONFIRM DELETE SIMPLESTORE

Thanks

0

2014-09-21T13:44:51+00:00

Drew N, Alum

262,816 Points

It's been removed.

1

90 Points

I would like to cancel the pointed domain morooka-store.com from my account.

2014-10-05T13:02:57+00:00

Drew N, Alum

262,696 Points

Hi Don4682,

I have removed it. As it was listed as a pointing domain, there was no charge for it, so your monthly cost will remain unchanged.

Thanks

Drew

0

2014-10-05T16:52:01+00:00

90 Points

Thank you, just wanted to avoid any possible problems with the Morooka companies.

0

2014-10-05T16:54:29+00:00

Drew N, Alum

262,696 Points

You're welcome

0

130 Points

Hello, I would like to cancel my storefront and the simple store please. I'm not sure how to go about doing that. Could one of the specialists on here advise me please? I loved your service, but I just no longer have the time to dedicate to this side of my business, so I need to cancel. Thanks in advance.

2014-10-25T13:17:21+00:00

Drew N, Alum

262,796 Points

Hi Lisa8736,

Will you be keeping the websites gold package? Do you need to backup anything prior to doing this. All data in Simplestore will be lost immediately. The Storefront data will also be deleted pretty quickly..
If you want, you can backup your Storefront data.

Thanks

Drew

0

2014-10-25T13:25:58+00:00

130 Points

Thanks for the speedy reply! I want to keep all the domain names and pointing that I currently have right now. I remember years ago when all the packages were gold, silver,and the starter so I'm not sure what they are now. I did try to look, but it says business & business plus. I don't need to backup my storefront; once I have more time to dedicate to it (working 2 jobs & going to school, so limited time to spend to this!) I will just redesign it :)

0

2014-10-25T13:30:20+00:00

Drew N, Alum

262,796 Points

Ok. I will remove the Simplestore and Storefront from your account. You should receive email confirmation shortly. Sorry, the business package is the old gold package.

Thanks

Drew

0

2014-10-25T13:39:08+00:00

130 Points

Awesome! Thanks Drew :) I would like to keep the business package then if that means I get to keep the domain names, pointing, and such. I've always enjoyed my time with Homestead & look forward to one day having more time to re-open my store! Thanks again!

0

2014-10-25T13:40:10+00:00

130 Points

Oh, I forgot to ask if there will be any refund? I wasn't sure if the most recent payment would be reimbursed? Thanks again!

0

2014-10-25T13:43:10+00:00

Drew N, Alum

262,796 Points

You're all set. You have a $30.00 credit on the account that will be deducted from next month's bill.

Drew

1

2014-10-25T13:52:18+00:00

130 Points

Thanks so much! I hate to be a pain, but is there anyway the credit can just be put back into my bank account?

0

2014-10-25T13:59:25+00:00

Drew N, Alum

262,796 Points

Well, since you hate to be a pain, then I can do that for you. :)

1

2014-10-25T14:08:24+00:00

130 Points

You, my good man, need a raise! I've always loved the service you folks give, and I'm looking forward to the day that I will have time to redo my store :) Thanks again Drew and have a fabulous day!

1

2014-10-25T14:10:35+00:00

Drew N, Alum

262,796 Points

You are very welcome. I'll ask my boss about that raise! Enjoy the weekend!

1

1,394 Points

I would like to remove WebListings from my account.
Thank you,
Leslie Smith
CrimeTech, Inc.

2014-11-08T23:39:12+00:00

Drew N, Alum

262,816 Points

It has been removed

1

222 Points

Write a reply Can you please remove ilcadore@agmdayz.com from my email list I no longer need it thanks

2014-11-09T13:21:56+00:00

Drew N, Alum

262,816 Points

Hi Julie5275,

That email address doesn't exist on our system. Did you get it deleted?

Thanks

Drew

1

100 Points

I need two extra domains removed and their domain privacy removed. The only domain I want to keep us klfashionscorp.com. Thanks

2014-11-09T18:30:03+00:00

Drew N, Alum

262,816 Points

You can delete domains from the domain manager within your account. It should remove the billing as well.

Drew

0

2014-11-09T18:35:26+00:00

100 Points

Hello. How do I find/use the five emails included with my website?

0

2014-11-09T18:41:04+00:00

100 Points

Email has disappeared... Aren't there five included?

0

2014-11-09T18:59:36+00:00

Drew N, Alum

262,816 Points

Hi rfkellman1254,

The business package comes with 5 emails, you have an account that doesn't include email. You should see the email tab in your account. You currently have 4 email addresses configured.

Drew

0

92 Points

I'd like to remove simple store from my account.

2014-11-11T16:03:04+00:00

Drew N, Alum

262,796 Points

Christine5249,

I am sorry the Simplestore didn't work out for you. I will remove it for you. Before I do, do you need to save anything from the store? Product descriptions or anything? Removing the store will permanently delete all store data.

Thanks

Drew

1

2014-11-11T16:06:34+00:00

92 Points

Thanks, Drew. I've saved the product description content already. I appreciate your help.

1

2014-11-11T16:12:00+00:00

Drew N, Alum

262,796 Points

Sure thing. I will go ahead and remove it then. You should receive a confirmation email shortly.

Drew

1

428 Points

Please cancel my Simplestore add-on. Thank you.

2014-11-24T20:50:27+00:00

Drew N, Alum

262,696 Points

Was there any product descriptions or images you want to save first? Everything will be removed.

Drew

0

2014-11-24T21:18:53+00:00

428 Points

no thank you. I never used it

0

2014-11-24T21:52:30+00:00

Drew N, Alum

262,696 Points

It's removed.

0

2014-11-25T00:58:41+00:00

428 Points

Thank you.

0

2014-11-25T12:42:30+00:00

Drew N, Alum

262,696 Points

You're welcome

0

2014-12-04T05:46:28+00:00

120 Points

hi.
I would like to remove 1024 MB Storage Space: $2.00 / month

Thanks

0

2014-12-04T13:47:43+00:00

Drew N, Alum

262,696 Points

heberubber8365,

You are using over 35mb of space. In order to remove the additional space, you will need to go to the file manager and delete enough to get you under 25mb. A little over 10mb will do it.

Drew

0

2014-12-05T02:03:57+00:00

120 Points

Thanks for prompt reply Drew N.

it seems 1gb storage is too much for me.

Is it possible for me to be able to create more pages and lesser storage capacity? Please let me know if this option is available.

0

82 Points

This reply was created from a merged topic originally titled How do I remove Simple Store from my account without having to call and speak to ....

Removing items from my account without having to call and speak to a representative.

2014-12-06T13:30:26+00:00

Drew N, Alum

262,676 Points

Hi Jennifer5475,

We can take care of that for you. Do you have everything you need copy/pasted, like product descriptions? If you are ready to have it removed, just type confirm delete Simplestore.

Thanks

Drew

0

touchofheavenmassagebydee7134

92 Points

I have been double charged for the same features both for 2.00 bucks how do I get one of them removed? they're both domain feature items!

2014-12-07T13:44:31+00:00

Drew N, Alum

262,676 Points

touchofheavenmassagebydee7134,

You registered 2 domains with us, that is why there are 2 charges. You have touchofheavenmassagedee.com on 10/19 and touchofheavenmassagebydee.com on 11/11.

Drew

0

152 Points

This reply was created from a merged topic originally titled Need to remove add services but no one pick the fn phone up!.

Will someone from the useless customer service please help me?

2014-12-09T16:16:07+00:00

Drew N, Alum

262,646 Points

Tony2033,

You can let us know what you want removed.

Drew

0

2014-12-16T09:14:58+00:00

120 Points

hi. I have deleted the page.
I would like to remove 1024 MB Storage Space: $2.00 / month

Thank you

0

2014-12-16T14:43:44+00:00

Drew N, Alum

262,646 Points

Hi heberubber8365,

You will still need to go to the file manager and delete the files you no longer need. Deleting the page only deletes a page. You still show 35 MB in use. You need to get under 25 MB

Drew

0

2014-12-19T05:05:47+00:00

120 Points

Dear Drew N.

I have deleted the files as instructed.
Please removed the 1024 MB Storage Space: $2.00 / month

Thanks

0

2014-12-19T14:56:51+00:00

Drew N, Alum

262,646 Points

It has been removed.

Drew

0

2015-08-29T02:02:46+00:00

60 Points

I would like to delete Additional email boxes that I have purchased for my account. How do I do that?

0

2015-08-29T06:36:54+00:00

themieleman, Champion

63,202 Points

Try using your account summary.

0

2015-08-29T12:14:07+00:00

Drew N, Alum

262,646 Points

Shanelle8085, I was able to remove 7. You are using the rest.

0

2015-10-14T04:22:58+00:00

130 Points

i would like to remove everything except my site (store and such needs to be deleted) so just the regular site can remain so im paying what i did a few years ago

(Edited)

0

2015-10-14T05:36:09+00:00

themieleman, Champion

63,202 Points

Use your account manager>account summary.

0

2015-10-14T16:48:28+00:00

70 Points

I have 5 email accounts that I need deleted. Can someone help me with this? None of them are used.

0

2015-10-14T17:14:02+00:00

Todd H, Social Media Specialist

20,594 Points

Chris8860,
Do you wish for me to remove the SimpleStore and domain privacy off the account? Or just Simplestore. Let me know.

0

2015-10-15T22:42:13+00:00

130 Points

i want just the basic where its the least amount of money....so yes simple store can go and just want it as basic as possible

0

2015-10-15T23:05:49+00:00

Todd H, Social Media Specialist

20,594 Points

I have removed the SimpleStore, however because you have multiple sites your site with the Business package is your cheapest rate.

0

2015-10-22T15:20:56+00:00

100 Points

I would like to have my Weblistings add on removed from my account.

0

2015-10-22T16:31:57+00:00

Todd H, Social Media Specialist

20,594 Points

Sterling5959, the weblistings has been removed.

0

2015-10-28T18:44:53+00:00

60 Points

I want to cancel my on line store. I do not see a phone number to call.

0

2017-03-01T01:48:43+00:00

154 Points

Hello, I'd like to remove/downgrade some site features that I'm not using at this time - they are:
1 SearchLight 400 Package - Annual --- Please downgrade it to Starter;

Domain Privacy - Annual -- Remove;

1 SimpleStore - Annual -- Remove

-- Thank you!

0

2017-03-01T17:01:42+00:00

Drew N, Alum

262,646 Points

Searchlight 400 is the minimum Searchlight option. We can remove it, but that will end the Pay per click campaign.

I see 4 privacy on the account, and they are all in use. You will need to disable them before we can remove them. On the domains tab you will see the option under each domain.

Please confirm that you understand that when we delete the store, all data will be deleted. Please confirm you are ready to have the store deleted.

0

2017-03-03T05:42:53+00:00

154 Points

Hello Drew,

I disabled the privacy settings on the 4 sites.

To confirm, I'd like to remove the following services:

(4) domain privacy
--Please remove them

Search Light 400 Package
-- Please remove service

I'm keeping the Simple Store

Thank you!

0

2017-03-03T17:30:43+00:00

Drew N, Alum

262,646 Points

Alexander5076, they have been removed.

0

2018-10-31T22:27:55+00:00

122 Points

I want to remove Website list directory, Domain privacy, and local lift off my "add on" services please.

0

2018-10-31T23:09:35+00:00

122 Points

Can you please email me at KenyaGiveHope@yahoo.com when you do this or if you have any questions. I don't know how I even got into this chat group and how I will ever get back. Thanks

0

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